洲際員工個(gè)人發(fā)展計(jì)劃指南

洲際員工個(gè)人發(fā)展計(jì)劃指南第1頁，共32頁，2023年，2月20日，星期日Agenda

日程Reviewfeedbackfromourpeople回顧來自員工的反饋建議PDPProcessPDP流程Manager’sResponsibilities上司的責(zé)任Employee’sResponsibilities員工的責(zé)任DevelopmentPlanningGuidelinesandExamples發(fā)展計(jì)劃的指引及實(shí)例Whatthenext?下一步?第2頁，共32頁，2023年，2月20日，星期日Fromanemployeepointofview,whatarethebiggestchallengesinpreparingtheirPDP?

員工在準(zhǔn)備其PDP時(shí)面臨的最大挑戰(zhàn)MyknowledgeandabilitytocompletethePDPform完成PDP表格所需的知識(shí)和能力Findrightdevelopmentactivitiesformyimprovement尋找針對(duì)改進(jìn)的恰當(dāng)發(fā)展行動(dòng)MyManager’sgenuineinterestinpeople’sdevelopment上司對(duì)員工發(fā)展的切實(shí)關(guān)注Lackofopportunitytogrowinmyproperty酒店內(nèi)的發(fā)展機(jī)會(huì)欠缺第3頁，共32頁，2023年，2月20日，星期日Fromamanagerpointofview,whatarethebiggestchallengesinhelpingourpeopletopreparetheirPDP?

上司在幫助員工準(zhǔn)備PDP時(shí)面臨的最大挑戰(zhàn)Costoftime,money,andresourcesinpeople’sdevelopment時(shí)間、金錢和員工發(fā)展所需的各類資源Manager’sknowledgeandabilitytohelpourpeopleintheprocess上司幫助員工PDP所需的知識(shí)和能力Managerlackofcommitment上司對(duì)PDP缺乏認(rèn)可和投入第4頁，共32頁，2023年，2月20日，星期日Whyourpeopledon’tfeelwearefocusingontheirdevelopment?

員工為何感受不到我們對(duì)其發(fā)展的重視?NoPDPMeeting沒有PDP會(huì)談Lackoffollowupforindividual’sPDP對(duì)員工PDP缺乏落實(shí)Turnoverofmiddlemanagersbreakstheprocess因中層經(jīng)理流動(dòng)而導(dǎo)致的進(jìn)程終止PDPnotlinkwithpeople’spromotioninthehotelPDP和員工升職之間缺乏關(guān)聯(lián)Peoplethoughtpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment相對(duì)個(gè)人發(fā)展，員工認(rèn)為升職和加薪更重要PeoplethoughtPDPis“attendingtraining”,butalotoftime,itisnotthemosteffectiveway員工將PDP等同于“參加培訓(xùn)”，其實(shí)很多時(shí)候培訓(xùn)并非最有效途徑第5頁，共32頁，2023年，2月20日，星期日Whatdoyouliketoseemostinthistraining?

在此次的培訓(xùn)中，我們希望看到..?Talkaboutmoreon-the-jobactivities更多討論在崗工作活動(dòng)Waysorapproachestolearntoimprovetheirshortages/weakness.改進(jìn)員工弱項(xiàng)的學(xué)習(xí)方法和途徑HavemorerealcasesandexamplesonhowPDPlinktoperformance運(yùn)用更多真實(shí)案例來闡述PDP與績(jī)效之間的聯(lián)系Howtoreviewtheprogressofemployees’PDPeffectively&conveniently?如何方便有效地評(píng)估員工PDP進(jìn)程Emphasisontrackingandfollowingup追蹤進(jìn)展，重視落實(shí)第6頁，共32頁，2023年，2月20日，星期日WhatelsetheCorporateOfficecandotohelpyourhotelimproveinthisarea?/公司還有哪些事項(xiàng)可幫助酒店提升PDP表現(xiàn)?Structuredpromotion/transferpolicycommittedbyowners標(biāo)準(zhǔn)化的升職/調(diào)崗政策且獲業(yè)主認(rèn)可Aplatformforhotelstosharebestpracticeindevelopmentplanning.建立酒店間可分享有關(guān)發(fā)展計(jì)劃最佳做法的溝通平臺(tái)Adevelopmentresourcesbookletforourpeopletorefertowhenpreparingtheirdevelopmentplansuchas“SuccessfulManagerHandbook”publishedbyPDI提供在準(zhǔn)備發(fā)展計(jì)劃時(shí)用作參考的小冊(cè)子，如PDI出版的“成功經(jīng)理手冊(cè)”Tohavemoreintegratedapproachandcommunicationontalentmanagementprocess有關(guān)精英管理流程更為全面完整的方案和溝通資訊MorefocusedandstructuredinHIPOdevelopment在高潛力員工發(fā)展方面更具針對(duì)性和系統(tǒng)性第7頁，共32頁，2023年，2月20日，星期日Process

