中國(guó)移動(dòng)公司體驗(yàn)報(bào)告書(shū)

第十四講：“峰.終”體驗(yàn)研究成果研究過(guò)程現(xiàn)狀思考1理論指導(dǎo)23服務(wù)藍(lán)圖4成果應(yīng)用5附件6問(wèn)題思考適應(yīng)新定位，服務(wù)更有效2007年是渠道年，全省實(shí)施渠道新跨越工程溝通100服營(yíng)廳功能定位轉(zhuǎn)變：體驗(yàn)、銷(xiāo)售、服務(wù)一體，重在銷(xiāo)售與體驗(yàn)；側(cè)重三效提升，強(qiáng)調(diào)高效果如何在服務(wù)環(huán)節(jié)中抓住客戶(hù)的核心需求，實(shí)現(xiàn)向服營(yíng)廳要效益的營(yíng)銷(xiāo)目標(biāo)和為客戶(hù)創(chuàng)造愉快購(gòu)物之旅兩大目標(biāo)?？蛻?hù)在服營(yíng)廳的體驗(yàn)由諸多環(huán)節(jié)所構(gòu)成，應(yīng)從客戶(hù)”峰””終”體驗(yàn)及各關(guān)鍵時(shí)刻著手突破！研碌究盆缺魯失服酬務(wù)環(huán)拜境服仇務(wù)渠秋道服昆務(wù)人刊員產(chǎn)混品性隸能價(jià)沸格資起費(fèi)促念銷(xiāo)政麥策服璃務(wù)過(guò)幣程按且標(biāo)盞準(zhǔn)羊執(zhí)準(zhǔn)行服模務(wù)盛營(yíng)貫銷(xiāo)棋7鐘P壟s沃模醉型以材前墾中筒國(guó)售移每動(dòng)篇關(guān)肌注鉛、壁研湯究喊不密多庸。服益務(wù)振前顏臺(tái)每；服資務(wù)宿接踐觸鐵；服友務(wù)領(lǐng)遭盯遇杠；服妹務(wù)草體街驗(yàn)升。與唯傳確統(tǒng)旨的凝4趕P侮?duì)I值銷(xiāo)性理括論盆相梨比扛，且服睛務(wù)格營(yíng)捏銷(xiāo)矩的栽要比素條除城傳穗統(tǒng)光營(yíng)舟銷(xiāo)胸的州產(chǎn)雖品束、御渠錫道鐘、專(zhuān)價(jià)它格疲和摟促筐銷(xiāo)塘要旨素筍外免，袋增門(mén)加避了嫩服禮務(wù)釀環(huán)族境刑、奧服鞭務(wù)燙人弱員宇、摸服解務(wù)銜過(guò)益程山對(duì)齒客腫戶(hù)鄉(xiāng)豐滿念意礎(chǔ)度給的開(kāi)影菜響弓。以籌往用對(duì)泡服橡務(wù)應(yīng)過(guò)茅程敏環(huán)濱節(jié)問(wèn)的牢關(guān)殊注知研宵究禾比符較怠欠吐缺鉗，薄形拴成怪研窗究魔空榜白叮。服反務(wù)樂(lè)效怎果4服胡務(wù)總觀撈念1服奮務(wù)呢體懂系3服怒務(wù)魄管脹理2勉花強(qiáng)森把家客麗戶(hù)粥搞殿定被跑動(dòng)萌適妨應(yīng)久客狠戶(hù)脆的佳需羨要教抱條杰，信給博人爆負(fù)或擔(dān)寬甜泛傳、牢使泄用蔽面喬廣咸的喬服輝務(wù)遮規(guī)曬范斬，敬是姑一設(shè)種因準(zhǔn)禽則壓關(guān)力化傳笑遞定識(shí)指閑標(biāo)辱、利傳簽達(dá)如命概令弓、我被仗動(dòng)犯執(zhí)禁行內(nèi)奧向侵型以俘管絡(luò)理慘為躺導(dǎo)香向拍的失服交務(wù)番行錘為冤規(guī)謙范風(fēng)及饅管哨理勺制咱度愉情悅叨的索客蛛戶(hù)細(xì)體孝驗(yàn)服通務(wù)裁與湊銷(xiāo)辦售毫、董體苦驗(yàn)清相粘結(jié)騙合盈滿熱足氣客貸戶(hù)污峰況終貍時(shí)?？瘫皾L其磚他枯關(guān)續(xù)鍵識(shí)時(shí)容刻刃的執(zhí)核謝心嫂需闖求路違標(biāo)孟，金給扒人奪智賠慧導(dǎo)廳向痰性肆強(qiáng)愚，斷將痕不錯(cuò)同壞核片心水服有務(wù)改規(guī)煩范攪體似現(xiàn)在在胸不名同揪關(guān)先鍵般時(shí)掏刻剛，花特輩別蓮是擱峰偵終柄時(shí)筍刻激纖情可傳隸遞通唇過(guò)金研釘究閱并她滿灘足夸客御戶(hù)嫂核棒心楊需塑求刷減寺輕禿壓甲力朝，阻變脫壓糟力閃為展動(dòng)但力外遭向圾型以婆客俱戶(hù)墳為肥導(dǎo)和向愈，睜從奔客刺戶(hù)懇需透求兆路外徑炸進(jìn)跑行需虎求醉研秤究就和井服資務(wù)部規(guī)擊范掉支勻撐現(xiàn)兼狀目使標(biāo)現(xiàn)報(bào)狀侄/盞目恐標(biāo)由換教腥條樓、翼被悼動(dòng)礎(chǔ)的宏壓侄力痛式旬服挖務(wù)偶向懼智浸慧茶、月激束情躍的豪主砌動(dòng)懼式養(yǎng)服厘務(wù)陡轉(zhuǎn)森變殲，乓為炸客嚷戶(hù)啊創(chuàng)傭造亦愉串快遣的龜體咽驗(yàn)捷之柱旅紅。改底善翁路屠徑3抵、虹梳盲理肌客完戶(hù)肆在肺廣奇東舒移哥動(dòng)還溝好通嚼1范0屯0菜服蠟營(yíng)爺廳稠體閑驗(yàn)矩到缸的輩一磨般慮環(huán)偉節(jié)鴨，雖尋請(qǐng)找爺問(wèn)需題嚼突迷破答點(diǎn)改瀉善街路企徑2筆、元中書(shū)外伙企腫業(yè)滋客幸戶(hù)準(zhǔn)峰露終嘗體敏驗(yàn)歌服逮務(wù)恥管蒙理捧成河功若案授例沖研勞究狐，省形畝成黨借河鑒6板、郵探背索萌目瓜前尋服涼務(wù)么標(biāo)油準(zhǔn)柳與棟客情戶(hù)幸需訪求共距莫離熱，校為檢服攀務(wù)嗽規(guī)配范怒的暫完麗善龜提股供棉參賣(mài)考滾建持議4憑、藏研霜究報(bào)對(duì)刑客較戶(hù)劉感劍知挎影步響旱較晉大檢的穩(wěn)關(guān)來(lái)鍵庭時(shí)秘刻代和滔峰合終祥體淡驗(yàn)惹，灘尋聚找列問(wèn)怎題忠解折決烤的潛重哭點(diǎn)5慚、浩研倆究獵客導(dǎo)戶(hù)述在效峰仿終摧體熱驗(yàn)案及發(fā)其顫他墨關(guān)慌鍵寒時(shí)贈(zèng)刻山的跑服胡務(wù)卡要月求梅和錫期芹望武，魄提留升掘服告務(wù)蛋關(guān)蔑注排度賽和解資挪源平配糧置7粒、電根燦據(jù)繳滿農(nóng)足矩客樹(shù)戶(hù)飽峰而終述體容驗(yàn)輪及測(cè)其孤他嗓關(guān)串鍵扭時(shí)秤刻怕服絹務(wù)免需支求葵，透提晨出疏資敘源咐配踢置裕和休后次臺(tái)杜支謎撐歸建袖議1貴、激總浸結(jié)友提亮煉繩”讀峰擴(kuò).岸終乖”蟻原殖則澆及?？瓦\(yùn)戶(hù)財(cái)體捏驗(yàn)渾關(guān)癥鍵確時(shí)?？逃蛳鄠侮P(guān)戲理案論濱，譽(yù)形收成烏客險(xiǎn)戶(hù)豆體莊驗(yàn)哈關(guān)傍鍵勉時(shí)扛刻董研你究諸方偏法蕩論以勢(shì)理意論勾研槐究避為框指次南鏟，頂以戶(hù)成重功湯企左業(yè)勤借判鑒浸為滴啟劇迪丘，立以律客遣戶(hù)正體暮驗(yàn)說(shuō)時(shí)紹刻昆及登需姓求燃為渴起齡點(diǎn)械，輩實(shí)肉現(xiàn)學(xué)客懲戶(hù)火”果峰紛.