申訴模板范文10篇

申訴模板范文10篇申訴模板范文10篇申訴模板范文10篇申訴模板范文10篇編制僅供參考審核批準(zhǔn)生效日期地址：電話：傳真:郵編:申訴信的套路分以下5步走：道歉承認(rèn)過失表明誠意將問題逐條清楚列出分析依照問題順序提出改進(jìn)方式以加強(qiáng)語氣強(qiáng)調(diào)改進(jìn)的決心表達(dá)想要收到回信的迫切想了解關(guān)于申訴實(shí)操步驟分解點(diǎn)擊閱讀《銷售權(quán)被移除怎么辦》賣假貨被移除銷售權(quán)Example1分享自cora-xiao尊敬的亞馬遜賣家績效團(tuán)隊(duì)：

我收到亞馬遜的通知，說因?yàn)槌鍪奂倜爱a(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜列出的幾個產(chǎn)品。

首先作為一名剛在亞馬遜上銷售沒多久的賣家（該賬戶正式開始銷售于2016年6月份），我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。其次，在亞馬遜提出的幾個XX產(chǎn)品里，我們銷售團(tuán)隊(duì)在中國市場的中國天貓/淘寶電商平臺上均進(jìn)行了銷售，并且已經(jīng)取得了XX公司的授權(quán)。由于我們海外銷售時(shí)間短，缺乏經(jīng)驗(yàn)，沒有很清楚的去了解亞馬遜的規(guī)則，對于這一點(diǎn)我們團(tuán)隊(duì)感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并保證永久不會再次銷售。

我們團(tuán)隊(duì)第一次入駐亞馬遜歐洲站進(jìn)行銷售，在中國市場我們有很好的銷售業(yè)績和口碑，希望亞馬遜賣家團(tuán)隊(duì)能考慮我們希望在亞馬遜歐洲站繼續(xù)銷售的真誠，恢復(fù)我們賬號銷售權(quán)。（我們團(tuán)隊(duì)可以保證，已經(jīng)銷售和發(fā)運(yùn)的XX產(chǎn)品均是正品行貨，如后期有客戶投訴說產(chǎn)品是假貨，我們愿意無理由賠償）

如果恢復(fù)我們團(tuán)隊(duì)的銷售權(quán)，我們后期銷售計(jì)劃如下：

1：首先我們會很認(rèn)真去閱讀學(xué)習(xí)和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。

2：認(rèn)真檢查核實(shí)庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。

3：檢查賬號所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我們將在12小時(shí)內(nèi)為他們解決問題。

4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。

附件中我提供了我們向xx公司的采購合同及發(fā)票（2016年4月）

中國天貓店鋪網(wǎng)站：xxxxxxxxx

以上是我們團(tuán)隊(duì)對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作Example2原創(chuàng)Jason中文版親愛的賣家支持

今天我收到亞馬遜的通知，說因?yàn)槌鍪奂倜爱a(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說的幾個產(chǎn)品。

首先作為一名剛在亞馬遜上銷售沒多久的賣家，我們?nèi)狈嗰R遜規(guī)則的認(rèn)知，沒有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。其次，在亞馬遜提出的幾個產(chǎn)品里，我并不知道這個是一個品牌產(chǎn)品，對于這一點(diǎn)我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品，并永久不會再次銷售。

通過對我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點(diǎn)。

如果恢復(fù)我的銷售權(quán)，我后期銷售計(jì)劃如下：

1：首先我會很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。

2：我會認(rèn)真檢查核實(shí)庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會再次出售。

3：我會檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問題，我將在12小時(shí)內(nèi)為他們解決問題。

4：對于后期出售的新產(chǎn)品，如果有不確定的信息，我會立即咨詢亞馬遜，不會盲目任意的去銷售。

以上是我對這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個改過的機(jī)會。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作。

期待你的回復(fù)

最真摯的問候

杰森英文版DearAmazonsellersupport,

Thankyouforyourconcernofouraccount.

