商務(wù)英語視聽說聽力原文

1/1商務(wù)英語視聽說聽力原文.docUnit1

Task2

M:Comein,please.

W:Goodmorning,sir.I’mKarenYang.

M:Goodmorning,MissYang.I’mKevinCarter,theAdministrationManager.Takeaseat,please.

W:Oh,isthatyourwife,Mr.Carter?Sheissobeautiful.

M:Thankyou.AhMissYang,I’vegonethroughyourresume.I’dyousomequestionsnow,ifyoudon’tmind.

W:Ofcoursenot.pleasegoahead.

M:Well,canyoutellmewhyyouwouldliketoworkasamedicalrepresentative

withus?

W:Ireallylikethiskindofwork,andhavingbeenadoctorforthreeyears,Iwant

toapplyforthispositionforachange.

M:Don’tyouthinkit’sapityforyoutoleaveyourpresentjob?

W:Tosomeextent,itis.Ihavelearnedalotinthehospital.ButIwouldlike

totryadifferentkindoflife.

W:Bytheway,couldyoutellmehowmuchthenewjobpays?

M:Sure.Thereisafive-monthprobationaryperiodandyoucanonlyget

RMB2,000foreachmonth.Afterthat,welldetermine’yoursalaryaccordingtoyourperformance.

W:Oh,Isee.Then,whataboutthepaidholidays,insurance,andthingslike

that?

W:Thatsoundsfine.Howmuchtimewillittakeformetobepromotedhere?

M:I’mnotsure.Itdependsonyourabilityandperformance.Maybewe

youtooneofourbranches,ifyoulike.

Follow-uppractice

Ms.Smith:Yes,please.

Cai:Nicetoseeyou,Ms.Smith.

Ms.Smith:Nicetomeetyou,too.Wouldyouliketohaveacupofcoffeeortea?

Cai:Teaisfine.Thankyou.

Ms.Smith:I’vereadyourCV.Itlooksgood.Now,Iwonderifyoucantellme

moreaboutyourself,forexample,yourpersonality

Cai:Well,IthinkI’m-mindaseriousdgirl,I’mcalmandIdon’tpanicinacri

likejokesandhaveagoodsenseofhumor.AndIalsoenjoyworkingwithallkindsofpeople.Icanevengetalongwithpeoplewhoarebad-temperedorsomethinglike

that.

Ms.Smith:Well,then,whatdoyouconsideryourstrengthsandweakness?

Cai:Strengthsandweakness?Well,Ithinkmyabilitytoworkwithalltypes

ofpeopleisaparticularstrength.

Ms.Smith:Yes.

Cai:Myweakness?Er,I’malittlebitperfectionist.I’mquiteoftenwithwhatI’vedone.IalwaysthinkIcandoitbetterorinadifferentway.

Ms.Smith:Iwouldn’tcallthataweakness.I’dcallthatastrength.

Cai:Well,apartfromthat,IsupposesometimesIamnotpatientenough.

Ms.Smith:Now,canyoutellmeaboutyourpastexperience?

Ms.Smith:Whatqualificationshaveyouhadforthisposition?

Cai:IgraduatedfromPekingUniversityin2001,majoringinaccounting.IcanspeakfluentEnglishandIcandealwithbookkeepingandaccountinginEnglish

quitewell.

Ms.Smith:Whydidyouleaveyourlastposition?

Cai:Iwanttofindajobthatischallenging,whereIcangrow.

Ms.Smith:Now,isthereanythingelseyou’dliketoaskme?

Cai:Yes,ifIgetthisjobwithHDC,wouldIbeabletoworkabroadinoneofyouroverseasbranches?

Ms.Smith:Oh,yes,certainly.Ourstaffregularlydoessix-monthplacements

inotherbranches.

Cai:Oh,that’sgreat.

Cai:thankyouforseeingme.

Ms.Smith:Goodbye.

Cai:Bye.

Video1

Chen=C.Ms.Mandel=M.

C:Goodmorning,Ms.Mandel.

M:Goodmorning.Sitdown,please.

C:Thankyou.

M:YouareChenBo,aren’tyou?I’mCathyMandel,DirectoroftheHRDepartment.

C:Yes,I’mChenBo.Nicetomeetyou,Ms.Mandel.