亭終喚”體時(shí)足刻約及共所艘有墓關(guān)難鍵勻時(shí)命刻蜓核宿心稱(chēng)需晴求指向尊內(nèi)達(dá)部拔規(guī)眉范蘆的苦轉(zhuǎn)沃化畫(huà)。三有大雁轉(zhuǎn)辜變倡矮導(dǎo)鹽智慧愉服帥務(wù)給墳服究務(wù)它靈魂產(chǎn)與絲式翅笨膀標(biāo)褲準(zhǔn)鳥(niǎo)化個(gè)融性商化人獻(xiàn)性芹化三恒大鍬轉(zhuǎn)如變從脅死掃記獨(dú)硬醒背惜規(guī)刺范眼向網(wǎng)主延觀氣能榨動(dòng)麻性怪轉(zhuǎn)管變剛，浩每傘個(gè)丘人章都戲是秒行頸動(dòng)診者衛(wèi)，掠決竹策貢者服致務(wù)芝規(guī)棍范環(huán)根貴據(jù)較客澇戶(hù)卵峰射終采及萬(wàn)其廳他誤關(guān)捏鍵割時(shí)刮刻第核偷心服需溝求怒進(jìn)哀行站模臣?jí)K漢組俗合殺與他編們輯服償務(wù)砍規(guī)掏范腥省找公酒司左層頂面秀標(biāo)乓準(zhǔn)滅化峰沃終備及財(cái)其索他籌關(guān)跡鍵娛時(shí)診刻脫體匯驗(yàn)堡個(gè)降性斗化返、不稀同棵地貌區(qū)丈/載廳守個(gè)蘿性元化規(guī)低范釘以北客玻戶(hù)眨峰酷終圈和恐其紙他畝關(guān)譯鍵肆?xí)r筋刻時(shí)核心介需險(xiǎn)求洞為塌指撈導(dǎo)冬模肝塊磨化拼編痰輯揮實(shí)現(xiàn)帖人盲性罩化通態(tài)過(guò)嘆研靜究茂成振果罵的槐有夾效庭應(yīng)引用狗，妙力倉(cāng)爭(zhēng)伴實(shí)臺(tái)現(xiàn)踢服居務(wù)香工袍作唇的塘三側(cè)大附轉(zhuǎn)障變惡：珠從寇服幟務(wù)精規(guī)碧范嫂的螞死示記慚硬絕背覆向發(fā)盞揮精主鉤觀貓能睡動(dòng)飼性轉(zhuǎn)繡變恐；宵從術(shù)服爛務(wù)隊(duì)規(guī)緣瑞范恒的決大粥而亮全伸向客尼戶(hù)摧導(dǎo)訊向逐、灑崗檔位辣導(dǎo)松向愛(ài)的氣模遣塊準(zhǔn)化那編萍輯轉(zhuǎn)撞變丙；腐從泳服袖務(wù)盯規(guī)衣范璃的唱標(biāo)益準(zhǔn)齊化宇向標(biāo)藏準(zhǔn)粉化嗎、畝個(gè)勢(shì)性噸化息、敵人僵性較化轉(zhuǎn)漿變?cè)?。以客?hù)需求為導(dǎo)向，對(duì)規(guī)范進(jìn)行反向驗(yàn)證/梳理，尋求服務(wù)規(guī)范的全面性、合理性系統(tǒng)性思考。站在客戶(hù)-前臺(tái)-后臺(tái)以及營(yíng)銷(xiāo)生態(tài)系統(tǒng)的大環(huán)境進(jìn)行服務(wù)改善內(nèi)部客戶(hù)觀念的樹(shù)立。服務(wù)不僅僅是前臺(tái)的事，必須前后臺(tái)聯(lián)動(dòng)，“前臺(tái)服務(wù)客戶(hù)，后臺(tái)服務(wù)前臺(tái)”從客戶(hù)體驗(yàn)”峰終“和關(guān)鍵時(shí)刻入手，變粗放/線條式的服務(wù)管理為模塊化、可編輯的服務(wù)管理強(qiáng)化服務(wù)營(yíng)銷(xiāo)一體化的理念，廳效和服務(wù)能力雙提升觀斜念士轉(zhuǎn)比化改困變餡“醒服地務(wù)包工莫作悄僅歡僅務(wù)是泰一捐線秋人鳥(niǎo)員毒事?lián)榘选鞭Z的顧傳妖統(tǒng)縣觀蟲(chóng)念外，劍從蘇客冤戶(hù)廚到傭一旺線硬到掃后槽臺(tái)持支磁撐堪系顧統(tǒng)濱思欠考喬，遭全申面械改扯善頂。研附究襲過(guò)鐵程現(xiàn)留狀闊思持考1理分論井指物導(dǎo)23服鼻務(wù)纏藍(lán)勢(shì)圖4成良果韻應(yīng)豆用5附悄件6真旱實(shí)杰瞬捎間存的母意性義敲：不喪能蔬忽裙視向?qū)粽娌?shí)列瞬罷間死的敵管辟理服好務(wù)軍過(guò)纖程深聚德焦底：名關(guān)勝鍵聰時(shí)糕刻銹—喇真婆實(shí)么瞬貸間指侵導(dǎo)壓此桑項(xiàng)盜目妻從攪真壤實(shí)蓄客此戶(hù)肢的喪服樂(lè)務(wù)茫接器觸看出雀發(fā)芹研閃究襲問(wèn)匆題“己真魄實(shí)袋瞬串間棒”叢意喝味咱著恥一猴種切機(jī)斑會(huì)而或罪時(shí)英機(jī)補(bǔ)的花“劑關(guān)界鍵品時(shí)偏刻井”帆。辨只朝有膚在侍“裙客坑企吩接陜觸微”摧這球一竄“四瞬騎間養(yǎng)”掉內(nèi)捎企它業(yè)列才修真蝦正躺有嫩展池示器自鍬己興的倦機(jī)書(shū)會(huì)寧。餐企吐業(yè)蹲可朝以旋利鴉用盲“得真踏實(shí)住瞬若間單”尖充肆分南展什示足自濁己虛的鏟優(yōu)福質(zhì)貨服根務(wù)差,懇樹(shù)也立溉自婦己府良歌好日的頌形販象“漆真箏實(shí)淡瞬形間均”廁：洲客托企甘間傻的怠每欲個(gè)振“消相移互俘作材用春或外服某務(wù)額接達(dá)觸伯”球，裁即神“果客涂企純接晴觸冒”女,輔每罷一暗次管“蹦客慢企引接恐觸圓”吼就散是蘆一蹤蝶個(gè)喉“青真申實(shí)丟瞬忌間俯”真泄實(shí)貴瞬鍵間“鳥(niǎo)真鬼實(shí)巷瞬剖間篇”瞇既衫是桂成辜功翻點(diǎn)饅,寺也間是摸失抗敗阻點(diǎn)訪。錦一薪旦成“批真褲實(shí)癢瞬接間群”扛出拿了謠質(zhì)恥量分問(wèn)凳題睬,奇在貍這油一紡瞬遵間成內(nèi)朋往緊往撞存扯在屋著守?zé)o啞法典挽蚊回逐的雞后介果免。怠如添果圍真較的亂要越補(bǔ)維救鹿,謠也目只埋能上在鹿下欠一以個(gè)斯“濤瞬揮間嫁”板。尺而順后憑果宅是露,社企祝業(yè)抄可既能亮付岡出惱了染很揉大服的壓代主價(jià)手卻丟未語(yǔ)必麥能鄭收憲到姿好質(zhì)的違功筐效對(duì)辟服翻務(wù)茶過(guò)拐程繭的甩聚榮焦蟲(chóng)首拔先島是行將悼客鞭戶(hù)寫(xiě)體糾驗(yàn)凱的邪過(guò)聯(lián)程深分絮解愁為幫不件同派的扣關(guān)惠鍵劑時(shí)廢刻召（蜘真渣實(shí)洞瞬脹間洽）頑，巷從窮每予一習(xí)個(gè)稿節(jié)亦點(diǎn)棉滿籍足廚客打戶(hù)溝的臺(tái)需當(dāng)求毀。關(guān)抖鍵逼中牙的佛關(guān)禮鍵孫：閣“見(jiàn)峰耐”某、垂”覆終指”神體葛驗(yàn)“輕峰硬-退終派定垃律昏”以(網(wǎng)p穩(wěn)e段a幟k奧-換e贈(zèng)n中d停r持u舊l奶e件)企：2例0晶0忌2晌年溫諾粱貝秒爾圾經(jīng)的濟(jì)贈(zèng)學(xué)著獎(jiǎng)鞋得球主址丹搏尼累爾庭.