Unit-1民航服務(wù)英語課件

Ladiesandgentlemen,WelcomeAnnouncementWewelcomeyouaboardthehigh-speedrailEMUtrains.OnbehalfofallthecrewmembersofEMU,Iwouldliketosayhellotoyouandhopeyouhaveanicetrip.Ournextstationis...1精選2021版課件Unit1AskingforInformationandBuyingTickets2精選2021版課件Unit1AskingforInformationandBuyingTicketsLesson1Lesson2Lesson3Lesson43精選2021版課件Lesson1TelephoneCallforInformationTask①Listenandrepeatthefollowingwords.1.airport['e?p?:t] n.機(jī)場2.inquiry[in'kwai?ri] n.打聽、詢問、調(diào)查、查問3.inquiryoffice n.問訊處4.schedule['sked?ul] n.時間表、一覽表、計劃

v.安排、計劃、預(yù)定5.bescheduledtodo v.（某人）預(yù)定（做）…6.due[dju:] n.應(yīng)得物adj.預(yù)定的、應(yīng)付的、到期的7.dueto v.歸因于8.onschedule prep.按照預(yù)定（時間）9.takeoff v.起飛10.land v.降落WordsStudy:4精選2021版課件Lesson1TelephoneCallforInformationTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.LiuTingAirport____________________2.inquiryoffice_____________________3.dueto______________________4.onschedule________________________5.takeoff___________________6.land______________________流亭機(jī)場問訊處歸因于按時降落

起飛WordsStudy:5精選2021版課件Lesson1TelephoneCallforInformationTask③Listenandwritedownthewordsyouhear.1、___________________2、___________________3、___________________4、___________________5、___________________inquiryofficeonscheduleduetobescheduledtodotakeoff6精選2021版課件Lesson1TelephoneCallforInformationTask④Listenandfillinthemissingwords.1.IsthistheQingdaoAirport____________?2.Whois____________?3.____________wecandoforyou,Mr.Denny?4.Itis____________toarriveat9:25pm.5.____________badweatherconditions,thisflightwillnotarrive____________.6.Theflighthasnotyet____________fromKunming.InquiryOffice?callingAnythingscheduledDuetotheonscheduletakenoffWordsStudy:7精選2021版課件Lesson1TelephoneCallforInformationTask5Translation.1、______________________________________2、______________________________________3、______________________________________4、______________________________________5、______________________________________請問是青島機(jī)場的問訊處嗎？Denny先生，有什么需要幫忙的嗎？（該航班）預(yù)計今天晚上9:25分抵達(dá)。由于天氣原因，本次航班將不能按時抵達(dá)。航班還沒有從昆明起飛。8精選2021版課件Differencesbetweenface-to-facecommunicationandcommunicationonphoneFace-to-facecommunicationCommunicationonphone

Who

areyou?Iam...Whoisthat?Whoiscalling?Thisis...9精選2021版課件Lesson1TelephoneCallforInformationDialogue:Task2

Listentothetapeandcompletethedialogue.TelephoneCallforInformation（電話問訊）A:Hello!B:Hello,isthisthe________________?A:Yes,whois___________?B:Denny__________.A:___________wecandoforyou,Mr.Denny?B:Canyoutellmethe______________ofCZ3460fromKunming?A:Certainly.Itis______________toarriveat9:25pm.However,_____________badweatherconditions,thisflightwillnotarrive____________.Theflighthasnotyet__________fromKunming.Wouldyouplease_________againat9:00pmfor__________information?(Thisflightwillbedelayedfortwohours.Thatistosay,itwilllandat11:25pm.)InquiryOffice?callingcallingAnythingarrivaltimescheduledduetotheonscheduletakenoffcallfurtherDialogue:10精選2021版課件Lesson1TelephoneCallforInformation請問是青島機(jī)場的問訊處嗎？（該航班）預(yù)計今天晚上9:25分抵達(dá)。1.IsthistheQingdaoAirportInquiryOffice?2.Itisscheduledtoarriveat9:25pm.3.Isitadirectflight?這是直達(dá)航班嗎？11精選2021版課件Lesson1TelephoneCallforInformation由于天氣原因，（1）本次航班不能按時抵達(dá)。（2）本次航班延誤。Duetothebedweather,(1)theflightwillnotarriveonschedule.(2)theflighthasbeendelayed.12精選2021版課件Lesson1TelephoneCallforInformationpractice1.有什么需要幫忙的嗎？Anythingwecandoforyou?2.請問是流亭機(jī)場問訊處嗎？IsthistheLiuTingAirportinquiryoffice？3.由于天氣原因，本次航班不能按時到達(dá)。Duetothebedweather,theflightwillnotarriveonschedule.13精選2021版課件Lesson1TelephoneCallforInformationpractice4.請您告訴我CZ1001航班的到達(dá)時間嗎？CanyoutellmethearrivaltimeofFlightCZ1001?5.請您稍后再來電好嗎？Wouldyoupleasecallagainforfurtherinformation？14精選2021版課件Lesson2BookingTicketsTask①Listenandrepeatthefollowingwords.1.competition[k?mpi'ti??n] n.競賽2.booktickets v.訂票3.available[?'veil?b?l] adj.可得到的、可利用的4.prefer

