羅賓斯組織行為學(xué)第18版英文試題庫(kù)附答案chapter2

OrganizationalBehavior,18e(Robbins)

Chapter2DiversityinOrganizations

1)KimberlyOrtizstronglybelievesinworkingforacompanythatpromotesdiversity.Shebelievesthatsuchorganizationsarerespectfulofdifferencesandallowemployeesmore

exposure.Sherecentlyattendedaninterviewwhereshewastoldthatthecompanyfollows

policiesthatfocusonorganizationaldiversity.However,whenshefinallyjoinedthecompany,shehadastrongfeelingthatthecompany'sclaimwasnottrue.Whichofthefollowing,iftrue,weakensKimberly'sbeliefthatthecompanydoesnotencouragediversity?

A)Eighty-fivepercentofthetopmanagementpositionsinthecompanyareheldbymen

B)SheistheonlyAfrican-Americanmemberintheentireworkforce.

C)Theworkforceisnotdominatedbyanyspecificethnicorracialgroup.

D)Thepreviouscompanysheworkedformadeaconsciousefforttoemployanequalnumberofmenandwomen.

E)Herteammembersbelievethattheyaretreatedequallyinspiteofdifferencesinperformance.

Answer:C

Explanation:Thefactthattheworkforceisnotdominatedbyanyoneethnicorracialgroup

indicatesthattheworkplacehasamixofallethnicitiesandracesanddoesnotdiscriminate.Thefactthat85percentofthetopmanagementpositionsofthecompanyareheldbymenworks

againsttheargumentbecauseitshowsthatthecompanyisbiasedtowardmen.Inaddition,ifKimberlyistheonlyAfrican-Americanmemberintheentireworkforce,itshowsthatthe

companyisbiasedtowardotherracialgroups.Kimberly'spreviouslyworkingforacompanythat

believesingenderequalityisirrelevanttothisargument.Herteammembersbeingtreated

equallyinspiteofdifferencesinperformancerepresentsunfairdiscrimination.Itworksagainsttheargument.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Reflectivethinking

Difficulty:Hard

Quest.Category:CriticalThinking

2)diversityreferstodiversityinobservableattributessuchasrace,ethnicity,sex,and

age.

A)Psychographic

B)Additive

C)Surface-level

D)Disjunctive

E)Conjunctive

Answer:C

Explanation:Surface-leveldiversityreferstodifferencesineasilyperceivedcharacteristics,

suchasgender,race,ethnicity,age,anddisability,thatdonotnecessarilyreflectthewayspeoplethinkorfeelbutthatmayactivatecertainstereotypes.

LO:2.1:Describethetwomajorformsofworkplacediversity

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Concept

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3)Whichofthefollowingistruewithrespecttosurface-leveldiversity?

A)Itreferstopsychographiccharacteristicsofthemembersofagroup.

B)Peoplewithsurface-leveldiversitywillalsosharedeep-leveldiversity.

C)Itindicatesdifferencesofvalues,emotionsandpersonalitytraitsbetweenpeople.D)Itreferstodifferencesineasilyperceivedcharacteristics,suchasgenderandraceE)Itrepresentsaperson'sorgroup'sthoughtprocessesandfeelings.

Answer:D

Explanation:Surface-leveldiversityreferstodifferencesineasilyperceivedcharacteristics,

suchasgender,race,ethnicity,age,anddisability,thatdonotnecessarilyreflectthewayspeoplethinkorfeelbutthatmayactivatecertainstereotypes.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Concept

4)Differencesinindicatesurface-leveldiversity.

A)personality

B)values

C)styleofwork

D)ethnicity

E)attitudes

Answer:D

Explanation:Surface-leveldiversityreferstodifferencesineasilyperceivedcharacteristics,

suchasgender,race,ethnicity,age,anddisability,thatdonotnecessarilyreflectthewayspeoplethinkorfeelbutthatmayactivatecertainstereotypes.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Concept

5)Whichofthefollowingmostlikelyindicatessurface-levelsimilarity?

A)TimandJakearecolleagueswhotakerisksandarequickdecisionmakers.B)TheemployeesatGenSyspreferteamworkoverindividualassignments.

