商務(wù)英語培訓(xùn)PPT(XC)

BusinessCallBusinessIntercourse

BusinessCommunicationBusinessPresentation編號：O-PX-M-003

版本：A

日期：2010-9商務(wù)電話、交際、交流、演講BusinessEnglishSkillGoodsMyselfEnterpriseValue一.TalkaboutgoalsThePrepace

序言Forwhat?GoodsChip-setMyselfMind-SetEnterpriseCultureSoftenEnterprise:Name/Time/People/Place…-Business:Industry/Core/Award…-Culture:Mission/Vision/Vslue…GenericProduct-IC?-GoodProduct-Q/P?-GreatProduct-knowhow?JobTitleJobResponsibilitityJobEvaluationWritingReadingSpeakingListeningAQNopains,nogains

2.Fourskills

whichone？二.TalkaboutgoalsShort-cut?Bee-line?Practise,PractiseandparctisePractisemakesperfectSentenceGrammarVocabularyWordsandphrasesCulture3.Talkaboutways二.Talkaboutgoals1）價值觀與道德標準的差異（DifferencesinValueConceptandMoralCriteria）-個人榮譽感與謙虛謹慎PersonalHonourVSModesty-自我中心與無私奉獻Self-CentreVSSacrifice

-創(chuàng)新精神與中庸之道PioneeringSpiritVSMediumWay

-個性自由與團結(jié)協(xié)作IndividualFreedomVSHarmoniousCooperation

2）社會關(guān)系的差別DifferencesinSocialRelations-平等意識與等級觀念EqualityConceptVSClassConcept

Ifworkinghard,evenacowboycanbepresident.

-核心家庭與四代同堂NucleusFamilyVSFour-GenerationFamily3）社會禮儀的差異DifferencesinSocialCeremony

“Haveyouhadyourmeal？”“Whereareyougoing？“Hello！”“Howdoyoudo！”“Niceday,isn‘tit？”“Helpyourself，Please！”，“takesomemore”4）表達謝意和遺憾

Expressinggratitude"Thankyou."and"Iamsorry."4.DifferenceinWesternandEasternCulture

1）打招呼---Greeting2）介紹---Introduction3）寒暄---Smalltalk4）進入正題---Gettingdowntobusiness5）業(yè)務(wù)洽談---Businesstalks6）結(jié)束正題談話前過渡

Pre-closingtheconversation7）結(jié)束談話---Closingtheconversation8）再見---Farewells5.溝通過程

(CommunicationProcess)6.解決問題過程

(ProblemSolutionProcess)1）Select–Themewhichismoreimportantandergent?2）Collect-DataFocusonthefactsandcase3）Analyze-CausesAnalyzethevariousfactors4）PlanandImplement-SolutionBothpartieshaveagreedtotakeactions5）Evaluate-EffectsIfitseffective6）Stanardize-SOP、WI、OIetc

Makingtheoperaterskillfulandperfect7）Reflectontheprocess-PerformanceIfitshighlyeffeicient.ThePrepace

序言二.SharingUnit1:FirstStep第一單元第一步IntroducingyourselfandFormalGreetings自我介紹與正式問候

FormalGreeting正式問候

SmallTalk寒暄

FormalLeavetakingsandGoodbyes

正式告別語1.自我介紹與正式問候IntroducingyourselfandFormalGreetingsWhenyou’reintroducedtosomeoneattheoffice,whatdoyousay?Doyougreetco-workersdifferentlyifyouknowtheyareinahigherposition?Whatthedifferencebetweenbusinessandnon-businessintroduction?Teaser引子1.自我介紹與正式問候IntroducingyourselfandFormalGreetingsKnowinghowtoexpressyoueselfduringbusinessintroductionandgreetingsmakesyouandyourcompanyappearmoreprofessional.Businessgreetingsarethesamewhetheryou’reinsideoroutsidetheoffice.Effectivewaytodevelopandsustaingoodbusinessrelationships.Concepts概念

1.自我介紹與正式問候IntroducingyourselfandFormalGreetingsGoodmorning.Mynameis…Howdoyoudo,Mr...Ms…?It’snicetomeetyou.Howdoyoudo,Mr…Ms…?It‘’snicetomeetyou,too.Phrases短語1sttime,use“formalorneutral”greetings"Howdoyoudo?"isapoliteformula.

