英文郵件寫作要點(diǎn)

英文電子郵件寫作技巧一、文法上1、切忌主客不分或模糊例子：Decidingtorescindtheearlierestimate,ourreportwasupdatedtoinclude$40,000fornewequipment.”應(yīng)改為：Decidingtorescindourearlierestimate,wehaveupdatedourreporttoinclude$40,000fornewequipment,(We決定呀，不是report.)2、句子不要凌碎例子：Hedecidednottoauditthelasttencontracts.Becauseofourpreviousobjectionsaboutcompliance.應(yīng)該連在一起.3、結(jié)構(gòu)對(duì)稱，令人容易理解.例子：Theownerquestionedtheoccupanfsleaseintentionsandthefactthatthecontracthadbeenalteredwithinkmarkings.應(yīng)改為：Theownerquestionedtheoccupanfsleaseintentionsandinkalterationsofthecontract.單眾數(shù)不要搞亂,不然會(huì)好刺眼，看不舒服.例如：Anauthorizedpersonmustshowthattheyhavesecurityclearance.動(dòng)詞主詞要呼應(yīng).想想這兩個(gè)分別：.Thisisoneofthepublic-relationsfunctionsthatisunderbudgeted..Thisisoneofthepublic-relationsfunctions,whichareunderbudgeted.時(shí)態(tài)和語氣不要轉(zhuǎn)變太多,看商務(wù)英語已經(jīng)是苦事，不要浪費(fèi)人家的精力啊.標(biāo)點(diǎn)要準(zhǔn)確.例如：Hedidnotmakerepairs,however,hecontinuedtomonitortheequipment.改為：Hedidnotmakerepairs;however,hecontinuedtomonitortheequipment.選詞正確.好像affect和effect,operative和operational等等就要弄清楚才好用啦.拼字正確.有電腦拼字檢查功能后，就更加不能偷懶.大小寫要注意.非必要不要整個(gè)字都是大寫，除非要罵人例如:MUSTchangetoOSimmediately.外國人就覺得不禮貌和喝令人一樣.要強(qiáng)調(diào)的話,用底線，斜字，粗體就可以了.二、寫信提示人家的名字千萬不要錯(cuò).老一輩的看到名字錯(cuò)就干脆攆去垃圾桶.同樣，頭銜都不要錯(cuò).頭銜或?qū)W位，任擇其一吧.以下是一樣的:HowardE.Wyatt,D.D.SPhD.Dr.HowardE.Hyatt多過一個(gè)男人，用Messrs，就是Misters的意思，不過不要跟名字，跟姓就行啦.例如:Messrs.Smith，Wyatt，andFury。女人呢？用Mesdames，Mmes.，orMses.同樣不要跟名字.例子:Mses.Farb，Lionel，andGray。男女一齊呢？弄清楚稱呼就行.例如：Dr.andMrs.HaroldWright；Mr.HaroldWrightandDr.MargaretWright；Mr.andMrs.HarveyAdams-Quinn。有人有自己頭銜就要跟緊，例如有人有榮譽(yù)學(xué)位就不喜歡用一般的頭銜啊?有時(shí)大頭不知道對(duì)方頭銜，干脆用Ms.算了.Ms.SarahGray地址要低日期至少兩行.處名時(shí),職銜短可以一行過,長就下一行吧.例如：KenGreen,President/KenGreen/VicePresidentofInternationalOperations但這個(gè)就顯得有點(diǎn)。。。：KenGreen/VicePresidentofUnicomChina正確應(yīng)為：KenGreen/VicePresident,UnicomChina老外的名字有時(shí)有Jr.或Sr.,之前的逗點(diǎn)是隨你喜歡的,以下都是正確，不要笑人：MichaelJ.Smith,Jr./MichaelJ.SmithSr.外國國名盡量用大寫.是為尊重，也方便郵差叔叔.地址上的數(shù)字直接用阿拉伯?dāng)?shù)字吧,除了One，例子：127NinthAvenue,North127E.15Street5ParkAvenueOneWingrenPlaza556-91Street給客戶報(bào)價(jià)后跟進(jìn)的英文郵件如何寫在平時(shí)商務(wù)往來中，本人發(fā)現(xiàn)很多客戶在對(duì)公司某個(gè)產(chǎn)品價(jià)格詢盤后，我及時(shí)給予報(bào)價(jià)，但是報(bào)價(jià)后就一直沒有客戶的反應(yīng)，沒有見有訂單。像這種情況下，作為一個(gè)銷售人員，應(yīng)該如何處理呢？應(yīng)該寫什么內(nèi)容的郵件去給客戶以求進(jìn)一步跟進(jìn)呢？應(yīng)該在發(fā)出報(bào)價(jià)后幾天內(nèi)發(fā)出郵件比較合適呢？針對(duì)這些問題，本人提出以下三個(gè)解決方法，如果哪位網(wǎng)友有更好地辦法，不妨拿出來讓大家一起參考?；貜?fù)A：直接去函敦促DearHugoChu,Wisheverythingwellwithyouandyouresteemedcompany!WeareinreceiptofyourletterdatedAug10,andasrequestedwasexpressedyou3cataloguesforourrefrigerationgoods.Wehopetheywillreachyouinduecourseandwillhelpyouinmakingyourselection.Wishwewillpromotebusinessaswellasfriendship!Bestwishes!Aaron回復(fù)B:先寫郵件問清情況。本人覺得先寫郵件問清情況，簡單的詢問，如HAVEYOURECEIVEDMYP/I,ISTHEREANYQUESTIONORPROBLEMWITHYOU?再問何時(shí)開L/C或匯訂金過來..…如客戶沒回復(fù)，那你應(yīng)該（很有必要）打個(gè)電話過去問清情況。是價(jià)格問題還是臨時(shí)發(fā)生改變？客戶是中間商，還在等最終客戶的確認(rèn)？還是其它問題？然后根據(jù)情況做一些措施看能否挽回這一張訂單。DearSir,Goodmorning!Hopeyouhavegotawonderfulweekend!Forseveraldaysnonewsfromyou,myfriend.NowIamwritingforremindingyouaboutourofferforitemof****dated******accordingtoyourrelativeinquiry.Haveyougot(orchecked)thepricesornot?