C)NinaandChuckarecolleagueswhosharesimilarviewsoncorporatesocialresponsibility.D)JaneandSaragrewupinthesametownandwenttoschooltogether.

E)HannahandNatearebothintrospectiveandtendtobeslowtoreachdecisions.

Answer:D

Explanation:Surface-leveldiversityreferstodifferencesineasilyperceivedcharacteristics,

suchasgender,race,ethnicity,age,anddisability,thatdonotnecessarilyreflectthewayspeoplethinkorfeelbutthatmayactivatecertainstereotypes.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Moderate

Quest.Category:Application

2

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6)diversityreferstodiversitywithrespecttoattributesthatarelesseasytoobserveinitiallybutthatcanbeinferredaftermoredirectexperience.

A)Surface-level

B)Additive

C)Demographic

D)Deep-level

E)Conjunctive

Answer:D

Explanation:Aspeoplegettoknowoneanother,theybecomelessconcernedabout

demographicdifferencesiftheyseethemselvesassharingmoreimportantcharacteristics,such

aspersonalityandvalues,thatrepresentdeep-leveldiversity.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Moderate

Quest.Category:Concept

7)Whichofthefollowingbestrepresentsdeep-levelsimilarity?

A)colleagueswhobothcomefromthesameneighborhoodinAlabama

B)employeeswhoarecollegegraduateswithadegreeinbusinessmanagementC)employeeswhospeakSpanishandsharesimilarreligiousbeliefs

D)employeeswhoseekchallengesinassignmentsandliketoworkcollaboratively

E)employeesintheirmid-thirtieswith10years'workexperienceinthepublishingindustryAnswer:D

Explanation:Demographicsmostlyreflectsurface-leveldiversity,notthoughtsandfeelings,

andcanleademployeestoperceiveoneanotherthroughstereotypesandassumptions.However,evidencehasshownthataspeoplegettoknowoneanother,theybecomelessconcernedaboutdemographicdifferencesiftheyseethemselvesassharingmoreimportantcharacteristics,suchaspersonalityandvalues,thatrepresentdeep-leveldiversity.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Concept

3

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8)MalcolmIndustriesrecentlyhiredalargenumberofworkersforthecompany'snew

constructionfactoryinColorado.Duringthehiringprocess,themanagementmadeaclearefforttorecruitphysicallystrongindividualsbecausetheworkatthefactoryinvolvesmanuallabor.

Thejobsneedtobeperformedbyindividualswhohavetheenergyandphysicalstaminatoworkforlonghours.Whichofthefollowingsurface-levelcharacteristicsdidthecompanymostlikelyconcentrateonwhenselectingthenewworkers?

A)age

B)values

C)beliefs

D)religion

E)personality

Answer:A

Explanation:Surface-leveldiversityreferstodifferencesineasilyperceivedcharacteristics,

suchasgender,race,ethnicity,age,anddisability,thatdonotnecessarilyreflectthewayspeoplethinkorfeelbutthatmayactivatecertainstereotypes.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Analyticalthinking

Difficulty:Moderate

Quest.Category:Application

9)Adifferenceinwouldindicatedeep-leveldiversity.

A)gender

B)age

C)ethnicity

D)disability

E)values

Answer:E

Explanation:Deep-leveldiversitycomprisesdifferencesinvalues,personality,andwork

preferencesthatbecomeprogressivelymoreimportantfordeterminingsimilarityaspeoplegetto

knowoneanotherbetter.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Concept

4

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10)differencesbetweenpeoplerepresentdeep-leveldiversity.

A)Race

B)Age

C)Ethnicity

D)Gender

E)Personality

Answer:E

Explanation:Deep-leveldiversitycomprisesdifferencesinvalues,personality,andwork

preferencesthatbecomeprogressivelymoreimportantfordeterminingsimilarityaspeoplegetto

knowoneanotherbetter.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Concept

11)ThemanagementatClimateActionDevelopmentneedstorecruitcampaignmanagersforitsRenewableEnergyProject.Theyarelookingforcandidateswhoareassertive,extroverted,andwhocantacklechallengeshead-on.Whichofthefollowingdeep-levelcharacteristicsshould

theyfocusontobesthelpthemrecruittherightcandidateforthejob?

