護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理-002

護(hù)理質(zhì)量持續(xù)改進(jìn)中成中醫(yī)醫(yī)院黎建華護(hù)理質(zhì)量持續(xù)改進(jìn)1什么是質(zhì)量一種產(chǎn)品或一項(xiàng)服務(wù)工作適合于完成預(yù)定要求的屬性與服務(wù)對(duì)象的要求一致零缺陷什么是質(zhì)量2產(chǎn)生號(hào)人們的會(huì)生產(chǎn)和壯會(huì)服條中它反映的是某種產(chǎn)品或某項(xiàng)服務(wù)工作的優(yōu)劣程度。令質(zhì)量現(xiàn)演變滿意性質(zhì)量20世紀(jì)80年代適用性質(zhì)量20世紀(jì)60年代符合性質(zhì)量20世紀(jì)40年代產(chǎn)生號(hào)人們的會(huì)生產(chǎn)和壯會(huì)服條中3美國(guó)醫(yī)院協(xié)會(huì)對(duì)醫(yī)院質(zhì)量定義做好每一件事把每一件事做好就是不簡(jiǎn)單病人得到最好的臨床效果使內(nèi)外顧客滿意挽留人才減少不必要的損失沒有最好只有更好美國(guó)醫(yī)院協(xié)會(huì)對(duì)醫(yī)院質(zhì)量定義4什么是護(hù)理質(zhì)量是指護(hù)理的工作表現(xiàn)及服務(wù)效果的總和,是體現(xiàn)護(hù)理人員的理論知識(shí)、護(hù)理技能、工作效率、服務(wù)態(tài)度和護(hù)理效果的綜合水平。是指護(hù)理人員的工作表現(xiàn)及服務(wù)效果的優(yōu)劣程度。是護(hù)理過程中形成的客觀表現(xiàn)什么是護(hù)理質(zhì)量5每項(xiàng)工作質(zhì)量每個(gè)護(hù)士質(zhì)量護(hù)理質(zhì)量每個(gè)環(huán)節(jié)質(zhì)量個(gè)移動(dòng)的目標(biāo)護(hù)理質(zhì)量的核心保障病人安全;護(hù)理質(zhì)量不是一個(gè)固定的目標(biāo),而是持續(xù)改進(jìn)的過程。每項(xiàng)工作質(zhì)量6囑執(zhí)行是否及時(shí)、準(zhǔn)確工作效率及操作水平護(hù)理文書書寫是否合格有無護(hù)理缺陷基礎(chǔ)護(hù)理措施落實(shí)程度護(hù)理質(zhì)量各項(xiàng)規(guī)章制度落實(shí)程度?？谱o(hù)理實(shí)施的程度心理護(hù)理滿意程度健康教育落實(shí)程度環(huán)境、服務(wù)態(tài)度囑執(zhí)行是否及時(shí)、準(zhǔn)確7管理管理,從本質(zhì)上講,意味著用智慧代替魯莽,用知識(shí)代替習(xí)慣與傳統(tǒng),用合作代替強(qiáng)制。冷笞理,就是把復(fù)雜的問題簡(jiǎn)單化,把混亂的事情規(guī)范化管理8質(zhì)童管質(zhì)量管理是對(duì)確定和達(dá)到質(zhì)量所必需的全部職能和活動(dòng)的管理是組織為使產(chǎn)品質(zhì)量能滿足不斷更新的質(zhì)量要求達(dá)到顧客滿意而開展的策劃組織、實(shí)施、控制、檢查、審核及改進(jìn)等有關(guān)活動(dòng)的總和質(zhì)童管9思考今質(zhì)量管理就是管我嗎?制度管人就是按標(biāo)準(zhǔn)檢查嗎?護(hù)理層級(jí)管理就是層級(jí)考核與檢查嗎如果不是,究竟誰(shuí)對(duì)質(zhì)量負(fù)責(zé)思考10護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00211護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00212護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00213護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00214護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00215護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00216護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00217護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00218護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00219護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00220護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00221護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00222護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00223護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00224護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00225護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00226護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00227護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00228護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00229護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00230護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00231護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00232護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00233護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00234護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00235護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00236護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00237護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00238護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00239護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00240護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00241護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00242護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00243護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00244護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00245護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00246護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00247護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00248護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00249護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00250護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00251護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00252護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00253護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00254護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00255護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00256護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00257護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00258護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00259護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00260護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00261護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00262護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00263護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00264護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00265護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00266護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00267護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00268護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00269護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00270護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00271護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00272護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00273護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00274護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00275護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00276護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00277護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00278護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00279護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00280護(hù)理質(zhì)量持續(xù)改進(jìn)中成中醫(yī)醫(yī)院黎建華護(hù)理質(zhì)量持續(xù)改進(jìn)81什么是質(zhì)量一種產(chǎn)品或一項(xiàng)服務(wù)工作適合于完成預(yù)定要求的屬性與服務(wù)對(duì)象的要求一致零缺陷什么是質(zhì)量82產(chǎn)生號(hào)人們的會(huì)生產(chǎn)和壯會(huì)服條中它反映的是某種產(chǎn)品或某項(xiàng)服務(wù)工作的優(yōu)劣程度。