Wereceivedanotificationtodaythatoursellingprivilegehasbeenremovedcausewesoldcounterfeitproducts.

Weimmediatelycheckthelistings.

Firstlyweareverysorryaboutourignorance,wearenewtoAmazonselling,wearelackingoftherulesandpolicieswhensellonyourplatform.

Secondly,astheitemsofAmazonsellerperformancestated,wedidnotknowthisproductiswithitsownbrand,tothispointweacknowledgeitisourfault.

Wehadremovedthelistingsandpromisewewon'tsellitagainonAmazonifwedonotgetthewarrant.

Wouldyoupleaseconsidertheaccountsellerratingandcustomersfeedbacktous

Weprovidedcustomerbothgoodproductsandcustomerservice.Wenevergotaclaimornegativefeedback.

HopeAmazoncanlookthroughtoit.

Ifyoucangiveusachance,wewilldoasfollows:

1.Absolutely,wewillseethroughallthepoliciesandrulesaboutsellingonyourplatform.

2.Wewillcheckthelistingsinouraccounttoseeiftherehassomewhichdonotmeetyourrequirements,ifitdoes,wewillfixitimmediately.

3.Wewillcheckalltheproductswe'vebeensold,anycomplaintsorproductissueswewillsolvetheminproperwaywithin12hinfavorofthecustomer'sright.

4.Ifanysellingquestions,wewillconsultAmazonforhelp.

Sincerely,wewritethis.WewilltryourbesttoprovideoursalesonAmazon.

WebelieveAmazonwillgivethisissueaseriousconsideration,andtous,thereisahope,anewchanceforus!

Lookforwardtoreceiveyourreply.

Bestregards

店鋪名圖片因侵權(quán)被移除的申訴Example1分享自FreyaWanDearSellerPerformanceTeam，

Thankyouforyournotificationonthepolicyviolationonthe......,wewouldliketosincerelyapologizefortheterriblemistakewemade.

WeareasmallcompanyinChinafocusingonforeigntradeandsellingonAmazonUShasbeenoneofourultimatedreams.

WedidalotofpreparationinordertolaunchourstoreinAmazonandworkedwiththeAmazonsalesmanagerMr.....onalotofdetailsincludingthecando'sandcan'ts.HeinformedusbeforehandthatimageandcharacterviolationisaveryseriousissueinAmazonandwehavetakenthatveryveryseriously.

However,oneofoursalesstaff,whoisnewtothecompany,accidentallyputthisproductontothelistbecausewewouldliketostartoursaleswith50skus(Wehad49skusreadyatthattime.)Heuploadedtheproductwithouteveryone'selse'sknowledgeandIwouldinpersonwouldliketoapologizeagainformycarelessnessinstaffmanagement.

Herearethethingsourcompanyhasdonetopreventsuchissuefromhappeningagain.

1.Wejustorganizedatrainingagainonthecan'sandcan'tthesalesmanagerHenrysentus,especiallyemphasizingonthepolicyviolationincludingimageviolationofproductsandwordingviolationonproductandcheckedalltheproductthatwehavealreadylisted.

2.Wedeleted

alltheproductsthatwethinkthatcouldpotentiallyviolatethepolicies.

3.WehavesetuprulesinthecompanythatallofourinventorymustbecarefullyreviewedandwouldnotviolateanyAmazonpoliciesbeforeaddingtoourinventoryandlistingonAmazon.

Iwouldliketoapologizeforathirdtimeformycarelessnessinmanagement，andpleasedoletusknowwhatelsecanwedotoreinstateouraccountandwewilldoeverythingwecantomeetthetarget.

Lookingforwardtohearingfromyou.yournameExample2DearAmazonTeam,

WereceivedapolicywarningstatedthatAmazonhasremovedsomeimagesformoursitebecauseofarightsownercomplaintaboutimage(s)thatinfringeitsintellectualpropertyrights.