1.Goodmorningeveryone！2.I’amveryhappytointroducemyselftoyouhere.3.MynameisPeter,IcomefromXinchaoTechnologyDepartment,averybig，harmoniousandenterprisingfamily.4.IworkinHumanResurceDeparmentasamanager,andmymajorjobistoseekout,attractandhirethebestpersonwhocanfitwiththecompany’sexpectationsandrequirements.5.Generallyspeaking,Iamdoingverywellatpresent,andIwilltrymybesttofinishitnomatterhow.6.ForimprovingmyspokenEnglishskill,forcommunicatingwithoverseaclients,andforbeingabettermanager7.IbelieveIcanspeakgoodEnglishthroughpractise.8.Practisemakesperfect,letsdoourbesttogetherforourgoals.Formwork

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Introducingyourself

A:NicetomeetyouB:Nicetomeetyou,tooA:Welcometo….,I’m….,Iaminchargeof….hopeyouenjoyyourvisit.B:thankyousomuch,IamsureIwillA:Please,takeaseat.Wouldyoulikesometeaorcoffee?B:Thankyou.I’dlikecoffee,please,blackwithnosugarA:Mr.Andy,Howwastheflight?(HowcanIaddressyou?MayIhaveyourname?)B:Fine，thanks.Istoppedoffinshanghaiforadayto……A:that'sgood.AndIfyouareready，I’dliketointroduceyoutosomeofourkeypersonnel.(I’dliketoshowyouaroundthefactory)B:ok.letsgo……FormalGreetings正式問候Formwork

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2.Smalltalk寒暄Whendidyouarrive?Howwasyourflight?Howisyourhotel?It’salovelyday,isn’tit?Niceday,isntit?PhrasesDiscussion:Howtomakesmalltalk?Nicemeetingyou!（Nicetohavemetyou!）Ithinkit’stimeforustoleavenowGoodbyeandthankyouforcoming!(for+n/dinner,time,attentionetc)Goodbyeandhopetoseeyouagain(soon)!Haveanicetrip!Goodbye3.FormalLeavetakingsandGoodbyes正式告別語PhrasesA:I’dliketosaygoodbyetoeveryoneB:whattimeareyougoing?A:Myplaneleavesat7:25B:Well,thankyouforcoming.hopetoseeyouagagin!A:Thanks,goodbyeandhopetoseeyousoon!B:Goodbye（haveanicetrip）SayinggoodbyeRoleplaying角色扮演A.youareamanagerforacomputersoftwarecompany,fromKorea,youarevisitingXinchaoGroupforthefirsttime.A扮演從韓國來的計算機軟件公司經(jīng)理，第一次參觀新潮集團.B.youareamamagerofapackaging&testofICworkshop,youareshowingAaroundtheworkshopwhileintroduceyourself、yourdutyandsoon.B扮演IC封裝和測試車間的經(jīng)理，你正在帶領(lǐng)A參觀車間，同時也介紹你自己以及工作責(zé)任等等。Rolescanbedifferentaccordingtotheshedule.Unit2:Movingon第二單元繼續(xù)Informalgreetings非正式問候

IntroducingThirdParties介紹第三方

InformalLeavetakingsandGoodbyes

正式告別語Neutral:“helloorhi”ifknowingeachotheralready1.非正式問候InformalGreetingsHello,XX!Nicetoseeyouagain!Hello,XX!Gladtoseeyouagain,tooHowareyou?Iamverywell,thankyou,andyou?I’mfine.Phrases2sttime,use“infomalgreetings”A:Hi,Mike!Longtimenosee.B:Yeah,I’vebeenawayontravelfordaysA:Really,wheredidyougo?B:IwenttoParisforaninternationalfair.A:Wow,didyouhaveagoodtimethere?B:Sure,it’sawondefulplace.hopeyoucangoforavisitsomedayA:Hm,soundsgreat!Formwork