M:Nicetomeetyou,too.I’vegonethroughyourresumeandwouldliketoknowmoreaboutyou.

C:Thankyouforyourinterestinme.

M:Tostartwith,wouldyouliketotellmeabitaboutyourself?

C:Sure,I’maseniorstudentatGuangdongUniversityofFinance.Iexpecttograduatethissummer.Mymajorisinternationalfinance.

M:Asamajorininternationalfinance,whatdoyouthinkyoucando

inconsultancy?

C:Well,Iknowhowtotackleproblems.Forexample,IknowImustfist

analyzetheproblemandworkoutitsmajorcause.ThenIwillbeabletosearchfor

waystosolveitfromtheavailabledata.

M:Sometimesdataisnotenough.Haveyougotanyrelevantexperienceinthisfield?

C:Lastyear,duringtheprobationaryperiod,Iwasinvolvedintherestoration

ofafactoryinNanjing.Ireallylearnedalotfromtheexperience,especiallyhowtoassesspeople’sstrengthsandabilities.

M:Canyoucopewithhardworkunderpressureandinatoughenvironment?

C:Noproblem.Idon’tcareaboutpressureortheenvironmentaslongasIenjoythework.

M:Good.Now,doyouhaveanyquestionstoask?

C:Yes,I’vegotone.ArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld?

M:Um,probably.Ithinkyouarelikelytobesenttoworkinanoverseasbranch

togetexperiencelaterononceyou’veprovedyourworth.

M:Iwishyouluck!We’llnotifyyouofourfinaldecisionbyFriday.

C:Thankyou,Ms.Mandel.Goodbye.

M:Goodbye.

Video2

Wang=W,Mr.White=M.

M:Yes,pleasedo.

M:Nicetomeetyou,MissWang.IamHarryWhite,Directorofthe

HRDepartment.Iwasexpectingyou.Please,takeaseat.

W:Thankyou.

M:Huh,that’sright.MissWang,canyoutellmewhichuniversityyouattended?

W:SunYat-sen.

M:Andwhatdegreehaveyougot?

W:Ihaveabachelor’sdegreeinbusinessadministration.

M:Good.IknowyouarenowwithUnitedButter.Whatisyour

chiefresponsibilitythere?

W:I’veworkedthereforfiveyears,sinceIgraduatedfromcollege.Twoyears

ago,IwasappointedBrandManager–responsibleforthePandalineofbiscuits.

M:Whydoyouwanttochangeyourjob?

W:Iwanttochangemyworkenvironment,seeknewchallengesandbroaden

myexperience.That’swhyIwanttomoveintosales.

M:Whatdoyouthinkisthemostimportantqualificationforasalesperson?

W:Ithinkit-’confidencesselfandqualityproducts.

M:Iagreewithyou.Whatsalarywouldyouexpecttogethere?

M:Youwouldbeinchargeofallthesalesactivities,forallhairproductsin

northeastChina.Thiswouldinvolvemarketanalysis,clientserviceanddevelopment,

salespromotion,andregularcustomersatisfactionsurveys.You’dreportditheRegionalSalesDirector.Doyouhaveanyotherquestions?

W:Yes,onlyone.WhencanIhaveyourdecision?

M:Ineedtodiscusswithotherboardmembers.We’llnotifydecisiyounofour

assoonaspossible.Buttobehonest,youseemtobeagoodcandidatewiththerightkindofexperienceandpersonality.You’rehighonmylist.

W:That’sgood!Thankyou,Mr.White.Ilookforwardtohearingfromyou.

Goodbye.

M:Goodbye.

CaseAnalysis

Interviewer:Wheredoyouseeyourselfinthreeyears?

Interviewer:Um

Candidate:CanIaskaquestion?IfIgetthisjob,youknow,wouldIbeableto

workabroadinoneofyouroverseasbranches?Youknow,Iliketravelling.

Interviewer:Ourstaffmembersregularlydosix-monthplacementsinother

branches.

Candidate:Oh,well,that’swhatI’minterestedin.

Interviewer:Whatdoyouthinkofyourstrengthsandweaknesses?

