飯店英語2實(shí)訓(xùn)指導(dǎo)書

飯店英語〔2〕實(shí)訓(xùn)教學(xué)大綱〔HotelEnglish2〕〔2023〕課程編號：面對專業(yè)：旅游治理專業(yè)課實(shí)訓(xùn)實(shí)訓(xùn)時數(shù)：12考核方式：考察實(shí)訓(xùn)總的目的與要求：序號實(shí)訓(xùn)工程名稱時序號實(shí)訓(xùn)工程名稱時數(shù)必做選做每套實(shí)訓(xùn)類型實(shí)訓(xùn)目的要求驗(yàn)證綜合設(shè)計4CleaningRoomthe2必做5清掃房間時候的溝通√1AccompanyingtheGuest2必做5把握伴隨游客的力量√2IntroducingtheFacilities2必做5施設(shè)備的力量√andServices3OtherConciergeServices2必做5溝通技能√2必做52必做5Turn-down5ServiceandExtendinga把握夜間效勞以通技能√Turn-down5ServiceandExtendinga把握夜間效勞以通技能√BedService6LaundryService洗衣效勞技能方面英語的把握√教材及參考書目：.第一版.上海：學(xué)林出版社.2023[2]葛志宏.900句.其次版.北京：中國書籍出版社.2023.第一版.2023[4]旅游局.旅游飯店英語情景會話.第一版.北京：旅游教育出版社.2023張軍著.飯店職業(yè)英語.第一版.昆明：云南大學(xué)出版社.2023.2023李永生酒店英語會話.第一版.北京：高等教育出版社2023姜文宏，李玉娟．飯店效勞英語．第一版.北京：高等教育出版社，2023.上海：學(xué)林出版社，2023[10]張偉．飯店英語．第一版.天津：南開大學(xué)出版社，2023執(zhí)筆人：唐金穩(wěn) 審核人：龔艷 教學(xué)院長：劉曙霞飯店英語〔2〕課程實(shí)訓(xùn)指導(dǎo)書唐金穩(wěn)編寫CONTENTSAccompanyingtheGuestIntroducingtheFacilitiesandServicesOtherConciergeServicesCleaningtheRoomTurn-downServiceandExtendingaBedServiceLaundryServiceAccompanyingtheGuest實(shí)訓(xùn)時數(shù)：2實(shí)訓(xùn)目的：幫助學(xué)生把握如何與游客建立良好的關(guān)系；把握伴隨游客的力量。實(shí)訓(xùn)內(nèi)容與形式：英語對話練習(xí)KeySentences〔重點(diǎn)句子〕Isthiseverything，sir？這是全部東西嗎，先生？Here”sthelightswitch．這是電燈開關(guān)。Here”stheclosetandthere”sthebathroom．這兒是壁柜。這兒是洗澡間。Willtherebeanythingelse，sir？還有什么事嗎，先生？Well，ifyouneedanythingelse，pleasecallroomservice．噢，假設(shè)你有什么事，請叫房間效勞。Letmehelpyouwithyourluggage．我來幫您拿行李。7．It”sverykindofyoutodoso．你這樣做使我很感謝。8．What”syourroomnumber，please？請問您的房間號碼？Andbytheway，couldIhavealookatyourroomcard？順便問一句，我可以看一下您的房卡嗎？Howdoyoulikethisroom？您覺得這個房間怎么樣？11．It”salsoquitespacious．房間也很寬闊。12．DoyoumindifIputyourluggagebythewardrobe？我把您的行李擱在衣柜旁邊好嗎？13．Bytheway，couldyoutellmeaboutyourhotelservice？順便問問，你能不能給我講一下賓館效勞的狀況？DialogueABellboy：Isthiseverything，sir？Visitor：Yes，that”severything．Bellboy：Followme，please．Visitor：Thanks．Visitor：Oh，canyouchangeatwenty？F．C．：Yes，sir．Visitor：Threefivesandfiveones，please．F．C．：Yes，sir．Bellboy：Hereweare，sir．Here”sthelightswitch．Visitor：Fine．Bellboy：Here”stheclosetandthere”sthebathroom．Visitor：Great！Iwanttowashup．Bellboy：Willtherebeanythingelse，sir？Visitor：No，thanks．IthinkI”mOK．Bellboy：Well，ifyouneedanythingelse，pleasecallroomservice．Visitor：Thankyou．Hereyouare．DialogueB〔A：BellmanB：MrandMrsSmith〕A：Goodafternoon，sirandmadam．I”mthebellmanhere．B：Goodafternoon．A：Verynicetoseeyouhere．Letmehelpyouwithyourluggage．B：It”sverykindofyoutodoso．A：What”syourroomnumber，please？Andbytheway，couldIhavealookatyourroomcard？B：Oh，yes．Thismorningmysecretarymadeareservationandfilledintheregistrationformforme．