有關(guān)外貿(mào)郵件的范文

有關(guān)外貿(mào)郵件的范文有關(guān)外貿(mào)郵件的范文格式一、使用統(tǒng)一的信紙(郵件背景),好有公司的商標(biāo)，主要產(chǎn)品的圖片類(lèi)別等等。外貿(mào)管理軟件中可以自動(dòng)設(shè)置、修改，再進(jìn)行使用。二、格式正確，統(tǒng)一，郵件主題合理，拼寫(xiě)無(wú)誤。所有發(fā)給客戶(hù)的郵件應(yīng)該采用統(tǒng)一的格式。外貿(mào)管理軟件可以幫助設(shè)置相應(yīng)的格式與主題。(1)郵件主題最好有公司名字等，比如公司名字是E_PORT，行業(yè)是PLASTIC，這封郵件的內(nèi)容是給一款產(chǎn)品報(bào)價(jià)，那么主題可以寫(xiě)E_portPlastic/quotationofitemA.這樣有一個(gè)好處，可以方便客戶(hù)以及你自己以后查找給客戶(hù)的信息，對(duì)于來(lái)往郵件很多的客戶(hù)，開(kāi)始的時(shí)候我往往要花很多時(shí)間去查找以前的報(bào)價(jià)以及資料，但是現(xiàn)在通過(guò)主題就很方便知道郵件大概內(nèi)容是什么，節(jié)省很多時(shí)間。(2)郵件正文兩端對(duì)齊：對(duì)于段落很多的郵件，正文兩端對(duì)齊會(huì)顯得很整潔。(3)第一封郵件最好寫(xiě)上Mr.或者M(jìn)s.某某，職位寫(xiě)SALESMANAGER等，不管你是不是經(jīng)理，寫(xiě)上沒(méi)關(guān)系，你職位高客戶(hù)會(huì)覺(jué)得把他當(dāng)回事，有好處。(4)落款有公司標(biāo)識(shí)以及詳細(xì)聯(lián)系資料三、版面整潔，在OE里面將撰寫(xiě)郵件的字體，字號(hào)(10-12號(hào)比較好)都設(shè)置好，不要一會(huì)大字一會(huì)小字;也不要花花綠綠的，特別是不要全篇都是大寫(xiě)字母，會(huì)增加閱讀的難度，讓人反感。除非是對(duì)一些需要特別提醒客戶(hù)注意的地方，可以用大寫(xiě)，加粗，特殊顏色等突出顯示。四、拼寫(xiě)無(wú)誤，在每封郵件發(fā)出之前都應(yīng)該利用拼寫(xiě)檢查工具檢查是否全部拼寫(xiě)無(wú)誤。五、表述準(zhǔn)確，能夠準(zhǔn)確表達(dá)我方的觀點(diǎn)，不要使客戶(hù)產(chǎn)生任何的歧義，盡量避免有歧義的單詞或者，盡量避免使用等。六、詳細(xì)，能夠提供給客戶(hù)非常詳細(xì)的資料，回答他的問(wèn)題，并將他沒(méi)有問(wèn)到的問(wèn)題提出來(lái)。有時(shí)候你提出的問(wèn)題會(huì)讓客戶(hù)覺(jué)得你很細(xì)心，很可靠而且非常專(zhuān)業(yè)。當(dāng)然，詳細(xì)并不是說(shuō)一股腦的將所有東西都托盤(pán)而出，應(yīng)該學(xué)會(huì)在適當(dāng)?shù)臅r(shí)候談適當(dāng)?shù)氖虑?。七、有條理，能夠讓客戶(hù)清楚地明白郵件內(nèi)容，談完一件事再談另外一件，混在一起會(huì)讓人頭暈。很多時(shí)候，用1，2，3，4等標(biāo)出來(lái)你要說(shuō)的東西會(huì)非常有用，客戶(hù)很清楚就知道你要說(shuō)或者問(wèn)什么。八、方式多樣，比如配合作圖說(shuō)明，照片說(shuō)明等，往往很多事情用語(yǔ)言很難說(shuō)清楚，但是如果給一張圖紙，或者一幅照片，那就一目了然了。比如你說(shuō)你如何玉樹(shù)臨風(fēng)，說(shuō)再多什么用，來(lái)張PP不就明白了?九、及時(shí)，做到當(dāng)天郵件當(dāng)天答復(fù)，在收到郵件后應(yīng)該馬上整理出自己不能解決的技術(shù)問(wèn)題，及時(shí)提供給技術(shù)部門(mén)或者供應(yīng)商，要求他們?cè)谑裁磿r(shí)候給予詳細(xì)答復(fù)。養(yǎng)成一個(gè)好習(xí)慣，在早上收到郵件后，整理出哪些需要詢(xún)問(wèn)技術(shù)人員或者供應(yīng)商的，將問(wèn)題給他們后，再來(lái)回復(fù)能夠回復(fù)的郵件。如果不能當(dāng)天答復(fù)，給客戶(hù)一個(gè)說(shuō)明，為什么答復(fù)不了，并承諾一個(gè)明確的時(shí)間。十、適時(shí)跟蹤，一般客戶(hù)都是同時(shí)詢(xún)問(wèn)很多的供應(yīng)商，所以要適時(shí)提醒他你把他放在心里，并讓他知道你在等待。比如公司有了什么技術(shù)改進(jìn)或者新的產(chǎn)品開(kāi)發(fā)，可以發(fā)送給很多客戶(hù)，或許機(jī)會(huì)就在那里。外貿(mào)管理軟件會(huì)隔一階段以系統(tǒng)通知的方式提醒業(yè)務(wù)員，某個(gè)客戶(hù)有多久沒(méi)有跟蹤聯(lián)系了。