Candidate:Strengthsandweakness?Well,that’shardtoanswer.Youknowveryhumorous.Ithinkthat’smyparticularstrength.Myweaknesses?IsupposeIdon’thaveany,youknow.

Interviewer:Ok.Isthereanythingelseyou’dliketoask?

Candidate:Oh,yeah.IfIgetthisjob,canItaketimeoffforvacation?Youknow,

Ilovetravel.

Interviewer:I’mafraidIcan’tanswerthat.

Candidate:Andalso,whencanyougivemeadefiniteansweraboutthisjob?

Unit2

Task1

Ihaven’tseenyouforyears.

Whatdoyoudonow?

I’mintheResearchandDevelopmentDepartment.

Iknewyou’ddosomethingverychallengingandcreative.

Isometimesstayintheofficeafterworktodealwithunfinishedtasks.

Task2

Jack:Hi,I’mJack.I’mthemanageroftheResearchachievingsalestargets;

recruitingandtrainingsalesstaff;supervisingandmotivatingteamperformance;expandingthecustomerbaseandensuringhighlevelsofcustomersatisfaction.

Video1Introducingtitlesandresponsibilities

President=P;Robin=R

R:Thankyou!

P:Mr.Copperfieldisanexpertinthefieldofaccounting.So,itisapleasurefor

ustohavehimhere.Now,Mr.Copperfield,I’dlikethvicetointroducepresidnts

andmanagerstoyou.

R:It’sOK,thankyou!

P:ThisisMayBates,VicePresidentinchargeoftheAdministrationDepartmentandtheNeighborhoodServiceDepartment.

R:Nicetomeetyou,Ms.Bates.

Ms.Bates:Nicetomeetyou,Mr.Copperfield.

P:AndthisisDennisHayes,VicePresidentinchargeoftheMarketingDepartmentandtheSalesDepartment.

DennisHayes:Howdoyoudo,Mr.Copperfield?Gladtomeetyou.

R:Gladtomeetyou,Mr.Hayes.

P:Andthisisoh,whereisAndrewn?Jefferso

P:UhspeakofthedevilMr.Jeffersonhasjustarrived.Mr.

Jefferson:Hi,Mr.Copperfield,goodtoseeyouagain.

R:Goodtoseeyou,Mr.Jefferson.

Mr.Jefferson:Sorry,I’mlate.Iwastalkingtoaclient.

R:Oh,that’sok.Howmanydepartmentsyouarinchargeof,Mr.Jefferson?

Mr.Jefferson:Four:Research&Development,Engineering,ContractBudgets,andProjectPreparation.

R:Nowonderyou’resobusy.

P:Mr.Copperfield,therearethreemanagerswhoreportdirectlytoyou,

andtheyareallladies.So,ladies,canyouintroduceyourselves?

AdaBlack:I’mAdaBlack,responsibleformanagementaccounts.

CarolineClinton:I’mCarolineClinton,responsibleforfinancialaccounts.

LucyWhite:I’mLucyWhite,responsiblefordataprocessing.

R:Oh,good.Nicetomeetyouall,ladies.

Video2Doyoulikeyourjob?

Robin=R;Jerome=J;Frank=F;Colin=C;Janet=Ja

J:No,Ileftitthreeyearsago.Ihavemyownbusinessnow.

F:Gee,that’sgreat!Howdoyoufeelas-employedaselfentrepreneur?

J:Ifeelgood.IcanmakealotmoremoneythanbeforeandIhavealotofindependenceindoingthings.But,sometimesIgettired.Asyouknow,it

easytorunabusinessonyourown.Whataboutyou,Frank?Whatareyou

doingnow?

C:Oh,youarearealjob-hopper.Whyhaveyouchangedjobssooften?

C:I’vebeenworkingforthePMCTextilePlantsinceIgraduated.Twoyearsago,IwaspromotedtoLineSupervisor.

F:Doyoulikeyourjob?

C:ThesalaryandbenefitsareOK,butIdonorkenvironment’likethew.You

know,theworkshopsareverynoisysometimes.Also,Idon’toftengetanopportunitytogoanywhere.Ihatestayinginthesameplaceallthetime.You

oftentravelonbusiness,right,Robin?

R:Yes.Asabuyer,Imusttraveltopurchasestock.I’vebeentoalotofplaces.