仆卡肢恩犬曼者（宰D聽(tīng)a剖n雕n姨y醋K裁a坐h者n瓜e傲m錯(cuò)a冤n賠）注將師源銹于俯心軋理陸學(xué)夸的精綜短合狐洞獅察裕力騾應(yīng)洞用訪于針經(jīng)掩濟(jì)涌學(xué)難的潤(rùn)研略究退，悅他射提冶出蕉了袋著搬名認(rèn)的鋸“睡P本e及a泡k拼-振E累n詳d紡R斜u湯l欲e挎”財(cái)（覽峰唯.億終吳規(guī)軋則世）沸，任指巡壽出尸影犯響幕人咱們湯體事驗(yàn)揚(yáng)的株是療所錫謂鍬的跡“赴峰港”恒和失“息終客”身兩轉(zhuǎn)個(gè)橡關(guān)豎鍵壁時(shí)民刻泊的竹經(jīng)起驗(yàn)察在蝦峰棒”螺(星p銀e槐a耀k紐奉)核和仗“養(yǎng)終?！庇?師e嫁n裙d蝕)廊時(shí)匹的路體是驗(yàn)偉，繭主叛宰嶼了稅我釘們襖對(duì)發(fā)一悼段軋?bào)w日驗(yàn)堤的闖好訓(xùn)或倆者痰壞茫的帽感壺受游，花而鬼跟洋好王壞并感任受稀的給總畢的桌比屑重芒以菊及盼體抱驗(yàn)直長(zhǎng)砌短披無(wú)濫關(guān)敵。茫也婦就渴是弓說(shuō)牲，紙如巾果貝在怕一鞋段幻玉體鮮驗(yàn)茫的仇高郵峰海和蔽結(jié)逃尾艘，海你赴的繳體蹄驗(yàn)遷是單愉嫌悅歸的患，森那后么終你芒對(duì)濱整膝個(gè)肢體區(qū)驗(yàn)袖的施感爛受睛就竹是葬愉帆悅安的濟(jì)，粒即陷使酒這花次諒體襯驗(yàn)踏中帖總串的危來(lái)點(diǎn)看卻更域多積的檔是更痛訴苦別的聽(tīng)感瘡受端！根炊據(jù)衣峰貌-愛(ài)終叼定崗律搏，朋判逃斷移客席戶(hù)定體棵驗(yàn)白峰也終圍時(shí)爬刻目及跡核竹心終需定求近,斗強(qiáng)談?wù){(diào)刺注止重營(yíng)客俗戶(hù)估”歷峰漫”存值斬時(shí)前刻駐的凈核呀心住需游求害和胃以磁及發(fā)服發(fā)務(wù)坡過(guò)藍(lán)程采的浩”戰(zhàn)終蛙”堂點(diǎn)縱體康驗(yàn)牌。所捕謂服嫁務(wù)木劇去本，差是際指以對(duì)道服薄務(wù)潑表確現(xiàn)垮各工構(gòu)乓成課步勿驟寇的格詳陶細(xì)禿描烏述舍。它蜘從扒顧貓客呈角鏡度現(xiàn)出粒發(fā)名，兇以門(mén)時(shí)筆間衰為嫩順容序各。一汪個(gè)妹服卵務(wù)集組據(jù)織姨，兼如室果嬌能狼從鵲顧悉客征角時(shí)度殺出悄發(fā)戚，劉對(duì)若典水型石的狼服御務(wù)去發(fā)慮生哨過(guò)起程稍所攀包戚含受的輪事世件叛予鼠以偷描卵述抗．悶?zāi)墙^么擁，玩它蜂就庫(kù)能表學(xué)涂會(huì)板如膊何孫保變證筆其心服蝴務(wù)寒表功現(xiàn)浩在罷顧形客志看四來(lái)繳是灣成誤功攜的嗚。對(duì)椒顧末客碗期轎望播和全服防務(wù)主劇丟本杯的訂每租個(gè)償事往件豆或希步懲驟財(cái)予寫(xiě)以描研班究仙，樹(shù)能衫幫基助浴服面務(wù)下組煌織環(huán)成負(fù)功祝地盆設(shè)直計(jì)水其忘服虜務(wù)虎表禽現(xiàn)彈，賺以直保吳證椒顧床客啦需騎求拍的霉?jié)M箭足各。演示員怨、帆觀疏眾貌、驢場(chǎng)嗽景炒和絨表因演徹舞襲臺(tái)鴉的偵前碎后持臺(tái)大支狀撐己都支構(gòu)慈成證服廳務(wù)匯劇按本方的使要爸素庭。此飽劃饑分迫即身可焦形尾象塵描準(zhǔn)述獄服煉務(wù)姑過(guò)俊程堤，最保趙障醫(yī)情渠景意描器述烘全惡面尋性抵和鼓各婚要順?biāo)孛畹膱?jiān)協(xié)謎調(diào)他搭輸配烘。峰暴終渠及妨關(guān)絨鍵跟時(shí)認(rèn)刻冶的猜要耳素員構(gòu)橋成矛聚蘋(píng)焦那：縮慧服奏務(wù)像劇排本服削務(wù)浩劇迎本遭理戒論扇形略象辣地藏描趨述冊(cè)了幫關(guān)株鍵棉時(shí)聽(tīng)刻握的和各語(yǔ)類(lèi)期活圖動(dòng)蓄的掠參橋與詢(xún)角膊色伯及倉(cāng)輔頭助蜂工只具峰泉終湯及請(qǐng)關(guān)齒鍵迅時(shí)旦刻虜客鹿戶(hù)臥需采求質(zhì)轉(zhuǎn)愛(ài)換程為掏行嶄動(dòng)瞧準(zhǔn)屋則低的逗工饑具哥：灶服握務(wù)隆藍(lán)浙圖藏技窩術(shù)前違臺(tái)辰行拘為客往戶(hù)炒行敵為廳弱內(nèi)驚后煌臺(tái)慚行止為支妥持荒過(guò)付程一令旦杰有龜一福條象垂鮮直麥線品穿耗過(guò)鹽互籃動(dòng)插分顛界霞線托，校即掛表丑明陷顧醋客朵與凈組伏織齊間幕直頓接邪發(fā)銹生稀接題觸丟或抹一只個(gè)層服碗務(wù)已接鐘觸尼產(chǎn)觸生援。呆看稼藍(lán)學(xué)圖著時(shí)宋，捧從臺(tái)分緩析班多英少辛服穿務(wù)纏在梨可耗視梅線決以乎上乏發(fā)匠生敞、凈多被少鈴在誕以賓下基發(fā)陪生扛入讓手饑，抬可向以濫很患輕運(yùn)松避地話得鼠出充顧咽客沒(méi)是園否哈被娘提造供沾了稈很廊多名可渴視店服擊務(wù)婚。凝最謙典識(shí)型鋪的擁方翁法翼是趙在湊每要一杏個(gè)飄接彼觸勺點(diǎn)萬(wàn)上昌方崇都騎列馳出感服涂務(wù)盆的喬有江形豪展鋤示每，拆以滴防縮慧止狂遺瞇漏徹關(guān)淺注弊要樓素誓。交如犯環(huán)伶境安布什置怒、椅辦吼公得設(shè)李備廢、購(gòu)記所錄研單平據(jù)軍等防。Q售F炕D額[杰質(zhì)移量稼功蟲(chóng)能快展發(fā)開(kāi)鑼]逃是乞一膏套倦開(kāi)侄發(fā)耍服偷務(wù)毀結(jié)仗構(gòu)膽的警方簽法減，宵把躲顧映客鞏需鏈求壟轉(zhuǎn)姑化詢(xún)?yōu)閸u企洪業(yè)觀在耀每揭一剃階駕段鄉(xiāng)豐企聚業(yè)苗合見(jiàn)適混的核需挽求次系歪統(tǒng)糊，辣涉羽及垮產(chǎn)達(dá)品抵設(shè)揀計(jì)沃/濕開(kāi)談發(fā)縱、挪宣助傳割、枕營(yíng)熊銷(xiāo)探、耐服楊務(wù)界全減過(guò)艦程哭。服恥務(wù)壤接噸觸關(guān)墻系錫矩糞陣顧咳客領(lǐng)需翠求階翻段蠅1袋：扔服穿務(wù)圈包悟規(guī)熱劃服蒜務(wù)田過(guò)蝕程瘡要圓素關(guān)湖系提矩槳陣服增務(wù)志接柴觸階墾段精2買(mǎi)：勸服戒務(wù)卻傳紗遞甩開(kāi)抵發(fā)服給務(wù)迫質(zhì)援量烤參故數(shù)關(guān)桑系宰矩討陣服妙務(wù)禿過(guò)搬程似要色素階司段沒(méi)3鹿：榆服子務(wù)狹過(guò)燦程莫控匪制客微戶(hù)而自牛我暑體科驗(yàn)姻與呆互禾動(dòng)吧環(huán)雖節(jié)職會(huì)博產(chǎn)臭生培哪旱些晌服缺務(wù)開(kāi)接娘觸快點(diǎn)擺？犧重倆要浸性混？這序些脊服舍務(wù)勻接律觸禽點(diǎn)虹會(huì)竊涉豬及鋤哪殘些肥要蠟素慨？胖各健要廉素桿在遞各僻接皺觸診點(diǎn)器的筋重呼要靠性砌？為客保帖障塵客組戶(hù)端需陪求卸，括服墨務(wù)迎過(guò)怪程專(zhuān)要材素賽的薦服絲式務(wù)醉標(biāo)崖準(zhǔn)你？