Hetoldmethatmyroomnumberwas302．A：Isee．Nowpleasefollowme．〔Afterenteringtheroom〕A：Sirandmadam，howdoyoulikethisroom？It”sjustfacingtheShanghaigymnasium．It”salsoquitespacious．B：It”sverycozy．Ilikeitverymuch．A：DoyoumindifIputyourluggagebythewardrobe？B：It”sOK．Thankyouverymuch．A：Sirandmadam，ifyouneedsomething，justcallmeoverthephoneorpressthebuttonoverthere．DialogueC〔Whenmebellmanisleavingtheroom，Mr．Brownaskshimtointroducesomethingabouttheirservice．〕A：Bytheway，couldyoutellmeaboutyourhotelservice？B：Certainlysir．Ourhotelisamoderngardenhotelofthreestargradeconsistingofagroupofthree－storiedoctagonalbuildings．Thehotelpossesses199international－standarddoublerooms，4suitesand2deluxesuites．Allofthemarewell－furnished．A：Howaboutotherservices？B：AvailableatthehotelisavarietyofChinese，JapaneseandWesternfoodrestaurants，inadditiontoacompletesetofservicefacilitiesincludingballroom，physicalfitnesscenter，squash，billiardroom，beautysalon，sauna，swimmingpool，bar，shoppingarcadeandtaxiservice，etc．A：Itsoundsgreat．I”dliketohaveabrochureofyourhotel．WherecouldIgetone？B：YoucangetitfromtheReceptionDesk．Ifyoudon”tmind，I”llcomeupagainandofferyouone．A：Good．That”sverykindofyou．Bytheway，whataboutthedailyservicehourofthedining－room？B：From7∶00a．m．till10∶00p．m．，nearlyservingalldaylong．A：Whenwillthebarandcafeopen？B：From3∶00p．m．tillmidnight．Andthen，youmightkeepyourvaluablesatthehotel”svault．A：Yougiveverygoodserviceinyourhotel．Thankyoualot．WordsandExpressionsF．C．=frontdeskclerk前臺職員ShanghaiOlympic Hotel上海奧林匹克飯店 gymnasium n．體育館spacious a．寬闊的 cozy a．舒適的wardrobe n．衣櫥，衣柜 consist〔of〕 v．由??組成；包含storied a．有??樓層的 octagonal a．八角形的furnish vt．裝備；布置〔房間〕well－furnished〔房間〕布置得好available a．可得到的 variety n．種類；多樣化inadditionto另有，還有 facility n．設(shè)備physicalfitness 健身房 squash courts〔squash=tennis〕網(wǎng)球場billiard n．彈子 beautysalon 美容室sauna n．桑拿浴室 arcade n．商場brochure ／n．小冊子 valuables n．貴重物品vault n．保管庫〔貴重物品貯存處〕實(shí)訓(xùn)留意事項(xiàng)：1.AccompanyingtheGuesttotheFrontOffice2.AccompanyingtheGuesttotheRoom陪送客人去房間3.IntroducingtheFacilitiesandServices4.ReceivingaGuestattheAirportCallingaTaxifortheGuestHelpingtheGuestwiththeLuggage為客人搬運(yùn)和保管行李實(shí)訓(xùn)報告要求：學(xué)生自行預(yù)備重點(diǎn)詞匯及句型。介紹馬上進(jìn)展的對話內(nèi)容，學(xué)生自行預(yù)備對話內(nèi)容。模擬伴隨客人登記、陪送客人去房間等場景，學(xué)生寫出實(shí)訓(xùn)心得。IntroducingtheFacilitiesandServices實(shí)訓(xùn)時數(shù)：2實(shí)訓(xùn)目的：幫助學(xué)生把握如何與游客建立良好的關(guān)系；把握介紹一些設(shè)施設(shè)備的力量。實(shí)訓(xùn)內(nèi)容與形式：英語對話練習(xí)KeySentences〔重點(diǎn)句子〕1．Isthereanyplaceinthehotelwherewecanamuseourselves？旅館里有消遣場所嗎？2．Ifyouwanttotakeawalk，youcangotothegarden．