A)race

B)age

C)ethnicity

D)gender

E)personality

Answer:E

Explanation:Deep-leveldiversitycomprisesdifferencesinvalues,personality,andwork

preferencesthatbecomeprogressivelymoreimportantfordeterminingsimilarityaspeoplegetto

knowoneanotherbetter.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Analyticalthinking

Difficulty:Moderate

Quest.Category:Application

12)Since1950,thepercentageoffemalesintheU.S.workforcehasrisenfromapproximately30percentto47percent.

Answer:TRUE

Explanation:In1950only29.6percentoftheU.S.workforcewasfemale,butby2016,womencomprisedabout47percent.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Concept

5

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13)Demographicsmostlyreflectdeep-levelratherthansurface-leveldiversity.Answer:FALSE

Explanation:Demographicsmostlyreflectsurface-leveldiversity,notthoughtsandfeelings,andcanleademployeestoperceiveoneanotherthroughstereotypesandassumptions.However,evidencehasshownthataspeoplegettoknowoneanother,theybecomelessconcernedaboutdemographicdifferencesiftheyseethemselvesassharingmoreimportantcharacteristics,suchaspersonalityandvalues,thatrepresentdeep-leveldiversity.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Concept

14)TwocolleagueswhobondoversimilaritiesofgrowingupinaFrench-speakinglocalitycanbesaidtohavedeep-levelsimilaritiesratherthansurface-levelsimilarities.

Answer:FALSE

Explanation:Differencesineasilyperceivedcharacteristics,suchasgender,race,ethnicity,age,anddisability,thatdonotnecessarilyreflectthewayspeoplethinkorfeelbutthatmayactivate

certainstereotypesareknownassurface-leveldiversity.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Application

15)Describesomeofthechangesintheage55andoverworkforce.

Answer:Workersovertheageof55areanincreasinglylargeportionoftheworkforce,bothintheUnitedStatesandglobally.IntheUnitedStates,the55-and-olderagegroupwillincrease

from19.5percentofthelaborforcein2010to25.2percentby2020.Thesechangesare

increasinglyreflectedinthemakeupofmanagerialandprofessionaljobs.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Moderate

Quest.Category:Concept

6

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16)Explaintheplayofsurface-levelsimilarityanddeep-leveldiversityinaworkplaceenvironmentwiththehelpofanexample.

Answer:YokoandKishiwhoworkinafinancefirmbothhailfromMiyagi.Theyspeak

Japanesefluentlyandeasilybondedovertheirsharedcultureandloveforkaraoke.Such

similaritiesrefertosurface-levelsimilarities.However,afewmonthslater,whentheyhadtoworkonanaccounttogether,theyfacedseveraldisagreementsduetodifferencesintheirworkstylesandpersonalities.Yokowasmoreimpulsiveandlikedtomakequickdecisions.Ontheotherhand,Kishilikedtodeliberateoverdecisionsandimplementationprocesses.Inaddition.

YokowasoptimisticaboutsituationswhereasKishiwasoverlycriticalandskepticalaboutmostprocesses.Thesefundamentaldifferencesinbeliefsandthoughtprocessesresultedinclashes

betweenthem.Suchdifferencesrepresentdeep-leveldiversity.

LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Hard

Quest.Category:Synthesis

17)Definesurface-leveldiversityanddeep-leveldiversity.

Answer:Surface-leveldiversityreferstodifferencesineasilyperceivedcharacteristics,suchasgender,race,ethnicity,age,anddisability,thatdonotnecessarilyreflectthewayspeoplethink

orfeelbutthatmayactivatecertainstereotypes.Ontheotherhand,differencesinvalues,

personality,andworkpreferencesthatbecomeprogressivelymoreimportantfordeterminingsimilarityaspeoplegettoknowoneanotherbetterarecategorizedunderdeep-leveldiversity.LO:2.1:Describethetwomajorformsofworkplacediversity.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Moderate

Quest.Category:Concept

7

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18)ThehumanresourcesdepartmentofOrbitBankbelievesinbeingunbiasedtowardall

employeesandtreatingthemfairly.Theybelieveitiscrucialthatthecompanytreatalltheir

employeesequally.However,SusanDaniels,anemployeeatthebank,recentlyfiledalawsuit

againstthecompany,claimingthatshewasdiscriminatedagainst.Whichofthefollowing,iftrue,bestjustifiesSusan'saction?

