測測你對商務(wù)禮儀知多少

測測你對商務(wù)禮儀知多少測測你對商務(wù)禮儀知多少Businessandsocialetiquettecanbetricky,andmakingtherightmovescanmakeabigdifference.Takethisquickquizandseehowyoufareinthefollowingbusinesssituations.商務(wù)與社交禮節(jié)技巧性很強(qiáng)。舉止得當(dāng)會帶來很大的區(qū)別。做一做下面的快速測驗(yàn)，看看遇到以下的商務(wù)情況你會怎么做。題目：測測你對商務(wù)禮儀知多少你對商務(wù)禮儀了解多少在國內(nèi)做生意，本國的禮數(shù)大家一般都不會錯；可是和老外做生意，我們就得多了解了解西方的商務(wù)禮儀了。Socialandbusinessetiquettecanbetricky,andmakingtherightmovescanmakeabigdifference.Takethisquizandseehowyoufareinthefollowingbusinesssituations.Theanswersareatthebottomofthepage.1.Yourboss,Ms.Alpha,enterstheroomwhenyou'remeetingwithanimportantclient,Mr.Beta.Youriseandsay"Ms.Alpha,I'dlikeyoutomeetMr.Beta,ourclientfromSanDiego."Isthisintroductioncorrect當(dāng)你正在接見一個重要的客戶貝塔先生時，你的上司阿爾法女士走了進(jìn)來。你站起來說“阿爾法女士，這是我們的客戶，來自圣地亞哥的貝塔先生?！边@么介紹對嗎2.Atasocialfunction,youmeettheCEOofanimportantcorporation.Afterabriefchat,yougivehimyourbusinesscard.Isthiscorrect在一次社交集會，你遇到了一家重要公司的總裁。在簡短的交談后，你給他一張你的名片，這種做法妥當(dāng)嗎3.Youanswerthephoneforapeerwho'savailable,andask"Who'scalling,please"Areyoucorrect你幫朋友接聽電話，并問是打電話的是哪位，而當(dāng)時他也在場，你的做法恰當(dāng)嗎4.You'reenteringacabwithanimportantclient.Youpositionyourselfsotheclientisseatedcurbside.Isthiscorrect你和一個重要的客戶坐進(jìn)一輛出租車?yán)?。你讓客戶坐在靠路邊的那一?cè)。這么做正確嗎5.You'rehostingadinneratarestaurant.You'vepre-orderedforeveryoneandindicatedwheretheyshouldsit.Areyoucorrect你在酒店請客吃晚飯，你為預(yù)先訂好了菜單并指示客人該坐的位置，你的做法恰當(dāng)嗎6.Atoasthasbeenproposedinyourhonor.Yousay"thankyou"andtakeasipofyourdrink.Areyoucorrect人們提議向你敬酒。你說“謝謝”然后喝一小口你的酒水。你做對了嗎7.You'reinarestaurantandathinsoupisservedinacupwithnohandles.Toeatityoushould:在餐廳里，你的面前端上來一盅清湯，容器無柄。你將會怎么喝A.pickitupanddrinkitB.usethespoonprovidedC.eathalfofitwithaspoonanddrinktheremainder8.You'reatadinnerandchampagneisservedwiththedessert.Yousimplycan'tdrinkchampagneyetknowthehostwillbeofferingatoast.Doyou:你參加晚宴，這時香檳和甜品被端上來了，你其實(shí)不能喝酒，然而你知道主人會向你敬酒。你該怎么辦A.tellthewaiter"nochampagne"B.turnoveryourglassC.askthewaitertopourwaterintoyourchampagneglassdD.saynothingandallowthechampagnetobepoured9.You'reatatableinarestaurantforabusinessdinner.Midwaythroughthemeal,you'recalledtothetelephone.Whatdoyoudowithyournapkin你正在飯館吃工作餐。吃飯的時候，有人叫你去聽電話。你怎么處理你的餐巾A.TakeitwithyouB.FoldandplaceittotheleftofyourplateC.LooselyfolditandplaceitontherightsideD.Leaveitonyourchair10.You'rehostingadinnerpartyatarestaurant.Includedaretwoothercouples,andyourmostvaluableclientandhiswife.Youinstructthewaiterto:你請客在飯店吃晚飯?？腿酥杏袃蓪Ψ蚱蓿€有你最珍貴的客人及其妻子。你會讓侍應(yīng)生先為。。。服務(wù)A.serveyourspousefirstB.serveyourclient'sspousefirstC.serveyouandyourspouselast11.You'reinvitedtoareceptionandtheinvitationstates"7:00to9:00PM."Youshouldarrive:宴會邀請函上注明時間“晚A.at7:00PMB.anytimebetween7:00PMand9:00PMC.between7:00PMand7:30PMD.goearlyandleaveearly12.You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand跟他人見面打招呼或者道別的時候。