外貿(mào)行業(yè)開發(fā)客戶郵件英語模板

外貿(mào)行業(yè)開發(fā)客戶郵件英語模板外貿(mào)行業(yè)開發(fā)客戶郵件英語模板外貿(mào)行業(yè)開發(fā)客戶郵件英語模板xxx公司外貿(mào)行業(yè)開發(fā)客戶郵件英語模板文件編號(hào)：文件日期：修訂次數(shù)：第1.0次更改批準(zhǔn)審核制定方案設(shè)計(jì)，管理制度\o"評(píng)分0"史上最全的外貿(mào)基本英文郵件模版外貿(mào)郵件的模版,包括“開發(fā)信”、“請求建立商業(yè)關(guān)系”、“主動(dòng)跟新買家建立聯(lián)系”、“對(duì)新買家要求建立業(yè)務(wù)聯(lián)系的回復(fù)”、“向老客戶介紹公司新的產(chǎn)品信息”、“回復(fù)對(duì)某個(gè)產(chǎn)品的查詢”、“無法提供對(duì)方查詢中所要求的產(chǎn)品時(shí)”、“查詢對(duì)方公司的產(chǎn)品”、“幾種報(bào)盤”、“信用證相關(guān)”、“報(bào)價(jià)相關(guān)”，“放假通知”、“圣誕節(jié)祝福郵件”等模版.

開發(fā)信模板(一)

CompanyName:

MailingAdd:

Tel.:

Fax.:

Email:

Web.:

KindAttn.:Mr.JackWey--GeneralManager(hopeIwouldbetheGMoneday)

Subject:XXXXXCooperation/

DearMr.JackWey

[Yourcompany]isthemain[yourproduct]manufacturerinChinasince1968,ourmajorclientsare[thosehaveverygoodreputationandrenowncompaniesinthefieldthathavedirectorindirectbizwithyourcompany,i.e.IBM,SONY..].

Webelievethatyoucanrelyonusasweprovideyouquitesatisfactoryserviceandproductswithbestqualityatmostcompetitivepriceintheworld.Weareveryhappyifyoudonothesitatetosendusanyofyourinquiriesandwewillalwaysgivesatisfactoryservices.

Products:(productrange)

Standards:(productdesignstandard,ifany)

Service:(productapplicablefield,function)

Size:(don’tfuckinglytellyourclientyoudon’tknow)

Etc.

Certificates:(certificatesthatyourcompanygot)

AnnualSalesTurnover:(justlistsomenumberhere,)

StaffNo.staffnoofyourcompany,ifyourcompanyisbig,ifnot,omitthispoint)

CoverofLandlistsomenumberhere)

Lookingforwardtohearingfromyouatyourconvenience.

Thanks&bestregards,

P.S.Iamattachingourproductcatalogue/scopeofserviceforyourfuturereferenceinmyfollowingemailtoyou,pleasekindlycheck.

(pleasedon’tsendyourproductcatalogueintheemail,youaretellinghimhereisshowingyourrespecttohimthatyouaresendinggoodinfotohim,butnotspam,therefore,youbettersendanotheremailtoyourclientwithyourproductcatalogue.Yourclientwillcheckitifyourproductsareofhim/herinterest)

YOURNAME

POSITION

DEPARTMENT

COMPANYNAME

ADD

TEL

MOBILE

FAX

EMAIL

WEB

Dearall,Iamjackwey,thisabovementionedemailformarketingisonlyonesampletoyourgeneralpotentialclients,itwouldberevisedaccordinglytodifferentclients.

KindlybeinformedthatemailmarketingismainlydependingonyourSETtitle,thereforeplstrytoimproveTOSETTHETITLEOFYOUREMAIL.

（開發(fā)信的成功與否，跟開發(fā)信內(nèi)容的大少無關(guān)，關(guān)鍵是你怎么把涉及到客戶每一個(gè)利益、興趣都說到，能連起來，他都會(huì)像繼續(xù)看下去，要不我們還看電視連續(xù)劇干嘛？)

郵件開發(fā)成功與否與以下幾個(gè)方面有關(guān)（個(gè)人認(rèn)為）：（按主次順序）

1.郵件標(biāo)題（要是我，郵件標(biāo)題一看就知道是推銷的，Iamsorry,pleasefuckoffandstayinmytrashbox）

2.郵件內(nèi)容是否吸引/對(duì)客戶是否有效，有利可圖；客戶是否感興趣.

