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前臺個人英文簡歷范文
Name:JohnSmith
Address:123MainStreet,NewYork,NY10001
PhoneNumber:(123)456-7890
EmailAddress:john.smith@
Objective:
Toobtainafrontdeskpositioninafast-pacedanddynamicenvironmentwhereIcanutilizemyexcellentcustomerserviceskillsandattentiontodetailtoprovideapositiveandmemorableexperienceforguests.
SummaryofQualifications:
?Over5yearsofexperienceworkingasafrontdeskreceptionistinvarioushospitalitysettings
?Extensiveknowledgeofcustomerserviceprinciplesandpractices
?Excellentcommunicationandinterpersonalskills
?Proficientinusingvariouscomputersoftware,includingMicrosoftOfficeSuiteandhotelmanagementsystems
?Abilitytomultitaskandworkefficientlyinahigh-pressureenvironment
?Strongorganizationalandproblem-solvingabilities
?BilingualinEnglishandSpanish
Education:
BachelorofScienceinHospitalityManagement
NewYorkUniversity,NewYork,NY
GraduatedMay2015
WorkExperience:
FrontDeskReceptionist
ABCHotel,NewYork,NY
January2016-Present
?Greetandwelcomeguestsinafriendlyandprofessionalmanner
?Checkguestsinandout,ensuringaccuratebillingandpaymentprocessing
?Provideinformationabouthotelservices,facilities,andlocalattractions
?Handleguestcomplaintsandresolveissuespromptlyandeffectively
?Answerincomingcallsanddirectthemtotheappropriatedepartmentorstaffmember
?Maintainacleanandorganizedfrontdeskarea
?Assistwithreservationsandgroupbookings
?Trainandsupervisenewfrontdeskstaffmembers
?Collaboratewithotherhoteldepartmentstoensureaseamlessguestexperience
FrontDeskAgent
XYZResort,Miami,FL
August2014-December2015
?Checkedguestsinandout,ensuringasmoothandefficientprocess
?Managedroomreservationsandcancellations
?Assistedguestswithinquiries,requests,andcomplaints
?Provideddirectionsandrecommendationsforlocalattractions,restaurants,andtransportation
?Handledcashandcreditcardtransactionsaccuratelyandsecurely
?Prepareddailyreportsandmaintainedaccuraterecordsofguestinteractions
?Collaboratedwithhousekeepingandmaintenancestafftoensureguestsatisfaction
?Assistedwithguestroominspectionsandinventorymanagement
FrontDeskClerk
123VacationRentals,LosAngeles,CA
June2013-July2014
?Greetedguestsuponarrivalandprovidedinformationaboutrentalproperties
?Managedreservationsandcoordinatedcheck-insandcheck-outs
?Respondedtoguestinquiriesandresolvedissuesinatimelymanner
?Assistedwithmarketingefforts,includingpromotingspecialoffersanddiscounts
?Collectedrentalfeesandprocessedpayments
?Updatedandmaintainedguestdatabaseandreservationsystem
?Conductedregularinspectionsofrentalpropertiestoensurecleanlinessandreadinessforguests
?Collaboratedwithpropertyownerstoaddressmaintenanceandrepairneeds
Skills:
?Excellentcustomerserviceskills
?Strongattentiontodetail
?ProficientinMicrosoftOfficeSuite(Word,Excel,PowerPoint,Outlook)
?Familiaritywithhotelmanagementsystems(e.g.,Opera,Fidelio)
?Abilitytoworkindependentlyandaspartofateam
?Timemanagementandorganizationalskills
?Strongproblem-solvingabilities
References:
AvailableuponrequestContinued…
ProfessionalDevelopment:
Inadditiontomyformaleducation,Ihaveactivelypursuedprofessionaldevelopmentopportunitiestoenhancemyskillsandknowledgeinthehospitalityindustry.Ihaveattendedseminarsandworkshopsoncustomerservicebestpractices,conflictresolution,andeffectivecommunication.Ihavealsocompletedcertificationsinhotelmanagementsoftware,suchasOperaandFidelio,toensurethatIamproficientinusingthelatesttechnologyinfrontdeskoperations.
Achievements:
Throughoutmycareer,Ihaveconsistentlyreceivedpositivefeedbackfrombothguestsandmanagementformyexceptionalcustomerservice.Ihavebeencommendedformyabilitytoremaincalmandcomposedinhigh-pressuresituations,aswellasmyefficiencyinhandlingguestrequestsandcomplaints.Ihavealsobeenrecognizedformyattentiontodetail,whichhasresultedinaccuratebillingandseamlessprocesses.
AtABCHotel,IwasawardedtheEmployeeoftheMonthmultipletimesformyoutstandingperformanceanddedicationtoprovidingexceptionalservicetoguests.Itakeprideinmyabilitytogoaboveandbeyondexpectationstoensurethatguestshaveamemorableandenjoyablestay.
VolunteerExperience:
Inadditiontomyprofessionalexperience,Ihavealsovolunteeredmytimeatvariouscommunityeventsandorganizations.Ihaveassistedwithhostingcharityfundraisers,coordinatingcommunityoutreachprograms,andprovidingsupporttolocalsheltersandfoodbanks.Theseexperienceshavefurtherdevelopedmyinterpersonalandcommunicationskillsandhavereinforcedmycommitmenttomakingapositiveimpactonthelivesofothers.
PersonalAttributes:
Beyondmytechnicalskillsandqualifications,Ipossessseveralpersonalattributesthatcontributetomysuccessasafrontdeskreceptionist.Iamahighlymotivatedandenthusiasticindividualwhothrivesinfast-pacedenvironments.Iamabletoprioritizetaskseffectivelyandmanagemytimeefficientlytoensurethatallguestneedsaremetpromptly.
Iamagreatteamplayerandenjoycollaboratingwithcolleaguestoachievecommongoals.Iamalsoaproactiveproblemsolver,alwaysseekinginnovativesolutionstochallenges.Ihaveastrongworkethicandamdedicatedtoprovidingthehighestlevelofservicetogue
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