民航地勤英語第一冊課件unit1-4

UnitSevenFlightIrregularitiesLead-in:discussionInairlineservicetherearemanyfactorswhichwillaffectthedepartureandarrivaloftheflights.Somemayevencausethecancellationoftheflight.Canyoulistsomeofthefactorsthatmaycausethedelayandthecancellationoftheflights?

Dialogue–adelayedflight

Announcement:PassengersforParis,mayIhaveyourattention,please?FlightAF6793forPariswillbedelayedforanhour.PassengersforParis,pleasewaitintheterminalbuilding.Wewillannounceagainwhenwegetfurtherinformation.Thankyou.terminal:航班的mechanical：機(jī)械的owingto：由于standard:標(biāo)準(zhǔn)

VOCABULARYASSISTANTCompletethefollowingdialogueKeys

1,WhatcanIdoforyou?2,Theflightisdelayed3,Becauseofpoorvisibilityfortoday’smorning4,Abouttwohours5,It’sonthegroungfoorIftheflighthasbeendelayedorcancelledwhatwillyoudoforyourpassenger?Herearesomepicturesmayhelpyou,couldyouthinkofotherservices?entertainmentaccommadationfoodbeverageFillintheblankswithwordsgivenbelow.Changetheformwhennecessary.keys1,regret2,delayed3,inform4,supplying5,apologize6,responsible7,put8,endorse,changeDialogue–OfferingspecialservicetodelayedpassengersInformationBank—縮寫形式ETD:estimatedtimeofdeparture預(yù)計(jì)起飛時間ETA:estimatedtimeofarrival預(yù)計(jì)到達(dá)時間ATD:acturaltimeofdeparture實(shí)際起飛時間ATA:acturaltimeofarrival實(shí)際到達(dá)時間thunderstorm:雷暴extent：限度、范圍

estimate：估計(jì)voucher憑單chessset.象棋longdistancecall長途電話

VOCABULARYASSISTANTRearrangethedialogueintherightorderandpracticewithyourpartnerkeysb.g.l.q.o.j.m.a.d.r.i.h.e.p.c.n.k.PairWorkPleasemakeapologiestothefollowingpassengersandofferproperservicestothem:(1)ThelightforHonKongisdelayedduetoenginetrouble.Atthewaitingroom,onepassengeraskedforsomethingtoread;anotherpassengerasksforsomethingtoplay.(2)Becauseofthebadweather,theflightforPhiladelphiaisdelayed.Properbeverageswillbeoffered.(3)It’slunchtimebutanunexpectedthunderstormholdsupseveraloutgoingflightsintheafternoon.Thepassengershavetowaituntiltheweatherconditionsimprove.Languagepractice–makingapologiesI’mverysorry…I’msorrywetriedourbest,but…Weregrettosay…Iapologizefor…Pleaseexcusemefor…Weknowthisisveryfrustratingandinconvenientforyou,but…PairWork–makingapologiesModel:Passengerisupsetabouttheflightbeingdelayedforthreehours’maintenance.Weregrettotellyouthatyourflighthasbeendelayed.Duetoaircraftmaintenancethedelaywilllastabout3hours.

Languagepractice–providinginformationaboutthedelayedflights

Model:FlightFM951toMacau---delayoftwohours---duetoaircraftmaintenance---ETD:7p.m.---drinkavailableinthedepartureloungeI’msorry,Mr.Jim,thatyourflightFM951toMacauwillbedelayedfortwohoursduetoaircraftmaintenance.Theestimatedtimeofdepartureis7p.m.Drinkisofferedtoallthedelayedpassengers.Itisavailableinthedepartureloungeonacomplimentarybasis.PracticethefollowingannouncementAnnouncement:PassengersforMoscow,attentionplease.IamsorrytoinformyouthatyourflightE3386iscancelledatlast.AndIamsorrytokeepyouwaitformorethan2hours.YoucannotgettoMoscowtodayowingtotheheavysnowinBeijingandthickfoginMoscow.Sinceyou’llhavetostayinBeijingtonight,wewillaccommodateyouwithfoodandlodgingfreeofcharge.ThosewhoneedfreeaccommodationpleasegothecounterA1toregister.Wehavelimousinestotakeyoutothehotelin20minutes.

Howdoyouhandlethefollowingsituation?

Mr.Yao’sflightMU505toSeoulhasbeencancelledduetoflightmaintenance.ReroutethepassengerwithflightCA609whichleavesat1:00p.m.andarrivesat4:15p.m.HeavysnowhascausedflightCA612delayed.MissSmithwantstochangeherflighttoBA312whichleavesthedayaftertomorrow.Dialogue–flightcancellationAnnouncement:PassengersforBerlin,mayIhaveyourattention,please.I’mverysorrytoinformyouthatyourflightMU5210iscancelledbecauseofmechanicalproblems.YouareaskedtogotocounterF3tochangetothefollowingflightsofChinaEasternAirlines.Thankyouforyourcooperation.CompletethefollowingdialoguewiththegivewordsandpracticewithyourpartnerKeysconnectmaintenancereservationpreferurgentendorsechangesendschedulearrangementsReadthedialogueabovecarefullyandgiveproperresponsetothefollowingquestion1,CouldyoutellmewhytheflightCA403hasbeendelayed?_______________________________________________2,Whenwillitbereadyfordeparture?_____________________________3,Isthereanotherflightavailable?_________________________4,Couldyougetmeonthatfight?_________________________

Listentothepassageandfillintheblanks-OverbookingAnairline,rail,orshippingcompany

(2)missthetripordon'tshowup(3)Businesstravellers(4)anoversale(5)giveawaytheirseats(6)freeticketoranupgrading(7)notrefundableafterwards(8)Economyclass

Overtoyou

1,Whatisoverbooking?2,Whydotheairlinecompaniesoverbook?3,Wh