3.所聯(lián)系的人的職位和權(quán)利（PlssendtotheRIGHTPERSON）

4.發(fā)信人日后溝通技巧，plus

5.others

以上的開發(fā)信只是針對(duì)任意一家公司，如果要想開發(fā)信更成功，你就得研究或者了解一下這個(gè)公司的情況再發(fā)。

有的開發(fā)信中，并不能把所有東西都一一列出來，所以一天發(fā)個(gè)100封的開發(fā)信的人，一天很難記下前天發(fā)給誰了，日后很難去跟蹤，也不知道自己以前說了什么，如果是這樣，最好做個(gè)記錄；郵件已發(fā)出3天之內(nèi)，馬上再發(fā)一封郵件跟蹤，過2如沒有回復(fù)，再發(fā)一封了解，第三封郵件剛發(fā)后30分鐘，馬上給個(gè)電話。

記住，成功的開發(fā)信，一般要有電話跟蹤才能比較有效果，當(dāng)然有幸運(yùn)的人，或是客戶也正好有詢價(jià)，有貨采購才會(huì)直接跟你聯(lián)系，所以為什么要日后電話溝通的原因。現(xiàn)在一般一個(gè)客戶一天能收到很多信，你只有電話過去了，說明你請況，他才知道你是誰，什么公司，下次在電話的時(shí)候，他會(huì)說“oh,Jack

JackweyfromChina,XXXcompanyOh,howareyou…..”.

開發(fā)信模板(二)

DearMr.JACK,

Thankyouforyoure-mail&Idoappreciatethecontent.（講得是我開發(fā)信的內(nèi)容）

Idonothaveanyhesitationtostartbusinesswithyouresteemedcompany.對(duì)我公司感興趣

ThusIaskyoukindlytoarrangecouriermefullsetofallyourcatalogsinonebinderalongwithcopiesofallyourcertificates,enduserapprovals,..etc.需要一些文件進(jìn)一步合作

Also,Iwouldliketohearfromyouindetailsaboutyourpreviousoperationinmiddleeastarea.

Doyouhaveagent,distributer,..etc?想成為我們代理分銷商

BestRegards

XXXXXXXXXXXXX

現(xiàn)在說說我開發(fā)信主要的信息：

標(biāo)題：Mr.XXX+他公司的名稱（點(diǎn)名道姓和公司，一目了然）

內(nèi)容：

MOrning！Mr.XXXXXX

ThisisJack,SalesManagerfromawellestablishedPRODUCTmanufacturerinChina.HopeIreachtherightpersonattherighttimetotalkaboutPRODUCTcooperationandstrategiesforyourcompany

IdidalittlebitresearchonyourcompanyandI’msureyouwouldbecontinuouslylookingatopportunitiestoexpandyourproductsupplyingscope/servicesandmakeitasthebrandtoownyourcompanyreputationinthePRODUCTmarketandincreaseyourmarketreturnwithyourconstantefforts.

WecanfulfillanyofyourbusinessneedsandmaximizeyourbusinessprofitscomparedwithlotsofPRODUCTmanufacturersaswearenewlylaunchingDDDDbrandPRODUCTininternationalmarket.

Ourbusinessreferenceincludes:

20yearsappointedOEMforEU,USAPRODUCTmanufacturers

Approvalsfrom(主要客戶，最好是國際同行知名企業(yè))…

70%~80%productsforinternationalapplication

(formoredetails,pleasecontactus)這個(gè)地方用黃色文字背景，突出公司優(yōu)勢

AstheGMof客戶公司名稱,itisyourresponsibilitytofindasustainableandtrustworthybusinesspartnerrelationshipandensureapromisingcompanyfuture.我的公司isinterestedincooperatingwithyoutouncoverthePRODUCTdemandof客戶市場marketfromnowon.AsyouhaveexperiencesinPROCUT,itwouldbeeasiertoseizetheopportunitytowingreatPRODUCTdemandin客戶市場。

（這里很明顯的標(biāo)示你的合作意圖和對(duì)客戶公司的了解及所聯(lián)系人的職責(zé)所在，沒有人會(huì)反對(duì)你強(qiáng)調(diào)他的職責(zé)和利益）

HopetohaveyourexcitedfeedbackTODAY.

Thanks?ards,

JACK

24hoursavailableforyou!

請求建立商業(yè)關(guān)系

RogersChemicalSupplyCo.10E.22StreetOmaha8,NebGentlemen:WehaveobtainedyournameandaddressfromAristoShoes,Milan,andwearewritingtoenquirewhetheryouwouldbewillingtoestablishbusinessrelationswithus.Wehavebeenimportersofshoesformanyyears.Atpresent,Weareinterestedinextendingour,rangeandwouldappreciateyourcataloguesandquotations.Ifyourpriceswerecompetitivewewouldexpecttotransactasignificantvolumeofbusiness.Welookforwardtoyourearlyreply.Verytrulyyours自米蘭職權(quán)里斯托鞋類公司取得貴公司和地址，特此修函，祈能發(fā)展關(guān)系。多年來，本公司經(jīng)營鞋類進(jìn)口生意，現(xiàn)欲擴(kuò)展業(yè)務(wù)范圍。盼能惠賜商品目錄和報(bào)價(jià)表。如價(jià)格公道，本公司必大額訂購。煩請?jiān)缛召n復(fù)。此致

2.回復(fù)對(duì)方建立商業(yè)關(guān)系的請求

Thankyourforyourletterofthe16thofthismonth.Weshallbegladtoenterintobusinessrelationswithyourcompany.Incompliancewithyourrequest,wearesendingyou,underseparatecover,ourlatestcatalogueandpricelistcoveringourexportrange.Paymentshouldbemadebyirrevocableandconfirmedletterofcredit.Shouldyouwishtoplaceanorder,pleasetelexorfaxus.本月16日收到有關(guān)商務(wù)關(guān)系的來函，不勝欣喜。謹(jǐn)遵要求另函奉上最新之出口商品目錄和報(bào)價(jià)單。款項(xiàng)煩請以不可撤銷保兌之信用狀支付。如欲訂貨，請電傳或傳真為盼。此致敬禮

