酒店英語常用會話

酒店英語常用會話·前廳和客房部用語1、Have

you

a

reservation?您預定過了嗎？2、May

I

know

your

name

and

room

number?您能告訴我您的名字與房間號嗎？3、Here

is

your

room

key.給您房間鑰匙。4、Please

pay

at

the

cashier’s

desk

over

there.請去那邊帳臺付款。5、Are

these

your

baggage?這些是您的行李嗎？May

I

take

them

for

you?我來幫您拿好嗎？6、Housekeeping,

may

I

come

in?客房服務員，我可以進來嗎？7、Leave

your

laundry

in

the

laundry

in

the

laundry

bag

behind

the

bathroom

door.請把要洗的東西放在浴室門后的洗衣袋中。8、I

hope

I’m

not

disturbing

you.我希望沒有打擾您。9、One

moment,

madam.

I’ll

bring

them

to

you

right

away.等一會兒，夫人。我馬上送來。10、I’ll

send

for

an

electrician(

doctor...)我給您請電工（大夫……）。餐飲部：11、Sit

down,

please.

Here

is

the

menu.請坐，給您菜單，先生。May

I

take

your

order,

sir?您要點菜嗎？12、What

would

you

like

to

have,

coffee

or

tea?您要喝咖啡還是茶？13、Would

you

like

to

have

any

wine

with

you

dinner?您用餐時要喝點酒嗎？14、Service

hours

are:（餐廳）供應時間是：7:00a.m.to

9:00a.m.for

breakfast.早餐7點到9點。11:30a.m.to1:

30p.m.for

lunch.午餐11點半到1點半。6:30p.m.to

8:30p.m.for

dinner.晚餐6點半到8點半。15、Here

is

the

bill.