假設(shè)您想閑逛，可以去花園。3．Thereisarecreationcentreonthegroundfloor．在一樓有個消遣中心。Youcanplaybilliards，tabletennis，bridge，andgobowl－ing．您可以去打打臺球、乒乓球、橋牌和保齡球。Isthereaplacewherewecanlistentosomemusic？有聽音樂的地方嗎？ThereisamusicteahousewhereyoucanenjoybothclassicalmusicsuchasMozart，Liszt，andmodernmusic，whilehavingsomeChineseteaorothersoftdrinks．有個音樂茶座，您可以一邊賞識古典音樂，如貝多芬、莫扎特、李斯特的樂曲和現(xiàn)代音樂，一邊品嘗中國茶和軟飲料。Wouldyoupleasetellmethedailyservicehoursofthediningroom？請告知我餐廳每天的效勞時間，好嗎？From7∶00a．m．till10∶00p．m．nearlyservingalldaylong．從早上七時始終到晚上十時，幾乎全天供給。Whenwillthebarandcafeopen？酒吧和咖啡館什么時間開放？10．From3∶00p．m．tillmidnight．從下午三點(diǎn)到晚上十二點(diǎn)。Doestheguesthouseofferanyotherservice？賓館里還有哪些效勞工程？Wehaveabarbershop，alaundry，astore，postandtelegramservices，anewspaperstand，abilliard，tabletennis，videogamesandsoon．我們有理發(fā)室、洗衣房、小賣部、郵電效勞、報刊供給柜、彈子房、乒乓球和電子玩耍。It”sjollygood！太好了！AndwherecanIhavemylaundrydone？臟衣服送到哪里去洗？DialogueAA：Isthereanyplaceinthehotelwherewecanamuseour－selves？B：Ifyouwanttotakeawalk，youcangotothegarden．Itisveryrelaxingthere．A：Thatsoundsgood．Butisthattheonlyplacetogo？B：N，si．ThereisarecreationcentreonthegroundflorYoucanplaytabletennis，bridge，andgobowling．A：Isthereaplacewherewecanlistentosomemusic？B：Yes，sir．ThereisamusicteahousewhereyoucanenjoybothclassicalmusicsuchasBeethoven，Mozart，Liszt，andmodernmusic，whilehavingsomeChineseteaorothersoftdrinks．A：Oh，great！Thankyouverymuch．B：It”sapleasure．DialogueB〔A：ReceptionistB：Guest〕B：Wouldyoupleasetellmethedailyservicehoursofthediningroom？A：Certainly．From7∶00a．m．till10∶00p．m．nearlyservingalldaylong．B：Whenwillthebarandcafeopen？A：From3∶00p．m．tillmidnight．B：Doestheguesthouseofferanyotherservice？A：Oh，wehaveabarbershop，alaundry，astore，postandtelegramservices，anewspaperstand，abilliard，tabletennis，videogamesandsoon．B：It”sjollygood！A：Youmayhaveyourshoppingandamusementsthere．B：Thankyouforyourconcern．CanIgetatouristmapinthehotel？A：Yes，youmaygotothelobbyandbuyitfromthenews-paperstandthere．Withthemap，youcanfindyourwayaround．B：Good．AndwherecanIhavemylaundrydone？A：There”saplasticbaginthebathroo．Justputyourlaundryini．ItwillbeupafterImakethebedeverymorning．Hereistheroomkey．B：DoIkeepthekey？A：Attheservicecounter，thereareattendantsondutyallday．Pleaseleavethekeywiththeservicecounterwhenyougoout．B：Yes，Iknow．Thanks．A：Andthen，youmightkeepyourvaluables：diamonds，necklace，ear－rings，etc．，inthevaultoftheguesthouse．B：Yougiveverygoodserviceinthisguesthouse．Thankyoualot．A：Thankyou，Mr．Taylor．Ihopeyouwillenjoystayinghere．Inthemeantime，thehotwatersupplyinthisguesthouseisfrom6∶00a．m．upto12∶00p．m．B：Othatsoundsgoo．