米其林平衡計分卡實施計劃BSClanning

IS/ITTransformationProgramGeneralapproachtoBalancedScoreCardimplementation

(reviewedversion–04/04/03)（平衡計分卡實施的整體方法）（回顧版本-04/04/03)Ina2-dayseminarwithIS/ITandQualitymanagers

(SGIandzone):Refineandvalidateobjectivestoassess評估、改善和驗證目標(biāo)ValidateKPIs(musthave/nicetohave)驗證KPI（必須/最好）Selectpilotzone選擇試點區(qū)域23FormalpresentationofpilotresultstoTPO正式向TPO展示試點結(jié)果Roll-outstrategytoothercountries/zones向其他國家/區(qū)域推行戰(zhàn)略2ndwaveofKPIs第二波KPIMeetingswithsponsor和發(fā)起人一起開會MayJuneJulyAugustSeptemberOctoberAprilAssessment評估Approach

definition方法定義AnalyzeIS-ITstrategySetobjectives分析IS-IT戰(zhàn)略設(shè)立目標(biāo)2BalancedScoreCardtooldefinition&selection平衡計分卡工具定義和選擇Preparepilotimplementation準(zhǔn)備試點實施Pilotroll-out試點推行3ChangemanagementCommunication改變管理溝通Othercountries

roll-out在其他國家推行Stage1Stage2Stage3KPIsreviewand

stage4preparationKPI回顧和第四階段準(zhǔn)備……Creationofacommittee(includingCIO)toanalyze

periodicallyBSCresults建立一個委員會（包括首席信息官）來定期匯報分析平衡計分卡的結(jié)果1stversionofKPIs第一版本KPI指標(biāo)Must/nicetohave必須/最好1Ina2-dayseminarwithIS/ITandQualitymanagers兩天的研討會與IS/IT及質(zhì)量經(jīng)理們一起

(SGIandzone):(SGI和區(qū)域）TrainaboutwhatisBSCanditsmainbenefits關(guān)于什么是平衡計分卡和它的主要好處的培訓(xùn)PresentgoalsandapproachofMichelinBSCproject米其林平衡計分卡項目目前的目標(biāo)和方法Challengefirstlistofindicators首要困難清單1Implementappropriate

measurementtoolsworldwide在世界所有站點推行合適的測量工具NovemberStage4…CurrentState現(xiàn)行狀態(tài)Jane翻譯的不準(zhǔn)確的地方歡迎交流您的見解紅色部分為理解的不確切的IS/ITTransformationProgramGeneralapproachtoBalancedScoreCardimplementation

平衡計分卡實施的整體方法（原始版本）

(originalversion)Ina2-dayseminarwithIS/ITandQualitymanagers

(SGIandzone):RefineandvalidateobjectivestoassessValidateKPIs(musthave/nicetohave)Selectpilotzone23FormalpresentationofpilotresultstoTPORoll-outstrategytoothercountries/zones2ndwaveofKPIsMeetingswithsponsorMayJuneJulyAugustSeptemberOctoberAprilCurrentState

Assessment目前狀態(tài)評估Sponsor

Adhesion發(fā)起人參與AnalyzestrategySetobjectives分析戰(zhàn)略建立目標(biāo)2ToolDefinition方法（定義）Preparepilot

implementation準(zhǔn)備試點實施Pilotroll-out試點首展3ChangemanagementCommunicationOthercountries

roll-outStage1Stage2Stage3KPIsreviewandstage4preparation……Creationofacommittee(includingCIO)toanalyze

periodicallyBSCresults1stversionofKPIsMust/nicetohave第一版KPI（必須）1Ina2-dayseminarwithIS/ITandQualitymanagers兩天的研討會與IS/IT及質(zhì)量經(jīng)理們一起

(SGIandzone):TrainaboutwhatisBSCanditsmainbenefitsPresentgoalsandapproachofMichelinBSCprojectCurrentStateAssessmentofreportingpracticesandtools目前的實踐及工具的狀態(tài)的評估報告1ImplementappropriatemeasurementtoolsworldwideNovemberStage4…IS/ITTransformationProgramStage1:Definingtheobjectivestoassessandselectingappropriateindicators第一階段：定義評估的目標(biāo)和選擇適當(dāng)?shù)闹笜?biāo)21stmeeting(internalkickoff):validationoftheapproach

andexpectedresults,preparationoftraining&CSAseminarSponsoradhesionLookforactivesupport

fromCIOtoBSCapproach從首席信息官處尋求對于平衡計分卡的積極支持Definehighlevelexpectedresults定義高層期望的結(jié)果CurrentStateAssessmentWhatarethefiguresalreadyavailable(nature,periodicity,reliability…)?什么是已經(jīng)可用的指標(biāo)(性質(zhì)/頻率/可靠度…)Whatistheorganizationsupportingdatacollection?什么是組織的支持?jǐn)?shù)據(jù)的收集？AnalyzestrategyFromCorporateandIS/ITstrategies,definetheobjectivestoassessforeachBSCtopic(Finance,Businesscustomers,Operationalefficiency,Evolutioncapability…)從公司和信息戰(zhàn)略出發(fā)，為每一個平衡計分卡主題定義評估目標(biāo)(財務(wù)/商業(yè)客戶/經(jīng)營效率/變革能力…)1stversionofKPIsProposelistofKPIstobeselectedduringseminar在研討會中選定KPI計劃清單Splitbetween“Musthave”(includedinthe1stversion)and“nicetohave”區(qū)分”必須有”和’最好有’（包含在第一版)）2ndmeeting:seminarcontentsandexpectedoutputvalidationIna2-dayseminarwithITandQualitymanagers(SGIandzone):RefineandvalidateobjectivestoassessValidateKPIs(musthave/nicetohave)SelectPilotcountryFormalmeetingattheendofW1在第一波結(jié)束后召開正式會議Analyzefromcorporatedataandkeymanagersinterviews分析公司數(shù)據(jù)以及與主要經(jīng)理的面談結(jié)果Derivedfromstrategicgoals來自戰(zhàn)略目標(biāo)Inlinewithexternalbenchmarkandbestpractices與外部基準(zhǔn)和最好的實踐保持一致InterviewsofIS/ITcontrollingkeypeople與信息控制的關(guān)鍵崗位人員面談InterviewsofIS/ITmanagers與信息經(jīng)理面談MayAprilCurrentState

