酒店洗衣房經(jīng)理崗位職責(zé)

Roomtohaveagreatstart成的開LaundryManager洗衣房經(jīng)理HotelLevel:店級JobBand:位級

IV66

Department:門ReportsTo:屬級

Division務(wù)ExecutiveHousekeeper政家OVERVIEW職位概述

Managethelaundryoperationstoincludeallguestroom/suitelinensandalllinensformultipleoutletsandcatering/conventionfacilities,fabricrepairs,and/orguestdrycleaningservicesensureproductqualitystandardsaremetandthatoptimumserviceprovidedtohotelguestsaccordingtohotelandbusinessobjectives.管理洗房的工，包括有客房套房的巾，所餐飲場和會議所的布，設(shè)施修補(bǔ)，人的干洗服，根據(jù)店和公的業(yè)務(wù)標(biāo)，確符合所產(chǎn)品質(zhì)標(biāo)準(zhǔn)，酒店客提供優(yōu)的服務(wù)AtInterContinentalHotels&Resortswhichmeansweyouto:

wewantourgueststofeelspecial,cosmopolitanandIntheKnow

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我們希望賓客感覺風(fēng)格獨(dú)特、時尚現(xiàn)代和入洞悉這意味們需要：

親切、滿自信體現(xiàn)尊來展現(xiàn)有力你。理解和測賓客需要、到細(xì)心到、具人翁精、把事辦好，持注下見多識、分享歷、展你的風(fēng)來創(chuàng)造人感覺別的時，做到令人難。DUTIESANDRESPONSIBILITIES作職責(zé)

Possesacompleteknowledgewashing,spotting,starching,dry-cleaningpressingtechniques全面掌濕洗、漬、上、干洗熨燙的能。Ensurethatallitemslaundereddrywithinthehotellaundryarefinishedtothehigheststandardachievableandreturnedtotheguestsorstaffinimmaculatecondition確保酒洗衣房濕洗和洗服務(wù)達(dá)到最標(biāo)準(zhǔn)，洗衣物整潔的還至客或員工

Organizeofdirtyandcleanlaundryandofguestvaletservice組織洗和洗后衣物的送和上送衣服。Ensurealldamagedlinenanduniformsaresenttotheuniformroomforrepairsordiscarding保證所破損的草和制均被送制服房補(bǔ)或丟。Controlandrecordchemicalconsumptionandreorderasrequired控制并錄洗衣消耗情并按要訂貨。Assistinmaintainingrecordsstockandequipment協(xié)助保庫存和備記錄SuperviseallemployeeswiththeLaundryDepartment監(jiān)督洗部的所員工。Ensureanaccuratevaletdelivery確保上送衣服的準(zhǔn)確。Ensuredailyproductionrecordsforlinenanduniformsaremaintained對每日洗的布和制服數(shù)量進(jìn)記錄。Ensuresthatregularpreventivemaintenanceiscarriedoutreducedowntimewithpropercoordinationthemaintenancedepartment與維修合作，行定期預(yù)防性修工作減少機(jī)的故障機(jī)時間WorksSuperiorHumanResourcesmanpowerplanningandmanagementneeds與上級導(dǎo)和人資源部起進(jìn)行力規(guī)劃管理需。WorksSuperiorDirectorofFinancethepreparationandmanagementoftheDepartmentbudget.與上級導(dǎo)和財總監(jiān)一編制和理部門算。ACCOUNTABILITY責(zé)任范圍Numberofemployeessupervised管理的員DirectLaundrySupervisor/LinenSupervisor直接

洗衣房管，布房主管IndirectN.A.間接

無AnnualOperatingProfit/PayrollBudget–年度經(jīng)營潤和薪金算

DepartmentBudgetandHeadcounts.部門預(yù)和雇用工Metrics–主要績效標(biāo)

DepartmentBudget部門預(yù)Pageof4第2頁，4頁

GuestSatisfactionSurvey賓客滿度調(diào)查EmployeeSatisfactionSurvey員工滿度調(diào)查DecisionMakingResponsibilities(DecisionRights)–決策職責(zé)決策)﹣

DepartmentBudget部門預(yù)MatterspertainingtoLaundryoperations洗衣房營相關(guān)宜WithinauthorityasassignedforHotelBandrole酒店職級所擁職權(quán)范QUALIFICATIONSANDREQUIREMENTS任職要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.擁有在他人交時大多時間所用的溝技能；全代表店，品和公司顧客，工和第方交往的能。Goodwritingskills具有良寫作技ProficientinuseofMicrosoftOffice熟練使微軟辦軟件Problemsolving,reasoning,motivating,organizationalandtrainingabilities具有解問題，理，號，組織培訓(xùn)能StrongLeadershipskillsinmanagingteams在管理伍中有強(qiáng)的領(lǐng)技能Qualifications–學(xué)歷

DiplomainHotelAdministration,HotelManagementorequivalent具有酒行政管，酒店理或相的大專歷。Experience–經(jīng)驗(yàn)Pageof4第3頁，4頁

4yearshousekeeping/laundryexperiencepreferablyinahotelofsimilarsizeandcomplexityandincludingsupervisoryexperience.最好擁在相似模酒店年客房或洗衣房工作經(jīng)驗(yàn)，包的管理驗(yàn)。Typeandlevelofexperiencerequiredvaryslightlybasedonsizeandcomplexityofoperation經(jīng)驗(yàn)類和程度要求可因運(yùn)營模和復(fù)性而略不同。Thestatementsinthisjobdescriptionareintendedtodescribetheessentialna