IHG洲際酒店集團員工個人發(fā)展計劃指南

PersonalDevelopmentPlanning

個人開展方案Youwillhavetheopportunitytodevelopforyourcurrentandfutureroles.你將得到針對目前和未來職責的開展時機RoomtoGrow

－成長的空間Feb.2010Agenda

日程Reviewfeedbackfromourpeople回憶來自員工的反響建議PDPProcessPDP流程Manager’sResponsibilities上司的責任Employee’sResponsibilities員工的責任DevelopmentPlanningGuidelinesandExamples開展方案的指引及實例Whatthenext?下一步?Fromanemployeepointofview,whatarethebiggestchallengesinpreparingtheirPDP?

員工在準備其PDP時面臨的最大挑戰(zhàn)MyknowledgeandabilitytocompletethePDPform完成PDP表格所需的知識和能力Findrightdevelopmentactivitiesformyimprovement尋找針對改進的恰當開展行動MyManager’sgenuineinterestinpeople’sdevelopment上司對員工開展的切實關注Lackofopportunitytogrowinmyproperty酒店內(nèi)的開展時機欠缺Fromamanagerpointofview,whatarethebiggestchallengesinhelpingourpeopletopreparetheirPDP?

上司在幫助員工準備PDP時面臨的最大挑戰(zhàn)Costoftime,money,andresourcesinpeople’sdevelopment時間、金錢和員工開展所需的各類資源Manager’sknowledgeandabilitytohelpourpeopleintheprocess上司幫助員工PDP所需的知識和能力Managerlackofcommitment上司對PDP缺乏認可和投入Whyourpeopledon’tfeelwearefocusingontheirdevelopment?

員工為何感受不到我們對其開展的重視?NoPDPMeeting沒有PDP會談Lackoffollowupforindividual’sPDP對員工PDP缺乏落實Turnoverofmiddlemanagersbreakstheprocess因中層經(jīng)理流動而導致的進程終止PDPnotlinkwithpeople’spromotioninthehotelPDP和員工升職之間缺乏關聯(lián)Peoplethoughtpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment相對個人開展，員工認為升職和加薪更重要PeoplethoughtPDPis“attendingtraining”,butalotoftime,itisnotthemosteffectiveway員工將PDP等同于“參加培訓”，其實很多時候培訓并非最有效途徑Whatdoyouliketoseemostinthistraining?

在此次的培訓中，我們希望看到..?Talkaboutmoreon-the-jobactivities更多討論在崗工作活動Waysorapproachestolearntoimprovetheirshortages/weakness.改進員工弱項的學習方法和途徑HavemorerealcasesandexamplesonhowPDPlinktoperformance運用更多真實案例來闡述PDP與績效之間的聯(lián)系Howtoreviewtheprogressofemployees’PDPeffectively&conveniently?如何方便有效地評估員工PDP進程Emphasisontrackingandfollowingup追蹤進展，重視落實WhatelsetheCorporateOfficecandotohelpyourhotelimproveinthisarea?/公司還有哪些事項可幫助酒店提升PDP表現(xiàn)?Structuredpromotion/transferpolicycommittedbyowners標準化的升職/調(diào)崗政策且獲業(yè)主認可Aplatformforhotelstosharebestpracticeindevelopmentplanning.建立酒店間可分享有關開展方案最正確做法的溝通平臺Adevelopmentresourcesbookletforourpeopletorefertowhenpreparingtheirdevelopmentplansuchas“SuccessfulManagerHandbook”publishedbyPDI提供在準備開展方案時用作參考的小冊子，如PDI出版的“成功經(jīng)理手冊”Tohavemoreintegratedapproachandcommunicationontalentmanagementprocess有關精英管理流程更為全面完整的方案和溝通資訊MorefocusedandstructuredinHIPOdevelopment在高潛力員工開展方面更具針對性和系統(tǒng)性Process