[pri'f?:] v.較喜歡,寧可5.firstclass n.頭等艙6.economy[i(:)'k?n?mi] n.節(jié)約,經(jīng)濟(jì)7.economyclass n.經(jīng)濟(jì)艙8.businessclassn.商務(wù)艙WordsStudy:15精選2021版課件Lesson2BookingTicketsTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.競賽2.訂票3.可得到的、可利用的4.

較喜歡,寧可5.頭等艙6.經(jīng)濟(jì)艙7.商務(wù)艙8.辦理登機(jī)手續(xù)competitionbookticketsavailablepreferfirstclasseconomyclassWordsStudy:businessclasscheckin16精選2021版課件Lesson2BookingTicketsTask③Listenandwritedownthewordsyouhear.1、___________________2、___________________3、___________________4、___________________5、___________________6、___________________preferfirstclassavailableeconomyclassbookticketscheckinWordsStudy:17精選2021版課件Lesson2BookingTicketsTask④Listenandfillinthemissingwords.1、WearegoingtoBeijingfora_______________onthe10thofSeptember.2、Iwantto_______________twentyticketstoBeijing.3、Bothflightshaveseats___________forSeptember10th.4、I’d_________themorningone.5、Firstclassor____________class?6、Pleasebeattheairport2hoursbeforeyourflighttimefor____________.competitionbookavailableprefereconomycheck-inWordsStudy:18精選2021版課件Lesson2BookingTicketsDialogue:Task2Listenandtrytocompletethedialogue:BookingTickets（訂票）A:Goodmorning.___________Ihelpyou?B:Yes,please.WearegoingtoBeijingfora____________onthe10thofSeptember.Iwantto_______twentyticketstoBeijing.A:Justa__________,sir.Letmecheck.Oh,yes.WehavetwoflightstoBeijing,at8o’clockinthemorningand4o’clockintheafternoon.Bothflightshaveseats______________forSeptember10th.B:I’d____________themorningone.A:Firstclassor____________class?B:______________WhendoesitarriveatBeijing?A:11:00am.Pleasebeattheairport____________beforeyourflighttimeforcheck-in.B:Thankyou.A:You’re______________.Haveagood______________.MaycompetitionbookminuteavailableprefereconomyEconomyclass2hourswelcomeflightDialogue:19精選2021版課件Lesson2BookingTicketsA:Goodmorning.MayIhelpyou?B:Yes,please.WearegoingtoBeijingforacompetitiononthe10thofSeptember.IwanttobooktwentyticketstoBeijing.A:Justaminute,sir.Letmecheck.Oh,yes.WehavetwoflightstoBeijing,at8o’clockinthemorningand4o’clockintheafternoon.BothflightshaveseatsavailableforSeptember10th.20精選2021版課件Lesson2BookingTicketsB:I’dpreferthemorningone.A:Firstclassoreconomyclass?B:Economyclass.WhendoesitarriveatBeijing?A:11:00am.Pleasebeattheairport2hoursbeforeyourflighttimeforcheck-in.B:Thankyou.A:You’rewelcome.Haveagoodflight.21精選2021版課件1.我想訂兩張去上海的機(jī)票。2.先生，請您稍等，我查一下。Iwanttobook2ticketstoShanghai.Justaminute,sir.Letmecheck.Lesson2BookingTickets3.我們有兩班去大連的飛機(jī)，一班是早上的8:00；一班是下午3:00。WehavetwoflightstoDalian,at8o’clockinthemorningand3o’clockintheafternoon.22精選2021版課件4.我可以預(yù)定這個航班的一個商務(wù)座位嗎？CanImakeabusinessclassreservationforthisflight？Lesson2BookingTickets5.祝您旅途愉快。Haveanicetrip.Wehopeyouenjoyyourflight.23精選2021版課件Lesson3IssuingTicketsTask①Listenandrepeatthefollowingwords.1.issue

['isju:] v.發(fā)出，發(fā)行2.issuetickets v.出票3.urgent['?:d??nt]adj.緊急的，急迫的4.fillin=fillout v.填寫5.contact['k?nt?kt] v.聯(lián)系6.singleticket n.單程票7.returnticket n.往返票WordsStudy:24精選2021版課件Lesson3IssuingTicketsTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.出票2.緊急的3.填寫4.聯(lián)系5.單程票