請求擔(dān)任獨(dú)家代理

Wewouldliketoinformyouthatweactonasoleagencybasisforanumberofmanufacturers.WespecializeinfinishedcottongoodsfortheMiddleeasternmarket:Ouractivitiescoveralltypesofhouseholdlinen.Untilnow,wehavebeenworkingwithyourtextilesdepartmentandourcollaborationhasprovedtobemutuallybeneficial.Pleaserefertothemforanyinformationregardingourcompany.WeareveryinterestedinanexclusivearrangementwithyourfactoryforthepromotionofyourproductsinBahrain.Welookforwardtoyourearlyreply.`本公司擔(dān)任多家廠家的獨(dú)家代理，專營精制棉織品，包括各燈家用亞麻制品，行銷中東。與貴公司向有業(yè)務(wù)聯(lián)系，互利互作。貴公司紡織部亦十分了解有關(guān)業(yè)務(wù)合作之情況。盼望能成為貴公司獨(dú)家代理，促銷在巴林市場的貨品。上述建議，煩請?jiān)缛召n復(fù)，以便進(jìn)一步聯(lián)系合作。此致敬禮

拒絕對(duì)方擔(dān)任獨(dú)家代理

Thankyouforyourletterof1Septembersuggestingthatwegrantyouasoleagencyforourhouseholdlinens.Iregrettosaythat,atthisstage,suchanarrangementwouldbreatherpremature.Wewould,however,bewillingtoengageinatrialcollaborationwithyoucompanytoseehowthearrangementworks.Itwouldbenecessaryforyoutotestthemarketforourproductsatyouend.Youwouldalsohavetobuildupamuchlargerturnovertojustifyasole同意對(duì)方擔(dān)任獨(dú)家代理

Thankyouforyourletterof12Aprilproposingasoleagencyforourofficemachines.Wehaveexaminedourlongand,Imustsay,mutuallybeneficialcollaboration.WewouldbeverypleasedtoentrustyouwiththesoleagencyforBahrain.Fromourrecords,wearepleasedtonotethatyouhavetwoserviceengineerswhotooktrainingcoursesatourMilanfactory.thesoleagencywillnaturallybecontingentonyoumaintainingqualifiedaftersalesstaff.Wehavedrawnupadraftagreementthatisenclosed.Pleaseexaminethedetailedtermsandconditionsandletusknowwhethertheymeetwithyourapproval.Onapersonalnote,ImustsaythatIamdelightedthatweareprobablygoingtostrengthenourrelationship.IhaveverypleasantmemoriesofmylastvisittoBahrainwhenyouentertainedmesodelightfully.IlookforwardtoreciprocatingonyournextvisittoMilan.Myverybestwishestoyouandyourwife.4月12日建議擔(dān)任為公室器具之獨(dú)家代理來信已經(jīng)收悉。過去雙方合作皆互利互助，能獲您的眷顧作我公司于巴林的獨(dú)家代理，殊感榮幸。據(jù)知您公司兩服務(wù)技師曾到我公司米蘭工廠受訓(xùn)。相信您公司在取得代理權(quán)后，仍會(huì)繼續(xù)注重合格售后服務(wù)人員的訓(xùn)練?，F(xiàn)隨信附上協(xié)議草稿，請查實(shí)各項(xiàng)條款，惠復(fù)是盼。能加強(qiáng)業(yè)務(wù)，我亦感到欣喜，前次到訪巴林，蒙盛情款待，不勝感激。祈盼您蒞臨米蘭時(shí)，容我一盡地主之誼。此致敬禮

借引薦建立業(yè)務(wù)關(guān)系

Atthebeginningofthismonth,IattendedtheHarrogatetoyfair.Whilethere,IhadaninterestingconversationwithMr.DouglasGageofEdutoysplcaboutselectinganagencyforourteachingaids.Douglasdescribedyourdynamicsalesforceandinnovativeapproachtomarketing.Heattributedhisowncompany’ssuccesstoyourexcellentdistributionnetworkthathasservedhimforseveralyears.WeneedanorganizationlikeyourstolaunchourproductsintheUK.Ourteachingaidscoverthewholefieldofprimaryeducationinallsubjects.Ourpatented‘Matrix’mathapparatusisparticularlysuccessful.YoumayhavereservationsaboutAmericanteachingaidssuitingyourmarket.ThisisnotaproblemsincewehavecompleterangeofBritishEnglishversions.IencloseanillustratedcatalogueofourBritishEnglisheditionsforyourinformation.Pleaseletmehaveyourreactionstothematerial.IshallbeinLondonduringthefirsttwoweeksofOctober.Perhapswecouldarrangeameetingtodiscussourproposal.