R:Mm,everythinghastwosides.Igetfedupwithtraveling.Nowadays,Iwant

tospendmoretimewithmyfamily.

Ja:Hi,guys,mayIjoinyou?

Everybody:Sure.Haveaseat.

Ja:Youenjoygettingtogether,donyou?What’aretyoutalkingabout?

R:Jobs.Whatkindofjobdoyouhave,Janet?

C:Doyouenjoyit?

Ja:Yes.WhatIlikeaboutitisthatIcanmeetalotofnewand

interestingpeople.

R:Howaboutyourworkinghours?

Ja:That’sthetrouble.Iusuallyhavetoworkovertime,becauseIoftenhave

dinnerpartiesintheevening.Idon’tgetenoughtimewithmyfamilyandbaby.

Unit3

Task1

O:Goodmorning.LuckPromotions.MayIhelpyou?

M:Hello,thisisMikeTwistfromSmoothCommunication.CouldIspeakto

SteveTurner,please?

O:Justamoment,please.

S:Hi,Mike.It’snicetohearfromyou.How’stheEnglishweather?

M:It’sprettygoodforthistimeofyear.What’sitlikeinNewYork?

S:Notgood,I’mafraid.

M:that’swhatI’mphoningabout.aImeeting’vewithgotacustomerinBoston

onThursdaynextweek.Iwashopingwecouldarrangetomeetupeitherbeforeor

afterthat.

S:Great.Thatwouldgivemeachancetoshowyoutheconventioncenter.

M:That’swhatIwasthinking.

S:YousaidyouhavetobeinBostononThursday?That’sthe7th?

M:that’sright.IcouldstopoverinNYonthethataywouldbeWednesday–.

Wouldthatbepossible?

S:Ah,I’mafraidIwon’tbeintheofficeonWednesday.

M:Er,well,theotherpossibilitywouldbetoarrangeitafterIleaveBoston.

S:WhendoyouplantoleaveBoston?

M:EitherThursdayafternoonorFridaymorning,butIwouldliketocatcha

flightbacktoLondononFridayevening.

M:Thatsoundsgood.JustaslongasIcangetbacktotheairportformyeveningflight.

S:Noproblem.Look,whydon’tyoufaxmeyourinformationonceyouconfirmedyourflight?Thenwe’llgetbacktoyouwithanitineraryforthattheday’sFridaythe8th,right?

M:That’sright.Good.Well,I’lldothatandtoIlookseeingforwaryounext

week.

Task2

Roy:LouisePaulson’soffice.ThisisRoyspeaking.

Paul:ThisisPaulJacksoncalling.IsLouisein?

Roy:I’msorry.She’soutatthemoment.

Paul:Whenwillshebeback?

Roy:I’mafraidshewon’tbebacksoon.aCanmessItagke?

Paul:Yes,couldyouaskhertocallmeat979-326-8965.Ineedtotalktoher

abouttheorderweplacedlastFriday.I’mafraidwehavetomakesomechangtheorder.Tellherit’surgent.

Roy:Couldyourepeatthenumberplease?

Paul:Yes,it’s-326979-8965andthisisPaulJackson.

Roy:Couldyouspellit?

Paul:P-A-U-L,Paul,J-A-C-K-S-O-N,Jackson.PaulJackson.

Roy:Thankyou,Mr.Jackson.I’llmakesureLouisegetsthisassoonaspossibPaul:Thanks,bye.

Roy:Bye.

Video1

R:Hello,InternationalSales.

Mr.:Hello,thisisMr.Schulzhere,callingfromEngland.

R:yes,Mr.Schulz,whodoyouwanttospeakto?

Mr.:I’dliketospeaktoMR.Matthews.

’mconnectingyounow.

R:Fine.Holdtheline,please.

I(connected)

Miss:Hello.Mr.Matthews’office.Who’scallingplease?

Mr.:thisisMr.SchulzcallingfromEngland.CanIhaveawordwithMr.

Matthews?

Miss:I’mafraidMr.Matthewsisn’tavailable.He’sgonetoHongKobusinessforafewdays.

Mr.Schulz:whendoyouexpecthimback?

Miss.:he’llbebackonFridayafternoon.Isiturgent?

Mr.:Yes.