流程Steps/步驟Who/何人負(fù)責(zé)When/何時(shí)完成HRorganizeandconducttrainingtomanagersandemployeesHR組織開展針對(duì)經(jīng)理和員工的培訓(xùn)HR人力資源部February/2月EmployeeprepareownPDPbaseonperformancefeedback員工根據(jù)績(jī)效反饋結(jié)果，準(zhǔn)備其PDPEmployee員工March/3月ManagerprepareforthePDPmeeting經(jīng)理準(zhǔn)備進(jìn)行PDP會(huì)談Manager經(jīng)理March/3月ConductPDPmeetingandagreeonplan主持PDP會(huì)談并達(dá)成一致Manager&Employee經(jīng)理和員工March/3月ImplementthePlan實(shí)施計(jì)劃Employeewithsupportbymanager員工實(shí)施，經(jīng)理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其發(fā)展需求，應(yīng)有相應(yīng)發(fā)展計(jì)劃Employeeownshis/herdevelopment.Managerprovidessupport.員工對(duì)其自身發(fā)展負(fù)責(zé)，經(jīng)理則需提供支持第8頁，共32頁，2023年，2月20日，星期日Employee’sResponsibilities

員工責(zé)任Takeownershipandaccountabilityforyourdevelopment&growth對(duì)自身發(fā)展承擔(dān)責(zé)任和義務(wù)Thinkaboutyourcareeraspiration考慮自身職業(yè)理想Knowyourstrengthandgaps了解自身優(yōu)勢(shì)和差距Seekfeedbacksfrommanager,peers,andsubordinate主動(dòng)獲取上司、同僚和下屬的反饋PrepareyourPDP準(zhǔn)備自己的PDPDiscussyourPDPwithyourManager和上司討論自己的PDPImplementyourPDP實(shí)施自己的PDPAskforsupportandseekfeedbackcontinuously持續(xù)尋求支持并聽取反饋第9頁，共32頁，2023年，2月20日，星期日Manager’sResponsibilities

上司的責(zé)任Deliverourcommitment–roomtogrow遵守承諾–發(fā)展的空間Knowpeople’scareeraspiration了解員工的職業(yè)理想Knowpeople’sstrengthandgaps了解員工的優(yōu)勢(shì)和差距Spendtimetodiscussemployee’sPDP花時(shí)間與員工討論其PDPProvidesuggestionsondevelopmentmethodandactivitiesduringPDPmeeting在PDP會(huì)談中提供關(guān)于發(fā)展方式及活動(dòng)的建議Providenecessarysupportforyourpeopletoimplementtheirdevelopmentplan在員工實(shí)施發(fā)展計(jì)劃時(shí)向其提供必要的支持Providecontinuousfeedback持續(xù)提供反饋第10頁，共32頁，2023年，2月20日，星期日Planningforsuccess