6.往返票issueticketsurgentfillincontactsingleticketreturnticketWordsStudy:25精選2021版課件Lesson3IssuingTicketsTask③Listenandwritedownthewordsyouhear.1.___________________2.___________________3.___________________4.___________________5.___________________urgentcontactissuefillinsingleticketWordsStudy:26精選2021版課件Lesson3IssuingTicketsTask④Listenandfillinthemissingwords.1.I’mgoingtoBeijingon_______________business.2.I’dliketoknowtomorrow’s_______________flightforBeijing.3.Wouldyou_______________thisform,please?4.Excuseme,doyouwant_______________or_______________ticket?5.Haveagood_______________!urgentscheduledfillinsinglereturntripWordsStudy:27精選2021版課件Lesson1TelephoneCallforInformationTask5Translation.1、___________________2、___________________3、___________________4、___________________5、___________________我要去北京辦一次很緊急的事務(wù)。我想了解一下明天去北京的航班。請您填寫這張（購票）單。請問您需要單程票還是往返票？祝您旅途愉快。28精選2021版課件Lesson3IssuingTicketsDialogue:Task2Listenandtrytocompletethedialogue:IssuingTicketsA:Goodmorning,Sir.B:Morning.I’mgoingtoBeijingon____________________.I’dliketoknowtomorrow’sscheduledflightforBeijing.A:Wehave_______flightsforBeijingtomorrow,CZ3151,leavingat________inthemorningandCA1304leavingat_______intheevening.B:CZ3151,please.A:OK.Wouldyou_______________thisform,please?Yourname,__________number,route,date,_________telephonenumberandsoon.B:Hereyouare.Howmuchisit?A:Excuseme,doyouwant________or________ticket?B:________ticket,please.A:RMB______.Yes,good-bye.Haveagood______!urgentbusinesstwo8:006:20pleasefillinpassportcontactingsinglereturnSingle1380tripDialogue:29精選2021版課件Lesson3IssuingTicketsA:Goodmorning,Sir.B:Morning.I’mgoingtoBeijingonurgentbusiness.I’dliketoknowtomorrow’sscheduledflightforBeijing.A:Wehave2flightsforBeijingtomorrow,CZ3151,(leaving)at8:00inthemorningandCA1304(leaving)at6:20intheevening.B:CZ3151,please.Dialogue:30精選2021版課件A:OK.Wouldyoufillinthisform,please?Yourname,passportnumber,route,date,contactingtelephonenumberandsoon.B:Hereyouare.Howmuchisit?A:Excuseme,doyouwantsingleorreturnticket?B:Singleticket,please.A:RMB1308.Yes,good-bye.Haveagoodtrip!Lesson3IssuingTickets31精選2021版課件Lesson3IssuingTickets直達(dá)航班定期航班3.airportinquiryoffice機(jī)場問訊處5.makeareservation6.takeoff/departPractice:1.directflight2.scheduledflight單程票4.singleticket預(yù)訂起飛32精選2021版課件Lesson3IssuingTickets7.ChinaEasternAirlines

8.dueto9.returnticket10.fillin11.economyclass12.firstclassPractice:中國東方航空公司

歸因于

往返票填寫經(jīng)濟(jì)艙

頭等艙33精選2021版課件Lesson3IssuingTickets1.直達(dá)航班2.定期航班3.機(jī)場問詢處4.單程票5.預(yù)定

6.起飛/出發(fā)directflightscheduledflightairportinquiryofficesingleticketmakeareservationtakeoff/departPractice:34精選2021版課件Lesson3IssuingTickets7.中國東方航空公司8.歸因于9.往返票10.填寫11.經(jīng)濟(jì)艙