Miss.:CanItakeamessageforhim?

Mr.:Yes,please.Willyoutellhimthatwe’vejustreceivedyoursamplenewassemblycoffeetableandarequitehappywithit?

Miss.:Sure.It’sverykindofyoutosayso.Canweexpectanorderfromyou?

Mr.:That’swhyI’mmakingthecall.PleasetellMr.Matthewswe’withthequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.

Miss.:Ok,Mr.Schulz.Anythingelse?

Miss.:Noproblem,I’llgivehimthemessage.

Mr.:Thanks.

Video2:

Firstattempt:

R:Goodafternoon,thisisDNN.HowcanIhelpyou?

M:goodafternoon.I’dliketospeaktoMr.Miller,please.

R:Mr.Miller?Holdon,please.I’llconnectyou.

(connected)

L:Mr.Millerspeaking.Who’scallingplease?

M:thisisMs.MandelfromBCM.IsthisHenryMiller?

L:what?HenryMiller?No,thisisLeoMiller,intheSalesDepartment.Henry

MillerisintheCustomerRelationsOffice.I’mafraidyou’vedialedthewrongextension.

M:Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’please?

L:Sorry,Ihaven’tgotadirectoryonhandnow.Wouldyoumindcallingtheswitchboardagain?I’msorrynottobeeofhelpmor.

M:Oh,OK.Itdoesn’tmatter.I’llcallbacktothereceptionist.Thankyou,anyway.

Secondattempt

R:Goodafternoon.HowcanIhelpyou?

M:Goodafternoon.ThisisMs.Mandelagain.I’mafraidyougavemetheextensionjustnow.IwanttospeaktoHenryMiller,notLeoMiller.

M:Ok.I’mholding.

(Phonerings.Nobodyanswersthephone.Ms.Mandelhangsupthephone.)

Thirdattempt

R:Goodafternoon.HowcanIhelpyou?

M:It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingHenrythroughtoMiller.Nooneisansweringhisline.IreallyneedtotalktoMr.Millerassoonas

possible.Weplacedanorderwithyoulastweek,butwehavesofarheardnothing

aboutit.It’sarushorder,andweneediturgently.Canyouhelp?

R:Ofcourse.’Illgoandfindhimandaskhimtoringyouimmediately.Theremay

beaproblemwithhisline.

M:OK,thankyousomuch.

Fourthattempt

(Mr.Millerisinhisoffice.Thephonelineisconnected.)

M:Hello,Mr.Miller,thisisMs.Mandel.Thankyouforringingback.Youarehard

togetholdof!

H:Oh,I’mterriblysorryforthetrouble.IwasinameetingandIleftmycell

phoneinmyoffice.

M:Oh,ok.Mr.Miller,I’mcallingyouabout

Unit4

Task2

Recordingtheproceedingsofaprofessionalmeetingcanbeachallengingtask.Ifyouareaskedtotakenotesforthemeeting,herearesometipsthatcanhelpyoudoagoodjob.

First,Arriveatthemeetingaheadofschedule.Findagoodseatinthemiddle

ofthegroupwhereyoucanheareveryonespeakplainly.Besureyourpenorpencilworksifyoutakenotesbyhandorchecktoseeifthelaptopprovidedforthispurposeispluggedinandworkingasneeded.

Second,Considerusingaraperecorder,whichwillhelpyouensureaccuracy

intranscribingproceedings.Ifyouusesuchequipment,arrangetohaveitonhand

atthetimeandlocationofthemeeting,andbesuretheequipmentworksproperly

bytestingitbeforethemeetingbegins.

Third,useaconsistentformat.Theusualcriteriaincludethemeetingme,location,date,andstartingaswellasendingtime.Alsomentionedatthetopofyourlistarethenamesofattendees.

Fourth,followtheagenda.Ifanagendawaspostedordistributedbefore

themeeting,covereachofitspointsinyourminutes.

Fifth,beconcise.Ratherthanwritingeachwordthateveryonesays,just

catchthehighlights.Also,findoutwhetherattendeeswishtobeidentifiedbyname

orprefertobekeptanonymous.

Seventh,afterthemeeting,writeameetingreportfromyournotes.Sign

yournameatthebottomofthelastpageoftheminutes.Distributethefinalcopy

ofmeetingminutestoeveryonewhoattendedaswellasabsentees.