A)Thecompanydidnotgiveherpreferentialtreatmenteventhoughshewasfromthehostcountry.

B)Shewasaskedwhethershewasovereighteenduringthefirstroundintheinterviewprocess.C)Hercolleaguesexpressedtheirdissatisfactionovertheirpayandseverancepackages.

D)Shehadfacedasimilarsituationofdiscriminationinherpreviouscompany.E)ShewasnotinvitedtoregularFridaystaffluncheswiththeguys.

Answer:E

Explanation:OrbitBankdiscriminatedagainstSusanbynotinvitinghertoregularstaff

luncheswiththeguys.Ifthecompanygaveherpreferentialtreatmentbecauseshewasfromthehostcountry,thecompanywouldthenbediscriminatingagainsttheotheremployees.Asking

whethersheisovereighteenyearsofageisaquestionthatinterviewersareallowedtoask

duringtheinterviewprocesstoensurethecandidateislegallyallowedtogainemployment.

WhetherSusanfacedasimilarsituationinthepreviouscompanyisirrelevanttotheargument.

Susan'scolleaguesstatingtheirunhappinessabouttheirpayandseverancepackageisnotrelatedtoSusanfilingalawsuitagainstthecompanyfordiscriminatingagainsther.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.

AACSB:Reflectivethinking

Difficulty:Hard

Quest.Category:CriticalThinking

19)Inaworkplace,involvesovertthreatsorbullyingdirectedatmembersofspecificgroupsofemployees.

A)intimidation

B)riskaversion

C)inequityaversion

D)optimismbias

E)ambiguityaversion

Answer:A

Explanation:Inaworkplace,intimidationinvolvesovertthreatsorbullyingdirectedatmembersofspecificgroupsofemployees.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.AACSB:Ethicalunderstandingandreasoning

Difficulty:Easy

Quest.Category:Concept

8

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20)April'scolleagueNathanhasconsistentlypesteredhertogooutonadatewithhim.Thoughshehasrefusedhisofferseveraltimes,hekeepspersisting.Shefoundanenvelopeonherdesk

fromNathanwithinappropriatepicturesandcartoons,whichleftherinfuriated.Shenowintendstogodiscussthematterwiththehumanresourcedepartmentofhercompany.Whichofthe

followingformsofdiscriminationisAprilmostlikelytocite?

A)sexualharassment

B)cyberstalking

C)mobbing

D)exclusion

E)electronicharassment

Answer:A

Explanation:Sexualharassmentreferstounwantedsexualadvancesandotherverbalorphysicalconductofasexualnaturethatcreateahostileoroffensiveworkenvironment.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.AACSB:Analyticalthinking

Difficulty:Moderate

Quest.Category:Application

21)Whichofthefollowingreferstoakindofdiscriminationthatreferstoovertthreatsorbullyingdirectedatmembersofspecificgroupsofemployees?

A)intimidation

B)impactbias

C)inequityaversion

D)framingeffect

E)benefaction

Answer:A

Explanation:Intimidationisakindofdiscriminationwhichreferstoovertthreatsorbullyingdirectedatmembersofspecificgroupsofemployees.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.

AACSB:Ethicalunderstandingandreasoning

Difficulty:Easy

Quest.Category:Concept

9

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22)Whichofthefollowingisthebestexampleoftheuseofintimidation?

A)Anya'sboss,Kira,setsdifficulttargetsandhintsthatAnyamayloseherjobifshedoesn't

meetthem.

B)Jillsmanager,Steve,rarelyconsidersherbusinessideas,butheconsistentlypraisesthecontributionsofJill'scolleague,Emily.

C)Natasha'scolleaguesoftenmakejokesusingculturalorethnicstereotypes.

D)AlthoughKathleenhadspentalongertimeintheorganization,hercolleagueGarywaspromotedtoamanagementposition.

