酒店英語(yǔ)概述

CompanyLogo[,rez?'vei??n]['m?nd?][d?'semb?]['d??nj?(?)r?]

[s?p't?mb?]['wenzd?]['θ?zd?][twelfθ]['s?ks'ti?nθ]['s?t?di]CompanyLogo[,prez?'den??l]['tripl][di'l?ks][?'ve?l?b(?)l][p?'sent][g?r(?)n'ti?][k?n'f??m]ReservationCompanyLogoreservationfacetoface柜臺(tái)預(yù)定Telephone(電話預(yù)定)Internet（網(wǎng)絡(luò)訂房）Fax（傳真訂房）CompanyLogoServiceProcedure服務(wù)流程1.Greettheguest;2.Asktheguestofthereservationinformation:1)Thedateofarrivalanddeparture;2)Thenumberofthepeople;3)Theroomtypeandthenumberofrooms.3.Searchfortheroomavailableinthecomputer;4.Getthefollowinginformationfromtheguest:1)Thenameoftheguestornameofthegroup.2)Theguest’stelephonenumber.CompanyLogoKeySentences1.Greettheguest

HelloSir/Ma’am,XXXhotel.MayIhelpyou?2.TakingareservationWhattypeofroomdoyouneed/prefer?Andhowmanypersonwilltherebeinyourparty?3.ReferringtodatesandtimesForwhatdates?Howmanynightsdoyouwishtostay?4.Acceptingorrefusingthebooking.Letmeseeifthereisaroomavailable.Well.Wehave….CompanyLogoIt’sallrightfor(date)butnot(date)Wedon’thaveany(roomtype),wouldyoumindhaving(roomtype)Iamsorry,wearefullybookedonthosedays.Wouldyouchangeyourreservationdate?5.StatingthepriceIt’s…pernight.(wewillgiveyou…off).6.Askingguest’sinformation.MayIhaveyournameandyourtelephonenumber?Howdoyouspellyourlastname?CompanyLogo7.confirmthedetailsIwouldliketoconfirmyourreservation.Mr./Ms.XXX,youhavebooked/reserved…roomfrom…to…,thepriceis…andyourtelephonenumberis……..Isthatright?8.ThanktheGuestThankyou,welookingforwardtoseeingyou.CompanyLogoFortheunguaranteedreservation,wecanonlyholdtheroomby(time).Becauseitisthepeakseasonnow.Ifyoumaketheguaranteedreservation,wecanholdtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard?WewillneeddepositofU.S.$100.Ijustneedyourcreditcardnumber，andIwilltakecareoftherest.CompanyLogowaystoguaranteethereservationprepayment預(yù)收款Creditcard信用卡advanceddeposit

預(yù)付押金contract/agreement合同或協(xié)議CompanyLogo

1.Weofferfreetransportationtoandfromtheairport./weofferthepick-upservice.我們提供免費(fèi)的機(jī)場(chǎng)送迎服務(wù)。2.MayIhaveyourairlineandflightnumber,please?請(qǐng)告訴我您搭乘的航空公司和班機(jī)號(hào)碼號(hào)碼？3.Wehaveacounterattheairport.Ourrepresentativewillescortyoutothecar.我們?cè)跈C(jī)場(chǎng)設(shè)有柜臺(tái)，到時(shí)將有代表護(hù)送您上車。CompanyLogoRoomTypeSingroom單人房Doubleroom雙人房Tripleroom三人間Kingsize大床Presidentialsuite

總統(tǒng)套房Standardroom

標(biāo)準(zhǔn)間

seaview./mountainviewroom海景房/山景房Beachvilla/watervilla沙屋/水屋Juniorsuite普通套間Businesssuite商務(wù)套間Economyroom經(jīng)濟(jì)套間Duplexsuite復(fù)式套間Deluxesuite豪華套間Connectingroom門相通的房間Adjoiningroom相鄰的房間Extrabed加床Cot嬰兒床CompanyLogo星期一 Monday星期二 Tuesday星期三 Wednesday星期四 Thursday星期五 Friday星期六 Saturday星期日 SundayCompanyLogo1月 January2月 February3月 March4月April5月

May6月 June7月 July8月 August9月 September10月October11月November12月DecemberCompanyLogoReservationCardMr./Mrs./Miss:ArrivalDate:DepartureDate:Noofrooms:RoomType:NoofPersons:RoomRate:Bookedby:Tel:Approveby:Takenby:Date:CompanyLogoOrderataxiIwanttoorderataxifor…

I'dliketogetataxito

Whenandwhereareyougoing

Imgoingto…Imuststartoutabout….inthemorningIwillarr