本用初參觀哈洛加特玩具交易會(huì)時(shí)有幸與教育玩具股份有限公司的道格拉斯?蓋齊先生一談，提及本公司正物色代理人推廣教學(xué)器材一事。蓋齊先生贊揚(yáng)貴公司積極推廣產(chǎn)品，不斷推出新的推銷方法，并把其公司的成就歸于貴公司完善的經(jīng)銷網(wǎng)絡(luò)。貴公司的經(jīng)驗(yàn)，正能替本公司在英國經(jīng)銷產(chǎn)品。本公司生產(chǎn)初級(jí)教育各學(xué)科的教育器村、專利產(chǎn)品梅特里克教學(xué)器材更傲視同儕。除美國教學(xué)器材外，亦備有全套英式英語版教材，適合當(dāng)?shù)厥袌?，貴公司無需憂慮切合市場需求?，F(xiàn)附上配有插圖的英式英語版教材目錄，盼抽空細(xì)閱，并賜知寶貴意見。本人擬于10月頭兩星期前往倫敦，未知能否安排會(huì)面，就以上建議作一詳談此致敬禮

與過去有貿(mào)易往來的公司聯(lián)系

WeunderstandfromourtradecontactsthatyourcompanyhasreestablisheditselfinBeirutandisonceagaintradingsuccessfullyinyourregion.Wewouldliketoextendourcongratulationsandofferourverybestwishesforyourcontinuedsuccess.BeforethewarinLebanon,ourcompanieswereinvolvedinalargevolumeoftradeinourtextiles.Weseefromourrecordsthatyouwereamongourbesttemcustomers.WeverymuchhopethatwecanresumeourmutuallybeneficialrelationshipnowthatpeacehasreturnedtoLebanon.Sincewelasttraded,ourlineshavechangedbeyondrecognition.WhiletheyreflectcurrentEuropeantasteinfabrics,someofourdesignsarespecificallytargetedattheMiddleEasternmarket.Asaninitialstep,Iencloseourillustratedcatalogueforyourperusal.Shouldyouwishtoreceivesamplesforcloserinspection,wewillbeveryhappytoforwardthem.Welookforwardtohearingfromyou.從同行中獲悉貴公司貝魯特復(fù)業(yè)，生意發(fā)展迅速。得聞喜訊，不勝歡欣。謹(jǐn)祝業(yè)務(wù)蒸蒸日上。黎巴嫩戰(zhàn)事發(fā)生前雙方曾有多宗紡織品交易；貴公司更是本公司十大客戶之一?，F(xiàn)今戰(zhàn)事平息，亟盼能重展雙方互惠的業(yè)務(wù)聯(lián)系。自上次合作至令，產(chǎn)品款式變化極大。除了有迎合歐洲人口味的款式這外，亦有專門為中東市場而設(shè)計(jì)的產(chǎn)品?，F(xiàn)奉上配有插圖的商品目錄供初步參考。職需查看樣本，還望賜知。

確認(rèn)約會(huì)

Iwouldliketoconfirmourappointmenttodiscussthepossibilityofmergingourdistributionnetworks.Iamexcitedoftheprospectofexpandingourtrade.Asagreed,wewillmeetofourofficeinBondStreetat9.30a.m.onMonday20March.Ihavescheduledthewholedayforthemeeting.Ifforanyreasonyouareunabletoattend,pleasephonemesothatwecanmakealternativearrangements.Pleaseletmeknowifyouwouldlikeourofficetoarrangehotelaccommodation.Ilookforwardwithgreatpleasuretoourmeeting.承蒙撥冗講討論合并雙方銷售網(wǎng)，以擴(kuò)大貿(mào)易發(fā)展范圍，深感興奮。現(xiàn)特修函確定會(huì)議日程。謹(jǐn)于3月20日星期一在邦德街辦公室候教，請貴公司代表于當(dāng)日早上9時(shí)蒞臨指導(dǎo)。若因故未能抽空出席，煩請致電告知，以便另行安排會(huì)晤。未知是否需代為安排旅館膳宿請盡早賜知，以便早作準(zhǔn)備，款待貴客。謹(jǐn)此預(yù)祝會(huì)談成功。

感謝客戶訂貨

Gillette-burnsCo.322GreenwoodstreetCleveland5,OhioGentlemen:ThankyouforyourorderNo.464of20September.Themodelsyouselectedfromourshowroomwentouttodayundermypersonalsupervision.ThepackageisbeingairfreighttoyouonSwissair.Therelevantdocumentationisenclosedenjoyedmeetingyouandhopesthatthisorderrepresentsthebeginningofalongandprosperousrelationshipbetweenourcompanies.Thenexttimeyouvisitus,pleaseletmeknowinadvancesothatIcanarrangealunchforyouwithourdirectors.Sincerelyyours

謝謝9月20日第464號(hào)定單。今天我已新自監(jiān)督發(fā)送您自展覽室挑選的產(chǎn)品。該產(chǎn)品隨附有關(guān)文件經(jīng)瑞士航空公司運(yùn)送。很榮幸與你會(huì)面，衷心希望是次定單能加強(qiáng)雙方的關(guān)系。下次到訪前，煩請賜知，俾能安排與本公司董事共進(jìn)午餐。