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InformalIntroduction2.介紹第三方IntroducingThirdPartiesA:hello,Peter,howareyou?B:Fine,thankyou.andyou?A:Iamfine,too.oh,letmeintroduceMr.Litoyou,he’sfromKoreanSamsungElectronics.Thisismycolleague,workintheResearchandDevelopmentdepartment.B:Nicetomeetoyou,Mr.LiC:Nicetomeetyou,too.…….?(smalltalk)PhrasesSamlltalk寒暄A:Havewemetsomewherebefore?B:maybe.A:WelcometoChina,Mr.Li,Didyouhaveagoodflight?B:Yes,itwasagoodflight,justfeelalittletired,butIamoknow.A:Good，IsthisyourfirstvisittotheUnitedStates?B:No,Ihavebeenhereformanytimes.(Yes,thisisthefirsttime)A:Good,sowhatdoyouthinkoftheweatherhere?B:Itsniceandwarm,blueskyandfreshair（Findmoretopictochatwith,thatdependson）A:Ah,seemsyouwillbestayinghereforlongtime?B:Iwillbestayinghereforaweek,IhavetogobacktoKoreanextweek.A:Well,Ihopeyouenjoyyourvisit!B:Thankyou，IamsureIwill.3.非正式道別InformalFarewellsI'mafraidImustbeleaving(mustbeoff,havetogo)now.恐怕我得走了

Ithinkit'stimeforustoleavenow.我想我們該走了

Good-bye!/Bye-bye!/Bye!再見!Seeyoulater(tomorrow、soon、later、around).Seeyou.回見Goodnight.晚安.再見

PhrasesUsethemoreinformalphrases韓國三星電子總部與Logo標牌三星總部d'light大廈三星6寸屏帶手寫輸入電子書三星最新DLP微型投影機三星最新C9000系列3DLED電視

生物塑料環(huán)保和太陽能手機

Unit3:TakingCharge第三單元事務(wù)處理InvitingPeople邀請他人

AcceptingInvitations接受邀請

DecliningInvitations謝絕邀請

ExpressingRegret表達遺憾Thedesireforfoodandsexispartofhumannature.1.邀請他人Wouldyouliketocometomybirthdayparty?Wouldyouliketoattendmyweddingceremony?Wouldyouliketohavelunchnow?How/whataboutgoingoutforawalk?Shallwegooutforadrink?Let’stalkwithcoffee.Whynotcomeformeal?Areyoufreethisevening?PhrasesUsefomalandinfomalphrases.InvitingPeopleBarbequeareafun,healthywaytocookbutyouneedtoknowsomeimportantfactsbeforeyoustart.ThebestwaytoBBQiswithlotsofheat.Heatmeanssmoke-soitsbesttoBBQoutdoorsnotinside。燒烤是一種有趣、健康的烹飪方式,不過在開始以前你需要知道一些重要的知識。BBQ是要烤著吃的，所以最好是在戶進行。AboutBarbeques2.接受邀請That’sverykindofyou.Ilikethat.Thankyouverymuch.I’lllookforwardtoitThankyou.I’dloveto(comet)That’sagood(great)ideaSoundsgood(great，fun)PhrasesNote:invitation-meetingtime-meetingplaceAcceptingInvitations3.謝絕邀請That’sverykindofyou.I’mafraidIcant,I…Thankyouverymuch,butI….Thanksfortheinvitation,butI….Thanks,butIcantcome,I…Thanks,sorryIcantcome,I…Unfortunately,Ihaveto….Phrases

Havefunandenjoyyourparty…DecliningInvitations4.表示遺憾Whatapity,perhapsnexttime.Whatapity,maybeanothertime.(CouldIseeyouagain)That’stoobad.Toobad.Phraseswhenyousuggestsomethingelse,forexample:“howaboutnextweek?andthepersonstilldeclines,youcanusethese.ExpressingRegret5.簡單安排Phrases

“when/whereshallmemeet?”-twomostimportantthingsMakingSimpleArrangementA:ShallIcometoyourhoteltomorrowmorning,about10:30?B:yes,that’sfine.soI’llseeyouat10:30tomorrowmorning.I’llwaitinthelobby.A:ok,seeyouthenB:seeyou.Unit4:EatingOutnandHosting