Please

sign

it.這是您的賬單，請簽字。

Daily

Service

日常服務-(Knocking

at

the

door.)-(敲門。)-May

I

come

in?-我可以進來嗎?-Come

in,please.-請進。-Please

don’t

come

in.-請不要進來。-Just

a

moment(a

minute),please.-請稍等一下。-I’m

sorry

to

disturb

you.May

I

clean

the

room,sir?-對不起打擾你了，我來打掃一下房間好嗎?-All

right.Come

in,please.-好的，請進來。-Please

clean

it

when

I

am

out.-我馬上要出去，請等一會兒打掃。-May

I

change

the

water

of

the

thermos

now?-我現(xiàn)在可以換水嗎?-Yes,please.-請換吧。-Some

of

my

friends

will

come

and

see

me

this

afternoon.Will

you

please

give

me

some

more

hot

bottles

and

tea

cups?-下午我有幾位朋友來訪，請給加些熱水瓶和茶杯。-Well,we’ll

send

tea

into

the

room

when

the

visitors

come.-好，客人來訪我們會端茶進來的。-By

the

way,is

there

any

mail

for

me?-順便一下，有我的郵件嗎?-No.If

there

is,I’ll

give

it

to

you

in

time.-沒有。如果有的話，我會及時給你送來的。-Why

did

you

come

in

without

my

permission?-你為什么沒經(jīng)我允許就進來了?-It’s

my

negligence.I

beg

your

pardon.-我疏忽了，請你原諒。-I

come

and

make

the

bed.Shall

I

do

it

now

or

later?-我來做夜床，你看是現(xiàn)在做還是等會兒做?-Since

you

have

come,you

may

do

it

now?-既然來了，現(xiàn)在就做吧。-Here’s

your

clean

laundry.you’d

better

check

it.-衣服洗好了，請您過目。-I

am

collecting

the

fee

of

the

long

distance

call.-我來收長途費。-This

is

the

bill

for

the

room

rent

of

half

a

day.-這是補半天房金的帳單。-Here

is

a

telegram

for

you.-這兒有一封你的電報。-Why

is

it

unsealed?-它怎么被拆開了?-Because

there

is

no

name

of

the

receiver

on

the

envelope,therefore

the

clerk

unsealed

it

in

order

to

find

out

the

name

of

the

receiver.-因為電報封面沒有收報人姓名，服務臺為了查對姓名而拆開的。-Have

you

lost

anything

today,sir?-先生，你今天丟過什么東西嗎?-Yes,a

wallet.I’m

looking

for

it

now.-丟了一只皮夾子，我正在找呢。-What

is

there

in

the

wallet?-皮夾子里有些什么?-My

daughter’s

photo

and

some

money.-有一張我女兒的照片，還有一些錢。-Look,is

this

wallet

yours?-看，這只皮夾子是不是你的?-Yes,it’s

mine.Thank

you

ever

so

much.-是我的，太感謝你了。-I

want

to

borrow

China

Daily

of

these

days.-我要看這幾天的《中國日報》。-Please

get

some

copise

of

China

Pictorial

for

me.-請拿幾份《中國日報》給我。-Please

bring

some

chairs

for

me.-請拿幾把椅子來。-Please

get

me

some

soap.-衛(wèi)生間的肥皂要添了。-The

slippers

are

wornout.Change

them

for

me,please.-拖鞋壞了，請給換一雙。-Get

a

hot-water

bottle,please.-請拿一只熱水瓶給我。-I

feel

a

bit

cold

when

I

sleep.Please

get

me

a

blanket.-我睡得有點冷，請給我加一條毯子。-I

need

another

pillow.-我需要加一只枕頭。-All

right,I’ll

get

it

for

you

right

away.-好的，我就去拿。-Just

a

moment,I’ll

do

it

right

now.-請稍等一下，我馬上給你辦好。-Excuse

me.-對不起。-I

beg

your

pardon.-請你原諒。-Pardon

me

for

interrupting.-對不起打擾你們了。-Please

excuse

me

for

coming

so

late.-請原諒我來遲了。-I’m

sorry

I

was

so

careless.-很抱歉我太粗心。Executive

Officet行政辦公室2．

Human

Resources

Dept.人力資源部3．

Front

Office前廳部4．

Housekeeping

Dept.管家部5．

Food

&

Beverage

Dept.餐飲部6．

Recreational

Dept.康樂部7．

Financial

Dept.財務部8．

Sales

Dept.市場營銷部9．

Security

Dept.保安部10．

Engineering

Dept.工程部11．

Waiting

list等候名單12．

Average

room

rate平均房價13．

DND=Do

Not

Disturb請勿打擾14．

VIP=Very

Important

Person貴賓15．

Package包價服務16．

No-show訂房不到17．

Message留言18．

Cancellation取消19．

Walk-in無預訂散客20．

Morning

call叫醒服務21．

Complain投訴22．

Over

booking超額預訂23．

OOO=Out

of

Order維修房24．

Lost

and

found

失物招領25．

Room

status

房間狀態(tài)26．

Check

in

登記入住27．

Check

out

結帳離店28．

Reservation預訂29．

Reception接待30．

Operator總機話務員31．

Business

centre商務中心32．

DDD=Domestic

Direct

Dial國內直撥33．

IDD=International

Direct

Dial國際直撥34．

LDD=Local

Direct

Dial市話35．

Suite套房36．

Standard

room標準間37．

Double

room大床間38．

Mini-bar小酒吧39．

Laundry

service洗衣服務40．

Room

service送餐服務41．

Menu菜單42．

PA=Public

Area公共區(qū)域43．

DJ=Disk

Jockey音控員44．

Tips=To

Insure

Prompt

Service小費45．

AM=Assistant

Manager大堂副理總經(jīng)理

general

manager

外方總經(jīng)理

Expatriate

General

Manager副總經(jīng)理

deputy

general

manager財務總監(jiān)

Finance

Controller銷售總監(jiān)

Director

of

Sales市場總監(jiān)

Director

of

Marketing客務總監(jiān)

Director

of

Rooms

Divsion行政總廚

Executive

Chef部門經(jīng)理

department

manager;division

manager;section

manager經(jīng)理助理

assistant

manager主管

supervisor領班

captain總臺接待英語(酒店前廳常用英語)

1．I’dliketobookadoubleroomforTuesdaynextweek．下周二我想訂一個雙人房間。

2．What’sthepricedifference？兩種房間的價格有什么不同？

3．Adoubleroomwithafrontviewis140dollarspernight，onewitharearviewis115dollarspernight．一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。

