口試作文寫作三講

商務(wù)信函與小作文區(qū)別:大作文有本身的特點1.讀者不同對內(nèi)/對外2.內(nèi)容點的數(shù)量不同3/53.閱讀量小/大4.字數(shù)的要求40-50/120-140信函的要求1.研究收信人的興趣所在2.采用的恰當?shù)恼Z氣3.語言自然真誠IhavepleasureininformingyouxIampleasedtotellyouo4.言簡意賅5.有禮有節(jié),善解人意注意禮貌用語:yourkindenquiryyouresteemedorder6.避免行文冗長7.避免陳詞濫調(diào)8.措詞精確有力選用簡單的詞匯insteadofsaywillyoubegoodenoughtopleaseinthenearfuturesoonatthepresenttimenowcometodecisiondecideexpressapreferenceforpreferforthereasonthatbecause保持詞語釋義的一致性避免多詞一義senddeliverdispatchforwardbusinessfirmorganisationcompanycorporation9.重視文章的開頭和結(jié)尾開頭部分:1.開頭部分要恰到好處2.不要使用否定性的或不禮貌的詞語3.要從對方的觀點出發(fā),不能以自我為中心4.開始句一定要切合正題5.首段不宜太長6.開始句最好提一下上次聯(lián)系的情況結(jié)尾段落:1.明確指出希望對方采取的行動2.如果對方不是行動的執(zhí)行者,一定要指明動作的執(zhí)行者是誰3.說明該行動的具體實施細則4.指明最后的期限5.贊賞對方,但除非對方為你做過什么,否則不要隨便道謝6.避免使用消極性的詞匯7.如若需要,表明愿意提供幫助的態(tài)度8.結(jié)尾段落不宜過長檢查:1.布局是否合理?2.拼寫是否正確?標點符號用得是否恰當?3.是否包含所有的要點?所傳遞的信息是否準確?4.措辭是否簡明,準確,禮貌?5.語言是否自然,真誠?6.是否做到從對方角度出發(fā),體諒對方?7.全文的總基調(diào)是否合適?能否產(chǎn)生預期的效果?8.如果自己是收信人的話,是否愿意收到這樣一封信?如果所有的答案都是YES,那就萬歲萬歲萬萬歲!!!開頭結(jié)尾常用的表達方式開頭:Referringtopreviouscontact:Thankyouforyourletterof/dated……(日期)WithreferencetoFurthertoInreplytoStatingthereasonforwriting:Iamwritingtoenquireabout…toconfirmthat…toapologisefor/aboutinreplytoyour…(提到上次交往)withreferenceto(提到上次交往)EndingaletterIfyouhaveanyfurtherquestions,pleasecontactmeon…(聯(lián)系方式)/at+電話號碼Ifyouhaveanyfurtherquestions,pleasedonothesitatetocontactmedirectly/pleasefeelfreetocontactmeIlookforwardtohearingfromyousoon.induecourse.inthenearfuture.注意考試當中的格式問題一封信的insideaddresssubjectdatesignaturetitlecarboncopy等在BEC中級寫作考試中均可一省略商務(wù)信函-題目分類1.訂單類handlingorder2.詢問類enquiryandreply3.投訴類complaintandapology4.告知變化類noticeofchanges5.邀請類invitations1.訂單類handlingorderYouaretheownerofaclothingfactory.Acustomerhassentyoualettersummarisingarecentnegotiation.Youhavewrittensomenotesontheletter.Writea120-140wordsreplytothebuyerusingtheletterandyournotes.WriteonyourAnswerSheet.DearParveen,Itwasgoodtoseeyouagainlastweekandwearedelighted(Soarewe!)thatyoursilkblouseswillbeincludedinourwintercatalogue.Aspromised,listedbelowarethepointsagreedatthemeeting.1.ThecontractisfortheShebarangeofsilkblousesinthreecolours.(whichcolours?)2.YouwillgrantusexclusiveimportrightsfortheblousesintheUK.3.Thequantitywillbe5000pieces,withafurtheroption3000.(weagree4000?)4.Thepriceperpiecewillbe$5.65forthefirst5000.Youwillconfirmthepricefortheoptional3000pieces.($5.25fortheoptionpieces)5.Paymentwillbebyletterofcredit.6.Theinitialorderwillbereadyexfactoryby1August1999.