IfeelliketakingabathrightnoI”musedtohavingabathat9o”clockeverymorning．A：Ifyouplease．Inthebatnroom，everythinghasalreadybeenprepared，suchastoiletsoaps，towels，bathingtowels，bathrobes，slippers，toiletpaper，shampoo，combs，brushes，shavers，anashtrayandbathingcaps．B：Thankyouforyourinformation．WordsandExpressionsamuse vt．給??消遣；逗??樂bowling n．保齡球video a．圖像的 game n．玩耍jolly a．極好 amusement n．消遣concern n．v．關(guān)心，涉及；關(guān)于lobby n．門廊；門廳valuable n．值錢物a．值錢的 diamond n．鉆石、金剛石necklace n．項(xiàng)圈，項(xiàng)鏈 ring n．戒指vault n．〔銀行〕保險庫 supply v．供給bathingtowel浴巾 bathrobe slipper n．拖鞋 shampoo n．洗發(fā)液〔香波〕v．洗頭ashtray n．煙灰缸 shaver n．電動剃刀實(shí)訓(xùn)留意事項(xiàng)：DoyouchargefortheuseofthetelephoneTheinternetisnotfree,8Yuanperhour,40Yuanperday.3.Theusernameisyourroomnumberandthepasswordis123456.4.Youcantryitinoneminute.5.Clickthewebsite,andyouwillseeourmain,thenenteryourusernameandpassword.實(shí)訓(xùn)報告要求：學(xué)生自行預(yù)備重點(diǎn)詞匯及句型。介紹馬上進(jìn)展的對話內(nèi)容，學(xué)生自行預(yù)備對話內(nèi)容。模擬為客人介紹酒店設(shè)施的場景，學(xué)生寫出實(shí)訓(xùn)心得。OtherConciergeServices實(shí)訓(xùn)時數(shù)：2課時實(shí)訓(xùn)目的：幫助學(xué)生把握如何與游客建立良好的關(guān)系；把握迎賓效勞的溝通技能。實(shí)訓(xùn)內(nèi)容與形式：英語對話練習(xí)KeySentences〔重點(diǎn)句子〕Madam．WhatcanIdoforyou？夫人。我能為您做些什么？I”mlookingforamanwhosenameisJohn．我在查找一位男士，他的名字叫約翰。3．Couldyoutellmehisroomnumber，please？請問他的房間號碼是多少？4．Isupposeitis7357355．Bytheway，pleaseshowmewheretheliftis？順便請教導(dǎo)我電梯在什么地方？6．IneedsomeinformationabouttouringHangzhou．我想了解關(guān)于巡游杭州的狀況。TherearetwotrainsgoingtoHangzhoueverymorning，No．49andNo．79．每天早晨有兩列火車到杭州，4979Whattimedoesthistrainleave？這列火車什么時間發(fā)車？Couldyougetmetwoticketsfortomorrowhere？你能否在這兒賣給我兩張明天的車票？10．I”mlookingforafriend，Mr．Brown．Couldyoutellmeifheisinthehotel？我在找一位朋友，布朗先生。你能告知我他是住在這個飯店嗎？11．Justaminute，please．I”llseeifheisregistered．請稍等片刻，我看看他是否登記了。12．Theyareinsuite705．Letmephonehim70513．Mr．Brownsaidhe”swaitingforyouinhisroom．布朗先生說他在房間里等您。DialogueAA：Goodafternoon，Madam．WhatcanIdoforyou？B：Goodafternoon．I”mlookingforamanwhosenameisJohn．A：Couldyoutellmehisroomnumber，please？B：Isupposeitis735．A：Pleasewaitamoment．Letmephonehim?Mr．Johnsaidhe”swaitingforyouinhisroom．B：Thankyouverymuch．Bytheway，pleaseshowmewheretheliftis？A：I”lltellyouhowtogetthere．Thisway，please?B：Thankyou．A：It”smypleasure．DialogueB〔A：ReceptionistB：MrBrown〕A：Goodmorning，sir．AnythingIcandoforyou？B：Goodmorning．IneedsomeinformationabouttouringHangzhou．A：TherearetwotrainsgoingtoHangzhoueverymorning，No．49andNo．79．Whichonedoyouprefer？B：Whichisearlier？A：No．49．ThistraingoestoGuangzhou，anditstopsatHangzhou．B：Whattimedoesthistrainleave？A：At∶45inthemorningandarrivesinHangzhouataboutoneo”clockintheafternonB：Good，I”lltakethisone．