流程Steps/步驟Who/何人負責When/何時完成HRorganizeandconducttrainingtomanagersandemployeesHR組織開展針對經(jīng)理和員工的培訓HR人力資源部February/2月EmployeeprepareownPDPbaseonperformancefeedback員工根據(jù)績效反饋結(jié)果，準備其PDPEmployee員工March/3月ManagerprepareforthePDPmeeting經(jīng)理準備進行PDP會談Manager經(jīng)理March/3月ConductPDPmeetingandagreeonplan主持PDP會談并達成一致Manager&Employee經(jīng)理和員工March/3月ImplementthePlan實施計劃Employeewithsupportbymanager員工實施，經(jīng)理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其開展需求，應有相應開展方案Employeeownshis/herdevelopment.Managerprovidessupport.員工對其自身開展負責，經(jīng)理那么需提供支持Employee’sResponsibilities

員工責任Takeownershipandaccountabilityforyourdevelopment&growth對自身開展承擔責任和義務Thinkaboutyourcareeraspiration考慮自身職業(yè)理想Knowyourstrengthandgaps了解自身優(yōu)勢和差距Seekfeedbacksfrommanager,peers,andsubordinate主動獲取上司、同僚和下屬的反響PrepareyourPDP準備自己的PDPDiscussyourPDPwithyourManager和上司討論自己的PDPImplementyourPDP實施自己的PDPAskforsupportandseekfeedbackcontinuously持續(xù)尋求支持并聽取反響Manager’sResponsibilities

上司的責任Deliverourcommitment–roomtogrow遵守承諾–開展的空間Knowpeople’scareeraspiration了解員工的職業(yè)理想Knowpeople’sstrengthandgaps了解員工的優(yōu)勢和差距Spendtimetodiscussemployee’sPDP花時間與員工討論其PDPProvidesuggestionsondevelopmentmethodandactivitiesduringPDPmeeting在PDP會談中提供關于開展方式及活動的建議Providenecessarysupportforyourpeopletoimplementtheirdevelopmentplan在員工實施開展方案時向其提供必要的支持Providecontinuousfeedback持續(xù)提供反響Planningforsuccess

為成功方案MyCareerAspirations

我的職業(yè)理想WhatIwanttodointhefuture?我未來想從事什么職位?Timeframe?時間表？Mobility?是否愿意遷移？Realistic?切合實際？IfIstayincurrentrole,howIwanttoseemyselfbeingmoreeffective如果依然從事現(xiàn)職位，任何使自己更加有效？MyCareerAspirations–Example

我的職業(yè)理想–實例Tostayincurrentroleinnext12months

在接下來的12個月中依然任現(xiàn)職Openafullservicehotelin1stor2ndtiercitywithinnext2years之后兩年內(nèi)，在1或2線城市籌開一家全功能酒店TobecomeanF&BheadinCPorIChotelsin3years3年內(nèi)成為CP或IC酒店的餐飲總監(jiān)TobecomeaGMinHIEXin12months12個月內(nèi)成為假日快捷酒店的總經(jīng)理Tostrengthenmyleadershipincurrentroleinnext12months

之后12個月里在現(xiàn)職任內(nèi)提升自身領導力ToacquireexposureinRoomsinnext12months

在之后12個月里涉獵房務部Reflectonperformancereview,other’sfeedback,andyourcareeraspiration反思績效評估結(jié)果和他人反響，表達個人職業(yè)理想Identify2to4areastofocus(strengthanddevelopmentneeds,currentroleandfuturerole)致力于2至4個關鍵領域〔優(yōu)勢、開展需求、現(xiàn)職、未來職位〕TargetslinktoLeadership/FunctionalCompetencies目標專注于領導/專業(yè)能力Focusonyourbehavior,notonbusinessresults關注自身行為而非經(jīng)營結(jié)果Step1:MyTarget

第一步：我的目標WhatIamgoingtofocusmydevelopmenton?開展應關注哪些方面DefiningDevelopmentTarget

制訂開展目標Behaviour行為Skill技能Knowledge知識WinningWays制勝之道LeadershipCompetencies領導能力FunctionalCompetencies專業(yè)能力Technicalskills業(yè)務技能ClusterDefinitionCompetenciesTeamFocused

“Workingtogethereffectivelytomeetbusinessgoalsfaster”FosteringCollaborationLeadingandDevelopingPeople&SelfAction-Oriented“Drivingtoachieveambitioustargetsinanefficientway”DriveforResultsTurningVisionintoActionPassionate“Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds”Guest/Customer&MarketFocusChampioningChangeSavvy“Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture”ThinksAheadUnderstandingourBusinessIHGLeadershipCompetencies洲際領導能力IHGLeadershipCompetencies