十一、學(xué)會(huì)維護(hù)和客戶(hù)的關(guān)系，這個(gè)是最難的一點(diǎn)，同時(shí)也是最重要的，需要自己體會(huì)。坦誠(chéng)對(duì)人，不要欺騙，基本的一點(diǎn)。適當(dāng)?shù)墓ЬS也很有用。有關(guān)外貿(mào)郵件的范文1交易的第一步向顧客推銷(xiāo)商品DearSir:wasputonthemarket-thatitisthebestmountainbikeavailable.Enclosedisourbrochure.Yoursfaithfully提出詢(xún)價(jià)DearSir:Truly迅速提供報(bào)價(jià)DearSir:June4,2001ThankyouforyourinquiryofJunethe1stconcerningtheDeerMountainBike.Itgivesusgreatpleasuretosendalongthetechnicalinformationonthemodeltogetherwiththecatalogandpricelist.Afterstudyingthepricesandtermsoftrade,youwillunderstandwhyweareworkingtocapacitytomeetthedemand.Welookforwardtotheopportunityofbeingofserviceofyou.有關(guān)外貿(mào)郵件的范文2交易的契機(jī)如何討價(jià)還價(jià)DearSir:June8,2001Wehavereceivedyourpricelistsandhavestudieditcarefully.However,thepricelevelinyourquotationistoohighforthismarket,Ifyouarepreparedtograntusadiscountof10%foraquantityof200,wewouldagreetoyouroffer.Youshouldnotethatsomepricecutwilljustifyitselfbyanincreaseinbusiness.Wehopetohearfromyousoon.Yourstruly同意進(jìn)口商的還價(jià)DearSirs:June12,2001ThankyouforyourletterofJunethe8th.Wehaveacceptedyourofferonthetermssuggested.Enclosedourwillfindaspecialpricelistthatwebelievewillmeetyourideasofprices.Youshouldnotethattherecentadvancesinrawmaterialshaveaffectedthecostofthisproductunfavorably.However,foryourorderwehavekeptourpricesdown.Sincerely拒絕進(jìn)口商的還價(jià)DearSirs:June12,2001ThankyouforyourletterofJunethe8th.Weregretthatwecannotmeetyourterms.Wemustpointoutthatthefallingmarkethereleavesuslittleornomarginofprofit.Wemustaskyouforakeenerpriceinrespecttofutureorders.Atpresentthebestdiscountofferedforaquantityof200is5%.Ourcurrentsituationleavesuslittleroomtobargain.Wehopeyouwillreconsidertheoffer.Truly正式提出訂單DearSir:June15,2001Wehavediscussedyourofferof5%andacceptitonthetermsquoted.Wearepreparedtogiveyourproductatrial,providedyoucanguaranteedeliveryonorbeforethe20thofSeptember.Theenclosedorderisgivenstrictlyonthiscondition.Wereservetherightofrefusalofdeliveryand/orcancellationoftheorderafterthisdate.Truly確認(rèn)訂單DearSir:June20,2001ThankyouverymuchforyourorderofJune15for200DeerMountainBikes.Wewillmakeeverypossibleefforttospeedupdelivery.Wewilladviseyouofthedateofdispatch.Weareatyourserviceatalltimes.Sincerely請(qǐng)求開(kāi)立信用證Gentlemen:June18,2001ThankyouforyourorderNo.599.Inordertoe_ecuteit,pleaseopenanirrevocableL/CfortheamountofUS$50,000inourfavor.ThisaccountshallbeavailableuntilSep.20.UponarrivaloftheL/Cwewillpackandshiptheorderasrequested.Sincerely通知已開(kāi)立信用證DearSir:June24,2001ThankyouforyourletterofJune18enclosingdetailsofyourterms.AccordingtoyourrequestforopeninganirrevocableL/C,wehaveinstructedtheBeijingCityCommercialBanktoopenacreditforUS$50,000inyourfavor,validuntilSep.20.Pleaseadviseusbyfa_whentheorderhasbeene_ecuted.Sincerely請(qǐng)求信用證延期DearSir：Sep.1,2001Wearesorrytoreportthatinspiteofoureffort,weareunabletoguaranteeshipmentbytheagreeddateduetoastrikeatourfactory.WeareafraidthatyourL/Cwillbee_pirebeforeshipment.Therefore,pleasee_plainoursituationtoyourcustomersandsecuretheirconsenttoe_tendtheL/CtoSept.30.Sincerely同意更改信用證Gentlemen:Sept.5,2001Wereceivedyourlettertodayandhaveinformedourcustomersofyoursituation.Asrequested,wehaveinstructedtheBeijingCityCommercialBanktoe_tendtheL/CuptoandincludingSeptember30.Pleasekeepusabreastofanynewdevelopment.Sincerely交易的進(jìn)行抱怨發(fā)貨遲延DearSirs:Sept.25,2001ConcerningourorderNo.599for200mountainbikes,sofaryouhaveshippedonly50bikesagainsttheshipment.Wearenotifyingyouthatwereserveourrighttoclaimonyoufortheshortage,ifitisconfirmed.WehavegivenourcustomersadefiniteassurancethatwewouldsupplythegoodsbytheendofSeptember.Wehopeyouwilllookintothisurgentmatter.Yoursfaithfully12a.處理客戶(hù)的抱怨Gentlemen:Truly取消訂貨DearSirs:Sincerely諒解遲運(yùn)原因Gentlemen:Oct.2,2001Wehavereceivedofyournoticeofdelayofshipmentduetomechanicaltroublesontheship.Wearepleasedthattheorderisnowonitsway.Thankyouforthenotice.Weareeagerlyawaitingtheship'sarrival.Yoursfaithfully有關(guān)外貿(mào)郵件的范文3交易的尾聲15.貨物損壞DearSirs:Oct.4,2001Uponarrivalofyourshipment,theship'sagentsnoticedthatcaseNo.5wasdamagedandnotifiedus.Thenumberofarticlesinthecaseiscorrectaccordingtotheinvoice,butthefollowingarticlesarebroken:(Listofarticles)Asyouwillseeinoursurveyreportandoftheship'sagents',thattheseunitsaredamagedandquiteunsaleable.Pleasesendusreplacementsforthebrokenarticles;weawaityourreplyinduecourse.Sincerely16-1.拒絕承擔(dān)損壞責(zé)任DearSirs:Sincerely16-2.承擔(dān)賠償責(zé)任Gentlemen:Oct.8,2001Assoonaswegotyourletterwegotintouchwiththepackersandaskedthemtolookintothematter.Itappearsthatthefaultlieswitht