Couldyougetmetwoticketsfortomorrowhere？A：Sorrsi．PleasegototheShanghaiTravelServiceAgencyinourhotlIt”sonthegroundfloor．B：Oh，Isee．Thanks．DialogueC〔A：ReceptionistB：MrMiller〕A：Goodafternoon．WhatcanIdoforyou？B：Goodafternoon．I”mlookingforafriend．Mr．Brown．Couldyoutellmeifheisinthehotel？A：Mr．Brown？Justaminute，please．I”llseeifheisregistered．〔TheReceptionistlooksovertheregister〕A：Brown，Mr．Brown？TherearealotofBrownsheretoday?Mr．CharlesBrown，MrDavidBrown?B：Mr．JohnsonBrownfromChicago．Isn”thestayingatthishotel？waitamoment，letmephonehim?Mr．Brownsaidhe”swaitingforyouinhisroom．B：Thankyou．Wouldyoupleaseshowmewheretheliftis？A：OK．Stepthisway，please．Hereitis．B：Thankyou．R：It”smypleasure．WordsandExpressionsregister n．登記簿 Chicago n．芝加哥〔美國城市〕lift n．電梯〔英〕實(shí)訓(xùn)留意事項(xiàng)：companyingtheguesttothefrontofficeBellServices行李效勞InformationInquiryServices 信息詢問效勞ArrangetheTransportationIntroducingtheroomfacilities介紹客房設(shè)施實(shí)訓(xùn)報告要求：學(xué)生自行預(yù)備重點(diǎn)詞匯及句型。介紹馬上進(jìn)展的對話內(nèi)容，學(xué)生自行預(yù)備對話內(nèi)容。模擬迎賓效勞的場景，請學(xué)生寫出實(shí)訓(xùn)心得。CleaningtheRoom實(shí)訓(xùn)時數(shù)：2課時實(shí)訓(xùn)目的：幫助學(xué)生把握如何與游客建立良好的關(guān)系；幫助學(xué)生了解清掃房間時與客人的溝通。實(shí)訓(xùn)內(nèi)容與形式：英語對話練習(xí)KeySentences〔重點(diǎn)句子〕Housekeeping．MayIcomein？我是客房的，可以進(jìn)來嗎？Whenwouldyoulikemetodoyourroom，sir？您要我什么時間來給你清掃房間呢，先生？3．Youcandoitnowifyoulike．假設(shè)您情愿，現(xiàn)在就可以清掃。4．Iwouldlikeyoutogoandgetmeaflaskofhotwater．我想請你給我拿一瓶開水來。5．I”msorrythatyourflaskisempty．很內(nèi)疚您的水壺空了。MayIdotheturn-downserviceforyounow？現(xiàn)在可以為您整理房間了嗎？Oh，thankyou．Butyousee，wearehavingsomefriendsover．噢，感謝，但你知道我們邀請了一些朋友過來聚聚。7．Couldyoucomebackinthreehours38．Certainly，madam．I”lllettheovernightstaffknow．固然可以，女士。我會轉(zhuǎn)告夜班效勞員。Wouldyoutidyupabitinthebathroom？請整理一下浴室好嗎？I”vejusttakenabathanditisquiteamessnow．我剛洗了澡，那兒亂糟糟的。11．Besides，pleasebringusabottleofjustboiledwater．此外，請給我們帶瓶剛燒開的水來。It”sgrowingdark．Wouldyoulikemetodrawthecurtainsforyou？天黑下來了，要不要我拉上窗簾？IsthereanythingIcandoforyou？您還有什么事要我做嗎？14．I”malwaysatyourservice．情愿效勞。DialogueAA：Housekeeping．MayIcomein？B：Yes，please．A：Whenwouldyoulikemetodoyourroom，sir？B：Youcandoitnowifyoulike．Iwasjustabouttogodownformybreakfastwhenyoucame．Butbeforeyoustart，wouldyoudothisforme？A：Yes，whatisit？B：IwouldlikeyoutogoandgetmeaflaskofhotwatrIneedsomehotwatertowashdownmedicineafterbreak－fast．A：I”msorrythatyourflaskisonce．B：Thankyou．DialogueB〔TheTurn-downService〕

