人力資源管理第八章員工培訓(xùn)與開發(fā)

人力資源管理第八章員工培訓(xùn)與開發(fā)Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall第8章員工培訓(xùn)與開發(fā)第二頁，共39頁。Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall4–3我們學(xué)到哪了第1,,3章人力資源管理導(dǎo)論，公司戰(zhàn)略規(guī)劃·我們處在什么樣的行業(yè)中？·我們的競(jìng)爭(zhēng)基礎(chǔ)是什么？·為了實(shí)現(xiàn)我們的戰(zhàn)略目標(biāo)，我們的員工需要具備哪些特征和技能？第4章職位分析第8章員工培訓(xùn)與開發(fā)第11,12,13章薪酬管理第17,18章全球化和創(chuàng)業(yè)型企業(yè)中的人力資源管理第9,10章績(jī)效管理與績(jī)效評(píng)價(jià)、教練輔導(dǎo)、職業(yè)生涯與人才管理第6,7章員工測(cè)試與甄選、面試第5章人員規(guī)劃與招募第2,14,15,16章公平就業(yè)機(jī)會(huì)和相關(guān)法律、HRM中的道德、公正和公平對(duì)待問題、勞資關(guān)系和集體談判、員工安全與健康第三頁，共39頁。IntroductionCase/VideoTraininginStandfordUniversityHospital?

WhatistheType第四頁，共39頁。Summarizethepurposeandprocess

ofemployeeorientation.Listandbrieflyexplaineachofthefourstepsinthetrainingprocess.Describeandillustratehowyouwouldidentifytrainingrequirements.Explainhowtousetrainingtechniques（methods）.Listandbrieflydiscussmanagementdevelopmentprograms.LEARNINGOUTCOMES第五頁，共39頁。5Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–61.概述新員工入職引導(dǎo)的目的及其過程。2.列出并簡(jiǎn)要解釋培訓(xùn)過程中的四個(gè)步驟。3.描述并解釋你將如何確定培訓(xùn)需求。4.解釋說明培訓(xùn)技術(shù)（方法）。5.列出并簡(jiǎn)要討論管理技能開發(fā)項(xiàng)目。學(xué)習(xí)目標(biāo)第六頁，共39頁。KeyPointThefourstepsinthetrainingprocess.Howyouwouldidentifytrainingrequirements.Differenttrainingtechniques（methods）.Differentmanagementdevelopmentprograms.第七頁，共39頁。重點(diǎn)培訓(xùn)過程中的四個(gè)步驟如何確定培訓(xùn)需求培訓(xùn)技術(shù)（方法）管理技能開發(fā)項(xiàng)目第八頁，共39頁。DifficultPointDifferenttrainingtechniques（methods）.Differentmanagementdevelopmentprograms.第九頁，共39頁。難點(diǎn)培訓(xùn)技術(shù)（方法）管理技能開發(fā)項(xiàng)目第十頁，共39頁。Whatisthepurposeoforientation?第十一頁，共39頁。PurposeofOrientationFeelwelcomeandateaseBeginthesocializationprocessUnderstandtheorganizationKnowwhatisexpectedinworkandbehaviorOrientationHelpsNewEmployees第十二頁，共39頁。12Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–13新員工入職引導(dǎo)的目的感覺受到歡迎和輕松開始社會(huì)化進(jìn)程了解組織情況知道企業(yè)所期望的工作行為是什么入職引導(dǎo)可以幫助新員工第十三頁，共39頁。TheOrientationContentCompanyorganizationandoperationsSafetymeasures

andregulationsFacilities

tourEmployeeOrientationEmployeebenefitinformationPersonnel

policiesDaily

routine第十四頁，共39頁。14Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–15入職引導(dǎo)的內(nèi)容公司組織結(jié)構(gòu)和運(yùn)營(yíng)安全標(biāo)準(zhǔn)和規(guī)定熟悉工作設(shè)備員工入職引導(dǎo)員工福利信息人事政策日常工作第十五頁，共39頁。StepsintheTrainingProcess1234TheFour-StepTrainingProcessInstructionaldesignNeedsanalysisProgramimplementationEvaluation第十六頁，共39頁。16Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–17培訓(xùn)的步驟1234培訓(xùn)過程的四個(gè)步驟教學(xué)設(shè)計(jì)培訓(xùn)需求分析培訓(xùn)執(zhí)行培訓(xùn)評(píng)估第十七頁，共39頁。AnalyzingTrainingNeedsTaskAnalysis:

Assessingnewemployees’trainingneedsPerformanceAnalysis:Assessingcurrentemployees’trainingneedsTrainingNeedsAnalysis第十八頁，共39頁。18Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–19分析培訓(xùn)需求任務(wù)分析：評(píng)估新員工的培訓(xùn)需求績(jī)效分析：評(píng)估現(xiàn)有員工的培訓(xùn)需求培訓(xùn)需求分析第十九頁，共39頁。PerformanceAnalysis:

AssessingCurrentEmployees’TrainingNeedsPerformanceAppraisalsJob-RelatedPerformanceDataObservationsInterviewsAssessmentCenterResultsIndividualDiariesAttitudeSurveysTestsMethods

forIdentifyingTrainingNeedsSpecializedSoftwareCan’t-doorWon’t-do?第二十頁，共39頁。20Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–21績(jī)效分析：評(píng)估現(xiàn)有員工的培訓(xùn)需求績(jī)效評(píng)價(jià)與工作相關(guān)的績(jī)效數(shù)據(jù)觀察訪談評(píng)價(jià)中心提供的結(jié)果個(gè)人日記態(tài)度調(diào)查測(cè)試確定培訓(xùn)需求的方法專業(yè)化軟件會(huì)做還是不愿做？第二十一頁，共39頁。TrainingMethods（TeamWork）On-the-JobTrainingApprenticeshipTrainingInformalLearning（eg.Cooperate）JobInstructionTrainingLecturesProgrammedLearningAudiovisual-BasedTrainingVestibuleTraining（eg.Driving）TeletrainingandVideoconferencingElectronicPerformanceSupportSystems(EPSS)Computer-BasedTraining(CBT)SimulatedLearningInternet-Based（TrainingLearningPortals）—（eg.Library）LifelongLearningand

LiteracyTrainingTechniques第二十二頁，共39頁。22Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–23培訓(xùn)方法在職培訓(xùn)學(xué)徒制培訓(xùn)非正規(guī)學(xué)習(xí)（與同事合作）工作指導(dǎo)培訓(xùn)課堂講授程序化學(xué)習(xí)視聽培訓(xùn)技工訓(xùn)練（模擬駕駛）遠(yuǎn)程培訓(xùn)和視頻會(huì)議電子績(jī)效支持系統(tǒng)計(jì)算機(jī)輔助培訓(xùn)（文本、錄像、圖片、照片、動(dòng)畫、聲音等）模擬式培訓(xùn)（開篇導(dǎo)入案例）網(wǎng)絡(luò)培訓(xùn)（學(xué)習(xí)門戶）終身學(xué)習(xí)和讀寫培訓(xùn)技術(shù)第二十三頁，共39頁。ManagementDevelopmentTechniquesJob

rotationCoachingandunderstudyManagerialOn-the-JobTrainingAction

learning第二十四頁，共39頁。24Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–25管理開發(fā)技能職位輪換教練和頂崗管理人員的在職培訓(xùn)行動(dòng)學(xué)習(xí)第二十五頁，共39頁。University-relatedprogramsManagementgamesOff-the-JobManagementTraining

andDevelopmentTechniquesThecasestudymethodOutsideseminarsExecutivecoachesBehaviormodelingRoleplayingCorporateuniversitiesOtherManagementTrainingTechniques第二十六頁，共39頁。26Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–27大學(xué)提供的各種項(xiàng)目管理游戲脫產(chǎn)管理培訓(xùn)和開發(fā)技術(shù)案例研究法外部研討會(huì)高管教練行為模仿角色扮演企業(yè)大學(xué)其他管理開發(fā)技術(shù)第二十七頁，共39頁。第二十八頁，共39頁。第二十九頁，共39頁。第三十頁，共39頁。ASampleTraining

EvaluationForm第三十一頁，共39頁。31KEYTERMSemployeeorientationtrainingnegligenttrainingtaskanalysiscompetencymodelperformanceanalysison-the-jobtraining(OJT)apprenticeshiptrainingjobinstructiontraining(JIT)programmedlearningelectronicperformancesupportsystems(EPSS)jobaidvirtualclassroomlifelonglearningmanagementdevelopmentjobrotationactionlearningcasestudymethodmanagementgameroleplayingbehaviormodelingin-housedevelopmentcenterexecutivecoachorganizationaldevelopmentcontrolledexperimentation第三十二頁，共39頁。32Copyright?2011PearsonEducation,Inc.publishingasPrenticeHall8–33關(guān)鍵詞新員工入職引導(dǎo)

培訓(xùn)疏忽培訓(xùn)

任務(wù)分析勝任能力模型

績(jī)效分析在職培訓(xùn)

學(xué)徒制培訓(xùn)工作指導(dǎo)培訓(xùn)

程序化學(xué)習(xí)電子績(jī)效支持系統(tǒng)

工作助手虛擬課堂

終身學(xué)習(xí)管理技能開發(fā)