(Notpossible-15thattheearliest)Itrustyouwillfindthisinorder.Ilookforwardtoyourwrittenconfirmationinduecourse.BestregardsStephaniepowellChiefPurchaserLetterofCredit信用證IssuingBankAdvisingBank/NegotiatingBank(通知行)(開證行)NegotiatingBank(議付行)Applicant(開證申請人)Beneficiary(受益人)SellerBuyer(BillofLadingShippingDocumentsdraft)文章分段兩種方法段落1.縮進式(IndentedVersion)2.平頭式(BlockVersion)DearStephanie,Thankyouforyourletterof1March.WearedelightedthattheShebarangewillbeinyourcatalogue.Thereare,however,somesmallpointswhichneedclarifying.TheShebarangecomesinsixcolours.Pleaselookatthesamplesandconfirmwhichthreecoloursyouwouldlike.Youreferredtothefurtheroptionof3000pieces.Ithoughtweagreedon4000.Pleaseconfirmthecorrectfigure.Icanconfirmtheoptionalpieceswillcost$5.25each.Unfortunately,duetoafullorderbook,weareunabletodeliverby1.8.99.Theearliestdatewouldbe15.8.99.Ihopethiswillbeacceptable.Ilookforwardtohearingfromyousoon.Yourssincerely,Parveen2.詢問類的題目enquiryandreplyThecompanyyouworkforisexpandingrapidlyandislookingfornewpremises.YourManagingDirectorisInterestedinWatersideIndustrialPark,andhasaskedyoutowritealettertofindoutmoreinformation.ReadWatersideIndustrialPark’sadvertisementbelow,onwhichyourmanagingDirectorhasalreadymadesomenotes.Then,usingallyourManagingDirector’shandwrittennoteswriteyourlettertoRosemaryBrownatWatersideIndustrialPark.Donotincludepostaladdresses.Write120-140wordsonaseparatesheet.WATERSIDEINDUSTRIALPARK

(Whichotherfirmsareinthearea?)Avarietyoflargeandsmallunitesavailable.(sizes?)FinancialhelpavailableformanycompaniesmovingtotheArea(Whowouldqualify?)Excellentroadandraillinkswithallpartsofthecountry.Skilledlabourforceformanufacturingorservicesectorbusiness(Labourcostscomparedwithotherareas?)Foraninformationpack,pleasecontact:RosemaryBrown(Askforthis)WatersideindustrialparkPhone(11)8008866Fax(11)3236644

商務(wù)知識積累estate1.資產(chǎn)=assets2.房地產(chǎn)realestaterelocatetoanewestateoffice新的辦公大樓businessestate/park商務(wù)區(qū)industrialpark工業(yè)區(qū)propertymarket樓市realestatebroker房地產(chǎn)經(jīng)濟商/中介propertyconsultancy房地產(chǎn)中介premisesagent房地產(chǎn)中介lease租lessor出租方lessee/renter/tenant承租方putouttolease招租