為成功計(jì)劃第11頁，共32頁，2023年，2月20日，星期日MyCareerAspirations

我的職業(yè)理想WhatIwanttodointhefuture?我未來想從事什么職位?Timeframe?時(shí)間表？Mobility?是否愿意遷移？Realistic?切合實(shí)際？IfIstayincurrentrole,howIwanttoseemyselfbeingmoreeffective如果依然從事現(xiàn)職位，任何使自己更加有效？第12頁，共32頁，2023年，2月20日，星期日MyCareerAspirations–Example

我的職業(yè)理想–實(shí)例Tostayincurrentroleinnext12months

在接下來的12個(gè)月中依然任現(xiàn)職Openafullservicehotelin1stor2ndtiercitywithinnext2years之后兩年內(nèi)，在1或2線城市籌開一家全功能酒店TobecomeanF&BheadinCPorIChotelsin3years3年內(nèi)成為CP或IC酒店的餐飲總監(jiān)TobecomeaGMinHIEXin12months12個(gè)月內(nèi)成為假日快捷酒店的總經(jīng)理Tostrengthenmyleadershipincurrentroleinnext12months

之后12個(gè)月里在現(xiàn)職任內(nèi)提升自身領(lǐng)導(dǎo)力ToacquireexposureinRoomsinnext12months

在之后12個(gè)月里涉獵房務(wù)部第13頁，共32頁，2023年，2月20日，星期日Reflectonperformancereview,other’sfeedback,andyourcareeraspiration反思績(jī)效評(píng)估結(jié)果和他人反饋，體現(xiàn)個(gè)人職業(yè)理想Identify2to4areastofocus(strengthanddevelopmentneeds,currentroleandfuturerole)致力于2至4個(gè)關(guān)鍵領(lǐng)域（優(yōu)勢(shì)、發(fā)展需求、現(xiàn)職、未來職位）TargetslinktoLeadership/FunctionalCompetencies目標(biāo)專注于領(lǐng)導(dǎo)/專業(yè)能力Focusonyourbehavior,notonbusinessresults關(guān)注自身行為而非經(jīng)營(yíng)結(jié)果Step1:MyTarget

第一步：我的目標(biāo)WhatIamgoingtofocusmydevelopmenton?發(fā)展應(yīng)關(guān)注哪些方面第14頁，共32頁，2023年，2月20日，星期日DefiningDevelopmentTarget

制訂發(fā)展目標(biāo)Behaviour行為Skill技能Knowledge知識(shí)WinningWays制勝之道LeadershipCompetencies領(lǐng)導(dǎo)能力FunctionalCompetencies專業(yè)能力Technicalskills業(yè)務(wù)技能第15頁，共32頁，2023年，2月20日，星期日ClusterDefinitionCompetenciesTeamFocused

“Workingtogethereffectivelytomeetbusinessgoalsfaster”FosteringCollaborationLeadingandDevelopingPeople&SelfAction-Oriented“Drivingtoachieveambitioustargetsinanefficientway”DriveforResultsTurningVisionintoActionPassionate“Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds”Guest/Customer&MarketFocusChampioningChangeSavvy“Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture”ThinksAheadUnderstandingourBusinessIHGLeadershipCompetencies洲際領(lǐng)導(dǎo)能力第16頁，共32頁，2023年，2月20日，星期日IHGLeadershipCompetencies