12.頭等艙ChinaEasternAirlinesduetoreturnticketfillineconomyclassfirstclassPractice:35精選2021版課件Duetothebadweather,theflightwillnotarriveonschedule.我可以預(yù)定這個航班的兩個經(jīng)濟(jì)艙座位嗎？由于天氣原因，本次航班不能按時抵達(dá).CouldImaketwoeconomyclassreservationsforthisflight？Lesson3IssuingTickets36精選2021版課件I’dliketochangetheQingdao-BeijingreservationandreserveaseattoTianjin.請在飛機(jī)起飛前兩小時到達(dá)機(jī)場辦理登機(jī)手續(xù)。我想將青島到北京的訂票改成青島到天津的訂票。Pleasebeattheairport2hoursbeforeyourflighttimeforcheckin.Lesson3IssuingTickets37精選2021版課件Iwouldliketoapologizefortheinconveniencecausedbythisdelay.CanIhelpyou?/WhatcanIdoforyou?/AnythingIcandoforyou?航班延誤(給您)帶來的不便我們深感抱歉。有什么需要幫忙的嗎？Lesson3IssuingTickets38精選2021版課件我們每周二和周四都有航班飛往武漢。TheflightwillgoviaJinan,andthewholetrip/flightwillbe2hours.WehavescheduledflightstoWuhaneveryTuesdayandThursday。本次航班經(jīng)停濟(jì)南，總航程需要2小時。Lesson3IssuingTickets39精選2021版課件您想購買普通艙機(jī)票還是頭等艙機(jī)票？Haveanicetrip.Wouldyoulikeaneconomyticketorthefirst-classticket?祝您旅途愉快。Lesson3IssuingTicketsWewishyouagoodtrip.40精選2021版課件1.Howoldareyou?GuilinUniversityofAerospaceTechnology,LaibinCampus.I'm...2.Whichschoolareyouin?Lesson3IssuingTickets41精選2021版課件3.Whatcalss/gradeareyouin?I'minClass...,Grade...4.Yes,Iwanttodrinksomecoldwater/eatsomefruit.Lesson3IssuingTickets42精選2021版課件5.Whatdidyouhaveforlunch?Ihad...Lesson3IssuingTickets43精選2021版課件Lesson4ChangingtheReservationTask①Listenandrepeatthefollowingwords.1.reservation[rez?'vei??n] n.預(yù)定2.changethereservationv.更改訂座3.ChinaEasternAirlinesn.中國東方航空公司4.AirChina n.中國國際航空公司5.ChinaNationalAviationCorp n.中國航空公司1.ppt6.ChinaSouthernAirlines n.中國南方航空公司7.ChinaUnitedAirlines n.中國聯(lián)合航空公司8.ChinaNorthwestAirlines n.中國西北航空公司9.ChinaSouthwestAirlines n.中國西南航空公司10.HongKongDragon n.港龍航空公司11.ChinaAirlines n.中華航空公司12.depart[di'pɑ:t] v.離開、出發(fā)、放棄

WordsStudy:44精選2021版課件Lesson4ChangingtheReservationTask②Pleaserememberthenewwordsasqucklyasyoucan!ThenwritedowntheChineseforeachword.1.changethereservation_______________________2.ChinaEasternAirlines________________________3.AirChina______________________4.ChinaNationalAviationCorp__________________5.ChinaSouthernAirlines_______________________6.depart______________________更改預(yù)定中國東方航空公司中國國際航空公司中國航空公司中國南方航空公司離開45精選2021版課件Task③Listenandwritedownthewordsyouhear.1._____________________2._____________________3._____________________4._____________________5._____________________Lesson4ChangingtheReservationreservationChinaEasternAirlineschangethereservationdepartChinaSouthernAirlines46精選2021版課件Lesson4ChangingtheReservationTask④Listenandfillinthemissingwords.1._____________________.MayIhelpyou?2.I’dliketo_____________________.3.I’ve_____________________onyourflightonthe10thofSeptember.4.Whichflightwouldyouliketo____________?5.FlightCA930___________at3intheafternoononthe11th.ChinaEasternAirlineschangemyreservationmadeareservationchangetodeparting47精選2021版課件Task5Readandtrytotranslatetheabovesentences.1、________________________________________2、________________________________________3、________________________________________4、________________________________________5、________________________________________中國東方航空公司，有什么可以幫到您？我想更改訂座。我已經(jīng)訂好了9月10日的機(jī)票。您想改乘哪個航班？CA930航班于11日下午3點(diǎn)起飛。Lesson4ChangingtheReservation48精選2021版課件Lesson4ChangingtheReservation

ChangingtheReservationA:

？B:Yes,I’dlike

.I’ve

onyourflightonthe10thofSeptember.Theflightis8:30inthemorning,andtheflightnumberisCA918fromShanghaitoBeijing.ChinaEasternAirlines.MayIhelpyoutochangemyreservationmadeareservationDialogue:

Task2listenandtrytocompletethedialogue.49精選2021版課件Lesson4ChangingtheReservationDialogue:ChangingtheReservationA:Whichflightwouldyouliketo

?B:FlightCA930

__

at3intheafternoononthe11th.A:.I’llcheck…Yes,youmayhavea

onFlightCA930.changetodepartingJustamomentseatDialogue:50精選2021版課件Practice:1.Completethefollowingdialogues.Lesson4ChangingtheReservationDialogue1A:______________________（中國國際航空公司，愿為您服務(wù)。）B:IwanttobooktwoticketstoXian.A:__________________________（稍等一會，