Itisalsoimportanttoorganizeallmeetingminutesinastandardfilesothat

itcanwellserveasfuturereference.

Video1

Gregory：Doyouknowwhywearehere？

Richard：No,Ihavenoidea!Hejustpoppedinandtoldmetherewouldbeameetingat3:00.

Amy:I’mafraidit’saboutcuts.Isawhimthismorningandhe’s

Larry:Badnews!Iguessyou’reallseenlastmonth’ssalesfigureforthelapx600.

Amy:No,actuallyIhaven’t.

Richard:Me,neither.

Larry:Oh,well,there’sa21%dropfromJuly.

Gregory:21%?That’sadisaster!

Amy:Isupposeyou’regoingtoblamemysales.team

LarryNo,Amy.Wearenotgoingtoblameanyone.Nottoday.Weneedto

decidewhatwearegoingtodoaboutit.

Richard:Wait.Beforewegoon,canwehavealookatthesepoorfigures?

LarrySorry,I’mnotsureifIhave.Ah,yes,Iieshere’ve.Asgotyouafewcopcansee.

Amy:Larry,Iwanttoknowthatit’snotmyfault!Mypeoplehavebeenworeallyhardtopromotesales.

LarryYes,yes,Iknow.Butthefactisthattheresultsarenotgood.

Richard:Maybewecan.

Amy:Youshouldtrustyourteam!Therearealwaysupsanddownsinsales!

LarryLook,Amy,Idohaveconfidenceinmyteam!Ihavecalledthis

meetingtoseewhatmyteamsuggestswedo.Soshallwegetonwithit!Isuppose

wecanstartbyfindingoutwhywearehavingthesepoorresults.Gregory,would

youpleasegiveusananalysisofthesefigures?

GregoryUr..Sorry,Idon’thaveanythingpreparedsinceIdidn

LarryOh,well..

Video2

LarryHunterAmyRichardGregory

L:I’msorrytohavecalledmeetingthisatsuchshortnotice.Didyouallget

acopyofthesalesfigures?

A,R,G:Yes

L:Good.Soyouhaveseenfrommymemothepurposeofthismeeting.Firstly,

weneedtofigureoutthereasonforthedrop,andsecondly,whatweshoulddo

aboutit?Itmightnotbeeasy,butIwanttofinishthemeetingby3o’clo

G:OK

A,R:Uh-huh.

L:Now,Amy,whatdoyouthink?

R:Inmyopinion,thesalespeoplearenotverymotivated.Weneedto

dosomethingtoencouragethemtogetoutthereandsell.

A:Ithinkthey’reworkingprettyhardalready.

L:Butit’snothardenough.Amy,theyneedsomethingtogivethemabitof

push.Whataboutthebonussystem?Howmanysalespeoplegetbonusnow?

A:Notmany.

L:Really?Whynot?

A:Thesalesquotasareprettyhigh.youhavetomake$60.000insales,That’lot.Mostpeopleaverageabout$45.000.

L:Permonth?

A:Yes.

R:Well,maybeweshouldlowerourquotas.

L:How’sthatgoingtomotivatethem,Richard?

R:Ifwelowerthequotas,itwillbeeasierforthesalespeopletoreachthem.So

morepeoplewillget

A:Idon’tseethepoint.How’sthatgoingtoincreasesales?

L:Lethimfinish.

R:Well,Ithinkthequotasarejusttoohigh.Thesalespeopledon’reachthemsotrydon’ttry.omeoneBut,ifsismaking,say$45.000,andifthetarget

is$50.000,thenthey’llworkjustalittlebithardertoreach50.000.

G:Iseewhatyoumean.Andiftheygetanicebonusat$50.000then,theywill

workevenharderthenextmonth.

Unit5

Task1

I:So,whatbasicneedsdobusinesstravelershave?

K:oneofthemostimportantthingsisaquickcheck-inandcheck-out.Aftera

longtrip,it’sannoyingtohavetowaitatthehotelreceptionforfiveminutes.Roomserviceisalsoveryimportant.Guestsoftenstayintheirroomsworkinganddon’thavetimetogoouttoarestaurant,sotheywanttheirmealstobeservedin

theirrooms.