ASIN:

ComplaintID:

ThepicturethatAmazonhasremoved:

圖片鏈接：

圖片鏈接：

WealwaysworkhardtoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice,itishardforustobelievethatourimagesinfringeothers'intellectualpropertyrights.Allthephotosofthisitem(ASIN:B01DKFMSEW)wastakenanddesignedbyourdesigner.

Firstly,wecontacttherightsownerdirectlytoresolvethisdispute.Weaskedtherightownerreviewthepictures,finally,hefoundthatthepictureisfromus,belowisthescreenshootofoure-mail.(Haveattached)

Email1:郵件鏈接Email2:郵件鏈接

Secondly,WehaveadvisedtherightsownertocontactAmazonattowithdrawthecomplaint.(Ihavementioneditine-mail)

Thirdly,wecanprovideallthephotoandsourcefileasanevidence.(Pleaseseetheattachment)

1.Photo

TakenFrom:

ShootingTime:

ShootingLocation:

2.SourceFile:YoucanseehowweprocessingthepicutreinPhotoshop.

Pleasereviewthiscase,andwearelooingforafairandjustyouneedadditionaldetails,pleasekindlycontactus,wewillreplyyouinthefirsttime.

BestRegards

Lucy因賬戶表現(xiàn)差被移除銷售權(quán)Example1分享自hank4170【郵件內(nèi)容】首先由于我們的疏忽，深表歉意，總結(jié)了一下主要有兩個原因造成：1、混亂的管理模式，缺貨，通過ERP發(fā)貨，與客戶溝通不足，還有選擇錯誤的物流方式才導(dǎo)致遲發(fā)率高于4%。2、由于現(xiàn)在中國是物流旺季，導(dǎo)致爆倉嚴(yán)重，才導(dǎo)致先收貨沒有及時(shí)發(fā)貨的情況。

如果恢復(fù)我們的銷售權(quán)，我們會做以下幾點(diǎn)：

1、為了避免這種情況在發(fā)生，我們后續(xù)將會100%選擇FBA，不會選擇其他渠道，我們已經(jīng)有一名員工專門負(fù)責(zé)FBA。

2、實(shí)現(xiàn)我們的目標(biāo)不到4%準(zhǔn)時(shí)購物，我們有準(zhǔn)備FBA貨物雇傭更多的員工。此外，我們將更積極地監(jiān)控我們的性能指標(biāo)，以確保我們達(dá)到亞馬遜和我們自己設(shè)定的標(biāo)準(zhǔn)標(biāo)準(zhǔn)的客戶服務(wù)質(zhì)量和維護(hù)我們的網(wǎng)站。

3、最重要的是，如果我們FBA出售貨物,不會有貨物遲交。而且，客戶將獲得一個完美的購物體驗(yàn)。所以，出于這個原因，請給我們一個機(jī)會,活躍我們的帳戶。因?yàn)槲覀円呀?jīng)發(fā)現(xiàn)FBA是最好的方法來解決這個問題(貨物遲交)。

4、嚴(yán)格遵守亞馬遜規(guī)則&政策。

真誠地，我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。

我們只是在等待出售權(quán)的釋放，我有足夠的信心，我們在未來會做得更好，我們承諾它不會再次發(fā)生，請給我們一個機(jī)會。真誠期待回復(fù)！......Example2BQool原創(chuàng)EX：Towhomitmayconcern,

Wearecontactingyouregardingourselleraccountsuspension.WerealizethedelaysinshippingordershasnotcompliedwithAmazon'sperformancetargetoflessthan4%,norourtargetoflessthan2%.

Wehavereviewedourfulfillmentproceduresandhavedeterminedthetwoareasthatneedtobeaddressed:ShipmentCreationandInventoryAvailability.