I”llgoandgetyouan-otherflaskthat”sfullatA：Goodevening，madamandsir．MayIdotheturndownserviceforyounow？B：Oh，thankyou．Butyousee，wearehavingsomefriendsover．We”regoingtohaveasmallpartyhereintheroom．Couldyoucomebackinthreehours？A：Certainly，madam．I”lllettheovernightstaffknow．Theywillcomethen．B：That”sfine．Well，ourfriendsseemtobealittlelate．Wouldyoutidyupabitinthebathroom？I”vejusttakenabathanditisquiteamessnow．Besides，pleasebringusabottleofjustboiledwater．We”dtreatourgueststotypicalChinesetea．A：Yes，madam．I”llbringinsomefreshtowelstogetherwiththedrinkingwater．B：OK．A：〔Havingdoneallonrequest〕It”sgrowingdark．Wouldyoulikemetodrawthecurtainsforyou，sirandmadam？C：Whynot？Thatwouldbesocozy．A：MayIturnonthelightsforyou？C：Yes，please．I”dliketodosomereadingwhilewaiting．A：Yes，sir．IsthereanythingIcandoforyou？C：Nomore．You”reasmartgirlindeed．Thankyouverymuch．A：I”malwaysatyourservice．Goodbye，sirandmadam，anddohaveaverypleasantevening．WordsandExpressionsflask n．長頸瓶，熱水瓶 overnight a．終夜的，一夜間的cozy a．舒適的，溫和的 service n．效勞，幫助實(shí)訓(xùn)留意事項(xiàng)：1.Knockatthedoorgentlythreetimes2.Say:“Housekeeping.”3.Asktheguestwhethertocomeintotheroom.4.Greettheguest.5.Asktheguestwhethertocleantheroomnow.實(shí)訓(xùn)報告要求：學(xué)生自行預(yù)備重點(diǎn)詞匯及句型。介紹馬上進(jìn)展的對話內(nèi)容，學(xué)生自行預(yù)備對話內(nèi)容。模擬清掃客房的講解，請學(xué)生寫出實(shí)訓(xùn)心得。Turn-downServiceandExtendingaBedService實(shí)訓(xùn)時數(shù)：2課時實(shí)訓(xùn)目的：幫助學(xué)生把握如何與游客建立良好的關(guān)系；把握夜間效勞以及加床效勞的溝通技能。實(shí)訓(xùn)內(nèi)容與形式：英語對話練習(xí)KeySentences〔重點(diǎn)句子〕1.Thereseemstobesomethingwrongwiththetoile2．We”llsendsomeonetorepairitimmediately．我們會馬上派人來修的。What”sthetrouble？哪兒壞啦？Thetoiletdoesn”tflush．抽水馬桶不放水了。Letmesee．Oh，it”sclogged．讓我看看。噢，堵住了。6．Thewatertapdripsallnightlong．水龍頭一整夜滴水。7．Somepartneedstobereplaced．Iwillbebacksoon．有個零件要換了。我片刻就來。8．Ah，I”mafraidthere”ssomethingwrongwiththeTV．噢，電視機(jī)似乎有些毛病。9．Thepictureiswobbly．圖像不穩(wěn)定。I”msorry．MayIhavealookatit？很圓滿，我可以看看嗎？I”llsendforanelectricianfromthemaintenancedepartmen12．Wecanhaveitrepaired．我們能找人修理。13．Pleasewaitjustafewminutes．請稍等幾分鐘。14．TheTVsetisnotworkingwell．電視機(jī)有毛病了。DialogueAA：Housekeeping．CanIhelpyou？B：Yes，thereseemstobesomethingwrongwiththetoilet．A：We”llsendsomeonetorepairitimmediately．What”syourroomnumber，please？B：1287．A：MayIcomein？B：Comein．A：What”sthetrouble？B：Thetoiletdoesn”tflush．A：Letmesee．Oh，it”sclogged?It”sallrightnow．Youmaytryit．B：Yes，it”sworkingnow．Thankyou．A：You”rewelcome．Anythingelse？B：Thewatertapdripsallnightlong．Icanhardlysleep．A：I”mverysorry，sir．Somepartneedstobereplaced．Iwillbebacksoon．DialogueBB：I”velockedmyselfoutoftheroom．MayIborrowaduplicatekey？A：Don”tworry，MrBell．I”llopenthedoorforyou．〔Sheopensthedoorwithaduplicatekey．〕B：Thankyouverymuch．SometimesI”mquiteabsentminded．A：Itdoesn”tmatter，MrBell．WhatelsecanIdoforyou？