Capgemini-供應商整合：簡化您的效率和增長之旅（英）-2023

VENDORCONSOLIDATIONTHE

JOURNEY

TOWARDSEFFICIENCY

AND

GROWTHInanerade?nedbyrelentlesschangeandongoingcrises,manyorganizationsare?ndingthatmanagingcomplexvendorlandscapesisconsumingsigni?cantamountsoftimeande?ort.Thisvendorsprawlisnotonlyincreasingthedi?cultyofcoordination,butit’salsodrainingsubstantialresources,leadingtocostine?ciencies.TheITpartnerecosystem,originallya

sourceofinnovationandaddedvalue,hastransformedintoanoverheadburdenthatrequiresa

costlymanagementlayertofunctione?ectively.Butatthesametime,weareobserving

a

surgeintechnology-relatedspendingwithmorethan60%ofbusinessesplanningtorampuptheirinvestmentsindigitaltransformationin2023.[1]

Thecriticalquestionthatarisesis:canthesecompaniesdelivervaluefromtheseinvestmentswhilstalsomanagingmultiplevendorswithcompetingagendas?TheanswerliesincostoptimizationwithinITandotherbusinessareas.Vendor

consolidation

canbea

cruciallevertoachievethisbalance.Whenexecutede?ectivelywiththeassistanceofanexperiencedservices

provider,itcanleadtosigni?cantcostreductions,enhanceoperationale?ciency,andrevealuntappedopportunitiesthatwerepreviouslyinaccessible.[1]

Boston

Consulting

Group

(November

2022),Mind

the

TechGap.2VendorconsolidationUNLOCKING

EFFICIENCIESTHROUGH

CONSOLIDATIONRecentreportssuggestthat75%oforganizationsarepursuingvendorconsolidationin2022,upfrom29%in

2020,emphasizingthegrowingsigni?canceofthisstrategy.[2]

By2025,itispredictedthat70%oforganizationswillconsolidatethenumberofvendorssecuringthelifecycle

ofcloud-nativeapplicationstoa

maximumofthreevendors.[3]Moreover,engaginga

smallernumberofmoreversatilevendorsmakeseverything

runsmoothlyandincreasescompatibilityacrosstheentireITenvironment.

Thismakesitpossibletoscaleoperations—eitherupordown—withminimalissues,adaptingtothebusiness’schangingneeds.Andthat’snotall.Havingfewervendorsleadstoa

streamlinedprocurementandinvoicingprocess,therebyreducingtheadministrativeworkload.Thisalsoenablesmoree?cienttrackingandmonitoringofvendorperformance,adherencetocompliancestandards,andcontractmanagement.Theoverarchingideahereissimple:byreducingthenumberofserviceproviders,companiescancapitalizeonvolumediscountsandslashadministrativecostslinkedwithhandlingmultiplevendorrelationships.Moreover,a

singlepointofcontactforITservices

removescommunicationcomplexities,enhancingservice

levels,andfreeingcriticalresourcesforotherITinitiatives.Consolidationisa

smartmovethatboostsoperationale?ciency.Ithasthepotentialtopushthebusinessmodeltothenextlevel,makingita

stepworthconsideringinthejourneytowardsbetterbusinessperformance.Forexample,whenitcomestocybersecurity,itwasobserved

thatthenumberofincidentssigni?cantlydropswhenfewervendorsareinvolved.Thereason?ConsolidationensuresthatsecurityprotocolsmaintainaconsistentstandardacrosstheITinfrastructure,therebypromotingamorecohesive,integratedapproachtosecuritymanagement.[2]Gartner

Inc.,

Gartner

Survey

Shows

75%ofOrganizations

Are

Pursuing

Security

VendorConsolidation

in

2022(September

13th,

2022)[3]Cisco

(March

2023),Stop

the

Sprawl:

HowVendor

Consolidation

Can

Reduce

SecurityRisks

in

the

Cloud.3VendorconsolidationOVERCOMING

THE

CHALLENGESWhiletheperksofconsolidation,likecostsavingsandincreasede?ciency,areappealing,businessesmuststayawareofpossibleissuesthatmightariseduringtheprocess.ThetaskofbringingtogethermultipleITservicesvendorscanpresenta

numberofchallenges.Ifthesearenotdealtwithrightaway,thebene?tsoftheentireconsolidatione?ortcouldbewatereddown,andthebusinessmightfaceevenmoreriskthanbefore.Thisisparticularlytruewhenthereisnotenoughexpertisetomanagetheprocessproperly.So,whatarethemajorhurdlesthroughouttheprocess?people.Maybetheywouldnow?

Vendormanagement

alsoposesa

potentialbottleneck,addinganotherlayerofcomplexity.Ina

scenarioinvolvingmultiplehavetoraisea

ticketasopposedtopickingupthephonetoa

familiarvoice.Employees,whoareoftenusedtotheirroutines,may?ndithardtoadapttochangesintheirwell-establishedprocessesandmightbehesitanttoengagewithanewvendor.providers,businessesoftenassignspeci?cteamstomanageeachvendor’s

services.

Whenvendorsareconsolidated,therecouldbeadownsizingofthesemanagementresources.Thiscanleadtodi?cultieswhenoverseeingtheservices

ofthenewlycombinedvendor.?

Contractuallimitations

poseanotherroadblockthatanorganizationmayencounteronitspathtoconsolidation.ExistingagreementswiththecurrentITservice

vendorsmayimposerestrictionsontheabilitytostreamlineservices

ortransitiontoa

newprovider.Theseconstraintscouldincludeearlyterminationpenaltiesorclausesthatprohibitmergingservices

withanothervendor.

Servicelevelagreements(SLAs)

areanotherchallengeaseachvendormayhavetheirownonesinplace.?