E)Jane'scolleaguesrecentlyforgottoinvitehertoateamlunch,afactthatcausedhergreatdistress.

Answer:A

Explanation:Intimidationisakindofdiscriminationwhichreferstoovertthreatsorbullyingdirectedatmembersofspecificgroupsofemployees.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.

AACSB:Analyticalthinking

Difficulty:Moderate

Quest.Category:Application

23)HazelSamuelshasbeenworkingathercompanyforthepasttwoyearsandconsistentlygetsyelledatbyhermanagerevenwhensheisnotatfault.Heoftenmakesderogatoryreferencestoherethnicity.Inaddition,duringteammeetings,sheishistargetforpracticaljokesandnasty

pranks.Sheisextremelyupsetanddecidesnottobesubjectedtosuchtreatmentanylonger.

Whichofthefollowingkindsofdiscriminationisshemostlikelytoreporttothehumanresourcedepartmentinsuchasituation?

A)intimidation

B)sexualharassment

C)hazing

D)mobbing

E)incivility

Answer:A

Explanation:Intimidationisakindofdiscriminationwhichreferstoovertthreatsorbullyingdirectedatmembersofspecificgroupsofemployees

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.AACSB:Analyticalthinking

Difficulty:Moderate

Quest.Category:Application

10

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24)Whichofthefollowingisthebestexampleofmockeryasatoolofdiscriminatorytreatmentinorganizations?

A)Rifka'ssupervisoroftenstereotypesRifkabecauseofherethnicheritageandmakesjokesaboutherethnicity.

B)Becausesheisconsiderablyolderthantherestofherteam,Hannah'scolleaguesoftendonotinvitehertoteamlunchesorinformalteamget-togethers.

C)Joan'sbosssetsimpossibletargetsandreprimandsherinfrontofhercolleaguesifshefailstocompletethemontime.

D)SheenaistheonlyAfrican-Americanemployeeinherdepartmentandoftenfeelsleftoutofofficejokesandgossip

E)MostofLeanne'sco-workersaremaleandshareinappropriatejokesattheoffice.

Answer:A

Explanation:Mockeryoftenreferstojokesorjokesaboutnegativestereotypes.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.AACSB:Analyticalthinking

Difficulty:Moderate

Quest.Category:Application

25)AnemployeewhomaybemadefunofbecauseheisanArab-Americanisbeingsubjectedto ,akindofdiscriminationinworkenyironments.

A)mockeryandinsults

B)vandalism

C)cyberstalking

D)exclusion

E)inclivity

Answer:A

Explanation:Mockeryandinsultsoftenrefertojokesornegativestereotypes.Forinstance;Arab-Americansthatmaybeaskedwhethertheywerecarryingbombsorweremembersofterroristorganizationsisanexampleofmockeryandinsults.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.

AACSB:Ethicalunderstandingandreasoning

Difficulty:Easy

Quest.Category:Concept

11

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26)StacyHanesisanAfrican-Americanwomanwhohasrecentlytakenherfirstjobanddoes

notseemtoliketheworkenvironmentatall.Hercolleaguesputdownherideasatteammeetingsandrefertothemas"stupid."Inaddition,theymakefunofherraceandoftenaskherifsheis

educatedenoughtoworkforthecompany.WhichofthefollowingkindsofdiscriminationisHanesmostlikelysubjectto?

A)mockery

B)sexualharassment

C)stalking

D)deception

E)inclivity

Answer:A

Explanation:Jokesornegativestereotypes,whicharesometimestheresultofjokestakentoofar,refertomockeryandinsults.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.

AACSB:Analyticalthinking

Difficulty:Moderate

Quest.Category:Application

27)whichmayoccurintentionallyorunintentionally,referstokeepingcertainpeopleinaworkplaceawayfromjobopportunities,socialevents,discussions,orinformalmentoring.

A)Exclusion

B)Mockery

C)Stalking

D)Ragging

E)Bullying

Answer:A

Explanation:Exclusionofcertainpeoplefromjobopportunities,socialevents,discussions,orinformalmentoringmayoccurunintentionally.Forinstance,manywomeninfinanceclaimtheyareassignedtomarginaljobrolesoraregivenlightworkloadsthatdonotleadtopromotion.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.