赴重鳴點(diǎn)塌服內(nèi)務(wù)定要陳素箭？峰悉終機(jī)及餐關(guān)騙鍵訊時(shí)額刻匆客萌戶(hù)燃需蹈求體轉(zhuǎn)奸換缺為沸行晨動(dòng)示準(zhǔn)志則姥的喝工躍具置：嫌質(zhì)將量羅屋棟技李術(shù)小秤結(jié)對(duì)北照笑7當(dāng)P犯S艱服框務(wù)肥營(yíng)中銷(xiāo)摟理貢論涌模襯型受，梨找習(xí)到泛了菠服朵務(wù)飲研市究緣瑞的碼突加破卡點(diǎn)功為后服獨(dú)務(wù)擊過(guò)敞程慎；關(guān)鞠鍵林時(shí)鏈刻繁理宋論伯明別確浩了怪服況務(wù)瞇過(guò)祝程量研惕究午的猜基租本省單授元假，烏峰撈終喉體界現(xiàn)翻了卻這囑些怕基我本硬單俘元辟中穩(wěn)客渴戶(hù)喪關(guān)桶注脂的纏核妙心緞點(diǎn)疑；服葡務(wù)法劇磁本合理尾論摘為連峰費(fèi)終印及貍關(guān)扔鍵芬時(shí)桌刻撈的液要灘素浸分春析彈提基供您了典方潑向?qū)m；以暴服貍務(wù)刷藍(lán)警圖所技玻術(shù)方全盒景著展騰現(xiàn)娛客蕉戶(hù)博體甩驗(yàn)則關(guān)臉鍵許時(shí)治刻賤、皺峰潛終騎體玻驗(yàn)宵點(diǎn)云及猛客件戶(hù)緒需蔬求敬和酷客燙戶(hù)廢需欲求亦向篩前誕后統(tǒng)臺(tái)邊規(guī)鹿范惜的巧轉(zhuǎn)殲換變，無(wú)構(gòu)持成仇峰品終松和獄關(guān)莫鍵撥時(shí)庫(kù)刻浙研哭究迅的陣全緒景劈燕圖煩，況使牢企擱業(yè)靜內(nèi)融部習(xí)各姨職從能模部松門(mén)紛和頌崗層位滲找鋸到慎滿叛足反客疲戶(hù)校需萌求理的限工政作媽要逐點(diǎn)所；質(zhì)嗚量動(dòng)屋善技撥術(shù)駕為道這浪些恭工株作龜要艙點(diǎn)倘的卸規(guī)尖范菌化茄設(shè)佳計(jì)乘提座供棗了竄一歉套欠可帝行園的爸落竹地想實(shí)休施卻方恥法“螞峰禮.你終男”俊規(guī)跑則樸的嘉啟播發(fā)鞭：客棵戶(hù)琴對(duì)尊體準(zhǔn)驗(yàn)眨的根記送憶掉由賄兩餃件那事光情鋸決嫩定征：扒高園峰闊（頂無(wú)來(lái)論隔好賤壞悟）臘和茄終底結(jié)惡時(shí)牢的勢(shì)感透覺(jué)困；有宗效花的礦體喜驗(yàn)糊?果好蔽的疑體可驗(yàn)香，植一自個(gè)之有釘效淘的妥體林驗(yàn)經(jīng)有褲幾燃個(gè)惹決舉定詢(xún)因鼻素沉：薪針鄭對(duì)鄭正布確話的工客鐵戶(hù)魂，歸處脫理特他捷們投最抄迫風(fēng)切鑰的諷需墓求鋤，垃傳謝遞牢你釋的伯品毅牌歷價(jià)綁值承，就最耐終歇，鎖在憐客哪戶(hù)壤心醋里將留藍(lán)下酒美選好冰的紋記端憶叛；品庸牌涌化鉗的研體梢驗(yàn)溜才償是曬有挨效趟的肚體伍驗(yàn)吵。切服愛(ài)務(wù)殖有甘獨(dú)測(cè)到松之魄處程，徒才船能溜讓虎客在戶(hù)辮產(chǎn)包生昌差日異棋，譜才玻能慮有速忠弓誠(chéng)領(lǐng)客鼓戶(hù)授。研朽究爬過(guò)渡程現(xiàn)宇狀呢思理考1理舟論痕指就導(dǎo)23服篩務(wù)愧藍(lán)劉圖4成授果廳應(yīng)糊用5附仙件6過(guò)貿(mào)程蔥概她述3登月鎖：胸省喂公憑司鎮(zhèn)委灘托游試靠點(diǎn)委。竹省爪公蔬司鎮(zhèn)于茶2竊0樂(lè)0脹7破年承3泊月麻初拴以?；洿咭棋\市芽場(chǎng)拖通況[訪2被0沿0探7夸]鬼1仗3無(wú)3廈號(hào)希文衫《幕關(guān)拐于角委坊托咐東商莞吹公票司庸組妖織掘開(kāi)擔(dān)展卸<雕溝堅(jiān)通母1圖0殊0境服選營(yíng)康廳桃客繪戶(hù)趨體堂驗(yàn)漁關(guān)暢鍵傅時(shí)欄刻嶺>施課雞題托研壯究耗的仗通厚知聲》絹委網(wǎng)托戀東前莞株移薄動(dòng)很試肯點(diǎn)酷研略究痰關(guān)肢鍵船時(shí)參刻暖應(yīng)揉用捷；4張?jiān)鹿鳎喝珫|裳莞手公因司窄聯(lián)動(dòng)合皂咨除詢(xún)賤公插司冬共躺同班組爸建范了番項(xiàng)絹目民工脆作降團(tuán)喝隊(duì)圣，容迅器速醬組埋織靠實(shí)僵施蛙了青項(xiàng)滔目潛真滿實(shí)毒客宅戶(hù)兵現(xiàn)勁場(chǎng)靜觀歌察纖、似訪點(diǎn)談?wù)ㄒ悦{及射現(xiàn)挨場(chǎng)甜模消擬巖真即實(shí)踐客昏戶(hù)扁、照理壁論文研伶究幻玉、釘?shù)渥行头テ筮t業(yè)惕經(jīng)危驗(yàn)霧借再鑒正等協(xié)工那作卡；4偏月致2異3合日臨：雪省華公雁司是組嫁織爐1運(yùn)0狹個(gè)愿地湖市族公墳司止在殲江勞門(mén)編就存初囑步大研爸究逆思名路仍和育成槳果睛進(jìn)腫行去討竟論昏，趁對(duì)池相杠關(guān)回環(huán)逆節(jié)柴進(jìn)術(shù)行林完釣善墊；5界月球-順6苦月姑：摩項(xiàng)撓目牙工房誠(chéng)作子團(tuán)戲隊(duì)傻在船江朱門(mén)濱研裂討斤會(huì)皺的急基途礎(chǔ)模上繪，結(jié)初飾步端完扔善勤成偶果毫。瘦組綁織祖內(nèi)通部唯一傳線頭和阿管希理存層雞訪暗談惡，吐確箏定噸問(wèn)找題勞要有因剛及勺關(guān)仙鍵巖時(shí)鮮刻框的央進(jìn)蔑益考書(shū)討修飼訂呢；記在您此譯基響礎(chǔ)柏上流，抄對(duì)之客耀戶(hù)蛙關(guān)卸鍵聯(lián)時(shí)泉刻形的懼核松心衫需獸求吸進(jìn)鴿行慌定腳量趕研斜究屢，陰并稱(chēng)根甩據(jù)頌內(nèi)步部懶研奸討睬，煮確如定乒客汪戶(hù)窄各鳴關(guān)辱鍵嚷時(shí)攻刻達(dá)核肯心帝需紐奉求幕轉(zhuǎn)悉化尊為深內(nèi)信部征的踩服課務(wù)施規(guī)爸范肉要捆求高以伶及幣后考臺(tái)腫支隨撐牌的宋總灘體象框川架斃要勾求謊；6慰月床2潔9圖日厭：嶺省抄公罷司葡組佛織皺1償0睛個(gè)賄地結(jié)市會(huì)在或東荒莞?jìng)z舉月行輛項(xiàng)綢目傭成盟果唯階排段丹性魂討粉論婦會(huì)效，臨深閥入酒碰懲撞畢，無(wú)深冷度吧聽(tīng)砍取綠反診饋誰(shuí)意纏見(jiàn)借和毫建黎議刺，飾對(duì)初成業(yè)果商做盆了溝進(jìn)也一進(jìn)步飛的流豐浴富甚和青完羅善蹤蝶；7億月正-鏈9趙月糖：偉東看莞買(mǎi)公必司知組卸織李區(qū)廳域律分棟公懂司播試北點(diǎn)神實(shí)侵施館項(xiàng)臟目耗成吹果換；休省貧公陵司例組惡織成項(xiàng)礎(chǔ)目揚(yáng)團(tuán)冠隊(duì)漢進(jìn)蚊一夏步醫(yī)優(yōu)液化帶和怖完沫善虎項(xiàng)明目犁成夠果結(jié)；1傅0俯月且-含1繁1線月攪，耀按吳照快峰乞終饑?yán)硌a(bǔ)論云，王對(duì)嚴(yán)服訂營(yíng)霜廳含關(guān)織鍵誕時(shí)畜刻販的迎相通關(guān)密理轟論廁進(jìn)淚行衫提復(fù)升謀和藥完號(hào)善第，芬研姿究巷客窩戶(hù)夸在拍服筒營(yíng)亡廳棟體觀驗(yàn)途關(guān)鏈鍵丸時(shí)些刻梢中般的氧關(guān)勁鍵店，略總多結(jié)兵提帽煉原服束營(yíng)叼廳駐峰唇終脾體晴驗(yàn)釘點(diǎn)羞。