全球BPaaS市場前景及投資研究報告-培訓(xùn)課件外文版2024.4

INDUSTRIES

&

MARKETSBusiness

Process

asa

Service:market

data

&

analysisMarket

Insights

reportJanuary

2024MARKET

INSIGHTSThis

report

is

part

ofour

Market

Insights

productGain

a

better

understanding

ofmarkets

across

190+

geographical

entities

–

ona

global,

regional,

country,

and/or

state

level.

Access

our

data

via

webinterface,

download

(XLS,

PDF,

PPT),

or

reports.

Benefit

from

our48-hourcustomer

service

guarantee.?

10

sectors:

advertising

&

media,

consumers,

countries,

digital

sector,finance,

health,

industrial

sector,

mobility,

and

technology?

1,000+

markets,

e.g.,

FinTech,

Food,

or

Robotics?

KPIs,

e.g.,

revenue,

market

shares,

prices,

and

volume?

Features:Compare

countries

&

regions,

change

currencies,

selectvisualizations,

and/or

customize

downloads?

Use

cases:

sales

planning,

investment

decision

support,

resourceallocation,

and

portfolio

management10190+geographicalentities1,000+400+Find

out

more

on:https://www.sectorsmarketsreportsGo

toMarketInsightscom/outlook/2MARKET

INSIGHTSMarke

t

Insights

–

market

data,forecasts,

and

qualitative

insightsThe

Business

Process

as

a

Service

market

is

part

of

thePublic

Cloud

market.10190+geographicalentities1,000+400+Go

toPublic

CloudsectorsmarketsreportsFind

out

more

on:Public

Cloudmarket3Table

of

ContentsOverviewAppendixSummary678ProductOverviewAuthor1718MarketDefinitionKey

TakeawaysMarket

NumbersRevenue1013Average

Spend

per

Employee4CHAPTER

1OverviewBusinesses

embrace

cloud-based

efficiency

and

strategic

outsourcing

forstreamlined

operations

and

a

competitive

edgeOverview:

SummarySummaryThe

Business

Process

as

a

Service

(BPaaS)

market

has

witnessed

substantialgrowth

in

recent

years,

reflectinga

fundamental

shift

in

how

businesses

managetheir

critical

processes.

Numerous

organizations

are

increasingly

recognizing

thevalue

ofoutsourcing

and

streamlining

their

business

operations

through

cloud-based

BPaaSsolutions.Furthermore,

the

rising

importance

of

data

analytics

and

insights

is

driving

theadoption

of

BPaaS,

as

these

solutions

often

integrate

advanced

analyticscapabilities,

helping

businesses

make

data-driven

decisions.Looking

ahead,

the

BPaaS

marketis

poised

for

continued

expansion

as

moreorganizations

recognize

the

strategic

advantages

of

outsourcing

non-coreprocesses,

focusing

on

innovation,

and

staying

competitive

in

their

respectivemarkets.This

trendis

driven

byseveral

key

factors.

First

and

foremost,BPaaS

offeringsprovide

efficiency

gains

by

automating

and

optimizing

processes

such

as

financeand

accounting,

human

resources,

customer

service,

and

supply

chainmanagement.Another

significant

driver

is

the

need

for

scalability

and

flexibility.BPaaS

solutionsenable

businesses

to

scale

their

operations

up

or

down

as

needed,

which

isparticularly

valuable

in

a

rapidly

changing

business

environment.6Sources:Market

Insights

2024Business

Process

as

a

Service

optimizes

various

business

processes

withcomprehensive

cloud-based

solutionsOverview:

Market

DefinitionMarket

definitionDefinition:(excluding

value-added

tax)

are

included,and

revenues

generated

by

resellers

areexcluded.

Revenues

are

generated

through

both

online

and

offline

sales

channelsand

include

spending

by

consumers

(B2C),

enterprises(B2B)

as

well

asgovernments

(B2G).

Detailed

definitions

ofeach

marketcan

befound

on

therespective

page

where

themarketdataisdisplayed.Business

Process

as

a

Service

(BPaaS)

refers

to

the

type

of

public

cloud

servicethat

provides

a

comprehensive

suite

of

cloud-based

solutions

designed

tostreamline

and

optimize

various

business

processes.

BPaaS

providers

offerarange

of

services,

such

as

finance

and

accounting,

human

resources,

customerservice,

and

supply

chain

management,

all

delivered

through

the

cloud.

TheBPaaS

market

includes

the

companies

that

provide

these

types

of

public

cloudresources

and

services

to

individuals,

businesses,

and

organizations.

A

typicalexample

ofthis

type

of

service

is

Accenture

BpaaS.Keyplayers

in

the

BPaaS

market

include

companies

such

as

Accenture,

IBM,Genpact,

Deloitte,and

Capgemini.Additional

Information:The

Business

Process

as

a

Service

(BPaaS)

market

comprises

revenue,

revenuechange,

average

spend

per

employee,and

key

player

market

shares

as

keyperformanceindicators.

Only

revenues

that

are

generated

by

primary

vendors

atthe

manufacturer

price

level

either

directly

or

through

distribution

channels7Sources:Market

Insights

2024Business

Process

as

a

Service

accounted

for

10.43%

of

the

Public

Cloud

marketrevenue

in

2023Overview:

Key

Takeaways

and

in

scope

/

out

of

scopeKey

TakeawaysIn

scopeOut

of

scopeRevenue

in

the

Business

Process

as

a

Service

market

is

projected

to

reachUS$65.99bn

in

2024.This

market

includes:This

market

excludes:Revenue

is

expected

to

show

an

annual

growth

rate

(CAGR

2024-2028)

of

4.19%,resulting

in

a

marketvolume

of

US$77.77bn

by

2028.?