握手的合適時機(jī)是什么時候A.Whenyou'reintroducedB.AttheirhomeC.AttheirofficeD.OnthestreetE.Whenyousaygood-bye13.You'retalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:你跟有四個人的一群人交談，你應(yīng)該跟哪些人保持目光交流A.justthepersontowhomyou'respeakingatthemomentB.eachofthefour,movingyoureyecontactfromonetoanotherC.nooneparticularperson(notlookingdirectlyintoanyone'seyes14.Thewaiter'scomingtowardyoutoservewine.Youdon'twantany.Youturnyourglassupsidedown.Areyoucorrect侍應(yīng)生走到你跟前要為你倒酒，你不想喝，所以講杯子倒過來放，這種做法對嗎15.Whenyougreetavisitorinyouroffice,doyou:當(dāng)你在辦公室接待來賓時，告訴她隨意坐，還是指定位置。。。。A.saynothingandlethersitwhereshewishesB.tellherwheretositC.say"Justsitanywhere"16.You'reinvitedtodinnerinaprivatehome.Whendoyoutakeyournapkinfromthetableandplaceitonyourlap受邀到朋友的家里做客時，該何時將餐巾從桌上取來放置大腿上A.OpenitimmediatelyB.WaitforthehosttotakehisnapkinbeforetakingyoursC.WaitfortheoldestpersonatthetabletotakehisD.Waitfortheacknowledgedheadofthetabletotakehersbeforetakingyours17.You'rescheduledtomeetabusinessassociateforworkinglunchandyouarriveafewminutesearlytofindasuitabletable.30minuteslateryourassociatestillhasn'tarrived.Doyou:你跟一商業(yè)伙伴約好共進(jìn)工作午餐，你提前幾分鐘到達(dá)了餐廳并找了一個合適的座位，半個小時后，你的商業(yè)伙伴還沒到，你應(yīng)該怎么做A.orderyourlunchandeatB.continuewaitingandfuming生氣thatyourassociateisn'thereC.telltheheadwaiteryou'renotstayingandgivehimourcardwithinstructionstopresentittoyourassociatetoproveyouwerethereD.after15minutescallyourassociate18.You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Doyou:你忘了和一個生意上的伙伴去吃午餐了。你覺得很糟糕，而且知道他生氣了。你該怎么做A.writealetterofapologyB.sendflowersC.keepquietandhopeheforgetsaboutitD.callandsetupanotherappointmentYouwillfindtheanswerstotheetiquettetesthere.Goodluck.答案AnswerstoBusinessEtiquetteQuiz：Let'sseehowyoudid...1.No.Introducethemoreimportantpersonfirst.Youshouldaddressyourclientandsay"Mr.Beta,I'dlikeyoutomeetourVicePresidentofDevelopment,Ms.Alpha."(Alternativeanswer—introducetheclientasthemoreimportantperson!)不對，總要先介紹更重要的那個人。你應(yīng)該稱呼你的客戶說：“貝塔先生，這是我們部門的副部長，阿爾法女士。”記住要使用人們的正式商務(wù)頭銜－這么做有助于讓他們覺得他們舉足輕重。2.No.通常是職位高的或年長的先主動出示名片；而且也一般不主動向他人索取名片。交換名片一般應(yīng)在私下進(jìn)行；3.No.4.Yes.Whenyourclientstepsoutofthecar,(s)hewillbeonthecurbside靠路邊的座位thereforewon'thavetodealwithgettingoutintrafficorslidingacrosstheseat.正確。當(dāng)你的客戶下車時，他／她就會站在路邊，因此就不必?fù)?dān)心往來車輛或者挪位5.Yes.預(yù)先點(diǎn)菜和指示客人的座位可以較好地防止來賓局促。6.No.Ifyoudo,thenyou'retoastingyourself.變成自己給自己敬酒.不對。如果你這么做，就是自己給自己敬酒。在座位上坐著，等每個人都給你敬完酒再站起來，對給你敬酒的人說一聲簡短的“謝謝”，然后開始致敬酒詞。7.B.It'snotacupofcoffee,forheaven'ssake.Anddon'tslurp,either.別忘了是湯而不是咖啡，應(yīng)該使用所提供的湯匙來喝，聲音。高湯thinsoup;lightsoup;clearsoup;consomme清湯thinsoup;lightsoup;clearsoup;consomme濃湯thicksoup;pottage/potage老湯soupstock肉湯broth8.D.It'smorepolitenottocallattentiontothefactthatyoucan'tdrinkchampagne.禮節(jié)性地喝一點(diǎn)比鄭重提出自己不喝香檳更禮貌9.D.Leaveitonyourchair.Definitelydon'tputitonthetable--whatifyouhavecrumbsonit把它放在你的椅子上。千萬別放在桌子上——萬一上面有食物殘渣呢10.BandC.Sortofatrickquestion,butthisisimportant.要么讓侍應(yīng)生最后招呼自己與自己的配偶，要么讓他先為貴客夫婦服11.A,B,orC.It'sterriblyimpolitetoarriveearly.比邀請函上面的時間早到達(dá)是非常不禮貌的。12.A,B,C,D,andE.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.當(dāng)你在他們的家里、辦公室或者街