向長期客戶推銷新產(chǎn)品

Iencloseanillustratedsupplementtourcatalogue.Itcoversthelatestdesigns,whicharenowavailablefromstock.Wearemostgratifiedthatyouhave,forseveralyeas.Includeaselectionofourproductsinyourmail-ordercatalogues.Theresultingsaleshavebeenverysteady.Webelievethatyouwillfindournewdesignsmostattractive.Theyshouldgetaverygoodreceptioninyourmarket.Onceyouhavehadtimetostudythesupplement,pleaseletusknowifyouwouldliketotakethematterfurther.Wewouldbeveryhappytosendsamplestoyouforcloserinspection.Foryourinformation,weareplanningarangeofclassicalEnglishdinnerservicesthatshoulddowellintheNorthAmericanmarket.Wewillkeepyouinformedonourprogressandlookforwardtohearingfromyou.隨函寄奉配有插圖的商品目錄附頁，介紹最新設(shè)計(jì)的產(chǎn)品。貴公司的郵購目錄多年來收錄本公司產(chǎn)品，產(chǎn)品銷售成績理想，特此致以深切謝意。最新設(shè)計(jì)的產(chǎn)品巧奪天工，定能吸引顧客選購。煩請參閱上述附頁，需查看樣本，請賜復(fù)，本公司樂意效勞。本公司現(xiàn)正設(shè)計(jì)一系列款式古典的英國餐具，適合北美市場需求。如感興趣，亦請賜知。愿進(jìn)一步加強(qiáng)聯(lián)系，并候復(fù)音。

為商貿(mào)指南兜攬廣告

Thankyouforyourbusiness.Youarecurrentlyrepresentedinourdirectory.Thisistheonlydirectoryofitskind,whichreachesallcompaniesinthebuildingandconstructionindustryintheUK.Advertisinginourdirectorywasawisemoveonyourpart.WearecurrentlycompilinganeweditionofthedirectorywhichwillbepublishedinApril1995.TheneweditionwillbeexpandedtoincludemajormanufacturersofplumbingequipmentintheEuropeanCommunity.Forpropercoverageinthedirectory,yououghttoappearinmorethanonecategory.Ifyoudooptforamultiplelisting,youwillbeabletobuyspaceinadditionalcategoriesathalfprice.Youcanbeassuredthattheneweditionwillbeonthedesksofallthemajordecisionmakersinthebuildingandhardwaretrades.Pleasecompletetheenclosedformandreturnitwiththeappropriatefee.Thanksagainforyourbusiness.衷心感謝惠顧。貴公司商號(hào)已刊登在本公司的商貿(mào)指南中。該指南乃唯一覆蓋英國全部建筑公司的刊物，在此刊登廣告確是明智之舉?，F(xiàn)下籌備1998年4月版的貿(mào)易批南，新版會(huì)羅列歐洲貢同體的主要鉛管業(yè)制造商。為達(dá)到出色的宣傳效果，貴公司宜考慮在不同類別刊登廣告。如蒙惠顧，除首個(gè)廣告外，其余類別的廣告將可獲半價(jià)優(yōu)惠。該指南將分送給所有建筑公司和五金器具公司主管。煩表填妥隨附表格，連同廣告費(fèi)用一并寄回。專此盼候佳音。

請求客戶作推薦人

Thankyouforyourletterof2November.Wearedelightedtohearthatyouaretopleasewiththerefurbishmentofyourhotel.Asyourknow.inourlineofwork,wedependongood,reportsaboutourprojectstowinfurtherbusiness.Ourclientsalwaysshoparoundandlookforreferencesbeforecommittingthemselves.Withyourpermission,wewouldliketouseyourhotelasareferencewhenwediscusssimilarrefurbishmentsinthehotelindustry.Wouldyouagreetooursuggestingthatfutureclientsshouldcallyou

Itwouldalsobemosthelpfulifwecouldoccasionallybringaclienttolookatyourhote通知客戶價(jià)格調(diào)整

Weencloseournewcatalogueandpricelist.Therevisedpriceswillapplyfrom1April1997.Youwillseethattherehavebeennumberofchangesinourproductrange.Anumberofimprovedmodelshavebeenintroduced.Outrangeofwashingmachineshasbeencompletelyrevamped.Manypopularlines,however,havebeenretainedunchanged.Youwillbeawarethatinflationisaffectingindustryasawhole.Wshavebeenaffectedlikeeveryoneelseandsomepriceincreaseshavebeenunavoidable.Wehavenot,however,increasedourpricesacrosstheboard,Inmanycases,thereisasmallpriceincrease,butinothers,noneatall.Wecanassureyouthatthequalityofourconsumerdurableshasbeenmaintainedatahighstandardandthatourservicewillcontinuetobefirstclass.Welookforwardtoreceivingyourorders.謹(jǐn)謝上新的商品目錄和價(jià)格表。修訂價(jià)格定于1997年4月1日起生效。產(chǎn)品系列有一大革新，增加了不少改良的型號(hào)，扒出一系列新款的洗衣機(jī)，但許多款的開動(dòng)號(hào)仍保持不變。通貨膨脹影響整個(gè)工業(yè)連帶令貨品價(jià)格上漲。雖然如此，本公司并未全面提升價(jià)格，調(diào)整幅度亦不大。本公司堅(jiān)守一貫信念，務(wù)求出產(chǎn)優(yōu)質(zhì)之耐用消費(fèi)品，迎合顧客的需要。謝謝貴公司多年惠顧，盼繼續(xù)合作。

