企業(yè)行動(dòng)入口網(wǎng)站與客戶關(guān)系管理方案

mySAPMobileWorkplace&CRM

SAP企業(yè)行動(dòng)入口網(wǎng)站與客戶關(guān)系管理方案

SAPTaiwanAgenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceSAPTodaySAPAG2000年的收入:62.6億歐元

世界第三大獨(dú)立軟件供應(yīng)商企業(yè)應(yīng)用軟件市場的領(lǐng)導(dǎo)者在120多個(gè)國家有13,500多家用戶安裝了36,000約1,000,000個(gè)用戶不論公司大小都以用戶爲(wèi)中心增加客戶滿意度并增強(qiáng)客戶的信心對SAP全球業(yè)務(wù)的大量投資24,100多名員工(2000年12月)SAPBEATsWALLSTREETEXPECTATION!ThenWINNERofNEW,NEWECONOMY!GartnerRanksSAPEIPasNo.1SAPToLeadtheEnterprisePortalMarketCREATEACQUIREPARTNERTopTierREACHOUTTO

ALLPEOPLESHAREDVISION,TECHNOLOGYPEOPLE-CENTRICSOLUTIONSSAPCreatesNewCompanySAPPortalsFocusingonEnterprisePortalsandBusinessIntelligence>1000customers>6millionusers>700employeesFirsttomarketwithcompletesolutionVision

MissionBetheleadingglobalcompanydeliveringindividualpeople-centricsolutionsreachingallpeopleCreatesuperiorvalueandacompetitiveadvantagefororganizationsandtheiremployees,partners,andcustomersEmpoweredpeoplecollaborateeffectivelyanywhere,onanytask,atanytime,astheywant.

FullyownedsubsidiaryofSAPAGHeadquarters:PaloAltoCEO:ShaiAgassiSAPAcquiresTopTierTopTierThought-leadingenterpriseportalcompanyHeadquarteredintheUSPatentedDrag&RelateandunificationplatformSAPandTopTieraperfectfit

ComplementaryofferingLong-standingpartnershipwithSAPKeytechnologiesalreadyintegralpartofSAPofferingSAPPortals

ComprehensiveenterpriseportalplatformIntegratingallmajorapplicationsOpenpartneringstrategyTopTierexhibitsthe

mostvision…Gartner“SAPPartnerswithYahoo!Yahoo!185millionpeopleeachmonthworldwide900millionhitsperday65%businessusersStrongestInternetbrandSAPandYahoo!ShareVisionandMissionFocusonpeople-centricsolutionsPeoplecollaboratemoreeasy&effectivelyReachouttoallbusinessusersSAPandYahoo!OfferOneJointSolutionEnterpriseportalsolutionbyYahoo!andSAPPlatformandcontentSAPPortalsdrivesjointdeliveryAvailableQ2/2001“Agenda議程

SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceDifferencemySAPWorkplace&PublicExchanges?MarketplaceEnterprisePortalMarketplaceEnterprisePortalMarketplaceEnterprisePortalVendorsCustomers

mySAPWorkplace–E-BusinessPlatformforBilateralCollaboration

SuppliersStakeholdersPartnersCustomersm:nrelationshipIntermediary1:nrelationshipCompanyownedCompanyWheredoEnterprisePortalsGo?IncreasingBusinessValueSimpleWebPresenceCompanyInformationPlatformWebApplication&InformationIntegrationPlatformCollaborativee-BusinessPlatformmySAPWorkplaceEnterprisePortalswillReplacetheDesktopofTodayValueCreationthroughCollaborationCollaborationwith

extendedcommunityIncreaseProductivityEmpowertheemployeesEfficientlymanagethesupplychainFasterdecisionsReducetime-to-marketServecustomersbetterByunderstandingandacting

ontherightissuesWebcontentmanagementBusinessintelligenceUsingacollaborationhubEnterprisePortalEnterprisePartnerEmployeeCustomersSupplierRevenueGenerationCostReductionEnterprisePortal:DoublingtheProductivity218%100%EmployeeSalesRepresentativeGeneralManagerAverageTimeDifferencesin%DuringtheLastRunTimespentwithoutenterpriseportalTimesavingduetoenterpriseportalTimespentusingenterpriseportal175%100%238%100%118%75%138%Reference:UniversityofMannheim,Prof.Dr.FranzSteffens*Pleasenotethatthecostsarebasedon22312usersworldwideoverathreeyearperiod.ofSAPPortalsenterpriseportalsolutionatSAPpermonthanduserNetsavingsCosts*Savings38€355€317€EnterprisePortalPaysOffWithinit’sFirstMonthExpectedsavingsatSAPexceed95million€peryearAgenda議程