層揪級(jí)建目狀標(biāo)滿革足頃客傳戶(hù)懼需團(tuán)求劑的慘后翠臺(tái)麻支爆撐滿煉足鎖客逝戶(hù)隆服買(mǎi)務(wù)千需駐求貢的辜服揉務(wù)止規(guī)快范峰關(guān)終指時(shí)諷刻醬及傭其借他配關(guān)劉鍵江時(shí)濁刻贏服寒務(wù)犁需紗求客舒戶(hù)曬對(duì)范所割有府關(guān)還鍵嶺時(shí)叫刻姐的皇重朵視率度涌評(píng)期價(jià)抓崗住騰客累戶(hù)櫻需鼓求怕核知心返，第服源務(wù)敲工而作探減讓負(fù)以徑東淚莞鍵為肌試炭點(diǎn)贏，教尋娃找貼東拌莞行客箏戶(hù)勺關(guān)旦注不的牛關(guān)等鍵絮時(shí)聰刻恐，白挖響掘雀核達(dá)心幕需繩求董：以停點(diǎn)壞帶濃面后，純尋許找陡適方用孫于堤全披省梅溝帝通理1淡0食0錯(cuò)服仗營(yíng)思廳穿服裝務(wù)真過(guò)朝程縫中挪的譽(yù)關(guān)鬧鍵冷時(shí)名刻校、澤峰瓣終套體壁驗(yàn)甚、蹦核派心父需生求貝和斤行糖為霜指克導(dǎo)截，峰喜終半及迫關(guān)輸鍵真時(shí)早刻貢研番究溫思發(fā)路獅、鎖內(nèi)葵容野及高方語(yǔ)法服捷營(yíng)定廳辦客熄戶(hù)閥體擺驗(yàn)嘴關(guān)脫鍵暑時(shí)螺刻捧研賴(lài)究綠的接一凍個(gè)鵝重駝要喊環(huán)講節(jié)紛就與是圣通王過(guò)限真亦實(shí)滿客旅戶(hù)月的蠢感卸受惡來(lái)籃確微定攔服孫務(wù)折關(guān)柳鍵武點(diǎn)蜻；真尿?qū)崟灴痛螒?hù)型感枯受永包頌括儲(chǔ)咨臘詢(xún)險(xiǎn)顧改問(wèn)彎以遙真聚實(shí)涂客爺戶(hù)杯身收份償體之驗(yàn)貓、轉(zhuǎn)客越戶(hù)炸訪且談蜜、攜服學(xué)營(yíng)橫廳噸一謎線錦服平務(wù)誼人細(xì)員野服勞務(wù)谷真帝實(shí)直客槐戶(hù)呈的爛經(jīng)匪驗(yàn)哲積撞累哨訪拼談俘三畝大訂方鋒面夫；定槳量檢研材究危最窗終尿?qū)ΡM確昏定絮關(guān)怒鍵段時(shí)且刻千及舊峰嶺終份時(shí)袍刻縱的儉確扛定碰提艱供喇量射化鎮(zhèn)依巷據(jù)?。灰痪┚€辣人擺員污訪貝談?wù)凶髋褳轭~客請(qǐng)戶(hù)慌體罵驗(yàn)炭關(guān)痛鍵滅時(shí)吸刻慢及驅(qū)峰逃終陣時(shí)造刻浪確段定鼠的釣佐往證軟和群驗(yàn)香證講，舊同止時(shí)避探本討拿客窗戶(hù)襯核拘心迫需傻求況向鉤規(guī)枝范究轉(zhuǎn)脊換科；管枯理娃層匙訪糞談耀確鼻定毒支王撐暈要呼素車(chē)。研在究溝歷帖程理歇論禮研飯究座，繞形摸成丘方吹法便論成妨功毫企旱業(yè)捉借袍鑒現(xiàn)玩場(chǎng)笨模貧擬芽客偏戶(hù)因體啟驗(yàn)手，雁梳都理盞環(huán)講節(jié)客孫戶(hù)豎深臣訪閥，潛探猶索岔需絮求存，孔問(wèn)垮題亡發(fā)梳現(xiàn)梳休理遭初糕步較關(guān)討鍵垮時(shí)被刻嚷，筑內(nèi)跡部詳印膀證部應(yīng)分渣地愁市鉤江訊門(mén)悶頭令腦移風(fēng)搬暴觸，宴完稅善隱研純究華體勝系東拾莞膜內(nèi)跑部槐訪香談尸，狐發(fā)家現(xiàn)憂問(wèn)私題絕原濟(jì)因臭，修形技成榜內(nèi)丸部猛支乒撐掉建圍議客孝戶(hù)東定惱量碰調(diào)親研命，士尋完找儉關(guān)屠鍵帽時(shí)警刻脂需齡求朝點(diǎn)棟及昆基婆準(zhǔn)雄值服蜻務(wù)研藍(lán)釀圖醬生來(lái)成部喜分玩地析市甲東區(qū)莞鋒階役段洗研程討爆，趣完郵善確藍(lán)懷圖頸及閘應(yīng)獲用僻工圣具總慈結(jié)究完廊善章成秤果東劃莞宋試馬點(diǎn)2四0廁0羊7驅(qū)年嘩4趣月2敏0鳳0付7堂年預(yù)4剃月2生0尋0碌7紋年功4鐮月線2養(yǎng)3桂日2弊0演0賴(lài)7鞭年測(cè)5塊月厚-嫌6脖月6握月涼2述9失日2戲0土0數(shù)7張年托7頭-馳9刃月補(bǔ)他充些完孫善成峰井終返體標(biāo)驗(yàn)牽及克其途需杠求2共0神0坑7敗年叨1果0胖-尼1浙1輛月形遣成覽指喂導(dǎo)監(jiān)意偷見(jiàn)旅全衣省膛推辣廣主胞要赴發(fā)足現(xiàn)爆—餅方誕法點(diǎn)說(shuō)日明1戀、父現(xiàn)擴(kuò)場(chǎng)潑觀加察備、姿模接擬撓客瘋戶(hù)輕體局驗(yàn)樂(lè)、初客伍戶(hù)畏定烤性讀訪誦談背確詞定鄙初無(wú)步堅(jiān)的漆關(guān)挪鍵恰時(shí)羨刻昨及下需臉求蓋；2嬸、腎江示門(mén)皂研音討瘋會(huì)鞋對(duì)含關(guān)院鍵掩時(shí)止刻漲做朽進(jìn)畏一馬步逐完泊善竹；3秋、省東觀莞政內(nèi)億部領(lǐng)訪攻談那對(duì)謝關(guān)貧鍵捐時(shí)貧刻紡進(jìn)驅(qū)行腫進(jìn)加一聰步迷修轉(zhuǎn)訂傭，筒并包根盟據(jù)緩客惜戶(hù)川訪達(dá)談嗓和摘內(nèi)噸部叔訪付談垃確浪定倍關(guān)塞鍵仁時(shí)陵刻夠客某戶(hù)從關(guān)注袍點(diǎn)君，蒼確紛定據(jù)定激量象研搖究唱問(wèn)宰卷盒；4范、塵對(duì)讀過(guò)固去寄三拋個(gè)絲式月店內(nèi)忠去咸過(guò)雜服腫營(yíng)補(bǔ)廳節(jié)的爪客食戶(hù)拒分勻全抵球集通義、霞神榮州漏行土、盒動(dòng)史感墾地花帶稀三錢(qián)大訴品僚牌早進(jìn)凈行籠定今量妨調(diào)薪查仍；5牛、恩按蹈照拔三方大友品頂牌撤客譜戶(hù)謹(jǐn)?shù)胶虖d凍習(xí)董慣教對(duì)授定旦量預(yù)研瓣究茶結(jié)昨果刮進(jìn)香行性加葛權(quán)何，堆確擱定奇總躲體百客售戶(hù)踐需蛾求川水牌平刪；6升、常得德出蛛客語(yǔ)戶(hù)粉對(duì)泉各嘉關(guān)張鍵品時(shí)擊刻游及飯峰史終你體期驗(yàn)吼時(shí)今刻血各慈需攔求許要逼素意的奴重嶺視汪程朝度往；7體、紐奉確檔定帥峰禾終魄體謊驗(yàn)掩及掩其析他曾關(guān)事鍵降時(shí)雞刻磨的統(tǒng)核亦心堤需震求貫；8各、鐵形室成旗規(guī)逃范饒指怖導(dǎo)沿意溝見(jiàn)塊。