Payroll

processing

services,

such

asADP

Workforce

Now,

Paychex,

andGusto?

Enterprisesoftware,

such

as

SAPERP,

Oracle

Database,

and

MicrosoftSharePointThe

average

spend

per

employee

in

the

Business

Process

as

a

Service

market

isprojected

to

reachUS$18.81

in

2024.?

Humanresources

(HR)functions,such

as

Workday,

Oracle

HCMCloud,and

BambooHR?

Productivity

software,

such

asMicrosoft

365,

Google

Workspace,and

Adobe

Creative

SuiteIn

global

comparison,

most

revenuewill

be

generated

in

theUnited

States(US$23,170.00m

in

2024).?

Customer

relationship

management(CRM)

services,

such

as

Salesforce,Microsoft

Dynamics

365

CRM,

andZoho

CRM?

Private

cloudservices,

such

asVMware

vCloud

Suite,

MicrosoftAzure

Stack

HCI,

andIBM

CloudPrivate?

Accounting

and

finance

services,such

as

IntuitQuickBooks

Online,Xero,

and

FreshBooks?

Physical

data

centers,

such

as

thoseoperated

by

Equinix,

Digital

Realty,

orlocal

providers8Sources:Market

Insights

2024CHAPTER

2Market

NumbersBusiness

Process

as

a

Service

revenues

are

estimated

to

increase

at

a

CAGR(1)

of5.7%

from

2016

to

2028Market

Size:

GlobalRevenue

forecast

in

billion

US$77,7775,6072,9269,89+5.7%(1)65,9962,1157,8654,6746,7144,9344,0641,8140,14201620172018201920202021202220232024202520262027202810

Notes:Sources:(1)

CAGR:

CompoundAnnualGrowthRateMarket

Insights

2024With

revenue

of

US$

26.6

billion,

the

Americas

is

the

biggest

market

amongselected

regions

in

2023Market

Size:

Regional

Comparison

(1/2)Revenue

forecast

in

billion

US$+3.2%(1)31,10+4.3%(1)26,56+7.4%(1)20,5722,3418,1014,42+3.3%(1)2,332028+6.2%(1)1,4220281,981,0520232028202320232028202320282023EuropeAfricaAmericasAsiaAustralia

&

Oceania11

Notes:Sources:(1)

CAGR:

CompoundAnnualGrowthRateMarket

Insights

2024With

revenue

of

US$

22.3

billion,

the

United

States

is

the

biggest

market

amongselected

countries

in

2023Market

Size:

Regional

Comparison

(2/2)Revenue

forecast

in

billion

US$+2.8%(1)25,6322,33+10.7%(1)+6.0%(1)+5.1%(1)4,378,05+3.7%(1)3,265,814,854,353,412,722023202820232028202320282023202820232028ChinaUnited

StatesUnited

KingdomGermanyJapan12

Notes:Sources:(1)

CAGR:

CompoundAnnualGrowthRateMarket

Insights

2024Business

Process

as

a

Service

average

spend

per

employee

are

estimated

toincrease

from

2016

to

2028Market

Size:

GlobalAverage

spendper

employee

forecast

in

US$21,5121,0722201816141210820,4919,7818,8117,8416,7515,9513,7413,3413,2012,6512,276420201620172018201920202021202220232024202520262027202813Sources:Market

Insights

2024Australia

&

Oceania

has

the

biggest

market

in

Business

Process

as

a

Serviceaverage

spend

per

employ

e

e

in

2028Market

Size:

Regional

Comparison

(1/2)Average

spendper

employee

forecast

in

US$120111,67110,20107,62105,01100,8799,6598,4410080604020092,4473,1771,9572,2970,3166,6859,6756.3458,9055.2957,8753.5056,5651.2354,7448.1352,8144.8249,9341.3844,9640.5539,6532.1440,1233.5438,5732.5037,1429.1637,8730.265,141.786,968,749,219,674,581.664,745,461.747,578,216,422.046,412.165,012.4520262.5320272.601.7120171.8020182.172.262.38202520162019202020212022202320242028AfricaAsiaEuropeAmericasAustralia&

Oceania14Sources:Market

Insights

2024With

average

spend

per

employ

e

e

of

US$

132.6,

the

United

States

is

the

biggestmarket

among

selected

countries

in

2023Market

Size:

Regional

Comparison

(2/2)Average

spendper

employee

forecast

in

US$180161,50149,71155,89147,6916014012010080149,09144,78141,56141,55137,12132,83132,57122,69125,98117,76116,04113,75102,0497.0798,5796.5997,3894.9495,2991.0492,3376,7062.9177,0266.1375,1860.9771,5657.9392,2848,8642.9266,7553.6662,6250.5757,5957,3956,8546.6854,9148.8051,4240.3451,0745.126049,2346.28409,5710,342028207,908,756,106,994,935,373,642,242,532,963,170201620172018201920202021202220232024202520262027ChinaJapanGermanyUnited

KingdomUnited

States15Sources:Market

Insights

2024CHAPTER

3AppendixMARKET

INSIGHTSMarke

t

Insights

–

market

data,forecasts,

and

qualitative

insightsGain

a

better

understanding

ofmarkets

across

190+

geographical

entities

–

on

aglobal,regional,

country,

and/or

state

level.

Access

our

data

via

web

interface,

download

(XLS,

PDF,PPT),or

reports.

Benefit

from

our

48-hour

customer

service

guarantee.?

10

sectors:

advertising

&

media,

consumers,

countries,

digita