洲際領導能力

TeamFocused:LeadingandDevelopingPeople“Workingtogethereffectivelytomeetbusinessgoalsfaster”LevelSummaryHowwebehaveHotelEmployeeCorporateBand8Developsself,andgivescleardirectionsasneededTellspeoplewhattheyneedtodowhereappropriate,inahelpfulwaythatdoesn’tdenttheirconfidenceTrustspeople:Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision;rolemodelshowtodoitGivesconstructive,helpfulfeedbackonwhatpeoplearedoingandhowtoimprove;doesn’tturnablindeyetocolleagueperformancethatisn’tgoodenoughandappliesthesamestandardtoselfLooksforopportunitiestodevelopownskillsandwelcomesguidanceandfeedbackonhowtodothisHotelSupervisorCorporateBand7Explains&showswhattodoandwhyCommunicatesgoalsandobjectivesandmakeslinkswithorganizationalgoalsAssignstasks,settingclear,specificperformanceexpectations,objectives,standards,andaccountabilityShowspeoplewhat’stherightandwrongwaytodothings,showingwhat‘good’performancelookslikeReinforcesthisbyregularlyrecognizingandpraisingpeopleforajobwelldone,andhelpingthemimprovewhenajobisnotwelldoneHotelGMs1/2HotelExecteamsanddepartmentheadsCorporateBands5/6EncouragesinputfromtheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemConsidersothers’capabilitiesandpotentialwhenassigningactivitiesandprojectsHoldsselfandothersaccountableforachievingresults:establishesspecificandefficientfollow-upmechanismstotrackprogressProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceReinforcesperformancebyregularlyrecognizingandpraisingindividualsandtheteamforajobwelldoneHelpsothersdeveloptheirskills,usingthelearningprincipleof‘tellme,Iforget,showme,Iremember,involveme,Iunderstand’HotelGMs3/4/5CorporateBands4Leads,developsandactivelyinvolvestheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceUnderstandsandleveragesthemajorstrengthsandweaknessesofteammembers,includingselfMonitorsongoingperformanceandprogressandkeepseveryonefocusedonwhatiscriticaltoteamsuccessAppropriatelyandregularlyrecognizesandrewardsindividualsandtheteamMyTarget-Examples

我的目標－實例Target目標Success成功Action行動Tracking追蹤進程Workonmyabilitytoempowermyteammembers致力于提高自己授權(quán)下屬的能力BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預定部和客房部建立協(xié)作共贏的工作關系Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提高溝通效率Knowingrevenuegenerationprinciplesandmethods了解有關營收的原則和方法Increasepersonaljobaccuracyandattentiontodetails加強對工作細節(jié)的關注，提高準確度Strengthenmyleadershipandbuildahighlymotivatedteam提升個人領導力，建立高成效團隊Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學習市場/競爭方面的知識。計劃并實施旨在提升賓客滿意度的項目Step2:MySuccess

第二步：我的成功WhatwillIbeableto‘do’,‘see’,‘hear’,‘say’,afterthedevelopmentofmyjobskills,knowledge,behaviourorexperience?Andwhatwillothersbesaying?工作技能、知識、行為或經(jīng)歷的開展會如何表達在個人“言行舉止”上？Focuson“you”,notbusinessmeasurement關注“你”自身的改變，而非經(jīng)營業(yè)績的提升Bespecific特定明確Whatwillbedifferent?期望改變的方面MySuccess-Examples