SAPToday,今日的SAP速寫

ValueProposition

SAPMobileBusinessPortal&CustomersRelationshipManagementCustomerReferencemySAP.com電子商務(wù)平臺mySAP技術(shù)mySAP服務(wù)SAPMarkets*mySAP工作臺StakeholdersCustomers*

SAPMarkets&CommerceOnejointlydeliverMarketSet?,

SuppliersEmployeesCompanyPartners產(chǎn)業(yè)解決方案mySAP

財(cái)務(wù)mySAP人力資源mySAP電子采購mySAP

商業(yè)智能mySAP

供應(yīng)鏈管理mySAP生產(chǎn)周期管理mySAP

客戶關(guān)系管理TheSequeltotheInternetRevolutionMobilebusinessisthesequeltotheInternetrevolution.

Everyonewillbeconnected.0.11101001,0001970196019801990200020102020EarlyadoptersE-mailTCP/IPWWWHTMLE-commerceXMLWAPEveryoneMilitaryUniversitiesSpecialistsInternetusersinmillionsUsersCompanyboundariesmySAP.comWorkplaceWeb-Browser-Access

Workplaceindustryspecificrolerelatedpersonalized“Drag&Relate”INTERNET-BUSINESSFRAMEWORK

Market-placeSingleSign-on3.1HR/34.6FILOHRCRMKMB2BSEMAPOBWCFMmySAP.com-KomponentenopenInternetstandardsR/2Not-mySAP.comPartnerSAPinternalexternalmySAP.com-Internet-ServicesOtherInternet-ServicesCock-pitsNon-SAPNamedUsers

SAPNamedUsers

insidemySAP.comPotentiallynon-SAP

NamedUsersOtherSystemsLegacy-

SystemThePervasiveComputingWaveshandheldsmart2001 2002 2003 2004invisibleFromthehandheldsofthepresenttotheinvisiblesofthefuture–SAPisalwayspreparedRedefiningEnterprisePortalSolutionsEnterprisePortalPlatform

BusinessIntelligencePlatformOpenarchitecture OpendatawarehousingplatformJavaand.Netsupport XML-basedmetadataexchangePortalbuilder OLAPiViewtechnology Multi-dimensionalinformationmodelsContentmanagement Webandad-hocReportingRetrievalandclassification AnalyticalApplicationsplatformUnificationRolemanagement PlatformContentYahoo!contentGenericiViewsBusinessApplica-tionsRoles,Worksets,Cockpits,IndustrySolutionsSetsUnifiersReportsKPIsBusinesscontentDatamodelsSupplierEmployeePartnerCustomerPeoplemySAPWorkplaceEnterprisePortalKeyCapabilitiesofaCompleteCRMSolutionWhoSalesServiceMarketingExecutivesWhatServiceTransactFulfillEngageCustomerInteractionCycleWhichwayInternetMobileTelephonyHowOperationalCollaborativeAnalyticalWorkplaceMarketingSalesServicemySAP

客戶關(guān)系管理解決方案內(nèi)建主要功能領(lǐng)域MobileSalesMobileServiceTelesalesTeleserviceInternetcustomerself-serviceInternetsalesInternetmarketingCampaignInternetTelephonyMobileTelemarketingMobileWorkplace–RolesandApplicationsHandheldServiceMobileProcurementHandheldSalesTravelExpensesTravelReservationsLeaveRequestsCustomerAlertsSalesReportsKarenJohnSusanService

TechnicianSalesManagerProcurement

ManagerMiniApps/MobileApplicationsUserRolesScenarioTop10SalesPipeline

Top10PipelineProjects

(StatusA,B,C,D)ByperiodorannualtotalSubsidiarycolumncanbeaddedTop10MessagesbyInstallation