I:Andwhatfacilitiesarethereintheroom?

I:Yes,ofcourse.

K:Thelightingisalsoveryimportant.We’veofjustmoneyspentupgradinglot

thelightinginourrooms.AsIsaid,guestsoftenspendtheireveningspreparingwork,

sotheyneedgoodlightingattheirdesks.

I:Andwhataboutfacilitiesinthehotelingeneral?

K:Thebarsareimportant.Corporategueststendtospendmoretimeinthe

hotelbarsthantourists.It’sveryimportanttoprovideabusinesscenter,too.

I:Whatservicesdoesthebusinesscenterprovide?

K:Basicsecretarialservicessuchasphotocopyingandtyping.Guestsalways

findithelpfultohavethesekindofthingsorganizedforthem.

I:Right,andwhataboutthedistancetotheairportandcitycenter?Isthat

important?

K:Yes.We’reintheeastofLondonsowe’renearCityAirport.Alotofourhavemeetingsinthisarea;theydonttobe’neartwanHeathrowAirportorrightin

thecitycenter.ButitiseasytogettothecenterofLondonfromhere.Itonlytakes

about15minuteswithourcourtesybus.Andthere’sariveroftaxis,aswell.

I:Arecorporateguestsinterestedinusingyourfitnesscenterorswimming

pool?

K:Notreally.They’remorepopularwithtourists.Ourcorporateguestsaremoreinterestedingettinginandoutofthehotelasquicklyaspossibleandworkingwhile

they’rehere.

Task2

Whenavisitor’srequestforeetingamcannotbesatisfied,thereceptionist

should5)apologizeandmakesomesuggestionsforanalternativetime.Ifameeting

isimpossible,thereceptionistshould6)expressregretandexplainwhy,withtact,so

thatthevisitor’sfeelingsaret.nothur

Areceptionistshouldkeeparegisterwhichincludes7)date,time,nameandthe

firmthevisitorworksfor.Itcanbereferredtowhenthereisarequestforinformation.

Thereceptionistshouldbepolite,helpful,well-spoken,andalwaysbe8)

considerateandwarm.Whenavisitoriswaitingtoseetheexecutive,the

receptionistshouldinvitehim/hertositinaneasychairtowait.Andifthereisa

delay,thereceptionistshouldapologize,offeracupofcoffeeorteaand9)keep

thevisitorfullyinformedofthesituation.

Video1

(Georgeisgoingabroadonbusiness.Thisishisfirsttimetravelingabroad.Nowheisgoingthroughcustoms.)

Theinspector:Goodafternoon.MayIseeyourpassport,please?

George:Ofcourse.Hereyouare.

Theinspector:Thankyou.What’sthepurposeofyourvisit?Businessorpleasure?

George:Business.

Theinspector:Isee.Howlongwillyoubestayinginourcountry?

George:Aboutaweek.

Theinspector:Isthisyourfirsttimeinthecountry?

George:Yes,I’veinvitbeednbyourbusinessassociatestoattendatradefair.

Theinspector:Fine.Isthisallyourluggage?

George:Yes,that’sallmyluggage,onesuitcaseandonebag.

Theinspector:Doyouhaveanythingtodeclare?

George:Iguessnot.ImeanI’esuremnotaboutquitit.Yousee,thisismyfirsttime

Theinspector:Isee.Well,wouldyoumindopeningyoursuitcase?

George:Oh,notatall.

Theinspector:Thanks.What’sinsidethebag?

Theinspector:No,it-free’s.duty

George:Bytheway,I’mcarryingpacksfouofcigarettesformyownuse.Aretheydutiable?

George:Good.Andthanksfortheinformation.

Theinspector:Allright.Here’syourpassport.

George:Isthatallthecustomsformalities?

Theinspector:Yes.You’rethroughnow.Haveapleasant.stayGeorge:Thanksalot.

Video2

L:Ms.Jones.

J:Yes,I’mMirandaJonesfromFloraGarmentTrading.

L:MynameisLinHua.IamtheSalesManagerwithBaiyunSweaters.

Howdoyoudo,Ms.Jones?

J:Sure.It’smypleasuretomeetyou,MissWang.

W:The