第三單元外出就餐與招待

OfferingfoodandDrink食物與酒水

AcceptinganfDeclining接受與謝絕

DescribingFoodandDrink解釋食物與酒水

RecommendingandSuggesting推薦和建議Thedesireforfoodandsexispartofhumannature.1.提供食物與酒水Whatwouldyouliketoeat(drink)?Howaboutsomefriedrice(noodle,dumpling)Wouldyoulikesomewineorbeer?Howaboutsomefreshjuice?Wouldyoulikemeatorvegetables?Whatkindofchinesefooddoyoulike?PhrasesThinking:Howtoexplainmenutothecustomer?OfferingFoodandDrink2.接受與謝絕Accepting

DecliningYes,please.No,thankyou.Yes,please.soundsgoodNo,thanks.Idon’tlike…Yes,thankyou.No,thanks,Icanteat(drink)…PhrasesNote:GivingareasonifdeclineoffersAcceptingandDeclining3.解釋食物與酒水PhrasesThinking:Howtoexplainmenutothecustomer?DescribingFoodandDrinksoup/sauceIt’sakindoffish/meatdishThat’svegetables/fruitcake/breaddrink/tea/desert

It’sservedwithasauceItcomeswithasaucegrilleddeep-friedIt’sstir-friedboiled/steamedbaked/roastedIttastes:salty/sweet/sour/hotbitter/bland/spicylike…somethingelse4.推薦和建議Mr.Li

Ms.LiuWhatwouldyourecommend?Irecommend…Whatdoyousuggest?Isuggest…Whatdrinkgoesbestwithsteak?I’drecommend(redwine)PhrasesIfforfriends,youcansay:whynottrysome….?RecommendingandSuggesting5.表達喜歡、不喜歡、比較喜歡Positive:Yes,Ireallyloveit.Yes,Iloveit.Yes,IlikeitverymuchYes,Ireallylikeit.Yes,IlikeitPhrasesNote:itsnotpolitetosay“Ireallyhate….”

Expressinglikes,DislikesandPreferenceNegative:No,Ireallyhateit.No,IhateitNo,Idon’tlikeitIdon’treallylikeit.Idon’tlikeitmuch.Netural:Idon’tknow,I’venevertrieditbefore.Unit5:Gettingtoknowyou

第五單元認識你

StartingaConversation開始會話

ContinuingaConversation繼續(xù)會話（MoreSmallTalkTopic）更多寒暄

EndingaConversation結(jié)束會話Haveyoueverattendedaninternationalconference?1.會話開始Phrasesworkwithpartner,topractisemore.A:Areyouenjoyingtheconferencesofar,Mr.Li?Andwhereareyoufrom,Mr.Li?B:Notbad,IamfromIndia.A:Isee,whatdoyoudo?B:IworkforaComputerCompanyasamanager.A:DoyouliveinShanghai？Whatsyourjob?B:Yes,Ilivehere,andmyjobisainterpreter.StartingaConversation2.繼續(xù)會話（更多寒暄）PhrasesContiningbytalkingaboutworkexperience.A:DidyoulikeShanghai?B:Yes,Ilikedverymuch,butIamafraidmywifedidn’tenjoyitverymuch.A:IvisitedIndialastyearonabusinesstrip.B:Well,ifyougetthechancetovisitagain,mywifeandIwillbehappytoshowyouaround.A:thankyou,Iwilllookforward.ContinuingaConversation（MoreSmallTalkTopics）3.結(jié)束會話PhrasesGivinga“signal”totheotherpersonbeforeend.A:well,thenextsessionbeginsinafewminutes.Nicemeetingyouhere,Mr.Wang.B:Nicemeetingyouhere,too.Ihopewe’llseeeachotheragain.A:ok,seeyou.B:Seeyou.EndingaConversationUnit6:GettingPersonal

第六單元私人事務(wù)

Showingsomeonearound…帶領(lǐng)參觀MakingandRespondingtoSimpleRequests

簡單要求與回應(yīng)。Homevisit:BeingaGoodGuest/host家庭拜訪：成為有禮儀的客人和主人Haveyou