洲際領(lǐng)導(dǎo)能力

TeamFocused:LeadingandDevelopingPeople“Workingtogethereffectivelytomeetbusinessgoalsfaster”LevelSummaryHowwebehaveHotelEmployeeCorporateBand8Developsself,andgivescleardirectionsasneededTellspeoplewhattheyneedtodowhereappropriate,inahelpfulwaythatdoesn’tdenttheirconfidenceTrustspeople:Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision;rolemodelshowtodoitGivesconstructive,helpfulfeedbackonwhatpeoplearedoingandhowtoimprove;doesn’tturnablindeyetocolleagueperformancethatisn’tgoodenoughandappliesthesamestandardtoselfLooksforopportunitiestodevelopownskillsandwelcomesguidanceandfeedbackonhowtodothisHotelSupervisorCorporateBand7Explains&showswhattodoandwhyCommunicatesgoalsandobjectivesandmakeslinkswithorganizationalgoalsAssignstasks,settingclear,specificperformanceexpectations,objectives,standards,andaccountabilityShowspeoplewhat’stherightandwrongwaytodothings,showingwhat‘good’performancelookslikeReinforcesthisbyregularlyrecognizingandpraisingpeopleforajobwelldone,andhelpingthemimprovewhenajobisnotwelldoneHotelGMs1/2HotelExecteamsanddepartmentheadsCorporateBands5/6EncouragesinputfromtheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemConsidersothers’capabilitiesandpotentialwhenassigningactivitiesandprojectsHoldsselfandothersaccountableforachievingresults:establishesspecificandefficientfollow-upmechanismstotrackprogressProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceReinforcesperformancebyregularlyrecognizingandpraisingindividualsandtheteamforajobwelldoneHelpsothersdeveloptheirskills,usingthelearningprincipleof‘tellme,Iforget,showme,Iremember,involveme,Iunderstand’HotelGMs3/4/5CorporateBands4Leads,developsandactivelyinvolvestheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceUnderstandsandleveragesthemajorstrengthsandweaknessesofteammembers,includingselfMonitorsongoingperformanceandprogressandkeepseveryonefocusedonwhatiscriticaltoteamsuccessAppropriatelyandregularlyrecognizesandrewardsindividualsandtheteam第17頁，共32頁，2023年，2月20日，星期日MyTarget-Examples

我的目標(biāo)－實(shí)例Target目標(biāo)Success成功Action行動(dòng)Tracking追蹤進(jìn)程Workonmyabilitytoempowermyteammembers致力于提高自己授權(quán)下屬的能力BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預(yù)定部和客房部建立協(xié)作共贏的工作關(guān)系Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對(duì)一面談技巧，提高溝通效率Knowingrevenuegenerationprinciplesandmethods了解有關(guān)營(yíng)收的原則和方法Increasepersonaljobaccuracyandattentiontodetails加強(qiáng)對(duì)工作細(xì)節(jié)的關(guān)注，提高準(zhǔn)確度Strengthenmyleadershipandbuildahighlymotivatedteam提升個(gè)人領(lǐng)導(dǎo)力，建立高成效團(tuán)隊(duì)Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學(xué)習(xí)市場(chǎng)/競(jìng)爭(zhēng)方面的知識(shí)。計(jì)劃并實(shí)施旨在提升賓客滿意度的項(xiàng)目第18頁，共32頁，2023年，2月20日，星期日Step2:MySuccess

第二步：我的成功WhatwillIbeableto‘do’,‘see’,‘hear’,‘say’,afterthedevelopmentofmyjobskills,knowledge,behaviourorexperience?Andwhatwillothersbesaying?工作技能、知識(shí)、行為或經(jīng)歷的發(fā)展會(huì)如何體現(xiàn)在個(gè)人“言行舉止”上？Focuson“you”,notbusinessmeasurement關(guān)注“你”自身的改變，而非經(jīng)營(yíng)業(yè)績(jī)的提升Bespecific特定明確Whatwillbedifferent?期望改變的方面第19頁，共32頁，2023年，2月20日，星期日MySuccess-Examples