modation使用面積

Joboffer招聘JobApplication求職申請JobHopping跳槽JobApplicant應(yīng)聘的人Candidate候選人recruitv.雇傭/聘用n.應(yīng)聘成功的人Pick/Select/shortlistv.選拔CV/resume個人簡歷JobDescription工作描述employer-employeerelation勞資關(guān)系employee/unionrelation勞資關(guān)系management-unionrelation勞資關(guān)系industrialrelation勞資關(guān)系industrialdispute勞資糾紛industrialaction罷工=strikeWorkforce工人群體personnel/staff員工Infrastructure基礎(chǔ)設(shè)施補充公司類別:publiccompany上市公司PLC-PublicLimitedCompany上市公司PrivateCompany未上市公司state-ownedcompany國有公司publicly-ownedcompany公有公司滿分范文22JulyDearMrs.BrownSubjects:NewPremisesWithreferencetoyouradvertisementinthelocalnewspaper,Iwouldliketohavemoreinformationabouttheabove.Couldyoutelluswhichotherfirmsareinthearea,andwhatarethesizesoftheunitsavailableforrental.Regardingthefinancialhelpmentioned,couldyouinformuswhowouldyouqualifyforitandhowtoapply.Anotherpointtoclarifyistheskilledlaborcostscomparedwithotherareas.Finally,wewouldbegratefulifyoucouldsendustheinformationpacktoouraddress.Welookforwardtohearingyoufromyousoon.Yoursincerely,AlyaMaideen詢問類常用句型Iamwritingtoenquireabout…Iaminterestedinyour…Iwouldbegratefulifyoucouldsendme…Iwouldlikefurtherinformationabout…3.投訴與道歉信投訴信(LetterofComplaints)的結(jié)構(gòu):1.投訴的事由2.詳訴事件/投訴理由3.提出要求投訴信常用句型:Iamwritingtocomplainabout…Iamnotsatisfiedwith…Imustthereforeinsistthat…例題Yourecentlyattendedaone-daytrainingcourseonhealthandsafety.Youweredisappointedwiththecourseandyouhavedecidedtowritealetterofcomplainttothetrainingcompany.Readtheadvertisementbelow,whichgivesdetailsofthecourse.Youhavealreadymadesomenotesontheadvertisement.Then,usingallyourhandwrittennotes,writeyourlettertoMoiraGeddingsatGBGCertificationServices.Donotincludepostaladdresses.Write120-140wordsonaseparatesheet.GBGCertificationServices

Goodforbusiness,goodforyou

Regardlessofwhetheryouareinamanufacturingorserviceindustry,youarerequiredbylawtooperateyourbusinessinamannerwhichissafeandhealthyforyourworkforce.Ourcourseswillhelpyouprovideasafeandlegallysoundworkingenvironmentforyourstaff.Ourone-daycoursesinclude:Experiencedandhighly-qualifiedtrainers(trainerwassick-replacementpoor)High-qualityinformationpacks(pileofloosephotocopies)Smallgroups(maximum8people)(nottrue)priceincludeslunchandrefreshments(explainwhatwaswrongwithlunch)Allone-daycoursesrunMonday-Fridayfrom9:30-17:00.(startlate)Formoreinformationcontact:MoraGeddingsGBGHouseSummerfieldRoadOxfordOX84DN滿分范文DearMrs.Geddings,IwriteregardingatrainingcourseonhealthandsafetywhichIattend27November.WhenIbookedthiscourse,Ichoseyourcompanyasitcamehighlymendedandthecoursesseemedtobeofahighstandard.Iwaspromisedanexperiencedtrainerbutunfortunatelyhewassickandthereplacementwasnotasgoodasexpected.Regardingtheinformationpacksthesewereonlyapileofloosephotocopies,whichwasnotpromised.Theclasssupposedtobeabout8peoplebutinminetherewereabout15.Finally,shouldmakeitclearthattheclassstarted1hourlate,andthelunchthatwasnotserved,wascold.Iamsureyoucanunderstandmydisappointment.Iwouldthereforebegladifyoucouldinvestigatethismatter.Ilookforwardtohearingfromyou.Yourssincerely,LisaKostevska索賠:compensateindemnifyrefundapologizeclaimv./n.索賠claims賠償金claimagainsttheinsurancecompanybring/lodgeaclaimagainst對……提出索賠takelegalactionagainst對……提起訴訟道歉信的結(jié)構(gòu)1.表示歉意2.解釋原因3.處理意見4.再次道歉道歉信的常用句型LettersofapologyI'amwritingtoapologizefor/aboutThiswasdueto……Unfortunately,wehavebeenunableto…Iamsorryforanyinconveniencethishascaused.Icanassureyouthatwewill…例題