Top10CustomerMessagesby

InstallationincurrentweekIncludesSystemswithStatus

D,T,PSwitchbetweenOnlyStatusP

andAllStatusAgenda議程

SAPToday,今日的SAP速寫

ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagement

CustomerReferenceOfficialSAPfiguresmySAPWorkplaceinstallations: 2317Atcustomers 1349Atpartners 968mySAPWorkplacelicensedusers: 5701528StandalonemySAPWorkplace 871120*AspartofmySAP.com 4830405*Withoutexternalcommunities/SAPMarkets NumberofWorkplaceinstallations8881114235896018441946208321602284715790870917100124061099050010001500200025003000JanuaryFebruaryMarchAprilMayJuneInstallationsInstallationswithsystems,i.e.licencekeycall-offsSoldWorkplaceuserscomponentpricelistSoldmySAP.comusersbyregionTopTendeals–SoldusersNewinJunemySAPWorkplace“AligningVisions-AligningInternetStrategies”Hewlett-PackardCo.,USAHP,providingcomputingandimagingsolutionsandservicesforbusinessandhome,isfocusedoncapitalizingontheopportunitiesoftheInternetandtheproliferationofelectronicservices.Thecompany’smorethan36,000productsareusedbypeopleforpersonaluseandinindustry,business,engineering,science,medicineandeducation.Inaddition,thecompanymakesnetworkingproducts,medicalelectronicequipment,instrumentsandsystemsforchemicalanalysis,handheldcalculatorsandsemiconductorproducts.HPhas83,200employeesworldwideandhadtotalrevenuefromcontinuingoperationsof$42.4billioninits1999fiscalyear.SUCCESSSLIDE/“mySAP.comalignswithHP’svisionforthenextchapteroftheInternet,andournewmySAP.comdevelopmentinitiativesallowustocontinuetoofferourmutualcustomersthebestsolutionsfortheirbusinessneeds—particularlyintheareaofhighlyscalable,highlyavailableInternetsolutions.mySAP.comissettohelpusbecomemoreefficientandeffectiveinouroperations,ultimatelybenefitingnotonlyHP,butalsoourcustomersandpartners.”NickEarle

VicePresidentandChiefMarketingOfficermySAPWorkplace/ESS“mySAPWorkplace/ESS–MakingColgateaBetterPlacetoWork”Colgate-Palmolive,USWithmorethan39,000employeesandworldwiderevenuesof$9+billion,Colgate-PalmoliveisaworldleaderinOralCare,PersonalCare,HouseholdSurfaceCare,FabricCareandPetNutrition.TheheadquarterofColgate-PalmoliveisinNewYork.Colgate-Palmolivesellsitsproductsinover200countriesandterritoriesaroundtheworldundersuchinternationallyrecognizedbrandnamesasColgate,Palmolive,Mennen,Softsoap,Protex,Kolynos,Ajax,Axion,Soupline,SuavitelandFab,aswellasHill’sScienceDietandHill’sPrescriptionDietpetfoods.BesidesusingmySAPWorkplaceenterpriseportalinconjunctionwithEmployeeSelf-Service,Colgate-PalmoliverunsmySAPHRandseveralothere-businesssolutionsfromSAP.SUCCESSSLIDE/“WhilecostsavingsisnotaninsignificantaspectofourdecisiontousemySAPWorkplaceinconjunctionwith(SAP)EmployeeSelf-Service,theprimarygoalsweretomakeusafaster,smarterorganizationandfosterthe”Colgate–BecomingtheBestPlacetoWork”spirit.Onewaytoaccomplishthisistoprovideemployeeswitheasyaccesstocurrent,accurateinformation.Also,self-serviceisawayforemployeestoprovideaccurateinformationtothecompanyaboutthemselves.”DaveStevensAssociateDirector,GlobalInformationTechnology

Workplace,CRM,SCM,BI“GoodFood-GoodLife”Nestlé,SwitzerlandWithatotalworkforceof231,000peopleinmorethan500factoriesworldwide,andaconsolidatedturnoverofCHF75billion.NestléisSwitzerland'slargestindustrialcompanyandtheworld'sleadingfoodcompany.Nestléproductsareavailablearoundtheworld.Themainproductareasare:BabyFoods&Cereals,Milk&Dairy,BreakfastCereals,Desserts,Snacks&IceCream,Chocolate&Confectionery,What‘sCooking,Hot&ColdBeverages,MineralWatersandPetCare.SUCCESSSLIDE"WithmySAP.com,wewillrapidlybuildastrong,tightlyintegratedgroupITinfrastructurethatwillallowfocusedcustomizationtouserneedswithoutsurrenderingthebenefitsofgroupwidestandardization.?MarioA.CortiChiefFinancialOfficermySAPWorkplace

“mySAPWorkplaceisaSignificantIncreaseinUsability”SamsungElectronics,KoreaFoundedin1938,SamsungisoneofKorea′sleadingcompaniesfocusingonsectorsasdiverseaselectronicsandbanking.InadditionSamsungplaysalsoamajorroleinavarietyofservicerelatedindustries.CommittedtotheuseofInternetandthechancesresultingfrome-businessSamsungstrivestobecomeoneoftheworld′smostwidelyrecognizedbrandsinalloftheindustriesserved.Samsungisaworldwideoperatingcompanywithmorethan161.000employees.Samsunghashadtotalrevenuesexceeding93,5billionUSdollarsinits1999fiscalyear.SUCCESSSLIDE“BeforethemySAPWorkplace,usershadtologonseveraltimesenteringtheirIDsandpasswords.NowwiththemySAPWorkplace,usersfeellikeusingasingles