我的成功–實(shí)例Target/目標(biāo)Success/成功Workonmyabilitytoempowermyteammembers致力于提高自己授權(quán)下屬的能力Iwillspendmoretimetoguideandcoachmyteammembersthandoeverythingonmyown.Myteammemberswillfeelsatisfiedbybeingabletocontribute花更多時(shí)間來引領(lǐng)/輔導(dǎo)我的員工，而非萬事親力親為。我的員工會(huì)滿意其能作出貢獻(xiàn)BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預(yù)定部和客房部建立協(xié)作共贏的工作關(guān)系Iwillunderstandtheprocessandchallengesinthesedepartmentsandworkbetterwitheachother.了解這些部門的工作流程和主要困難，從而與其更好合作Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對(duì)一面談技巧，提高溝通效率Peoplewillbemorewillingtocometomeforadviseandsuggestion他人樂于征求我的建議和想法Knowingrevenuegenerationprinciplesandmethods了解有關(guān)營(yíng)收的原則和方法Iwillbeabletoimplementrevenuegenerationstrategiestoensurerevenuetargetsareachieved.具備落實(shí)營(yíng)收戰(zhàn)略從而確保達(dá)到營(yíng)收目標(biāo)的能力Increasepersonaljobaccuracyandattentiontodetails加強(qiáng)對(duì)工作細(xì)節(jié)的關(guān)注，提高準(zhǔn)確度Mymanagerwillspendlesstime“checking”mywork.Iwillbetrustedandgivenmoreopportunitiestodoandlearnnewthings.上司減少檢查我工作的時(shí)間。別人信任我，給我更多學(xué)習(xí)新事物的機(jī)會(huì)Strengthenmyleadershipandbuildahighlymotivatedteam提升個(gè)人領(lǐng)導(dǎo)力，建立高成效團(tuán)隊(duì)Peoplewillasktojoinmyteam.Betterproductivity.Iwillbeseenasasuccessfulleader.別人希望加入我的團(tuán)隊(duì)，工作效率提高，被人視我為成功領(lǐng)導(dǎo)Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學(xué)習(xí)市場(chǎng)/競(jìng)爭(zhēng)方面的知識(shí)。計(jì)劃并實(shí)施旨在提升賓客滿意度的項(xiàng)目Iwillmanagesomesuccessfulprojectsandincreasecustomersatisfaction成功管理項(xiàng)目，提升顧客滿意度第20頁，共32頁，2023年，2月20日，星期日Step3:MyAction

第三步：我的行動(dòng)WhatIwilldo?Whoelseneedstobeinvolved?Whenthelearningwillhappen?Whatsupportorresourcesareneeded?我要做什么？誰需要參與？何時(shí)學(xué)有成效？需要何支持或資源？About70%ofactionsarebasedonon-the-joblearning70％左右的行動(dòng)應(yīng)專注于在工作中學(xué)習(xí)Theactionscanbepracticedonaregular/dailybasis行動(dòng)能在日常工作中經(jīng)常實(shí)踐Listspecificactionsthatwilltakentoensureyouachieveeachofyourtargets.列出將實(shí)施的特定行動(dòng)，從而確保達(dá)到各項(xiàng)目標(biāo)第21頁，共32頁，2023年，2月20日，星期日StrategiesForGrowingSkills技能提升的策略Strategiespeople

typically

usefor

development常用發(fā)展策略80%Training/培訓(xùn)10%Books

&Research書籍和研究10%On

The

Job/工作活動(dòng)Strategiespeople

SHOULDusefor

development該用發(fā)展策略10%Training/培訓(xùn)20%Books&Research書籍和研究70%OnTheJob/工作活動(dòng)第22頁，共32頁，2023年，2月20日，星期日LearningandDevelopmentSolutions

學(xué)習(xí)和發(fā)展方式ManylowcostsolutionsareavailablewithintheDevelopmentPlanToolkit,someofthemare:ProcessesandMethods/流程和方法EducationLearningthroughResources/通過各項(xiàng)資源，從教育中學(xué)習(xí)ExperienceLearningthroughDoing/通過實(shí)踐操作，從經(jīng)歷中學(xué)習(xí)ExposureLearningthroughOthers/通過他人經(jīng)歷，從涉獵中學(xué)習(xí)Activitiessuchas:活動(dòng)實(shí)例Activitiessuchas:活動(dòng)實(shí)例Activitiessuchas:活動(dòng)實(shí)例Instructor-ledcourses講師現(xiàn)場(chǎng)培訓(xùn)On-the-jobtasks&projects在崗工作任務(wù)和項(xiàng)目Feedback&Coaching反饋和輔導(dǎo)Web-basedLearning