B：Ah，I”mafraidthere”ssomethingwrongwiththeTV．Thepictureiswobbly．A：I”msorry．MayIhavealookatit？B：Hereitis．A：〔Triestofixit，butinvain〕I”llsendforanelectricianfromthemaintenancedepartment．Wecanhaveitre-paired．Pleasewaitjustafewminutes，MrBell．〔Sheleavestheroom．Tenminuteslater，thereisaknockonthedoor．〕Electrician〔E〕：MayIcomein？B：〔Opensthedoor〕Howdoyoudo？E：Howdoyoudo？TheTVsetisnotworkingwell．Isthatright，MrBell？B：No，itisn”t．E：Letmehavealook．〔Finishestherepairingandchecksotherelectricfacilitiesintheroom〕MrBell，everythingisOKnow．B：Whatefficiency！Thanksalot．〔Takingoutsomefee〕Thisisforyou．E：On．Wewon”taccepttipbutthankyo，anywaWewishyouanicestaywithsMrBell．WordsandExpressionsflush v．用水沖洗 clogged a．塞住了drip v．滴下 wobbly a．搖擺不定的electrician n．電工，電學(xué)家 maintenance n．修理、保養(yǎng)facility n．設(shè)備工具〔常用復(fù)〕 efficiency n．效率實(shí)訓(xùn)留意事項(xiàng)：1.AsktheguesttogotohandletheformalityofextendingabedattheFrontOffice.2.WiththepermissionoftheFrontOffice,putanextrabedfortheguest.實(shí)訓(xùn)報告要求：學(xué)生自行預(yù)備重點(diǎn)詞匯及句型。介紹馬上進(jìn)展的對話內(nèi)容，學(xué)生自行預(yù)備對話內(nèi)容。模擬夜間效勞，為客人加床效勞的場景，學(xué)生寫出實(shí)訓(xùn)心得。LaundryService實(shí)訓(xùn)時數(shù)：2課時實(shí)訓(xùn)目的：幫助學(xué)生把握如何與游客建立良好的關(guān)系；幫助學(xué)生把握洗衣效勞技能方面的英語。實(shí)訓(xùn)內(nèi)容與形式：英語對話練習(xí)KeySentences〔重點(diǎn)句子〕Excuseme．Haveyouanylaundry？對不起，請問有沒有要洗的衣服？Thelaundrymanisheretocollectit．洗衣房效勞員來這兒收要洗的衣服了。Ifyouhaveany，pleasejustleaveitinthelaundrybagbehindthebathroomdoor．假設(shè)您有衣服要洗，請放在浴室門后的洗衣袋里。Pleasetellusornotifyinthelistwhetheryouneedyourclothesironed，washed，dry-cleanedormendedandalsowhattimeyouwanttogetthemback．請告知我們或在洗衣單上寫明您的衣服是否需要熨燙，水洗，干洗或補(bǔ)綴，還要寫明何時需要取衣服。Whatifthereisanylaundrydamage？假設(shè)你們洗衣時損壞了衣服怎么辦？Insuchacase，thehotelshouldcertainlypayforit．假設(shè)是這樣，飯店固然應(yīng)當(dāng)賠償。7．Couldyousendsomeoneupformylaundr，pleas？請問，你們能派人來收要洗的衣服嗎？8．Avaletwillbeupinafewminutes．洗熨工馬上就到。9．Willthecolorruninthewash？洗衣時會掉色嗎？10．We”lldry-cleanthedress．我們將干洗這條裙子。11．We”llstitchitbeforewashing．我們會在洗之前把襯里縫好。12．WhencanIhavemylaundryback？我何時能取回洗的衣服呢？13．Butwouldyoulikeexpressserviceorsame-day？不過，您是要快洗效勞還是當(dāng)日??？14．I”dlikethissweatertobewashedbyhandincoldwater．這件毛衣要用冷水手洗。DialogueA〔ExplainingHowtoGettheService〕〔A：RoomAttendantB：Guest〕A：Excuseme．Haveyouanylaundry？Thelaundrymanisheretocollectit．B：No，notnow，thankyou．A：Ifyouhaveany，pleasejustleaveitinthelaundrybagbe-hindthebathroomdoor．Thelaundrymancomesovertocollectiteverymorning．B：Thankyou．A：Pleasetellusornotifyinthelistwhetheryouneedyourclothesironed，washed，dry-cleanedormendedandalsowhattimeyouwanttogetthemback．B：Isee．Whatifthereisany