說明價(jià)格調(diào)整原因

Iencloseournewpricelist,whichwillcomeintoeffect,fromtheendofthismonth.Youwillseethatwehaveincreasedourpricesonmostmodels.Wehave,however,refrainedfromdoingsoonsomemodelsofwhichweholdlargestocks.Wefeelweshouldexplainwhywehaveincreasedourprices.Wearepaying10%moreforourrawmaterialsthanwewerepayinglastyear.Someofoursubcontractorshaverisentherebyasmuchas15%.Asyouknow,wetakegreatprideinourmachinesandarejealousofthereputationforqualityanddependabilitythatwehaveachievedoverthelast40years.Wewillnotcompromisethatreputationbecauseofrisingcosts.Wehope,thereforedecidedtoraisethepriceofsomeofourmachines.Wehopeyouwillunderstandourpositionandlookforwardtoyourorders.現(xiàn)謹(jǐn)附上本公司新價(jià)格表，新價(jià)格將于本月底生效。除了存貨充裕的商品外，其余大部分貨品均已調(diào)升價(jià)格。是次調(diào)整原因是原材料價(jià)格升幅上漲10%，一些承包商的價(jià)格調(diào)升到15%。過去40年，本公司生產(chǎn)的機(jī)器品質(zhì)優(yōu)良、性能可靠。今為確保產(chǎn)品質(zhì)量，唯有稍為調(diào)整價(jià)格。上述情況，還望考慮。愿能與貴公司保持緊密合作。

回復(fù)感謝信

Wegreatlyappreciateyourletterdescribingtheassistanceyoureceivedinsolvingyourair-conditioningproblems.Wearenowinourfifty-yearofoperation,andwereceivemanyletterslikeyourindicatingahighlevelofcustomersatisfactionwithourinstallation.Wearepleasedthatourtechnicalstaffassistedyousocapably.Wewouldlikeyoutoknowthatityouneedtocontactusatanytimeinthefuture.Ourengineerswillbeequallyresponsivetoyourrequestforassistance.Ifwecanbeofservicetoyouagain,pleaseletusknow.Thankyouagainforyourverykindletter.承蒙來信贊揚(yáng)本公司提供的空調(diào)維修工程服務(wù)，欣喜不已。五年前開業(yè)至今，屢獲客戶來函嘉獎(jiǎng)，本公司榮幸之至。欣悉貴公司識(shí)技術(shù)人員的服務(wù)，他日苛有任何需要，亦請與本公司聯(lián)絡(luò)，本公司定當(dāng)提供優(yōu)秀技師，竭誠效勞。在此謹(jǐn)再衷心感謝貴公司的贊賞，并請繼續(xù)保持聯(lián)絡(luò)。

請客戶征詢其它公司

Thankyouforyourenquiryof5Mayconcerningsilkblouses.WeregrettosaythatwedonotmanufactureclothingtoyourowndesignstothehighestEuropeanstandards:SwanTextilescorporationTheindustrialzoneShako.Wesupplythefactorwithalltheirsilkmaterials.Iencloseaswatchofourstockmaterialsforyourexamination.Shouldyoudesireanyofthesesamplesmadeupintofinishedproducts,wecansupplytheswanfactorywiththem.Wehopethatthiswillbeofhelptoyouandwishyoueverysuccessinyourbusinessdealings謝謝5月5月日來函查詢關(guān)于紆綢罩衫的事宜。本公司只生產(chǎn)紆綢布料，供應(yīng)紡織品批發(fā)商和制造廠家，并沒有制造成衣，因而未能接受貴公司訂貨，謹(jǐn)致萬分歉意然而，本公司樂意推薦本地一家生產(chǎn)優(yōu)質(zhì)男裝的工廠，相信可按貴公司設(shè)計(jì)的款式制造符合歐洲最高標(biāo)準(zhǔn)的服裝：蛇口工業(yè)區(qū)天鵝紡織品公司。該廠的絲綢布料全由本公司供應(yīng)，隨函了什樣本以供查閱，如貴公司認(rèn)為適合，本公司樂意負(fù)責(zé)供應(yīng)所需布料。愿上資料對(duì)貴公司有所幫助。謹(jǐn)祝生意興隆，事事順達(dá)。

改善服務(wù)