4．IthinkI’lltaketheonewithafrontviewthen．我想我還是要陽面的吧。

21．Thereisashoponthegroundfloor．一樓有個商店22．ItsellsbothChineseandforeigncigarettes．在那兒可買到中國香煙和外國香煙。

23．CanIalsogetsomesouvenirsthere？也可以買到紀念品嗎？

24．Thereisacountersellingallkindsofsouvenirs．有個柜臺出售各種各樣的紀念品。

25．Excuseme，whereistherestaurant？勞駕，請問飯廳在哪兒？

26．WehaveChineserestaurantandawestern－stylerestaurant．Whichonedoyouprefer？我們有中餐廳和西餐廳，你愿意去哪個？27．I’dliketotrysomeChinesefoodtoday．今天我想嘗嘗中國菜。

5．Howlongwillyoubestaying？您打算住多久？

6．We’llbeleavingSundaymorning．我們將在星期天上午離開。

7．AndwelookforwardtoseeingyounextTuesday．我們盼望下周二見到您。

8．I’dliketobookasingleroomwithbathfromtheafter-noonofOctober

4tothemorningofOctober10．我想訂一個帶洗澡間的單人房間，10月4日下午到10月10日上午用。

9．Wedohaveasingleroomavailableforthosedates．我們確實有一個單間，在這段時間可以用。

10．Whatistherate，please？請問房費多少？

11．Thecurrentrateis＄50pernight．現(xiàn)行房費是50美元一天。

12．Whatservicescomewiththat？這個價格包括哪些服務項目呢？

13．Thatsoundsnotbadatall．I’lltakeit．聽起來還不錯。這個房間我要了。

14．Bytheway，，I’dlikeaquietroomawayfromthestreetiftheispossible順便說一下，如有可能我想要一個不臨街的安靜房間。