Programs網(wǎng)絡(luò)學(xué)習(xí)課程JobChanges&Rotations工作變換和輪換Mentors&RoleModels導(dǎo)師和榜樣IndependentLearning/SelectedReadings獨(dú)立學(xué)習(xí)/選擇性閱讀SpecialAssignments特定工作分配Visibilityopportunitiesfromkeyindividuals,leadersandteams觀察關(guān)鍵個(gè)人、領(lǐng)導(dǎo)和團(tuán)隊(duì)，總結(jié)成功經(jīng)驗(yàn)Industry/CareerConferences&Seminars行業(yè)/職業(yè)會(huì)議和論壇Practice&Reflection實(shí)踐并反思CertificationsProgram(s)各項(xiàng)認(rèn)證課程GivingPresentations宣講第23頁，共32頁，2023年，2月20日，星期日MyAction-Examples

我的行動(dòng)－實(shí)例Target/目標(biāo)MyAction/我的行動(dòng)Workonmyabilitytoempowermyteammembers致力于提高自己授權(quán)下屬的能力Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning網(wǎng)站上完成授權(quán)的知識(shí)和技能的e-larning課程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每周至少實(shí)踐兩次學(xué)得技能，記錄下有效作法和需改進(jìn)方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每月一次聽取員工反饋（使用檢查清單）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/終評(píng)估終獲取上司的反饋BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預(yù)定部和客房部建立協(xié)作共贏的工作關(guān)系StartacrosstrainingplaninReservationandHousekeepingfromApril15.從4月15日起啟動(dòng)預(yù)定部和客房部的交叉培訓(xùn)計(jì)劃HaveinformalluncheswithEHandRSVNMgr.onceamonth每月一次和行政管家和預(yù)定部經(jīng)理共進(jìn)非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和團(tuán)隊(duì)共同討論與其他部門協(xié)作共贏的計(jì)劃，并在四月底之前實(shí)施該計(jì)劃第24頁，共32頁，2023年，2月20日，星期日MyAction-Examples

我的行動(dòng)–實(shí)例Target/目標(biāo)MyAction/我的行動(dòng)Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對(duì)一面談技巧，提高溝通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一對(duì)一會(huì)談中不打斷別人，妥善分配聽和說的時(shí)間

Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一對(duì)一會(huì)談中主動(dòng)詢問，傾聽他人的觀點(diǎn)和建議Knowingrevenuegenerationprinciplesandmethods了解有關(guān)營(yíng)收的原則和方法ParticipateintheweeklyRevenueReview.參加每周營(yíng)收會(huì)議?AttendRevenueAcademyinAugust8月份參加營(yíng)收培訓(xùn)VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主動(dòng)參與至少一次酒店?duì)I收方面的項(xiàng)目Getcoachedfrommymanager從上司處得到輔導(dǎo)?Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每月分析營(yíng)收最大化機(jī)會(huì)，并準(zhǔn)備行動(dòng)方案以改善結(jié)果第25頁，共32頁，2023年，2月20日，星期日MyAction-Examples

我的行動(dòng)－實(shí)例Target/目標(biāo)MyAction/我的行動(dòng)Strengthenmyleadershipandbuildahighlymotivatedteam提升個(gè)人領(lǐng)導(dǎo)力，建立高成效團(tuán)隊(duì)EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports每次與我的主管見面，我會(huì)要求他們描述其與下屬建立團(tuán)隊(duì)精神的3個(gè)案例EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths每次召開員工會(huì)議時(shí)，我要公開慶祝團(tuán)隊(duì)兩個(gè)做得非常棒的事例，解釋次月大家需要關(guān)注的方面，還要回顧上月的進(jìn)展?fàn)顩rAcquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學(xué)習(xí)市場(chǎng)/競(jìng)爭(zhēng)方面的知識(shí)。計(jì)劃并實(shí)施旨在提升賓客滿意度的項(xiàng)目Readthebook“DrivingChange”&“Trends”byMarch31.3月底之前閱讀“DrivingChang”和“Trends”。ExplorebestpracticesinideaslibrarybyMay315月31日前在IdeaLibrary里探尋到最佳事例Implement2projectsintheyear.年內(nèi)實(shí)施兩個(gè)項(xiàng)目第26頁，共32頁，2023年，2月20日，星期日?Methodsfortrackingincludingseekingfeedback,conductreviewmeeting,checkcompletionofactions,checkwhether“mysuccess”isachieved(qualitativeand/orquantitative)追蹤方式包括獲取反饋、回顧會(huì)談、檢查行動(dòng)的完成和“我的成功”是否達(dá)成（定性和/或定量）Feedbackfrommorethanonesourcesisrequired.從各個(gè)渠道獲取反饋Bespecificondatesandpeoplewhomwillbeinvolved明確完成日期和參與人選Step4:KeepingMyselfonTrack