令質(zhì)量現(xiàn)演變滿意性質(zhì)量20世紀(jì)80年代適用性質(zhì)量20世紀(jì)60年代符合性質(zhì)量20世紀(jì)40年代產(chǎn)生號(hào)人們的會(huì)生產(chǎn)和壯會(huì)服條中83美國(guó)醫(yī)院協(xié)會(huì)對(duì)醫(yī)院質(zhì)量定義做好每一件事把每一件事做好就是不簡(jiǎn)單病人得到最好的臨床效果使內(nèi)外顧客滿意挽留人才減少不必要的損失沒有最好只有更好美國(guó)醫(yī)院協(xié)會(huì)對(duì)醫(yī)院質(zhì)量定義84什么是護(hù)理質(zhì)量是指護(hù)理的工作表現(xiàn)及服務(wù)效果的總和,是體現(xiàn)護(hù)理人員的理論知識(shí)、護(hù)理技能、工作效率、服務(wù)態(tài)度和護(hù)理效果的綜合水平。是指護(hù)理人員的工作表現(xiàn)及服務(wù)效果的優(yōu)劣程度。是護(hù)理過程中形成的客觀表現(xiàn)什么是護(hù)理質(zhì)量85每項(xiàng)工作質(zhì)量每個(gè)護(hù)士質(zhì)量護(hù)理質(zhì)量每個(gè)環(huán)節(jié)質(zhì)量個(gè)移動(dòng)的目標(biāo)護(hù)理質(zhì)量的核心保障病人安全;護(hù)理質(zhì)量不是一個(gè)固定的目標(biāo),而是持續(xù)改進(jìn)的過程。每項(xiàng)工作質(zhì)量86囑執(zhí)行是否及時(shí)、準(zhǔn)確工作效率及操作水平護(hù)理文書書寫是否合格有無護(hù)理缺陷基礎(chǔ)護(hù)理措施落實(shí)程度護(hù)理質(zhì)量各項(xiàng)規(guī)章制度落實(shí)程度?？谱o(hù)理實(shí)施的程度心理護(hù)理滿意程度健康教育落實(shí)程度環(huán)境、服務(wù)態(tài)度囑執(zhí)行是否及時(shí)、準(zhǔn)確87管理管理,從本質(zhì)上講,意味著用智慧代替魯莽,用知識(shí)代替習(xí)慣與傳統(tǒng),用合作代替強(qiáng)制。冷笞理,就是把復(fù)雜的問題簡(jiǎn)單化,把混亂的事情規(guī)范化管理88質(zhì)童管質(zhì)量管理是對(duì)確定和達(dá)到質(zhì)量所必需的全部職能和活動(dòng)的管理是組織為使產(chǎn)品質(zhì)量能滿足不斷更新的質(zhì)量要求達(dá)到顧客滿意而開展的策劃組織、實(shí)施、控制、檢查、審核及改進(jìn)等有關(guān)活動(dòng)的總和質(zhì)童管89思考今質(zhì)量管理就是管我嗎?制度管人就是按標(biāo)準(zhǔn)檢查嗎?護(hù)理層級(jí)管理就是層級(jí)考核與檢查嗎如果不是,究竟誰(shuí)對(duì)質(zhì)量負(fù)責(zé)思考90護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00291護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00292護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00293護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00294護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00295護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00296護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00297護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00298護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_00299護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002100護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002101護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002102護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002103護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002104護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002105護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002106護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002107護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002108護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002109護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002110護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002111護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002112護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002113護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002114護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002115護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002116護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002117護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002118護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002119護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002120護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002121護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002122護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002123護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002124護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002125護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002126護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002127護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002128護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002129護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002130護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002131護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002132護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002133護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002134護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002135護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002136護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002137護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002138護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002139護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002140護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002141護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002142護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002143護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002144護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002145護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002146護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002147護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002148護(hù)理質(zhì)量持續(xù)改進(jìn)課件整理_002149護(hù)理質(zhì)量