酒店英語(yǔ)之餐飲部

Topic1AReservationCallforaTableTaskpreparingTaskcompletingFurtherdevelopmentLearningobjectivesTaskpresentingAssignments

LearningobjectivesStudentsarerequiredto1.learnsomeimportantwordsandphrases:booking,guarantee,appreciate,beassured,haveacheck,lookforwardto;2.learnhowtodealwiththereservationcallforatableintherestaurant.

預(yù)定

無(wú)論在中國(guó)還是西方國(guó)家，通過(guò)預(yù)定作為已是司空見(jiàn)慣的事。稍具規(guī)模的餐廳一般都接受訂位。有的檔次較高的餐廳或生意特別興隆的餐廳那么一定要事先訂位。而在西方，比較高級(jí)的餐廳都必須事先以訂位。

英語(yǔ)效勞禮儀

1〕鈴響三聲之內(nèi)接起。使用標(biāo)準(zhǔn)效勞用語(yǔ)，“Goodmorning/afternoon/evening.Thisis***Restaurant.**speaking.MayIhelpyou?〞(早上好/午安/晚上好！**餐廳，我是**。請(qǐng)問(wèn)有什么可以為您效勞？)

2〕超過(guò)三聲應(yīng)向客人致歉，“Sorrytohavekeptyouwaiting.〞(對(duì)不起，讓您久等了。)

Taskpresenting

3〕盡量不要讓客人空等。需要查詢時(shí)，詢問(wèn)客人是等候還是在特定時(shí)間打回“Pleasehangonaminute.I’llcheckitforyou.〞(我?guī)湍橐幌?，?qǐng)稍等。)“Wouldyouliketowaitamomentorletmecallyoubacklater?〞(請(qǐng)問(wèn)您是稍等，還是待會(huì)兒我打回給您？)

4〕信息記錄完成后向客人復(fù)述一次，“MayIrepeatyourordersforyou?〞(我重復(fù)您的訂單好嗎？)然后請(qǐng)客人確認(rèn)，并再次詢問(wèn)客人還有什么補(bǔ)充的“Isthereanythingelse?

Taskpresenting

5)聽(tīng)不懂或者聽(tīng)不清時(shí)，應(yīng)請(qǐng)客人重復(fù)，“Ibegyourpardon?〞(請(qǐng)?jiān)僬f(shuō)一次。)“Sorry,canyourepeatit?〞(抱歉，請(qǐng)您再說(shuō)一次。)或者請(qǐng)經(jīng)理來(lái)聽(tīng)“Couldyouwaitamoment?Iwillaskourmanagertotalkwithyou.〞(您稍等好嗎？我請(qǐng)經(jīng)理來(lái)和您談。)千萬(wàn)不要瞎猜，以免誤會(huì)客人的意思。

6〕接打時(shí)要保持正確的姿勢(shì)，集中精力答復(fù)，不能一邊吃東西一邊講話；說(shuō)話的時(shí)候要慢而清晰，并始終保持微笑。

7〕通話結(jié)束，無(wú)論是否達(dá)成預(yù)定都應(yīng)禮貌地向客人致謝，“Thankyouforcalling.Welookforwardtohavingyouwithus.〞〔謝謝您致電本店，希望能夠再次為您效勞！〕

Taskpresenting1.預(yù)定

a.beclosed

2.靠窗的桌子

b.check

3.包廂

c.atablebythewindow

4.非吸煙區(qū)

d.guarantee

5.核查

e.beopen

6.保證

f.aprivateroom

7.營(yíng)業(yè)

g.non-smokingarea

8.打烊

h.reserve

TaskpreparingWordmatching1.Direction:Listentothedialogueandanswerthefollowingquestions.

1)

When

willtheguestarrive?

2)Howmanypeopleintheparty?

3)Whatkindoftabledoestheguestwant?

4)Whatisthenameandphonenumberoftheguest?

5)

Howlong

willtherestaurantkeepthetable?

TaskpresentingG=GuestC=ReservationClerkC:Goodafternoon.FlowerRestaurant.〔1〕?G:I’dliketoreserveatableforthedinneronValentine’sDay,please.C:Certainly,sir.〔2〕,please.G:Two,mywifeandI.C:〔3〕,sir?G:Around8:00p.m..C:Isee.Wouldyoulikeatableinthemainrestaurantorinaprivateroom,sir?G:Aprivateroom,please.

2.Direction:

Listentothedialogueagainandsupplythemissinginformation.

C:Certainly,sir.We’llhaveRoseHallreservedforyou,willthatbefine?(4),please?(5)yourroom(6)l9:00p.m.,sincethatwillbethepeakseason.G:O.K.,Isee.C:I’dliketo(7)G:Exactly,thankyou.C:We(8)

(9)you,Mr.Ramsay.(10).