AssessmentSponsor

AdhesionAnalyzestrategySetobjectives2Stage11stversionofKPIsMust/nicetohave1Ina2-dayseminarwithIS/ITandQualitymanagers

(SGIandzone):TrainaboutwhatisBSCanditsmainbenefitsPresentgoalsandapproachofMichelinBSCprojectCurrentStateAssessmentofreportingpracticesandtools1ChangemanagementCommunication組織應(yīng)該是指具體的部門、業(yè)務(wù)單元、或者工廠IS/ITTransformationProgramStage2:Preparingimplementationinapilotzone準(zhǔn)備在一個試點區(qū)域?qū)嵤ㄍ菩校?stmeeting:validationoffirstKPIsand

calculationprocessToolkitdefinition工具箱的定義RedacttrainingguidetoBSCimplementation編寫平衡計分卡實施的培訓(xùn)指導(dǎo)書PreparetemplatesforKPIscalculationandreporting準(zhǔn)備KPI的計算模板和報告Identifycause/effect,settheactualbalancebetweenindicators確定原因/影響，設(shè)置指標(biāo)間的實際余額PreparepilotimplementationSetaprecisedefinitionofrequiredinformation設(shè)置要求信息的精確定義

Definefirstindicatorscalculationprocessandrefreshmentperiodicity定義首要指標(biāo)的計算過程和更新周期Createunitscorecardstocollectbasicdata(pyramid)建立積分卡單元來收集基礎(chǔ)數(shù)據(jù)（金字塔）DesignExcelspreadsheetwithbuild-informulas設(shè)計含有內(nèi)置公式的excel表格Createuserfriendlyrestitutiontemplate(webenabledBSC)創(chuàng)建使用者親和性補償模板(網(wǎng)絡(luò)授權(quán)平衡計分卡可用)Externalcasestudies外部案例學(xué)習(xí)Processdesignfromcurrentreportingmethods從目前的報告方法中做過程設(shè)計JuneStage2ChangemanagementCommunicationTooldefinitionPreparepilot

implementationIS/ITTransformationProgramStage3:ImplementingtheBSCinapilotzonewithlimitednumberofKPIs在那些具有有限KPI數(shù)量的試點區(qū)域推行平衡計分卡3FormalpresentationofpilotresultstoCIORoll-outstrategytoothercountries/zones2ndwaveofKPIsMeetings:FirstBSCreportsanalysisImplement

measurementtoolsCheckavailabilityofdatarequiredtobuildindicators檢驗必要數(shù)據(jù)是否可用來建立指標(biāo)Havezoneimplementsolutionstocollectneededinformation為了使區(qū)域推行解決辦法兒搜集必要的信息數(shù)據(jù)Pilotroll-outBuildashorttermactionplanwithpilotmanagerstocollectrequireddata通過試點經(jīng)理搜集一些必要的數(shù)據(jù)來建立一個短期的行動計劃SupportpilotcountrytoissueitsfirstBSC支持試行國家發(fā)布它的第一批平衡計分卡KPIsreviewAssessreliabilityof1stwaveKPIsandindustrializationofcalculationprocess評估第一波KPI和工業(yè)化計算流程的可靠度Prepare2ndwavesindicatorscapitalizingonpilotexperience利用試點經(jīng)驗準(zhǔn)備第二波指標(biāo)Changemanagement

CommunicationPresenttemplatesexamplesandbroadcasttrainingguide目前范本示例和推廣培訓(xùn)指導(dǎo)Keepallstakeholdersuptodatewithnewsfrompilotroll-out保證所有的利益相關(guān)者獲得從試點傳出的最新消息Opena“hotline”toanswerquestionsaboutBSCroll-out開通一個熱線來回答關(guān)于平衡計分卡推出的問題Interviewswithlocalmanagers與本地經(jīng)理面談Projectssupervision項目管理AnalysisofpilotBSC分析試點平衡計分卡Processdesignfromcurrentreportingmethods從目前的報告方法中做過程設(shè)計E-mailnewsletter郵件時事通訊Conferencecalls電話會議InterviewswithlocalIS/ITandFinancemanagers和本地的信息經(jīng)理及財務(wù)經(jīng)理面談Presenceatpilotsitefordirectsupport參與試點的直接支持工作JulyAugustSeptemberPilotroll-outChangemanagementCommunicationStage3KPIsreviewand2ndwavepreparationImplementappropriatemeasuretoolsworldwide3IS/ITTransformationProgramStage4:Capitalizingonpilotexperiencetoprepareworldwideroll-outandtoincreasethenumberofKPIs

有效利用試點經(jīng)驗準(zhǔn)備向世界范圍推廣并增加K