2021年1月3938國(guó)開(kāi)電大專科管理英語(yǔ)2試題及答案

經(jīng)典word整理文檔，僅參考，雙擊此處可刪除頁(yè)眉頁(yè)腳。本資料屬于網(wǎng)絡(luò)整理，如有侵權(quán)，請(qǐng)聯(lián)系刪除，謝謝！[2021年1月3938國(guó)開(kāi)電科管理英語(yǔ)2及答][2021年1月3938國(guó)開(kāi)電大?？乒芾碛⒄Z(yǔ)2試題及答案]2021年1月3938國(guó)開(kāi)電大?？乒芾碛⒄Z(yǔ)2試題及答案一、交際用語(yǔ)每小題2分，共10分)1-5題：選擇正確的語(yǔ)句完成下列對(duì)話，并將答案序號(hào)寫在答題紙上。1.-Wouldyoumindfillingthequestionnaireforme?-_______________A.Noproblem.B.Sorry，Ican＇tgothere.C.Ireallyappreciatethat.[答案]A2.-Canyoustayherelonger?-_______，butIhavetobebacktomorrow.A.IdlovetoB.NothankyouC.Imafraidnot[答案]A3.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?-_______________A.Itdoesn＇tmatter.B.Byallmeans.C.Ihavenoidea.[答案]B4.-Iamsorry.Nowwhatwerewetalkingabout?-_______________A.Nevermind.B.That＇sOK.C.Youweresayingthatyouusedtobeateacher.[案]C，isthatservicecenter?Theelevatorofourapartment＇twork.-_______________A.Oh，Idon＇tknowwhat＇swrongwithit.B.Sorry，I＇llhaveitcheckedoutatonce.C.OK，Isee.Thankyou.答案]B二、詞匯與結(jié)構(gòu)共計(jì)30分，每小題2分)6-20題：閱讀下面的句子，從C號(hào)寫在答題紙上。6.Let＇s_________ourplan.A.startB.startedC.starting[答案]A7.Ididn’tdo_________lastweek.A.nothingB.somethingC.anything[答案]C8.Accordingtotheirfeedbacksheets，theparticipantsareallwiththetraining.A.satisfiedB.satisfyingC.satisfactory[答案]A9.TheJiaheCommunityServiceCenterisabouttoserviceforresidents.A.providedB.provideC.providing[答案]B10.I＇dliketo_________thatthestaffmemberwhoservedmedidn＇treallyseemtoknowwhathewasdoing.A.pointoutB.pointatC.pointin[答案]A11.Ihavecoffee_________breakfasttime.A.atB.inC.on[答案]A12.Hiringtherightemployee_________you_________athousandtimesoverinhighemployeemorale.A.pays…offB.take…offC.pays…back答案]C13.Areyoufamiliar_________thesaying，＇snotwhatyouknow，butwhoyouknow”?Ineventplanning，networkingiskey!A.withB.toC.in答案]A14.Weshouldtakethedegree_________accountwhenwerecruitanewsecretary.A.withB.intoC.of[答案]B15.Thecandidateshoulddressinamannerthatisappropriatetotheposition_________heisapplying.A.forwhichB.whichC.that[答案]A16.Participantshave_________theProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed[答案]C17.Undernocircumstance_________totellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow[答案]B18.We_________itverymuchthatyou＇vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promise[答案]A19.Wefeel_________withtheinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprised[答案]A20.Iwouldrather_________twoweeksearlier.A.youshouldcomehereB.youcamehereC.youhadcomehere[案]C三、閱讀理解共40分，每小題4分)21-25題：閱讀下列短文，從C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。Passage1Thehousesweliveinareveryimportant.Theykeepusfrombeingcoldinthewinterandhotinthesummer.Inthewintertheykeepoutthesnow.Theyalsokeepoutthewind.Evenifitisblowingoutside，weareniceandwarminside.Inthesummerhouseskeepthehotsunfromus.Whenitrains，theykeepusfromgettingwet.Housesarealsoplaceswherewecanfeelsafe.Peoplecan＇tgetatusorourthings.Housesgiveusaplacetobetogetherwithourfamiliesandfriends.Mothersandfatherscarefortheirchildrenthere.Thechildrenplaythere.ThefamilyeatandsleepunderthesameroofHousesaredifferentinmanyways.Theyaremadeofdifferentthings.Somehousesaremadeofwood.Somearemadeofstone.Sometimesmorethanonethingisusedtomakeahouse.Housescomeindifferentsizes.Somehouseshaveonlyoneroom，Somehouseshavemorethanoneroom.Bigapartmenthousesfoundincitieshaveagreatmanyrooms.Theyholdmanyfamilies.Theroomsinwhicheachfamilylivesarecalledanapartment.Housesaredifferentinthewaystheyarebuilt.Housesinhotcountriescanbelightlybuilt.Inplacesitrainsmuchofthetime，housesmustkeepoutthewater.21.WhichofthefollowingisNOTmentionedinthepassage?A.Peoplefeelsafeinhouse.B.Familiesandfriendsliveinthesamehouse.C.Childrenoftenplayinhouse.[答案]B22.Accordingtothepassage，thehousecankeepoutA.thewindB.thesnowC.thewindandthesnow[答案]C23.HousesareinsizesandmanywaysA.beautifulB.thesameC.different[答案]C24.WhichofthefollowingisprobablyNOTthethingusedtobuildhouses?A.steelB.cottonC.stone[答案]B25.FromthepassagewecaninferthatpeopleA.inhotplacesliketolivethelightly-builthousestogetheatB.inthecoldplacesliketoliveinthestronghousestokeepsafeC.insomeplaceswhereitrainsmuchofthetimeliketoliveinhousewhichcankeep[答案]A26-30題：請(qǐng)根將答案寫在答題紙上。Passage2Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem，themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants，theanswersarequitedifferent.Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample，youcanactasoneofthecustomersina，andseehow＇retreated.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.When，theyusuallyworkwell.Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable，aswellastheleastcostly，ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant，＇rewastingyourtime.Implementone，，threeoralloftheabovetechniques，andyourserviceandproductwillimproveovernight.26.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.[案]F27.Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.[答案]T28.It＇snotnecessarytoknowaboutthecustomers’needsandpreferences.[答案]F29.Questionnairesareusefulingettingfeedbackfromcustomers.[答案]T30.Front-linestaffhavenothingtodowithimprovingcustomerserv