我的成功–實例Target/目標Success/成功Workonmyabilitytoempowermyteammembers致力于提高自己授權(quán)下屬的能力Iwillspendmoretimetoguideandcoachmyteammembersthandoeverythingonmyown.Myteammemberswillfeelsatisfiedbybeingabletocontribute花更多時間來引領/輔導我的員工，而非萬事親力親為。我的員工會滿意其能作出貢獻BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預定部和客房部建立協(xié)作共贏的工作關系Iwillunderstandtheprocessandchallengesinthesedepartmentsandworkbetterwitheachother.了解這些部門的工作流程和主要困難，從而與其更好合作Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提高溝通效率Peoplewillbemorewillingtocometomeforadviseandsuggestion他人樂于征求我的建議和想法Knowingrevenuegenerationprinciplesandmethods了解有關營收的原則和方法Iwillbeabletoimplementrevenuegenerationstrategiestoensurerevenuetargetsareachieved.具備落實營收戰(zhàn)略從而確保達到營收目標的能力Increasepersonaljobaccuracyandattentiontodetails加強對工作細節(jié)的關注，提高準確度Mymanagerwillspendlesstime“checking”mywork.Iwillbetrustedandgivenmoreopportunitiestodoandlearnnewthings.上司減少檢查我工作的時間。別人信任我，給我更多學習新事物的機會Strengthenmyleadershipandbuildahighlymotivatedteam提升個人領導力，建立高成效團隊Peoplewillasktojoinmyteam.Betterproductivity.Iwillbeseenasasuccessfulleader.別人希望加入我的團隊，工作效率提高，被人視我為成功領導Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學習市場/競爭方面的知識。計劃并實施旨在提升賓客滿意度的項目Iwillmanagesomesuccessfulprojectsandincreasecustomersatisfaction成功管理項目，提升顧客滿意度Step3:MyAction

第三步：我的行動WhatIwilldo?Whoelseneedstobeinvolved?Whenthelearningwillhappen?Whatsupportorresourcesareneeded?我要做什么？誰需要參與？何時學有成效？需要何支持或資源？About70%ofactionsarebasedonon-the-joblearning70％左右的行動應專注于在工作中學習Theactionscanbepracticedonaregular/dailybasis行動能在日常工作中經(jīng)常實踐Listspecificactionsthatwilltakentoensureyouachieveeachofyourtargets.列出將實施的特定行動，從而確保到達各工程標StrategiesForGrowingSkills技能提升的策略Strategiespeopletypicallyusefordevelopment常用開展策略80%Training/培訓10%Books

&Research書籍和研究10%On

The

Job/工作活動Strategiespeople

SHOULDusefor

development該用發(fā)展策略10%Training/培訓20%Books&Research書籍和研究70%OnTheJob/工作活動LearningandDevelopmentSolutions

學習和開展方式ManylowcostsolutionsareavailablewithintheDevelopmentPlanToolkit,someofthemare:ProcessesandMethods/流程和方法EducationLearningthroughResources/通過各項資源，從教育中學習ExperienceLearningthroughDoing/通過實踐操作，從經(jīng)歷中學習ExposureLearningthroughOthers/通過他人經(jīng)歷，從涉獵中學習Activitiessuchas:活動實例Activitiessuchas:活動實例Activitiessuchas:活動實例Instructor-ledcourses講師現(xiàn)場培訓On-the-jobtasks&projects在崗工作任務和項目Feedback&Coaching反饋和輔導Web-basedLearning

Programs網(wǎng)絡學習課程JobChanges&Rotations工作變換和輪換Mentors&RoleModels導師和榜樣IndependentLearning/SelectedReadings獨立學習/選擇性閱讀SpecialAssignments特定工作分配Visibilityopportunitiesfromkeyindividuals,leadersandteams觀察關鍵個人、領導和團隊，總結(jié)成功經(jīng)驗Industry/CareerConferences&Seminars行業(yè)/職業(yè)會議和論壇Practice&Reflection實踐并反思CertificationsProgram(s)各項認證課程GivingPresentations宣講MyAction-Examples

我的行動－實例Target/目標MyAction/我的行動Workonmyabilitytoempowermyteammembers致力于提高自己授權(quán)下屬的能力Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning網(wǎng)站上完成授權(quán)的知識和技能的e-larning課程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每周至少實踐兩次學得技能，記錄下有效作法和需改進方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每月一次聽取員工反饋（使用檢查清單）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/終評估終獲取上司的反饋BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預定部和客房部建立協(xié)作共贏的工作關系StartacrosstrainingplaninReservationandHousekeepingfromApril15.從4月15日起啟動預定部和客房部的交叉培訓計劃HaveinformalluncheswithEHandRSVNMgr.onceamonth每月一次和行政管家和預定部經(jīng)理共進非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和團隊共同討論與其他部門協(xié)作共贏的計劃，并在四月底之前實施該計劃MyAction-Examples

我的行動–實例Target/目標MyAction/我的行動Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提高溝通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一對一會談中不打斷別人，妥善分配聽和說的時間

Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一對一會談中主動詢問，傾聽他人的觀點和建議Knowingrevenuegenerationprinciplesandmethods了解有關營收的原則和方法ParticipateintheweeklyRevenueReview.參加每周營收會議?AttendRevenueAcademyinAugust8月份參加營收培訓VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主動參與至少一次酒店營收方面的項目Getcoachedfrommymanager從上司處得到輔導?Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每月分析營收最大化機會，并準備行動方案以改善結(jié)果MyAction-Examples

我的行動－實例Target/目標MyAction/我的行動Strengthenmyleadershipandbuildahighlymotivatedteam提升個人領導力，建立高成效團隊EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports每次與我的主管見面，我會要求他們描述其與下屬建立團隊精神的3個案例EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths每次召開員工會議時，我要公開慶祝團隊兩個做得非常棒的事例，解釋次月大家需要關注的方面，還要回顧上月的進展狀況Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學習市場/競爭方面的知識。計劃并實施旨在提升賓客滿意度的項目Readthebook“DrivingChange”&“Trends”byMarch31.3月底之前閱讀“DrivingChang”和“Trends”。ExplorebestpracticesinideaslibrarybyMay315月31日前在IdeaLibrary里探尋到最佳事例Implement2projectsintheyear.年內(nèi)實施兩個項目?Methodsfortrackingincludingseekingfeedback,conductreviewmeeting,checkcompletionofactions,checkwhether“mysuccess”isachieved(qualitativeand/orquantitative)追蹤方式包括獲取反響、回憶會談、檢查行動的完成和“我的成功”是否達成〔定性和/或定量〕Feedbackfrommorethanonesourcesisrequired.從各個渠道獲取反響B(tài)especificondatesandpeoplewhomwillbeinvolved明確完成日期和參與人選Step4:KeepingMyselfonTrack

第四步:追蹤自身進展Listhowtoensurethattargetsarebeingreached.列出確保達成目標的方法和指標KeepingMyselfonTrack-Examples

追蹤自身進展–實例Target目標MyAction我的行動KeepMyselfonTrack追蹤自身進展Strengthenmyleadershipandbuildahighlymotivatedteam提升個人領導力，建立高成效團隊Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning網(wǎng)站上完成授權(quán)的知識和技能的e-larning課程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每周至少實踐兩次學得技能，記錄下有效作法和需改進方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每月一次聽取員工反饋（使用檢查清單）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/終評估終獲取上司的反饋Learningacquiredtimely按時學習Achieve80%practicetarget達成80%的實踐目標Feedbackfromsubordinatesandmanager從上司和下屬處獲得反饋ReflectinESresult

在ES結(jié)果中得以體現(xiàn)BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預定部和客房部建立協(xié)作共贏的工作關系StartacrosstrainingplaninReservationandHousekeepingfromApril15.從4月15日起啟動預定部和客房部的交叉培訓計劃HaveinformalluncheswithEHandRSVNMgr.onceamonth每月一次和行政管家和預定部經(jīng)理共進非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和團隊共同討論與其他部門協(xié)作共贏的計劃，并在四月底之前實施該計劃Completetrainingaccordingtoplan按計劃完成培訓Achievesetobjectivesintheplan達成計劃中設定的目標KeepingMyselfonTrack-Examples

追蹤自身進展–實例Target目標MyAction我的行動KeepMyselfonTrack追蹤自身進展Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提高溝通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一對一會談中不打斷別人，妥善分配聽和說的時間

Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一對一會談中主動詢問，傾聽他人的觀點和建議Reviewmylearningwithmymanagerquarterly每季度與上司回顧學習所得Mymanagerandmyselfwillelicitfeedbackinthisareaduringmid-yearreviewandyear-endperformancereview在年中/終評估中上司和我共同對此給予反饋Knowingrevenuegenerationprinciplesandmethods了解有關營收的原則和方法ParticipateintheweeklyRevenueReview.參加每周營收會議?AttendRevenueAcademyinAugust8月份參加營收培訓VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主動參與至少一次酒店營收方面的項目Getcoachedfrommymanager從上司處得到輔導?Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每月分析營收最大化機會，并準備行動方案以改善結(jié)果PasstheRevenueAcademy完成營收培訓Achievegoalssetinrevenuegenerationprojects達成在營收項目中設定的目標KeepingMyselfonTrack-Examples

追蹤自身進展–實例Target目標MyAction我的行動KeepMysel