發(fā)稀現(xiàn)拐1皂：院峰竄終算時(shí)冒刻懷-薯-占-誘“琴（海人親工垂柜幼臺(tái)絕）險(xiǎn)業(yè)早務(wù)沒(méi)辦足理蟻結(jié)巨果哲”惹、姐“象數(shù)站據(jù)摩業(yè)貴務(wù)劇體誦驗(yàn)蓄”藥、萍“盡購(gòu)豈機(jī)擺”擠構(gòu)訴成礙客僵戶(hù)際服宿營(yíng)腫廳藍(lán)體貿(mào)驗(yàn)列的型峰著值張，增“榴離京開(kāi)還”析是宋整職個(gè)揉服宗務(wù)如過(guò)尊程擁的段終沫值霸。環(huán)漏節(jié)賀劃惡分罩是繪站段在位客媽?xiě)舳憬歉宥劝堰M(jìn)灑行秒劃注分黨的鑰。平蛙均鋒值慢8售.肝5徑5祖，爐平誤均作值籃之僅上錫指體標(biāo)棚認(rèn)拾為迎重掙視凳程棗度秩相糾對(duì)時(shí)較嫌高撒。人授流客東流業(yè)挨務(wù)樓流尋找8.27自助服務(wù)8.01到達(dá)8.18購(gòu)機(jī)9.26廳前8.42排隊(duì)等候8.14進(jìn)廳8.46辦理溝通8.93環(huán)境8.86辦理等待7.8徘徊7.62辦理結(jié)果9.33客戶(hù)咨詢(xún)9.08爭(zhēng)議8.71業(yè)務(wù)體驗(yàn)9.22離開(kāi)8.5發(fā)靈現(xiàn)弱2?。侯~峰果值跟體廣驗(yàn)社1燃-稼“躬（燈人唐工祖柜溫臺(tái)銅）仆辦魚(yú)理牲結(jié)驅(qū)果醒”明關(guān)礦鍵攪時(shí)拴刻枝客根戶(hù)蝴的大核學(xué)心蟻需歸求準(zhǔn)毫確易性駐和厘服補(bǔ)務(wù)油過(guò)充程兄中例的近態(tài)殲度劑是谷客臣戶(hù)窩對(duì)芝業(yè)收務(wù)瘋辦陰理羊結(jié)掌果喜評(píng)翁價(jià)電的障重譽(yù)要粥指追標(biāo)眼。鈔在德這鋒個(gè)掠環(huán)狡節(jié)處，賠客攜戶(hù)傍對(duì)徹時(shí)米長(zhǎng)區(qū)的勤關(guān)鎮(zhèn)注牽相宋對(duì)徐較支少蜘，巷進(jìn)擋一沉步尤說(shuō)好明可可已在箱此脫服腎務(wù)嬌過(guò)兔程驕中驗(yàn)適爬當(dāng)愁推尿薦艱業(yè)唯務(wù)謎。發(fā)孤現(xiàn)輔3房誠(chéng)：壁峰怨值譜體攀驗(yàn)制2藏—銜“牧數(shù)肥據(jù)帽業(yè)斤務(wù)焦體個(gè)驗(yàn)耀”繭關(guān)法鍵踐時(shí)店刻暑客訊戶(hù)艦的定核蠶心狼需濫求客用戶(hù)皆數(shù)迫據(jù)族業(yè)妻務(wù)蹈體圓驗(yàn)兼關(guān)降鍵似時(shí)央刻工的惡核域心舍需狐求藝是洲遇扔到例疑混難肯問(wèn)訴題壺有掌服茅務(wù)撇人參員款為跑其火做頃專(zhuān)待業(yè)怨解五答說(shuō)，車(chē)這頃也添是幟客翅流堅(jiān)轉(zhuǎn)芝化挎為聰業(yè)講務(wù)議流鎖的狐關(guān)堅(jiān)鍵鹽環(huán)兵節(jié)侵。發(fā)表現(xiàn)負(fù)4畫(huà)：惠峰劈燕值畢體昌驗(yàn)劑3規(guī)—腥“載購(gòu)掃機(jī)欣”柏關(guān)有鍵言時(shí)書(shū)刻話客侍戶(hù)歲的得核炮心怪需境求購(gòu)撇機(jī)景環(huán)棕節(jié)蛋核降心曉是也預(yù)涌知晚存予貨避、褲介紹紹勵(lì)功倚能劑及滅辦找理幼條汁件犯、吊專(zhuān)倒業(yè)亮性乎建輩議角。闖終斧值滔是悠售鼻后調(diào)承移諾蹄告黎知言。尾如疾果壟在遲此借時(shí)診主今動(dòng)巨告思知著售理后乒網(wǎng)睜點(diǎn)陷分油布泛和床注招意堪事妄項(xiàng)腸，袍有餓助其提濕前畝獲鋪得賣(mài)客計(jì)戶(hù)沖的敏理位解漲。老同摟時(shí)捐在搜此喘時(shí)咽恰緞當(dāng)損推鉤薦稱(chēng)，匯有套助犬提難升蘆業(yè)紐奉務(wù)部銷(xiāo)飾售兔。發(fā)映現(xiàn)描5鄭：某終陽(yáng)值鞋體暫驗(yàn)鑰—毯“譽(yù)離艦開(kāi)趕”走關(guān)和鍵葡時(shí)慌刻章客持戶(hù)震的惰核滅心偷需的求車(chē)役輛熔保偏管天無(wú)宿損妨、眾感棚謝布性剝的畢送翁客形在繳客勿戶(hù)使體僅驗(yàn)只“拘峰洗.翁終數(shù)”槳原鼠則份中潮是露給非客燃戶(hù)棚的購(gòu)”珠終誓”獲值漲劃病上界了則一洗個(gè)先完邪美抱的覽句燒號(hào)程。發(fā)抽現(xiàn)疫6羊：廁“來(lái)尋起找酷”撲關(guān)限鍵寶時(shí)法刻悶的斃客叉戶(hù)仔的滴核抽心隨需藏求人何流叨轉(zhuǎn)嗚換約成哈客印流叔：子準(zhǔn)稠確妙獲脅得回服門(mén)營(yíng)肥廳肢的捕信面息暢是思吸區(qū)引肯客偽戶(hù)喉進(jìn)咱入條店慢面妙的營(yíng)首能要酸環(huán)描節(jié)攜；較陵好反的腹傳躬播有途述徑完：最1劍0世0鳥(niǎo)8跳6譽(yù)及港短哨信神查猛詢(xún)闊。發(fā)遲現(xiàn)聯(lián)7盛：湖“朗到稠達(dá)舒”商和詳“騰門(mén)堂前旺環(huán)表境痕”呆兩泛個(gè)釘關(guān)細(xì)鍵哲時(shí)阻刻捕客京戶(hù)普的忙核模心錢(qián)需馬求遠(yuǎn)巴距礙離齊的合標(biāo)明志卸和超門(mén)遙前燦的私標(biāo)翅識(shí)桿、按良滾好溜的乎門(mén)校前波秩欠序億及仙廳浙前礙的襲宣猾傳港易胖于秧客哥戶(hù)則識(shí)捆別晚服竊營(yíng)躲廳嘗，鑄另貝一箏方爹面初易泥將歉人劇流糧變暢為獎(jiǎng)客森流警。發(fā)蒼現(xiàn)駱8拘：悉“前進(jìn)銅廳蟲(chóng)”嫌和預(yù)“姓廳牙內(nèi)頁(yè)環(huán)互境冒”輕兩稼個(gè)信關(guān)應(yīng)鍵鉗時(shí)平刻遞客倆戶(hù)稈的窮核侵心補(bǔ)需捧求進(jìn)李廳日及睜廳耕內(nèi)件環(huán)霞境島：身主既動(dòng)煙詢(xún)餃問(wèn)白需隸求聰、園人注員帝精奶神餡面哀貌旦及登廳丹內(nèi)破秩火序膚、閉布剛局嘗是阻提叢升隱客富戶(hù)擺服外務(wù)英感靠知素的芬重濤要盾因仰素韻。發(fā)粥現(xiàn)戶(hù)9茫：謠“所徘季徊煙”承關(guān)獲鍵醉時(shí)吸刻柳客茫戶(hù)襖的虛核康心命需追求客羞流能轉(zhuǎn)數(shù)換叛成憐業(yè)柜務(wù)膏流嫩：商流模動(dòng)腔咨罵詢(xún)沙人駐員糟隨店時(shí)非關(guān)靜注僅廳戶(hù)內(nèi)勻流畫(huà)動(dòng)地客瓦戶(hù)宋，坦準(zhǔn)簽確翠把蜓握陸他團(tuán)們碌的域?qū)嵍H免需問(wèn)求綠非耽常施重大要命。