(Youcanaddsomewordstointroduceyouradvantageofyourproductorsomethingelsetoattractthecustomer).Anycommentsbyreturnwillbemuchappreciated.Itwillbeourbigpleasureifwehaveopportunitiestobeonsevericeofyouinnearfuture.Lookingforwardtoyourpromptresponse,Thanksandbestregards,YoursFaithfullyAaron回復(fù)C：如果仍然沒有回音的話，可以在一、兩個(gè)月后再寫一封信。DearSir,NowIamwritingforkeepingintouchwithyouforfurtherbusiness.Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcomptetitivepricesasperyourrequest.Bytheway,howaboutyourorder(orbusiness)withitem***?IfstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.Thanksandbestregards,Aaron英文郵件e-mail退信常見英語提示做外貿(mào)聯(lián)系國外客戶常見的退信如下.這有幫助你更好的與客戶聯(lián)系.也有助與你與國外郵局寫信告訴他事情的改善申請(qǐng).所以以下的E-MAIL術(shù)語要懂.l.ThisistheP.Postfixprogram指電子郵件的后綴，如@.Host主機(jī)，以..為主機(jī)的I'msorrytohavetoinformyouthatyourmessagecouldnotbedeliveredtooneormorerecipients.It'sattachedbelow.收件人recipients.傳送deliveredForfurtherassistance,pleasesendmailtopostmaster郵局Ifyoudoso,pleaseincludethisproblemreport.Youcandeleteyourowntextfromtheattachedreturnedmessage.問題報(bào)告problemreportreturnedmessage被退回的郵件信息ThePostfixprogram:Hostordomainnamenotfound.Nameserviceerrorforname=type=MX:Hostnotfound,tryagainhostordomainname主機(jī)或域名Notfound沒有發(fā)現(xiàn)，那你就要另找其他的郵件了.找不到客戶的郵箱域名服務(wù)器肯定沒有辦法發(fā)郵件.或許是你的郵局不支持海外發(fā)送，被國外郵局拒絕了，所以你可以用其他的郵箱測(cè)試.2.ThisistheP.I'msorrytohavetoinformyouthatyourmessagecouldnotbedeliveredtooneormorerecipients.It'sattachedbelow.Forfurtherassistance,pleasesendmailtoIfyoudoso,pleaseincludethisproblemreport.Youcandeleteyourowntextfromtheattachedreturnedmessage.ThePostfixprogram:[0]:Connectionrefused拒絕連接Connectionrefused英文郵件回復(fù)報(bào)價(jià)樣函在外貿(mào)業(yè)務(wù)中，我們每天都在回復(fù)客人的詢盤，那么你的回復(fù)是否規(guī)范，是否表達(dá)得明確而具體呢？這是我收集到的回復(fù)報(bào)價(jià)的英文樣函，和大家一起分享吧。說明漲價(jià)原因DearSirorMadam:Enclosedisournewpricelistwhichwillcomeintoeffecttheendofthismonth.Youwillseethatwehaveincreasedourpricesonmostmodels.Wehave,however,refrainedfromdoingsoonsomemodelsofwhichweholdlargestocks.Theexplanationforourincreasedpricesstemsfromthefactthatwearenowpaying10%moreforourrawmaterialsthanwewerepayinglastyear,alongwithsomeofoursubcontractorshavingraisedtheirpricesasmuchas15%.Asyouknow,wetakegreatprideinourproductandareproudofthereputationforqualityanddependabilitywehavebuiltover15years.Wewillnotcompromisethatreputationbecauseofraisingcosts.Wehave,therefore,decidedtoraisethepriceofsomeofourproducts.Wehopeyouwillunderstandourpositionandlookforwardtoyourcooperation.Withbestregards,Hillary說服買家漲價(jià)之前下單DearSirorMadam:Thisisregardingourquotationdated2November,andourmailofferdated8Novemberconcerningthesupplyofwidgets（小機(jī)具）.Wearepreparedtokeepourofferopenuntiltheendofthismonth.Foryourinformation,themarketisfirmandgrowing.Thereisverylittlelikelihoodofanysignificantchangeinthevisiblefuture.Asthisproductisingreatdemandandthesupplyislimited,tosecureyourorder,wewouldrecommendthatyouacceptthisofferwithoutdelay.Yourssincerely,Hillary對(duì)價(jià)格作出讓步DearSirorMadam:Thankyouforyourmail.Wearedisappointedtohearthatourpriceforyourrequiredproductistoohighforyouracceptance.YoumentionedthatJapanesegoodsarebeingofferedtoyouatapriceapproximately8%lowerthanourquote.Weacceptyourposition,butweareoftheopinionthatthequalityoftheothermakesdoesnotmeasureuptothatofourproducts.Althoughwearekeentodobusinesswithyou,weregretthatwecannotacceptyourcounteroffer.Wedowanttotryandworkwithyou,andmeetyourrequest,butthebestwecandoistoreduceourpreviousquotationby3%.Wehopethatthiswillmeetyourapproval.Welookforwardtohearingfromyou.Withbestregards,Hillary答復(fù)在30日有效期的信用狀付款的建議DearSirorMadam:Thankyouforyourorderof500b/wTVsetsbyyourletterdated17July.Wehaveconsideredyourproposaltopaybya30-dayletterofcredit.Wedonotusuallyaccepttimecredit;however,inviewofourlongandmutuallybeneficialrelationship,wearewillingtomakeanexceptionthistime.Imuststressthatthisdeparturefromourusualpracticerelatestothistransactiononly.Thisone-timeaccommodationdoesnotsetaprecedentforfuturetransactions.IamenclosingoursalescontractNo.834coveringtheorder.Iwouldbegratefulifyouwouldfollowtheusualprocedure.Yourssincerely,Hillary答復(fù)直接付款的要求DearSirorMadam:Thankyouforyourletterdated2OctoberrequestingpaymentagainstdocumentsforcontractsNo.482and483.Wearepleasedtosaythatweagreetoyourrequest.Wewish,however,tomakeitclearthatinourfuturetransactions,involvedforeachtransactionislessthanUS$5,000ortheequivalentinRenminbi.Shouldtheamountexceedthatfigure,paymentbyletterofcreditwillberequired.Wewouldliketosaythatthisexceptionisallowedonlyinlightofourlongandmutuallybeneficialassociation.Yourssincerely,Hillary同意修改付款條件DearSirorMadam:Wethankyouforyourletterdated6JuneandarepleasedtoacknowledgeyourorderNo.463ofthesamedateforceramictiles.Themodifiedtermsofpaymentyouproposearequiteacceptableandatelexhasbeendispatchedtoyoutothiseffect.Alltheitemsinyourordercanbesuppliedfromstockandwillbepackedandshippedimmediatelyupontheremittancebytelegraphictransferbeingreceived.Thefollowingdocumentswillbeairmailedtoyouimmediatelyaftershipmentismade:BillofladinginduplicateInvoice,FOBShanghaiintriplicateGuaranteeofqualityWewill,ofcourse,notifyyoubytelexassoonasyourorderisshipped.Youcanrelyonustogivepromptattentiontothisandanyfutureordersyoumayplacewithus.Yourssincerely,Hillary就要求以承兌交單付款作答復(fù)DearSirorMadam:Thankyouforyourrequestforatrialdeliveryofceramicresistorsbutregrettosaythatwecannotagreetoyourproposal.Asanexception,thebestwecandoforthetrialdeliveryistoofferyoudirectpaymentatsightterms.Ifyouacceptourproposal,yourunverylittlerisk,sinceourbrandproductsarewellknownforthequality,attractivedesignandreasonableprice.Ourlinessellverywellallovertheworldandhavedonesoforthelast30years.Wedonotthinkyouwillhaveanydifficultyinachievingasatisfactoryperformancewiththisitem.Ifyoufindourproposalacceptable,pleaseletusknowandwecanthenexpeditethetransaction.Yourssincerely,Hillary要求開立信用狀DearSirorMadam:Thisisinregardstoyourorderfor5,000widgetsandoursalesconfirmationNo.341.Wewouldliketoremindyouthatthedeliverydateisapproachingandwehavenotyetreceivedthecoveringletterofcredit.WewouldbegratefulifyouwouldexpeditetheestablishmentoftheL/Csothatwecanshiptheorderontime.Inordertoavoidanyfurtherdelay,pleasemakesurethattheL/Cinstructionsareinpreciseaccordancewiththetermsofthecontract.Welookforwardtoreceivingyourresponseatanearlydate.Yourssincerely,Hillary修改信用狀DearSirorMadam:YourletterofcreditNo.8844issuedbytheRoyalBankofCanadahasarrived.Uponfurtherexamination,wehavefoundthattransshipmentandpartialshipmentarenotallowed.AsdirectsailingstoPortugalareinfrequent,wehavetotransshipmentmaybenecessary.Withregardtopartialshipment,itwouldspeedmattersupifwehaveinstockinsteadofwaitingforthewholeshipmenttobecompleted.Withthisinmind,Isendyoualettertodayaskingfortheletterofcredittobeamendedtoread“partshipmentandtransshipmentallowed".Itrustthisamendmentwillmeetyourapprovalandyouwillsende-mailtousthateffectwithoutdelay.Yourssincerely,Hillary延長信用狀期限D(zhuǎn)earSirorMadam:Thankyouforyourletterofcreditcoveringyourorderfor10,000widgets.Weregrettosaythat,owingtoadelayonthepartofoursuppliers,wewillnotbeabletogettheshipmentreadybeforetheendofthismonth.Wefaxedyouearliertodaytothateffect.WeexpectthattheconsignmentwillbereadyforshipmentintheearlypartofAugust.WearearrangingtoshipitontheGreatWall-sailingfromShanghaion7August.Wearelookingforwardtoreceivingyourfaxedextensiontotheletterofcreditsothatwecaneffectshipmentofthegoods.Wesendoursincereapologiesforthedelayandtrustthatitwillnotinconvenienceyou.Yourssincerely,Hillary請(qǐng)示提供信用資料DearSirorMadam:Thankyouforyouinterestinourproducts.Wehopethesampleswesentyouon5Februarywereuptoyourexpectations.Wewouldliketosortoutthecreditformalitiesassoonaspossiblepossiblesothatwecanbegintrading.Couldyouprovideusthatwecanbegintrading.Couldyouprovideuswiththerequisitefinancialinformationsothatwecanopenyournewaccountimmediately?Pleaseincludearecentfinancialstatement,thenameofyourbankandreferences,togetherwithanyotherrelevantcreditdetails.Theinformationyouprovidewill,ofcourse,beheldinthestrictestconfidence.Welookforwardtoalongandprosperousrelationshipwithyourcompany.Yourssincerely,Hillary拒絕賒銷DearSirorMadam:ThankyouforyourorderNo.6565dated1Julyfor100widgets.Iregrettosaythatourrecordsshowthatwedonothavesufficientletterofcredit.Wecanfulfillyourorderonlyuponthereceiptofaconfirmed,irrevocableletterofcredit.Wearesorryforthedelayandawaityourinstructions.Yourssincerely,Hillary要求按現(xiàn)金提貨方式裝運(yùn)訂貨DearSirorMadam:ThankyouforyourorderNo.6464dated28Aprilfor40widgets.Wewouldliketoarrangeforimmediateshipment.Unfortunately,wedonothavesufficientcreditinformationtoofferyouopenaccounttermsatthistime.Woulditbeacceptabletoshipthisordercashondelivery?Ifyouwishtoreceiveopenaccounttermsforyournextorder,pleaseprovideuswiththestandardfinancialstatementandbankreference.Thisinformationwillbeheldinthestrictestconfidence.Welookforwardtohearingfromyou.Yourssincerely,Hillary延遲付款DearSirorMadam:Thankyouforyourletterdated24March.Weareverysorrytohearaboutyourcompany’scurrentfinancialproblems.WehaveconsideredyourrequesttodelaypaymentofyouroutstandingbalanceofUS$11.426until1Mayofthisyear.Wearehappytotellyouthatwecanagreetoyourproposal.Wemustadd,however,thatthispreferentialtreatmentisbeinggivenonlybecauseofyourcurrentcircumstances.Itcannotbetakenasaprecedentforourfuturecommercialrelationship.Wewishyoubettertimesahead.Yourssincerely,Hillary確認(rèn)供貨DearSirorMadam:Asaresultofourrecentexchangeofinformation,wehaveastronginteresttoworkwithyourproposal.Pleaseseethefollowingtermsandconditionsasaconfirmationofthestartofo