Thankyouforyourletterof26January.Iapologizeforthedeliveryproblemsyouhadwithuslastmonth.Ihavehadameetingwithourproductionandshippingmanagerstoworkoutabettersystemforhandlingyouraccount.Weknowwemadeamistakeonyourlastorder.Althoughwehavereplaceditforyou,wewanttomakesureitdoesnothappenagain.Wehavedevisedtheenclosedchecklisttouseforeachofyourfutureorder.Itincludesyourfirm’sparticularspecifications,packingrequirementsandmarkinginstructions.Ibelievecanserviceyourcompanybetterandhelpyouoperationsrunmoresmoothlywiththissafeguard.Pleasecontactusifthereareanyadditionalpointsyouwouldlikeustoinclude.感謝1月26日來信。對(duì)上月貴公司更換所需貨品，唯恐類似事件再發(fā)生，本公司生產(chǎn)、運(yùn)輸和出口部經(jīng)理已商議制訂更有效方法處理貴公司事務(wù)，并為此特別設(shè)計(jì)清單。隨信奉上該清單，供貴公司今后訂貨之用。當(dāng)中包括特殊規(guī)格、包裝要求和樗說明等欄目，相信此舉有助本公司提供更佳服務(wù)，促進(jìn)雙方合作。如欲增設(shè)任何欄目于該清單上，懇求惠示。

拒絕客戶的要求

Thankyouforyourenquiryof25August.Wearealwayspleasedtohearfromavaluedcustomer.Iregrettosaythatwecannotagreetoyourrequestfortechnicalinformationregardingoursoftwaresecuritysystems.Thefactis,thatmostofourcompetitorsalsokeepsuchinformationprivateandconfidential.Isincerelyhopethatthisdoesnotinconvenienceyouinanyway.Ifthereisanyotherwayinwhichwecanhelp.Donothesitatetocontactusagain.8月25日信收悉，謹(jǐn)此致謝。來信要求本公司提供有關(guān)軟件保密系統(tǒng)的技術(shù)資料，但鑒于同行向來視該等資料為機(jī)密文件，本公司亦不便透露，尚祈見諒。我真誠地希望這樣不會(huì)對(duì)貴公司造成不便。如需本公司協(xié)助其他事宜，歡迎隨時(shí)賜顧垂詢。祝業(yè)務(wù)蒸蒸日上!

應(yīng)付難辦的客戶

Wehavebeendoingbusinesstogetherforalongtimeandwevalueourrelationshipoflate,wehavenotbeenabletoprovidethekindofservicewebothwant.Theproblemisthatyourpurchasingdepartmentischangingordersaftertheyhavebeenplaced.Thishasledtoconfusionandfrustrationforbothofourcompanies.Inseveralinstances,youhavereturnedgoodsthatwereoriginallyordered.Tosolvetheproblem,Iproposethatonreceiptofanorder,oursalesstaffcontactyoutoverifyit.Ifyoudecideonanychanges,wewillamendtheorderandfaxyouacopysothatyoucancheckit.Itrustthissystemwillcutdownondelaysanderrors,andallowouroperationstorunsmoothly.承蒙多年惠顧，本公司感激萬分。然近來合作出現(xiàn)問題，令服務(wù)水準(zhǔn)未能符合對(duì)方要求，本公司為此提憂不已。貴公司采部發(fā)出定單后，再三更改內(nèi)容；更有甚者，屢次退回訂購之貨品，導(dǎo)致了雙方公司工作中的混亂和困惑。為避免問題日趨嚴(yán)重，特此在接到定單后，由本公司銷售人員與貴公司復(fù)核。若需作出改支，本公司把定單修改后電傳副本，供貴公司查核。盼望上述辦法經(jīng)受減少延誤，促進(jìn)雙方業(yè)務(wù)發(fā)展。

祝賀新公司成立

IthasjustcometoourattentionthatyouhavelatelyopenedyournewEuropeanheadquartersinBrussels.Congratulationsonyourboldventure.Asyouknow,ourcompanieshavehadalongbusinessassociationintheUK.WelookforwardtocollaboratingwithyouinyourEuropeanventure.Pleaseletusknowifwecanbeofanyassistancetoyou.Wewillbedelightedtohelp.Wewishyoutheverybestofluckandaprosperousfuture.

修改信用證

DearMr.Jones:

WehavereceivedyourL/CNo.121/99issuedbytheYemenBankforReconstruction&Developmentfortheamountof$19,720covering1,600dozenMen'sShirts.AfterreviewingtheL/C,wefindthattransshipmentandpartialshipmentarenotallowed.

Asdirectsteamerstoyourportaredifficulttofind,wehavetoshipviaHongKongmoreoftenthannot.Astopartialshipment,itwouldbeourmutualbenefitbecausewecouldshipimmediatelywhateverwehaveonhandinsteadwaitingforthewholelottobecompleted.

We,therefore,arewritingthisafternoon,askingyoutoame延期信用證的期限

DearMr.Jones:

WethankyouforyourL/Cforthecaptionedgoods.Wearesorrythatowingtosomedelayonthepartofoursuppliersatthepointoforigin,wearenotabletogetthegoodsreadybeforetheendofthismonth.Asaresult,wesentyouacableyesterdayreading:L/C1415PLSCABLEEXTENSIONSHIPMENTVALIDITY15/31MAYRESPECTIVELYLETFOLLOWS

ItisexpectedthattheconsignmentwillbereadyforshipmentintheearlypartofMayandwearearrangingtoshipitons/s"Fanyang"sailingfromDalianonorabout10thMay.