發(fā)宅現(xiàn)霧1僻0脂：滿“奔自妹助怒服狗務(wù)餅”撇關(guān)趨鍵塵時(shí)恥刻營(yíng)客薪戶(hù)喉的跨核責(zé)心歉需院求客板流堤轉(zhuǎn)朝換爛成詢(xún)業(yè)灘務(wù)錯(cuò)流盒：季自勺助遞服悅務(wù)潮區(qū)無(wú)的輝關(guān)鵲鍵毫是被設(shè)械備筒運(yùn)厘作顏正炕常攪。徒同同時(shí)簡(jiǎn)可蹄以節(jié)通濟(jì)過(guò)澡重束要傳信成息瞧的想張聚貼臣、艱提責(zé)示布、霉告助知悶，說(shuō)潛音移騎默淚化肌地般提眉升扯客朋戶(hù)霸辦莖理稈其牧他千業(yè)福務(wù)島（飛尤辟其浸是濕我區(qū)們襯主很推港高內(nèi)價(jià)貌值翠業(yè)峰務(wù)連）金的添欲勝望悉。發(fā)拳現(xiàn)艷1腥1蜻：驗(yàn)“債排幸隊(duì)受等推候符”玻關(guān)駕鍵恢時(shí)茶刻程客厘戶(hù)腳的巷核鳳心政需米求平衰均漁能濃夠滑容坑忍嫂的獎(jiǎng)等徐候旋時(shí)哨長(zhǎng)卡約晌為自1秋6泰分哀鐘排救隊(duì)奸等懸候病過(guò)匠程彼是睛業(yè)童務(wù)坦流隊(duì)轉(zhuǎn)零換禾為賢高初價(jià)淺值聰業(yè)隊(duì)務(wù)淹流張的泡時(shí)膨機(jī)歷之鞭一華，彩關(guān)綱鍵畝是奔降仗低敵客負(fù)戶(hù)上心屋理湯的故等蘭待冰時(shí)座間益。暴可殃以夠用適有朵效焦、堂趣僵味眾的鼓方氣式疑讓困客宇戶(hù)鉆樂(lè)腎意剝接進(jìn)受襖我撇們腔的匯推爛薦粒。發(fā)驚現(xiàn)恒1脅2蒜：誦“葵業(yè)精務(wù)逼辦傘理欺溝默通庫(kù)”館關(guān)烘鍵獨(dú)時(shí)參刻渡客碼戶(hù)藍(lán)的韻核君心彈需攔求任敲何皺階遼段躺推警薦走銷(xiāo)嘩售沉味由都餅不輝要課太國(guó)濃滾，拿就俱象愈保余險(xiǎn)窄雖秩然鏈對(duì)沸人兼?zhèn)冚吅芤怪啬獛?，但甩人龍們閱卻內(nèi)很赤反涌感墾保佛險(xiǎn)鄭推稿銷(xiāo)纏員右一義樣照。業(yè)納務(wù)識(shí)辦絞理勒溝躍通席階仇段繩的薄核寧心者是濟(jì)以愛(ài)禮梳貌腸的扶態(tài)舒度燥準(zhǔn)僵確手把溉握波客救戶(hù)走的告需罵求巴并撒解恨答黎疑俗難竊。發(fā)基現(xiàn)添1求3席：片“過(guò)人寺工把辦淺理陷等郊候院”柴關(guān)敘鍵旋時(shí)咱刻逗客丘戶(hù)罰的帶核鋤心壁需母求人勒工鑒辦槍理州等懸候爹過(guò)電程狹中械，責(zé)客徐戶(hù)月相籠對(duì)撇放意松潑，朽這驚時(shí)域需豆重武點(diǎn)劇關(guān)榨注亦服頁(yè)務(wù)雁態(tài)趙度召，茶可凱抓劫住凡機(jī)益會(huì)屑適龍當(dāng)脆推鏈薦沃業(yè)月務(wù)細(xì)，殺但款應(yīng)停把釘握燭分愛(ài)寸蟻，綢不曲宜返過(guò)搬分慌。研乒究世過(guò)懷程現(xiàn)注狀風(fēng)思北考1理寇論他指送導(dǎo)23服貞務(wù)燦藍(lán)堂圖4成茅果荒應(yīng)謎用5附半件6服盟營(yíng)承廳跌客辯戶(hù)憂峰鋼終求體久驗(yàn)輸及針各處關(guān)礦鍵歸時(shí)嬸刻秋服急務(wù)畝核探心駁需急求

關(guān)鍵時(shí)刻峰終體驗(yàn)客戶(hù)核心需求1尋找方便查詢(xún)到周?chē)W(wǎng)點(diǎn)信息2到達(dá)容易識(shí)別/停車(chē)（可選項(xiàng)）3廳前整潔/秩序/宣傳信息4進(jìn)廳問(wèn)候/指引5環(huán)境環(huán)境/面貌/導(dǎo)購(gòu)6徘徊適當(dāng)關(guān)懷7客戶(hù)主動(dòng)咨詢(xún)禮貌/專(zhuān)業(yè)解答8數(shù)據(jù)業(yè)務(wù)體驗(yàn)▲（峰）疑難解答9自助服務(wù)無(wú)故障10購(gòu)機(jī)▲（峰）庫(kù)存/解答/體驗(yàn)/售后11排隊(duì)等候時(shí)長(zhǎng)及預(yù)知12辦理溝通禮貌專(zhuān)業(yè)解答13辦理等待互動(dòng)微笑服務(wù)14辦理結(jié)果▲（峰）準(zhǔn)確/過(guò)程中的出禮貌細(xì)節(jié)15爭(zhēng)議態(tài)度/解決問(wèn)題16離開(kāi)●（終）感謝服角務(wù)獵全示景辱藍(lán)決圖）前霸臺(tái)徹行霜為客侄戶(hù)面行宵為廳漲內(nèi)胡后階臺(tái)綁行董為公裁司鬧行折為關(guān)誼鍵育時(shí)及刻行杏動(dòng)顛指算引客膨戶(hù)縱需色求應(yīng)柏用發(fā)工迫具后讀臺(tái)爺支園撐內(nèi)口部錄聯(lián)盛動(dòng)品危類(lèi)獎(jiǎng)管等理協(xié)：程品乖牌從區(qū)哲隔凳、郵賣(mài)昂場(chǎng)課布閱置動(dòng)晝線返管演理嚷：臉流沾動(dòng)培崗捆位清設(shè)層置樸與研走小動(dòng)燒、寄區(qū)尺域荷設(shè)離置毫的斷8頑種王可濫能現(xiàn)法場(chǎng)職管直理棉：洪動(dòng)販態(tài)塑營(yíng)哈業(yè)誕時(shí)盛間急、銷(xiāo)人寺員尿排蹄班辱、奴排竄隊(duì)齒分賢流埋、星產(chǎn)謊品句陳極列藝、認(rèn)數(shù)鋼據(jù)抵業(yè)司務(wù)吵體薪驗(yàn)資獄源勻E寸化零因庫(kù)脈存產(chǎn)諸品洪梳附理業(yè)修務(wù)墳梳裕理流查程狀梳緞理統(tǒng)殖一片權(quán)糖限淘管揮理培溫訓(xùn)一要致軋的尤考懸核泥激膜勵(lì)服估營(yíng)稻廳蜜的碰統(tǒng)榨一賭支纏撐培袋訓(xùn)人澇流客窮流業(yè)扛務(wù)示流入廳咨詢(xún)引導(dǎo)分流自助體驗(yàn)舉窯例黎：卻精燈神仔抖滿擻齡，紛面捷帶奶微朝笑丟，笨大仆聲膏的飯向鍛顧魄客扒打蜘招花呼淡問(wèn)己好仁或座者晃眼球神注的攜示幣意母。打緣瑞招軍呼底的座問(wèn)圖候祥用陶語(yǔ)畏：榜“撥歡展迎療光疤臨防”漲、購(gòu)“板請(qǐng)婆到法這倘里撲來(lái)婚”窗、破“茫早己上揪好旨”霞、摸“葡晚軟上攔好蓬”孩等焰充烘滿矮溫鼻情從的為語(yǔ)明句忙。服褲務(wù)爽全蓮景歲藍(lán)孩圖碰-擴(kuò)-匠說(shuō)槽明一凱項(xiàng)衫調(diào)解查晌表苗明宵：蠶電挪信糠用興戶(hù)或流睡失慘的盯原扯因弓中富：死顯亡脹者膽占所1咸%單;搬格遷不者冊(cè)占返3隔%升；其盈他磨原兄因步占侄5皆%顫；競(jìng)危爭(zhēng)逆者艙爭(zhēng)軟取表走換的壩占敗9鐮%塊；產(chǎn)莊品伯令偵人醬不汽滿控意姨的枝占船2爐4百%疑;公軋司左職治員禍表懲現(xiàn)畢出攏漠富視省態(tài)距度洋的私占級(jí)5延8請(qǐng)%床;必莊須毯重臟視輪一擔(dān)線戀員社工飾對(duì)摔客揭戶(hù)贊的筑服宇務(wù)照，哲特寒別執(zhí)是罩峰傾終薪時(shí)把刻引的鄰服鳥(niǎo)務(wù)染；服扣務(wù)竊人洞員稅是膚公餃司棍品律牌吹的膛一覽線哪看臟管貧人督。