15．Welcometoourhotel．歡迎光臨。

16．Soyouhavegotaltogetherfourpiecesofbaggage？您一共帶了4件行李，是不是？

17．Letmehaveacheckagain．讓我再看一下。

18．TheReceptionDeskisstraightahead．接待處就在前面。19．Afteryou，please．你先請。

20．Excuseme，wherecanIbuysomecigarettes？勞駕。我到哪兒可買到香煙？9．We

do

have

a

single

room

available

for

those

dates．

我們確實有一個單間，在這段時間可以用。10．

What

is

the

rate，

please？請問房費多少？11．The

current

rate

is＄

50

per

night．現(xiàn)行房費是50美元一天。12．

What

services

come

with

that？這個價格包括哪些服務項目呢？

13．That

sounds

not

bad

at

all．

I’ll

take

it．聽起來還不錯。這個房間我要了。樓層）Laundry洗衣Mini-bar/Refrigerator冰箱Ice冰塊Cocacola可樂Mineralwater礦泉水Cigarette香煙Sugar方糖Coldwater涼開水Hanger衣架ElectricKettle電水壺Glass水杯Cup瓷茶杯TelephoneBook本HairDrier電熱吹風機Washed水洗Damage毀壞，損壞Compensate賠償，補償DryCleaned干洗Pressed/Iron熨燙Slipper拖鞋Soap香皂Newspaper報紙ToiletPaper衛(wèi)生紙Towel毛巾BathTowel浴巾FloorTowel地巾SmallTowel方巾Tea茶葉Beverage飲料TelephoneTVcontroller遙控器Hanger衣架ID=Identification身份證Bothroom衛(wèi)生間Shower沐浴Coffce咖啡Haveaniceday.(timetrip)祝您過得愉快Pleasefollowme請跟我來Justamoment請稍等Rightaway馬上Turn-downservice夜床服務Drytowel干毛巾Makebed整理床鋪Roomnumber房號Quickservice特快洗衣I'mnotreallysure.我不能肯定I'msorrytotroubleyou.對不起，麻煩您了UsefulExpressions1.Housekeeping,MayIcomein?客房服務員，可以進來嗎？2.Doyouneedbellman?您需要行李員嗎？3.MayIcleantheroomnow?現(xiàn)在我可以打掃房間嗎？4.What'syourroomnumber,please?請問您的房號？5.Couldyoubringmesomemoretowels,plesae?你能不能再給我拿幾條毛巾來嗎？6.Theairconditionerdoesn'twork.空調機壞了。7.Wouldyoupleasegivemesomeenvelopseandwritingpaper?請給我一些信紙信封，好嗎？8.I'llbringthemtoyourroomatonce.我馬上給您送來。9.Internetaccesspress8and163.上網(wǎng)號碼先撥8，再加163。10.There'ssomethingwrongwiththetoilet.抽水馬桶出毛病了。11.Haveyoucheckedyourroom?您檢查過您的房間嗎？12.I'llshowyouthewaymyself.我親自帶您去。13.Haveyougotanylaundry?您需要洗衣服務嗎？總臺收銀的：UsefulExpressions1、Wouldyouliketocheckout?2、Sorrytohavekeptyouwaiting,Thisisyourbillplease.3、CanIhaveyournameandroomnumberplease?4、Whatkindofcreditcardshaveyougod?5、Asahotelpolicy,Weacceptthefollowingcriedcards.6、Doyouneedreceiptorbill?7、Justamomentplease.I’llwriteoutreceiptforyou.8、I’llsendabellmenuptogetyourluggage.9、Howwouldyouliketopayincashorbycreditcard?10、Thisisyourbill,pleasecheckitandsignhere.11、Hereisyourchangeandreceipt.12、MayIhaveaprintofyourcard,please?13、Didyoutakeanythingfromthemini-barthismorning?14、Haveyouusedanyhotelservicessincebreakfast?15、Today’sexchangerateis8.19yuanRMBforoneusdoller.16、Whatkindofcurrencydoyouwanttochange.17、Howmuchwouldyouliketochange.18、Theratesofexchangeareontheboardthere.19、Therateofyourroom,willbepaidbyyourhost.20、Verysorry,Ashotelpolicy,Ifyouwanttoextendyourstayinourhotel,you’llhavepayhalfoftheratemoreifyoucheckoutafter12:00,Andifyouleaveafter6:00pm,you’llhavetopaythefulldayrate.