第四步:追蹤自身進(jìn)展Listhowtoensurethattargetsarebeingreached.列出確保達(dá)成目標(biāo)的方法和指標(biāo)第27頁，共32頁，2023年，2月20日，星期日KeepingMyselfonTrack-Examples

追蹤自身進(jìn)展–實(shí)例Target目標(biāo)MyAction我的行動(dòng)KeepMyselfonTrack追蹤自身進(jìn)展Strengthenmyleadershipandbuildahighlymotivatedteam提升個(gè)人領(lǐng)導(dǎo)力，建立高成效團(tuán)隊(duì)Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning網(wǎng)站上完成授權(quán)的知識(shí)和技能的e-larning課程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每周至少實(shí)踐兩次學(xué)得技能，記錄下有效作法和需改進(jìn)方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每月一次聽取員工反饋（使用檢查清單）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/終評(píng)估終獲取上司的反饋Learningacquiredtimely按時(shí)學(xué)習(xí)Achieve80%practicetarget達(dá)成80%的實(shí)踐目標(biāo)Feedbackfromsubordinatesandmanager從上司和下屬處獲得反饋ReflectinESresult

在ES結(jié)果中得以體現(xiàn)BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預(yù)定部和客房部建立協(xié)作共贏的工作關(guān)系StartacrosstrainingplaninReservationandHousekeepingfromApril15.從4月15日起啟動(dòng)預(yù)定部和客房部的交叉培訓(xùn)計(jì)劃HaveinformalluncheswithEHandRSVNMgr.onceamonth每月一次和行政管家和預(yù)定部經(jīng)理共進(jìn)非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和團(tuán)隊(duì)共同討論與其他部門協(xié)作共贏的計(jì)劃，并在四月底之前實(shí)施該計(jì)劃Completetrainingaccordingtoplan按計(jì)劃完成培訓(xùn)Achievesetobjectivesintheplan達(dá)成計(jì)劃中設(shè)定的目標(biāo)第28頁，共32頁，2023年，2月20日，星期日KeepingMyselfonTrack-Examples

追蹤自身進(jìn)展–實(shí)例Target目標(biāo)MyAction我的行動(dòng)KeepMyselfonTrack追蹤自身進(jìn)展Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對(duì)一面談技巧，提高溝通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一對(duì)一會(huì)談中不打斷別人，妥善分配聽和說的時(shí)間

Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一對(duì)一會(huì)談中主動(dòng)詢問，傾聽他人的觀點(diǎn)和建議Reviewmylearningwithmymanagerquarterly每季度與上司回顧學(xué)習(xí)所得Mymanagerandmyselfwillelicitfeedbackinthisareaduringmid-yearreviewandyear-endperformancereview在年中/終評(píng)估中上司和我共同對(duì)此給予反饋Knowingrevenuegenerationprinciplesandmethods了解有關(guān)營(yíng)收的原則和方法ParticipateintheweeklyRevenueReview.參加每周營(yíng)收會(huì)議?AttendRevenueAcademyinAugust8月份參加營(yíng)收培訓(xùn)VolunteertoworkinatleastoneRevenuegenerationprojectsinthe