有華滿毛意掉的旺員納工王才評(píng)有洲滿傅意致的賤客斥戶(hù)白；一餅線趕員丸工患是麗公蜜司輩的鉤內(nèi)帆部頁(yè)客鹿戶(hù)課。服老務(wù)齡不炭?jī)H邪僅恩是劈燕一施線申員斤工尾的濫事桂情情；事食實(shí)敵證月明歷大住量針的潔后渴臺(tái)加不曉合界理他行聽(tīng)為蕩導(dǎo)苗致牲了夠前方臺(tái)性的圈服蟻務(wù)卵失協(xié)敗過(guò)。必韻須抗為求一咬線遭提屑供徹良臨好價(jià)的霜服置務(wù)悟支鍵撐浪保拳障引；服拜務(wù)植藍(lán)斬圖性正飾是盛把旱客各戶(hù)賞需橡求馬轉(zhuǎn)糖化農(nóng)為旦內(nèi)畏部改規(guī)先范聞供父一熟線義執(zhí)黑行爹—鞭后解臺(tái)裹為芳保鄭障悄一圍線圖執(zhí)幼行身提廉供輸滿口意凱支僵撐華的年寫(xiě)之照勿。一興套登基億準(zhǔn)掙值輛：絹峰爭(zhēng)終派體枝驗(yàn)慣及婚其劇他丹關(guān)烘鍵站時(shí)繳刻龍（準(zhǔn)真恩實(shí)耐瞬州間騎）零【廳點(diǎn)己擊睛查汁看陡鏈散接匪】分螞發(fā)跌店俘面頌小天卡計(jì)片取/贊電周子掀地寄圖爭(zhēng)上板掛標(biāo)/羊站柜牌徑信濱息戶(hù)謊外臟醒副目銳標(biāo)崗識(shí)羞/炸大聽(tīng)幅段廣階告櫥診窗灶配畝置招/北營(yíng)癢業(yè)逢時(shí)紫間產(chǎn)/壟整爆潔誕/功秩板序拴/玻重賽點(diǎn)銅推囑薦暗突盒出整稍潔雞有乎序夾/疲精僑神鋼飽陜滿超/坑有屯清痕晰胞的亞導(dǎo)惕購(gòu)躬圖問(wèn)顧候傭/熄主理動(dòng)娛詢(xún)細(xì)問(wèn)械需學(xué)求陵/逆身州份港識(shí)解別錦/助明盛確持指引禮達(dá)貌仰/耐準(zhǔn)疾確鞏/喇簡(jiǎn)籃要鞭推尿薦無(wú)賴(lài)故基障潮/譜引差導(dǎo)粘使毯用伶/盜重溪要你信躍息川通季告庫(kù)戒存黨預(yù)聰知丟/塌專(zhuān)藥業(yè)崗?fù)瓢菟]醋/滲售勇后柴條早款核端對(duì)贊/脂離蛛席喜關(guān)改懷計(jì)/美宣孕傳租/放滿晉意畫(huà)度庫(kù)調(diào)釘查平倡息餅/掛隔雪離仙/較有謀理被有娃節(jié)快己速蕉準(zhǔn)麥確專(zhuān)/脂定編時(shí)叮關(guān)遠(yuǎn)注庫(kù)/送微漲型皺資撥料涌架登/貝多垂說(shuō)趁一瘡句盞話1234567891問(wèn)01煎11糠21頭31的41影51預(yù)6關(guān)隱注寄洞必察凍/找主展動(dòng)目詢(xún)頭問(wèn)廚/沾優(yōu)色惠叼對(duì)認(rèn)比專(zhuān)珍業(yè)嫂輔終導(dǎo)借/透賣(mài)反點(diǎn)地推討薦扶/愉多搏說(shuō)牢一箭句劑話時(shí)身間率預(yù)兩知徒/塞關(guān)鋤懷漏/窩業(yè)愧務(wù)母預(yù)砌處決理華/劇分艷流峰/消演極示旨/剛體隱驗(yàn)禮里貌嘩/攔真誰(shuí)誠(chéng)漠解鬼答辟/反專(zhuān)致業(yè)紡建父議感肝謝致香意關(guān)響懷重椒要睛性路銀徑人伴流客匯流業(yè)矛務(wù)的流爭(zhēng)誰(shuí)議尋稍找到哥達(dá)廳密前環(huán)籌境徘灘徊咨籍詢(xún)體煙驗(yàn)自抵助購(gòu)者機(jī)等事待滿掀足核毀心設(shè)服姥務(wù)詢(xún)：網(wǎng)驗(yàn)絡(luò)六服塔務(wù)客稅戶(hù)夠期優(yōu)望進(jìn)引廳結(jié)趁果離榨開(kāi)辦已理排盾隊(duì)便泥捷安半全態(tài)河度環(huán)她境我遭們衫的明核料心曾服病務(wù)勉是似讓論客甩戶(hù)進(jìn)更誤好拆地誓使唇用齡移愈動(dòng)居通漫信獲產(chǎn)冬品桿（暈手首機(jī)給是少載飄體壞）眠。優(yōu)柿質(zhì)做的遼客勸戶(hù)控服貓務(wù)城是重讓董客爭(zhēng)戶(hù)埋感皺覺(jué)攜便秋捷辭（恢位奇置師、臘時(shí)暈間駁、贈(zèng)流吃程遣、旨方鴉式秋等析方既面不的甚便掉捷燒）預(yù)、應(yīng)安魔全蛾（伍安弄全放承肌諾晶、雕操引作粉熟域練紐奉、陰解鮮答災(zāi)專(zhuān)獸業(yè)害準(zhǔn)蓬確救）私、咳態(tài)埋度李（傻語(yǔ)抖氣殲、討表凳情寄、欲語(yǔ)像言戴、衣禮貢儀簽、悅儀忙態(tài)辣、妹關(guān)織心怨）耀、們環(huán)李境牲（偉燈診、爐光估、灶電廈、舒聲槽、居影量、姐物料、岔人擦、華序撲、魂衛(wèi)芹）英。我暖們礎(chǔ)要無(wú)竭立力尸保疤證廣客拔戶(hù)識(shí)在棟整丙個(gè)禿服栗務(wù)清過(guò)掃程煎中哥保襲持咐愉著悅畏，放尤蜂其載是勸使酒客桃戶(hù)威對(duì)絕峰骨值餅（識(shí)業(yè)園務(wù)植辦伍理柄、糕數(shù)劑據(jù)土業(yè)屢務(wù)擱體筐驗(yàn)虜、評(píng)購(gòu)匙機(jī)情等追）誤和冊(cè)終催結(jié)乞（痰離獻(xiàn)開(kāi)乳）雄時(shí)貴的嶄感榮受化是幟有辣效孩的謀，短記寨憶揉是廣美鋪好樣的祥。服倒務(wù)察有爹獨(dú)始到尸之見(jiàn)處膨，壞才互能根打根造錦服戶(hù)務(wù)敘品桃牌糕，成才梁能弱有前忠嗽誠(chéng)腹客燭戶(hù)傳。優(yōu)杰質(zhì)若服彩務(wù)證與哄峰諒終盡原棵則業(yè)滔務(wù)愛(ài)辦著理層過(guò)兆程宇：喇麥儲(chǔ)當(dāng)你勞規(guī)術(shù)范藝簡(jiǎn)永潔疾、健準(zhǔn)杏確磨、疊明棵了壯，鎖容珍易輛記毛憶蹲；標(biāo)言準(zhǔn)以化既程冰度逗高間，甲便脾于惜操臣作次和息統(tǒng)穿一延感終知咱；關(guān)志注欣客丑戶(hù)昨體聾驗(yàn)浴關(guān)筒鍵塵細(xì)胡節(jié)葉。就如罷，予按博食由品講品劇質(zhì)占和潤(rùn)食痰用蘇順臟序邀擺宋放形，惡商礦品羅標(biāo)俱志掌朝亞向挎顧湯客誦，斯推框薦胳新領(lǐng)品謠不膝超肯過(guò)衣一乎種洞等似。系意統(tǒng)燙培貫訓(xùn)恭等握十緩分劇到畜位湯的毯支找撐奶?！皳?dān)優(yōu)桶質(zhì)鉤食很品手”燒作京為穴品礙牌虜價(jià)付值欲精允髓選所城在妹，陶遮才掩友了安常西時(shí)勞間殼等機(jī)待小的父客扣戶(hù)肢不怕滿沸和績(jī)煩坐惱下！成去功諸企輸業(yè)管的決峰師終鮮應(yīng)鋸用自訊助歐式頌購(gòu)告