WearelookingforwardtoreceivingyourcableextensionoftheaboveL/Cthusenablingustoeffectshipmentofthegoodsinquestion.

Wethankyouforyourcooperation.

Sincerely,

拒絕對(duì)方做獨(dú)家代理商的要求

DearMr.Jones:

Thankyouforyourletterof15thSeptember.

Aswearenowonlyattheget-acquaintedstage,wefeelitistooearlytotakeintoconsiderationthematterofsoleagency.Inouropinion,itwouldbebetterforbothofustotryoutaperiodofcooperationtoseehowthingsgo.Also,itwouldbenecessaryforyoutotestthemarketabilityofourproductsatyourendandtocontinueyoureffortsinbuildingalargerturnovertojustifythesoleagencyarrangement.

Weencloseourlatestpricelistcoveringalltheproductswehandlewithintheframeworkofyourspecializedlines.

Welookforwardtohearingfromyou.

Sincerely,

指定對(duì)方為獨(dú)家代理商

DearMr.Jones:

Wehavereceivedyourletterofthe15thandareimpressedwiththeproposalyoumake.WearepleasedtotellyouthatwehavedecidedtoentrustyouwiththesoleagencyforourEmbroideriesintheterritoryofSweden.

TheAgencyAgreementhasbeendrawnupforadurationofoneyear,automaticallyrenewableonexpirationforasimilarperiodunlessawrittennoticeisgiventothecontrary.Enclosedyouwillfindacopyofthedraft.Pleasegoovertheprovisionsandadviseuswhethertheymeetwithyourapproval.

Weshalldoallinourpowertoassistyouinestablishingamutuallybeneficialtrade.

Sincerely,

處理對(duì)貨損的投訴

DearMr.Jones:

Wehavereceivedyourletterof18thJuly,informingusthatthesewingmachinesweshippedtoyouarrivedinadamagedconditiononaccountofimperfectnessofourpacking.

Uponreceiptofyourletter,wehavegiventhismatterourimmediateattention.Wehavestudiedyoursurveyor'sreportverycarefully.

Weareconvincedthatthepresentdamagewasduetoextraordinarycircumstancesunderwhichtheyweretransportedtoyou.Wearethereforenotresponsibleforthedamage;butaswedonotthinkthatitwouldbefairtohaveyoubearthelossalone,wesuggestthatthelossbedividedbetweenbothofus,towhichwehopeyouwillagree.

Sincerely,

處理對(duì)貨物品質(zhì)的投訴

DearMr.Jones:

Weverymuchregrettolearnformyourletterof2ndMarchthatyouarenotsatisfiedwiththedressmaterialssuppliedtoyourorderNo.9578

FromwhatyousayitseemspossiblethatsomemistakeshasbeenmadeinourselectionofthematerialsmeantforyouandwearearrangingforourMr.Yangtocallonyoulaterthisweektocomparethematerialssuppliedwiththesamplesformwhichyourorderedthem.

Ifitisfoundthatourselectionfaulty,thenyoucanmostcertainlyrelyonustoreplacethematerials.Inanycase,wearewillingtotakethematerialsbackand,ifwecannotsupplywhatyouwant,tocancelyourorder,thoughdothisreluctantlysincewehavenowishtoloseyourcustom.

Sincerely,

主動(dòng)跟新買家建立聯(lián)系

DearMr.Jones:

WeunderstandfromyourinformationpostedonAthatyouareinthemarketfortextiles.Wewouldliketotakethisopportunitytointroduceourcompanyandproducts,withthehopethatwemayworkwithBrightIdeasImportsinthefuture.

Weareajointventurespecializinginthemanufactureandexportoftextiles.Wehaveenclosedourcatalog,whichintroducesourcompanyindetailandcoversthemainproductswesupplyatpresent.YoumayalsovisitouronlinecompanyintroductionatHttp://www.廣告whichincludesourlatestproductline.

Shouldanyoftheseitemsbeofinteresttoyou,pleaseletusknow.Wewillbehappytogiveyouaquotationuponreceiptofyourdetailedrequirements.

Welookforwardtoreceivingyourenquiressoon.

Sincerely,

JohnRoberts

對(duì)新買家要求建立業(yè)務(wù)聯(lián)系的回復(fù)

DearMr.Jones:

Wehavereceivedyourletterof9thAprilshowingyourinterestinourcompleteproductinformation.

Ourproductlinesmainlyincludehighqualitytextileproducts.Togiveyouageneralideaofthevariouskindsoftextilesnowavailableforexport,wehaveenclosedacatalogueandapricelist.YoumayalsovisitouronlinecompanyintroductionatHttp://www.廣告whichincludesourlatestproductline.

Welookforwardtoyourspecificenquiriesandhopetohavetheopportunitytoworktogetherwithyouinthefuture.

Sincerely,.

向老客戶介紹公司新的產(chǎn)品信息

DearMr.Jones:

Wehaverefreshedouronlinecatalogathttp://www.廣告,andnowitcoversth