Withoutdoubt,

employeeresistancestandsasthemostsigni?canthurdleinthisscenario.Picturea

companywheretheemployeeshavebecomeaccustomedtoresolvingissuesthrougha

particularvendorchannel.As

youaimtoreducecosts,thisshiftmightnotresonatewiththem-

tothem,it’sa

newprocesswithnew4Vendorconsolidation?

Maintainingservice

qualityisanotherkeyconsideration.Whilevendorconsolidationcanleadto?nancialsavings,businessesmustavoidcompromisingservice

qualityinthepursuitoflowercosts.Tonavigatethischallenge,it’scrucialforthemtocloselyexaminethecostslinkedwitheachITservice.

Inpartnershipwiththeconsolidatedvendororvendors,theyshouldthenbuilda

cost-e?ectivesolutionthatclearlymeetstheirneedsbasedonagreedmeasures.?

Unpickingcomplexity

isyetanotherchallengethata

companyattemptingtoreduceitsnumberofvendorsmightneedtodealwith.Thiscomplexityrangesfrommanagingemployeeresistancetocertainchanges,toweighingtheprosandconsofbreakinga

contracttoattainspeci?cbene?ts.Thiscanbeespeciallydi?cult,

asmanycompaniesarenotevenawareofthecomplexitiesinplay.?

Lastly,theimportanceofcommunicationandcollaborationcannotbeoverstated.Consolidatingvendorsoftenresultsinshiftsinprocessesandprocedures,whichcancreatea

climateofconfusionanduncertaintyamongemployees.To

addressthisissue,it’scrucialforbusinessestomaintainclearandtransparentcommunicationwiththeiremployeesandstakeholdersregardingtheconsolidationprocess.Additionally,providingcomprehensivetrainingcanhelpwithensuringthateveryone

iswell-versedin

the

new

processes

and

procedures.5VendorconsolidationTURNING

LESS

INTO

MORETheroadmapfora

successfulvendorconsolidationshouldconsistofthesethreekeyphases:2.

DESIGNThefollowingphaseentailstheWhileitmaysoundlikethisistheend,vendorconsolidationshouldcontinueevenafterthetransitionhasbeencompleted.Itisbene?cialtokeepstreamliningandautomatingprocessesandlookingforpotentialconsolidationopportunitiesthatcanbringthecompanyevenclosertoitsidealendstate.creationofa

solutionarchitectureandthedraftingofa

well-de?nedStatementofWork.It’salso1.

PLANNINGWhenembarkingona

vendorconsolidationjourney,theinitialstepshouldalwaysinvolvetakinga

stepbacktoreviewthecurrentsituation.Thisinvolvesconductinganassessmentduringwhichdatasourcesareidenti?edandanapproachisagreedupon.Itisatthisstagethattheframeworkiscustomized,dataisgathered,quantitativesegmentationimportanttoestablishanSLAandKPIframework,aswellasadetailedtransitionplan.Completingcommercialandlegaldocumentsisalsoessentialduringthisstage,astheywillbecruciallateron.To

ensuresmoothsailingthroughallthesestages,particularlywhentheorganizationlacksexperienceinvendorconsolidation,it’scrucialtohavea

competentpartnerguidingthecompanythroughtheentireprocessandallofitsphases.3.

EXECUTIONWhenitistimeforthetransition,itisgoodtoinstitutionalizebestpracticesandimplementtoolsthatwillassistinmanagingthetransition.A

well-craftedmigrationplanisusefulhereandshouldincludenewmetrics,cut-overdates,exitcriteria,andotherimportantelementsofthetimeline.Themigrationtofewervendorsshouldbeconductedinstagestoavoidoverwhelming

operations.andsuitabilityassessmentsareperformed,andclusteringandconsolidationrecommendationsaredetermined.Thisphaseentailsthecreationofa

solutionarchitectureandthedraftingofa

well-de?nedstatementofwork.6VendorconsolidationFROM

EXPERIENCE

TO

EFFICIENCYLeveragingyearsofexperience,Capgemini’sADMnextVendorIna

seven-monthprojectConsolidationapproachstreamlinesITservices

setupforclients.Thisapproachsimpli?esvendorcontractmanagement,

overseestheCapgeminihasconsolidateda

globalchemicalgiant’sITlandscapeof50applicationsacross17providers.Utilizingprovenmethods,weclosedSLAgapsandextendedoursupportbeyondtheoriginalscope.Thisapproachresultedinover2,400enhancements,about30,000resolvedtickets,andsigni?cantcostsavingswithin18months,allwhileachievingconsistentlyhighuserratingsandzeroSLA

breaches.Thisprocessalsoallowedustoautomatetickethandling,leadingtoadditionalsavings.procurementprocesses,andminimizestechnology-relatedcosts.Weuseadvancedtoolsintheinitialassessmentphasetocrafta

tailoredconsolidationplan,analyzingcontractors,services,applications,andinfrastructures.Withvastbusinesstransitionexperienceanda

comprehensivesuiteoftools,wecansmoothlytransitionclientstoanidealvendorlandscape,achievingcostreductions

between

20-50%,

dependingontheclient’smaturity.Read

more7VendorconsolidationTHE

RIGHT

PARTNERAttainingsuchbene?tscantakea

lotofpreparation,butasanexperiencedpartnerwhohastherighttoolsetanda

uniqueexpertiseinvendorconsolidation,wecanhelpyouminimizecosts,drivee?ciency,andachievethefutureyouwant.

Contactustodaytoseehowwecanhelpyoureapthebene?tsofconsolidatingyourvendors.8VendorconsolidationAboutCapgeminiCapgemini

is

a

global

leader

in

partnering