行李員崗位英語口語1、Excuseme.Whichoneisyourbag?2、Isthisbagyours?3、I’vecomeforyourluggage.4、Ihopeyouwilldropinagain!5、Thisisyourclaimtag.6、MayIhelpyouwithyourluggage?7、WhatelsecanIdoforyou?8、Gouldyousighhere?10、Isyourluggagewillbehereshortly?9、Breakfastisonthefirstfloor,from7:00amto9:00am.11、Howlongwillyouleavetheluggagehere?12、Letmetakeitplease!13、MayIhaveyourtag,please?14、What’syourroomnumber?15、Toiletisturnleft.16、Howmanypieces(ofluggage)doyouhave.17、Inourhotelwedon’taccepttips.Thankyouallthesame.18、Ihopeyouwillenjoyyou’restay.19、Haveanicetrip.20、Aretheseyourluggage.酒店商務中心英語口語：UsefulExpressions1、Iwanttosendafax.2、I’llsendthisfaxatonce.3、Sorry,sir.Thelineisbusy.4、Itriedalotoftime,butit’salsobusy.5、It’smymistake.6、I’msorrytobringyousomuchtrouble.7、Alldone,sir.Hereyouare.8、Letmecount,it’s15.5yuaninall.9、Couldyoutellmehowdoyoucountthisamount.10、Theregulationofchargeinbusinesscenterisonthisboard.11、MayIusetheInternet.12、Letmedial-up.Pleasesitdownandyoucanuseitalready.13、CanItypedofmyE-mail.14、Howmanycopiesdoyouneed?15、I’dliketocopythistwopiecesofpaper,what’sthecost?16、TheInternetchargein30minutesis10yuan.17、ThecopyeachpieceofpaperforA4sizeis1yuan.18、Toenlargeorlessenonepieceofpapercostsasmuchastwopiecesofpaper.19、Tocopythepaper’sbothsidescostsasmuchastwopiecesofpaper.20、I’llcalltheairlinetoseeifthereareticketsforyou.西餐廳英語口語一、沙司Sauce⑴冷沙司和冷調味品：①馬乃司沙司MayonnaiseSauce②千島汁ThousandIslandsDressing③醋油汁OilVinegar④芥末沙司MustardSauce⑤法式汁FrenchDressing⑥奶酪汁CheeseDressing⑵熱沙司：①布朗沙司BrownSauce②蘋果沙司AppleSauce③咖喱沙司CurrySauce④奶油沙司CreamSauce⑤番茄沙司TomatoSauce⑥黃油沙司ButterSauce二、菜肴生熟程度⑴一成熟Rare-R⑵三成熟MediumRare-MR⑶五成熟Medium-M⑷八成熟Mediumwell-MW⑸全熟Well-downW三、早餐1、大陸式早餐ContinentalBreakfast2、美式早餐AmericanBreakfast西柚汁GrapefruitJuice⑴果汁類：橙汁OrangeJuice菠蘿汁PineappleJuice番茄汁TomatoJuice檸檬汁LemonJuice⑵谷物類食品：燕麥片Oatmeal玉米片Cornflake糖漿Syrup蜂蜜Honey⑶蛋類：①煎蛋FriedEgg單面煎Sunny-sideup雙面煎OverEasy雙面煎老蛋OverHard②煮蛋BoiledEgg嫩2-3老5-7③炒蛋ScrambledEgg④水波蛋PoachedEgg⑤蛋卷Omele清蛋卷Plainomelet洋蔥蛋卷Onionomelet番茄蛋卷Tomatoomelet火腿蛋卷Hamomelet⑷肉類：火腿Ham香腸Sausage煙肉Bacon⑸面包：烤面包Toast面包卷Roll半角包Croissant黃油Butter果醬Jam⑹飲料類：咖啡coffee紅茶BlackTea牛奶Milk椰子Coco蘋果醬AppleJam橘子醬MarmaladeJam正餐1、頭盆Appetizers2、湯Soups3、色拉Salads4、主菜MainCourses5、甜點Desserts①奶酪Cheese②甜品Sweets蛋糕Cake水果Fruit香煙Cigarett菜單menu布丁Pudding比薩Pizz煎餅Pancake冰淇淋IceGream烹調方法1、煎Fried2、炸deep-frie3、炒Saute4、煮Boil5、燜Braise炒面FriedNoodles6、燴Stew7、烤Roast8、焗Bake9、鐵扒Grill10、串燒Broil酒店早餐英語口語水果:西瓜Watermelon調料:方糖Sugar西紅柿Tomato鹽Salt香蕉Banana醬油Soysauce梨Pear果醬Jam稀飯Ricegrud飲料:牛奶Milk橙Orange椒鹽Pepper葡萄Grape醋Vinegar橙汁Orangejuice蛋糕Cake黃油Butter煎餃Frieddumpling雙面煎蛋Friedover油條Deep-frieddoughsticks單面煎蛋Sunnysideup肉包Steamedstuffedbuns咸鴨蛋Saltduck’segg夾餡面包Breadsandwich烤面包Toast炒飯Friedrice豆?jié){Saybeanmilk咖啡Coffee1.Welcometoourrestaurant.歡迎到我們餐廳來。4.I’msorry,It’smyfault.很抱歉，那是我的錯。5.Whereisthewashroom?衛(wèi)生間在哪兒？黑咖Blakcoffee紅茶Redtea綠茶Greentea奶咖Whitecoffee7.I’mafraid,Youshouldpayitextra.對不起，恐怕這個要額外付費。8.Thecoffeeisfreeforyou.這咖啡是為您免費提供的。9.Howwoldyouliketopayincashorbycreditcard?您如何付款，刷卡還是現(xiàn)金？沾10鑄.T急hi穴s蓋is傅y詳ou曉r躍bi譽ll朽,恭Pl幸ea眾se禿c促he皺ck至i旨t舟an斜d麗si恒gn褲h鋒er臭e.猛禁這是寬您的歪帳單綱，請嘴核查袍并簽襲字。場fr菌ie福d煎爐L摘ob秒st材er嗓龍蝦擇c桐ue遺um糟be熔r黃夏瓜岡sa拍ut紀e炒被c任ra府b蟹定s洞pi便na視ch狹菠菜浩Bo紗il浩煮思oy水st鋼er鼻牡蠣捕t身om緒at宋o蕃懲茄愧st銹ew莖燴絞sh邁ri揭mp日y蝦低p揀at飯at長o馬餅鈴薯邪r保oa景st濱烤豆po躺rk舅/懶m欲ea助t肉停v饞eg最et叉ab處le傾蔬菜予g驅ri擾ll臟鐵扒晝m要ut晨to面n玉羊肉狼s彼ho誕ot蟻s筍早窯B偵ro夸il揮串燒保l匠am討b羔贏肉路au畏ke忽rg窩in這e茄突子s猶te底am迅e疫蒸宅du急ck泄鴨丙sp燭ri多ng僵o脊ni皺on譽大蔥腹sm奴ok垮ed況熏腔ch小ic棕ke翻n雞志o糠ni恰on溝洋蔥西sa鴉lt彼y咸禁b鏈ee饒f牛外肉松ch物il瞞i辣混椒奧s救we際et回甜恰fi垂sh固魚掛mu午sh居ro辰om柄香菇秀so杰ur陣酸味pr征aw置n大唐蝦齒be慢an喪豆舅ho傲t賀辣犧cr衛(wèi)oa洗ke券r娛黃花戶魚此ga轉rl稈ic葛大蒜映so交y貧醬扇ri戀b哲排骨膀主蛾食多Ba撞mb專oo燥bi嗓tt喪er暮苦裁ho飼of勉蹄張ri邊ce桌米危飯p響ep染pe級r士sa腐lt物椒蔑鹽慮ee州ls品鱔郵no折od洲le肚面剛條刪Be歲ve海ra斗ge熄飲料隊t靈ur仔tl筋e甲刃魚鴉ca揭ke辱蛋糕海te招a童茶債se顫af夕oo革d海洋鮮漫pa棍st蒼ri戴es答糕餅楊噸對鏈co煤ff鍋ee掏咖帖啡乏po滋mf再re餡t鯧原魚并To豪as丙t烤尖面包惠be份er虜啤酒貓a焰ba細lo致ne文鮑魚發(fā)碼瞎蝕拐瞧cr棵oi惠ss煉an縣t半桿角面伙包蝴Ju鑄ic胸e果老汁M拖in賤er隆al承w諒at記er果礦淺泉水風So何de揪w么at喜er碼汽界水貴應綠⒈雀We珍lc銹om推e洞to較o嬌ur鬧r輛es恰ta槍ur考an券t.勇歡迎名到我執(zhí)們餐龍廳。偉⒉培Ho溫w咳ma鍵ny撤p沫er民so亭n?炸幾位瓶？霜⒊攝He炎re襪i飄s澡th黑e衛(wèi)me恒nu茶,M雕ay血I腳t訴ak旺e祖yo冠ur遭o恭rd幟er些?這兩是菜濾單，港可以粉了點暑菜嗎朗？往⒋嶺Wh護at物k暮in房d叨of透f死oo誤d(陪dr勒in呢k)料wo虜ul栽d錘yo繁u范li脆ke吃?請低問你紡要點爹什么思菜（駛飲料趣）？館⒌晌Wo糟ul櫻d畫yo剖u礦li帶ke刮f讓ru茅it毅,(貸so味up挑,f筍is鵲h,朵ri郊ce夕)?納你由想要慌點水微果嗎椒？(瞧湯、玻魚、山米飯普)麻⒍其Do雀y錦ou聚h政av辦e密a法me粥al生v版ou影ch奏er河?搜你有援餐券坦嗎？打⒎遷Pl白ea從se踏e妄nj武oy蓄y旬ou宴r淹me暢al污.請豬你慢符用。榨⒏枕Th驅at孟’s鉗a筆ll永f耍or酒y冶ou蜻r若di式sh助es經(jīng).您阿的菜盈上齊映了。漠⒐休Th逃is箏w丸ay估p雷le釣as墻e,換t偵o豐ta態(tài)ke挽y竊ou屢r鏟or回de接r.佩請餓到這打邊