TapescriptTapeScriptG=GuestC=ReservationClerkC:Goodafternoon.FlowerRestaurant.MayIhelpyou?G:I’dliketoreserveatableforthedinneronValentine’sDay,please.C:Certainly,sir.Forhowmanypeople,please.G:Two,mywifeandI.C:Atwhattimecanweexpectyou,sir?G:Around8:00p.m.C:Isee.Wouldyoulikeatableinthemainrestaurantorinaprivateroom,sir?G:Aprivateroom,please.C:Certainly,sir.We’llhaveRoseHallreservedforyou,willthatbefine?MayIhaveyournameandtelephonenumber,please?G:O.K.,Isee.G:Exactly,thankyou.C:Welookforwardtoservingyou,Mr.Ramsay.Thanksforcalling.Languagepoints1.對(duì)話中I’dliketoreserveatableforthedinneronValentine’sDay,please.Reservevt.1).儲(chǔ)藏,保存;保存[(+for)]Theseseatsarereservedforspecialguests.這些座位是為特別的來(lái)賓保存的。Wewillreservethemoney;wemayneeditlater.我們將把這筆錢存起來(lái),也許以后用得著。2).預(yù)約,預(yù)訂Theyhavereservedroomsatahotel.他們已預(yù)訂了旅館房間。Ihavereservedatableattherestaurant.我已在飯店預(yù)訂了一桌菜。

2.對(duì)話中Atwhattimecanweexpectyou,sir?Expectvt.1).預(yù)計(jì)...可能發(fā)生(或來(lái)到);預(yù)料;預(yù)期[+(that)][+to-v]HeexpectedtofinishtheworkbyMarch.他預(yù)期三月份完成這項(xiàng)工作。Weexpectedthatyouwouldsucceed.我們預(yù)計(jì)你會(huì)成功的。2).期待;等待;盼望I'llexpectyouforsupperatsixo'clock.我六點(diǎn)等你吃晚飯。3).認(rèn)為理應(yīng)得到;指望;要求[(+from)]Don'texpecttoomuchofhim.別對(duì)他期望過(guò)高。Theprofessorexpectedrespectfromhisstudents.教授認(rèn)為學(xué)生理應(yīng)尊敬他。4).想;認(rèn)為[W][Y][+(that)]Iexpectyouareright.我想你是對(duì)的。

3.在對(duì)話中I’dliketoconfirmyourreservationconfirmvt.1.證實(shí);確定[+(that)][+wh-]Hisletterconfirmedeverything.他的信證實(shí)了一切。2.堅(jiān)決;加強(qiáng)Thelatestdevelopmentsconfirmedmeinmybelief.最新的開(kāi)展使我堅(jiān)信我的信仰。

Acceptingareservation1)Howmanypeoplearethereinyourparty?/Forhowmanypeople,please.2)Atwhattimewouldyoulikeyourtable?3)MayIhaveyournameandphonenumber,please?4)Isthereanythingspecial?Direction:Recitethefollowingusefulexpressions.Givinginformationabouttherestauranthours

1)We’reopenaroundtheclock./We’reopen24hours.2)Weshallkeepyourtableforonehour.3)A10%discountwillbeofferedtothoseholdingaVIPcardissuedbyourrestaurant.RefusingareservationI’msorry,therearen’tanytablesleftfor(time),butwecangiveyouatableat(time).I’msorry,therestaurant’sfull.Sorry,wedonothavereservationserviceformorningtea.1.Translation:EnglishtoChinese.1)Justamoment,please.I’llchecktheavailabilityforyou.2)Wouldyouliketomakeareservationatanothertime?3)Wehopewe’llhaveanotheropportunitytoserveyou.4)Howmuchwouldyouliketospendforeachtable?5)Howwouldyoulikeustoarrangethetables?TaskcompletingroleplayDirection:Workoutthedialoguesbasedonthegivensituations.

Situation1:AcallfromMr.Huangforatablefordinnerthisevening,butthisisthepeakseasonandyourrestauranthasbeenfullybookedtodayandyouadvisehimtochangethebookingtime.roleplay

Situation2:AcallfromMr.Bakerfortwotablesfortwentypeopletocelebratehisbirthdaytomorrowevening,afterchecking,youtellhimyoucanaccepthisreservation,andyoualsotellhimthatadepositofUS$20isrequiredtosecurehisbooking.

Situation3:AcallfromtheEnglishDepartmentforfourtablesforfortyteachers.Thedinnerpartywillbefrom8:30intheeveningtill11:30.roleplayroleplayFurtherd