Youarethesecretaryinacompanywhichmakesplastictableware.Yourbosshaslefttheletterbelowforyoutoanswer.Writealetterof120-140wordstoMs,Jerome,explainingthereasonforthedamagedgoods.Usetheinformationinherletterandthenotesfromyourboss.Donotincludeaddresses.Writeonyouranswersheet.Chris:pleasewritebacktoMsJeremeQUALITYwithregrets,etc.Wemustn’tloseCAFETERIAINC.thiscustomer.NEWROADThanksMELBOURNE

6October1997ThemanagerPlastic-A-PlentyCo.GoughIndustrialEstateMelbourneDearSirorMadamPLASTICTABLEWARE-Productnos.0821(forks)and7234(bowls)Wehaveusedyourcompanyasasuppliertoourrestaurantsforseveralyears,(5yearstobeexact.)anduntilrecentlythequalityofyourproductshasalwaysbeengood.However,on2Septemberthisyear,wetookdeliverofsomeplastictablewarewhichwasofextremelypoorquality.Manyofthebowlswerechipped(wewillreplacethemfreeofcharge)andseveralofthefolkswerebroken.Wecannotusetheminourcafeterias.

Idohopethatsuchadeliverywillnotberepeated,andthatyousuppliestousinthefuturewillagainbeofhighquality.(SodoI!Itwasthefaultypackingmachine-nowrepaired)If,however,wereceiveanyfurtherfaultyplastictablewarefromyou,wewillbeobligedtofindanothersupplier(tellheritwon’thappenagainshe’sanexcellentcustomer,sopleaseofferourapologies)toprovideuswithgoodswhichmeetourownhighstandards.Iamsureyouwillbeabletoprovideuswithasatisfactoryexplanation.Yoursfaithfully,AnnJeremeRestaurantsDirector滿分范文DearMsJereme,Thankyouforyourletterof6October.Aftersupplyingyourrestaurantsfor5years,Iwasextremelysorrytohearthatthebatchofbowlsandforkswhichyoureceivedon2Septemberwasnotofusualquality.(表示歉意)Aftercarefulinvestigation,wefoundthatthecauseoftheproblemwasafaultypackingmachine.Ithasnowbeenrepaired.Icanpromiseyouthatthistypeofproblemwillnothappenagain.(解釋原因)Accordingtothesalescontractbetweenus,wewill,ofcourse,replaceyourfaultydeliveryfreeofcharge.(處理意見)Iwouldliketoofferourapologiesonceagainandthankyoubeinganexcellentcustomer.(再次道歉)Yourssincerely,4.告知變化類noticeofchangesYouworkintheSalesDepartmentofaninternationalcompany.ManuelaGarcia,animportantclient,isvisitingyourcompanyforaday.Therearesomechangestotheitineraryyousentherlastweek.Writealetterof120-140wordstoMsGarcia,usingtheoriginalandyourhandwrittennotes,informingherofthechanges.

Proposeditineraryforone-dayvisitofManuelaGarciaWednesday20October11:00MsGarciaarrivesonflight1B432fromMadridJohnSallistomeetMsGarciaatairport11:30Arriveatcompany45(Originalarrivaltimetoooptimistic)JohnSallistogiveMsGarciaanintroductorytourofthecompany12:30LaunchatWhiteHartrestaurant

(Restaurantfull.It’snowtheSwanhotel)(JohnSallis,CarolSnape,SueSmith,Ms.Garcia)(Carolcan’tmakeit.Explainwhy?)14:00Meetinginboardroom(JohnSallis,CarolSnape,SueSmi