2023學(xué)年完整公開課版特殊情景

TicketService訂票服務(wù)

Unusual

Circumstances特殊情景1.Addingpassengeronthewaitinglist.

將旅客放在候補(bǔ)名單里2.Makechangeandendorsementforthepassenger.機(jī)票改簽3.TicketRefund.退票Unusual

Circumstances特殊情況StandbyticketisaspecialOclassticket(Oclassisusedbyairlinestodistinguishfarediscountlevels.)It'sdifferentfromordinaryairtickets.Youcanapplyforastandbyonlywhenseatsareavailablebeforethedeparture.1.Addingpassengeronthewaitinglist將旅客放在候補(bǔ)名單里候補(bǔ)機(jī)票是一種特殊的O艙機(jī)票，與普通機(jī)票存在差異。只有當(dāng)航班截載前有空余座位時(shí)，才可以申請候補(bǔ)。

Canapassengergettotheairportandboardhisflightwithoutabooking?只要航班有空位(vacantseat)，在乘機(jī)柜臺(checkincounter)關(guān)閉前，乘客就可以持有效機(jī)票(validticket)辦理手續(xù)。有效機(jī)票指有確認(rèn)的座位預(yù)訂、款項(xiàng)付清的機(jī)票，預(yù)定在何時(shí)完成并不重要。不過，在登機(jī)前臨時(shí)購買的機(jī)票價(jià)格一般高于提前預(yù)定機(jī)票的價(jià)格。航空公司稱那些有預(yù)訂并出票、但未按時(shí)搭乘航班的人為noshow乘客;稱那些沒有預(yù)訂但卻臨時(shí)出現(xiàn)搭乘航班的人為goshow乘客。Filloutyournameonthewaitinglistattheairportticketcounter在機(jī)場售票柜臺填寫座位候補(bǔ)訂座單Gototheticketcounter30minutesbeforedeparturetocheckwhetherthewaitingseat

issuccessful.在航班起飛前30分鐘到售票柜臺查詢候補(bǔ)座位是否成功Ifthewaitingseatissuccessful,pleaseshowtheIDcardtothecounteragent.如候補(bǔ)座位成功，請向售票員出示乘機(jī)旅客的有效身份證件ThecounteragentfillsouttheticketaftercheckingtheID.售票員查驗(yàn)身份證件后填開客票Topayfortheticket.付款取票Standbyticketsteps候補(bǔ)機(jī)票流程Changeticket:Itreferstochangethetraveldateorflightonthesamerouteofthesameairline.Endorseticket:Itreferstotheendorsementbetweendifferentairlines.Theremustbeatransferagreementbetweenthetwoairlines.2.Makechangeandendorsementforthepassenger機(jī)票改簽改：改期指在同一航空公司的同一航線上，更改出行日期或航班。簽：指的是機(jī)票可否更到別的航空公司，簽轉(zhuǎn)的兩個(gè)航空公司之間必須有協(xié)議.

ChangeRestrictions:Thefullpriceticketcanbechanged.Thediscountticketdependsonspecificconditions.全價(jià)票可以更改，特價(jià)打折票要看具體條件.Therearetwotypesofflightchanges:

thesameclasschangeandupgradechange.Normallyairlineswillnotchargeforchangingthesameclassbutwillaskformakingupthedifference.航班的變更又分為兩種：同等艙位條件下的變更和升艙變更，升艙是指所更改的航空公司相同，但所改的艙位折扣高于原訂艙位的折扣。一般情況下同等艙位更改航空公司不收取手續(xù)費(fèi)；升艙一般情況下航空公司都會要求補(bǔ)足差價(jià)。具體的費(fèi)用以及差價(jià)按具體航空公司及其艙位規(guī)定辦理.Endorsementisonlyforpassengerswithfull-pricetickets.Discountticketscannotbeendorsed.Generallyspeaking,domesticairticketscannotbeappliedforendorsementduetopersonalreasons,itcanonlybeendorsedforairlinereasons.EndorsementRestrictions簽轉(zhuǎn)只適用于全價(jià)票的客人，折扣票不可以簽轉(zhuǎn).目前國內(nèi)機(jī)票除航空公司原因外，一般不可因個(gè)人原因申請辦理簽轉(zhuǎn)。TicketRefund：Referstotherefundoftheticket.Thereareseveraltypesofticketrefunds.Full-priceticketscanberefundedunconditionally.Whetherthecheapanddiscountticketscanberefundedornotitdependsonspecificconditions.3.TicketRefund退票退票：指的是機(jī)票的退票，機(jī)票的退票分為幾類，全價(jià)機(jī)票可以無條件退票，特價(jià)，打折機(jī)票要看具體的條件。1.According

to

CAAC

's

regulation,

if

a

passenger(except

agroup

passenger)

ask

for

a

refund

of

his

ticket

24

hours

before

the

departure

time,

the

cancellation

fee

is

10%

of

theoriginal

fare.

If

the

passenger

asks

for

a

refund

of

his

ticket

within

24

hours

and

2

hours

before

the

departure

time,

he

has

to

pay20%

of

the

original

fare.

If

he

asks

for

a

refund

of

his

ticket

within

2

hours

before

the

departure

time,

he

has

to

pay50%

of

the

original

fare.2.Inprinciple,ticketsbelow30%offwillnotbechangedorrefunded.Refundpolicy:退票規(guī)定:1.一般是起飛前24小時(shí)以前收10%的退票費(fèi)，起飛前24以內(nèi)2小時(shí)以前收20%的退票費(fèi)，起飛前2小時(shí)以內(nèi)收50%的退票費(fèi)，其他規(guī)定見航空公司退票明細(xì)表。2.原則上3折以下機(jī)票不改簽、不退票.ReferenceMaterials李瑛、戰(zhàn)海林、孫卓夫編著，《民航地勤英語》，航空工業(yè)出版社，2020蔣煥新編著，《民航地勤服務(wù)英語》，科學(xué)出版