AACSB:Ethicalunderstandingandreasoning

Difficulty:Easy

Quest.Category:Concept

12

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28)JillIveyhasbeenworkingasasalesexecutiveatOrbitBankforthelasttwoyears.However,shehasnoticedthatsheisoftennotgivenanopportunitytoattendtrainingprogramsthather

teammembersattendeveryquarter.Shealsoisdisappointedaboutthefactthatshenevergetstohandlecorporateclients,whichprovidesbetterchancesofapromotion.Whichofthefollowingkindsofdiscriminationisshemostlikelytohavebeensubjectedto?

A)exclusion

B)mockery

C)gaslighting

D)destabilization

E)mobbing

Answer:A

Explanation:Exclusionofcertainpeoplefromjobopportunities,socialevents,discussions,orinformalmentoringmayoccurunintentionally.Forinstance,manywomeninfinanceclaimtheyareassignedtomarginaljobrolesoraregivenlightworkloadsthatdonotleadtopromotion.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.

AACSB:Analyticalthinking

Difficulty:Moderate

Quest.Category:Application

29)Womenbeingassignedmarginaljobrolesthatdonotleadtopromotionisanexampleofthe

formofdiscrimination

A)hazing

B)gaslighting

C)coercion

D)exclusion

E)battery

Answer:D

Explanation:Theexclusionofcertainpeoplefromjobopportunities,socialevents,discussions,orinformalmentoringmayoccurunintentionally.Forinstance,manywomeninfinanceclaim

theyareassignedtomarginaljobrolesoraregivenlightworkloadsthatdonotleadtopromotion.

LO:2.2:DemonstratehowworkplacediscriminationunderminesorganizationaleffectivenessAACSB:Ethicalunderstandingandreasoning

Difficulty:Easy

Quest.Category:Concept

13

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30)Whichofthefollowingistruewithrespecttoworkplacediscrimination?

A)Discriminationoccursmoreatlowerlevelsintheorganizationthanhigherlevels.

B)Itmayleadtoreducedproductivityandcitizenshipbehavior.

C)Onlyintentionaldiscriminationisaddressedbydiversitymanagementefforts.D)Formsofdiscriminationlikeexclusionareeasytorootout.

E)Thediscriminatorsareinvariablyawareoftheiractiontowardthevictim.

Answer:B

Explanation:Discriminationcanoccurinmanyways,anditseffectscanbejustasvaried

dependingontheorganizationalcontextandthepersonalbiasesofitsmembers.Discriminationcanleadtoseriousnegativeconsequencesforemployers,includingreducedproductivityand

citizenshipbehavior,negativeconflicts,andincreasedturnover.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.

AACSB:Ethicalunderstandingandreasoning

Difficulty:Easy

Quest.Category:Concept

31)Unfairdiscriminationinvolvesnoticingandbeingawareofindividualcharacteristicsamongpeopleinagroup.

Answer:FALSE

Explanation:Unfairdiscriminationinvolvesoverlookingindividualcharacteristicsandassumingeveryoneinagroupisthesame.Thisdiscriminationisoftenveryharmfulto

organizationsandemployees.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.

AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Concept

32)Effectivediversitymanagementinvolveseliminatingunfairdiscrimination.Answer:TRUE

Explanation:Effectivediversitymanagementinvolveseliminatingunfairdiscrimination.

Unfairdiscriminationinvolvesoverlookingindividualcharacteristicsandassumingeveryoneinagroupisthesame.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.AACSB:Diverseandmulticulturalworkenvironments

Difficulty:Easy

Quest.Category:Concept

33)Womenbeingpassedoverforpromotionevenwhentheyareperformingbetterthanmenisanexampleofadiscriminatorypractice.

Answer:TRUE

Explanation:Actionstakenbyrepresentativesofanorganizationthatdenyequalopportunitytoperformorunequalrewardsforperformanceareknownasdiscriminatorypoliciesorpractices.

LO:2.2:Demonstratehowworkplacediscriminationunderminesorganizationaleffectiveness.

AACSB:Ethicalunderstandingandreasoning

Difficulty:Easy