出國(guó)旅游實(shí)用英語酒店篇課件

PracticalEnglishHotelCourseforOverseasTouris目錄contentsHotelreservationCheckintothehotelInthehotelCheckoutCommonvocabularyandexpressionsusedinhotels01HotelreservationEasytouseWiththeclickofabutton,customerscanbooktheirdesiredhotelonline,savingtimeandeffortFlexibilityOnlinebookingprovidescustomerswiththefreedomtochoosetheirdesiredcheckinandcheckoutdates,aswellastheoptiontocomparepricesandamenitiesacrossmultiplehotelsSecurepaymentManyonlinebookingplatformsoffersecurepaymentoptions,ensuringthatcustomers'financialinformationiskeptsafeduringthebookingprocessOnlinebookingPersonalizedservice01CustomerscanspeakdirectlywithahotelrepresentativewhocanansweranyquestionsoraddressspecificneedsImmediateassistance02Ifcustomersaccountforanyissuesduringthebookingprocess,theycanimmediatelycontactthehotelforhelpNotechnicalrequirements03Telephonebookingrequirementsnospecialtechnicalknowledgeordevices,makingitanaccessibleoptionforallcustomersTelephonebooking要點(diǎn)三FacetofaceinteractionCustomerscanhaveadirectconversationwithahotelrepresentative,allowingforbettercommunicationandunderstandingoftheirneeds要點(diǎn)一要點(diǎn)二InstantserviceBybookinginstore,customerscansecuretheirreservationimmediately,avoidingtheriskofbeingdisappointediftheironlinebookingisnotconfirmedLocalknowledgeHotelstaffinstoresareoftenmoreknowledgeableaboutthelocalarea,providingcustomerswithvaluableinformationandsuggestionsduringthebookingprocess要點(diǎn)三Bookinginstore02CheckintothehotelHandlingcheck-inproceduresArrivalatthehotelArrivalatthehotelandapproachthereceptiondeskPresentingidentificationHaveyouridentificationreadytopresenttothereceptionistCheckinginCompletethecheckinpaperworkandreceiveyourroomkeyInquiryaboutinhousefacilitiesAskaboutthehotel'sfacilitiesandservicesduringcheck-inChoosethetypeofroomthatbestsuitsyourneedsandbudgetRoomtypeselectionLetthereceptionistknowifyouhaveanyspecificrequirementsforyourroomSpecialrequestsIfyouwishtoupgradeyourroom,askabouttheavailableoptionsandpricesUpgradeoptionsVerifyyourroomnumber,checkoutdate,andanyotherrelevantinformationConfirmationofroomdetailsRoomrequirementsandupgradesHotelamenities:Familiarizeyourselfwiththeamenitiesavailableatthehotel,suchashotels,bars,fitnesscenters,pools,andmoreInhouseservices:Learnabouttheservicesprovidedbythehotel,includingroomservices,laundry,valetparking,andmoreHotelpolicies:Beawareofthehotel'spoliciescheckingouttime,checkoutprocedures,andanyspecificrulesorregulationsGuestrelationshipsandassistance:Contacttheguestrelationshipsdeskifyouneedassistanceorhaveanyquestionsaboutthehotel'sfacilitiesorservicesHotelfacilitiesandservices03InthehotelCateringservicesUnderstandhowtoorderroomservice,includingthemenuoptionsanddeliverytimesUsingtheroomserviceLearnhowtoorderbreakfastinthehotel,includingthetypesoffoodavailableandhowtospecifydietarypreferencesOrderingbreakfastKnowhowtomakeareservation,chooseatable,orderdishes,andpaythebillintheonsiterestaurantDiningintherestaurantFoldingclothsLearnhowtofoldclothsproperlyaftertheyarewashed,toensuretheyarereadyforuseagainUsingthelaundrymachinesUnderstandhowtousethehotel'slaundrymachines,includingloadingandunloadingcloths,addingagents,andoperatingthemachinesIoningclothsKnowhowtoironclothstoremovewrinklesandrestoretheiroriginalappearance010203Laundryservices03PurchasingdutyfreeitemsKnowhowtoidentifydutyfreeitemsinthehotelandunderstandthetaxfreebenefitsassociatedwiththem01ShoppinginthegiftshopUnderstandhowtonavigatethehotel'sgiftshop,includingthetypesofsouvenirsandotheritemsavailable02UsingtheonlineshoppingserviceLearnhowtousethehotel'sonlineshoppingservicetopurchaseitemswithoutleavingyourroomInhotelshopping04CheckoutEarlycheck-outreferstotheguestleavingthehotelbeforethecheck-indeadline.DefinitionTheguestmayneedtoleavethehotelearlytocatchaplane,train,orotherurgentmatters.ReasonHotelsusuallyhandleitbasedontheactualcheck-intimeandhotelregulations,andmaychargeacertainfee.HandlingmethodEarlycheckoutDelayedcheck-outreferstoguestsleavingthehotelbeyondthenormalcheck-outtime.DefinitionItmaybeduetotheguestforgettingthecheck-outtime,travelingoutside,andotherreasons.ReasonHotelsusuallychargeadditionalfeesbasedonthedelaytime,buttherearealsosomehotelsthatofferfreedelayedcheck-outservices.HandlingmethodDelayedcheckoutDefinitionCheckoutissuereferstothesituationwhereguestsencounterbillingissueswhenleavingthehotel.ReasonItmaybeduetobillingerrors,unclearservicefees,orotherreasons.HandlingmethodGuestscancommunicatewiththehotelfrontdesktoresolvebillingissuesandensuretransparentandreasonableexpenses.Billingissues05CommonvocabularyandexpressionsusedinhotelsDoubleRoomAroomfortwopeople,usuallywithtwobedsSingleRoomAroomforoneperson,usuallywithasinglebedTwinRoomAroomwithtwosinglebedsFamilyRoomAroomforafamily,usuallywithmorethanonebedTripleRoomAroomforthreepeople,usuallywiththreebedsVocabularyofhotelroomtypesWiFiWirelessinternetaccessforgueststouseBarAplacewhereguestsca