WerealizeweneededadditionalsupportformanagingfulfillmentforourAmazonorders.Toachieveourgoalofmorethan98%on-timeshipping，wehaveaddedadditionalstafftosupportthesalespersoninourretailstorewhohandlesAmazonfulfillment.Thiswillallowustohavepackagespreparedandreadytoshipmoreefficiently.

ToaddressinventoryavailabilityissueswehaveconsolidatedourAmazoninventoryintoonelocationtospeedshipmentcreation.HavingallAmazoninventoryatonelocationwilleliminatedelaysingettingproductoutbytheExpectedShipDate.

Thankyouforconsideringthisappeal.Example3BQool原創(chuàng)IunderstandthatrecentlyourperformanceasaselleronhasfallenbelowbothAmazon'sandourownstandardsofquality.

Ibelievetherearetwomainreasonsthishashappened:Disorganizationinourinventorymanagementhasresultedinlateshipmentsand,evenworse,unavailableitems.

Whenlateshipmentsandunavailableitemshaveoccurredourresponsetohasbeentooslowandcommunicationwithcustomershasnotbeenadequate.

IbelieveitismainlybecauseofourinadequatecommunicationthatwehaverecentlyseenanincreaseincustomerA-zguaranteeclaimswhichhasresultedinourorderdefectrateexceedingtheperformancetargetof<1%.

PlanofAction:

Wearetakingthefollowingstepstoimproveourperformance:

Improveinventorycontrolbyreducingthenumberofitemsoffereduntilwehavesystemsinplacetomoreadequatelyhandlethenumberoforderswearereceiving.Mostimportantly,wewillrespondmorequicklyandproactivelytoanyproblemswithcustomerorderstokeepourcustomersmoreinformedandhelppreventA-zguaranteeclaims.Inaddition,wewillmoreaggressivelymonitorourperformancemetricstoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice.

Inevaluatingoursellingpractices,wefoundamistakeinourinventoryuploadfile.

OurPlanofAction:

Ourinventoryfilehasbeenreviewed.Allmisclassifiedconditionitemshavebeenre-categorizedtofollowAmazon'sConditionGuidelines.EntireinventoryhasbeendeletedfromMarketplacetoreflectallchanges.

Allofourvendors'inventorywillbereviewedbeforeaddingtoourinventory.Pleaseletusknowwhatshouldbedonetoreinstateouraccount,wearelookingforwardtohearingfromyou.

Example4分享自jasonlDearSellerPerformanceTeam,

Thankyouforyourconcernofouraccount.Beforereceivingtheperformancereviewnotification,wewereexactlyworkingwiththecustomerstoresolvetheirproblem.Wefirmlybelievethatwe'renotonlyprovidingtheproductbutalsothecustomerservice.

Firstly,we'reverysorryaboutournegligenceofpackaging,andtheincautionofcarryingandtransportingbylogisticscompanywhichresultindefectiveworkingconditionofoneitem,wehadtoshipthereplacementbuthadthecustomerwaitingmoretimefordelivery,theyarekindbutwearesorry.（講清楚沒包裝運(yùn)輸過程中導(dǎo)致產(chǎn)品損壞，退換貨時(shí)間長讓顧客等很久，自己很抱歉）Secondly,theincautionoftestingandcheckingupbythetesterinfactoryresultinmissingindicatorlightcoversofoneitem,whichinnormalworkingconditionbutgivecustomerdefectiveimpressionoftheproduct,wehadcontactwiththecustomerandshippedthemissingelement,andsorrytobringhiminconvenience.（發(fā)貨前的出廠檢查不夠細(xì)致收到的產(chǎn)品缺零部件）Theseareourfaultsduetolackofstrictmanagementoftheproductandserviceproviders.

Thirdly,we'renewtoAmazonsellingandlackoffamiliaritywiththerulesandmessagesystemusing,whichresultinmissingtimelyresponseto4messagesfromthebuyersonourmonthsagoarrangedlongholiday,itwassupposedthemessageswouldnoticetimelyonmobilephoneemailsystemtousbutitdidn'twork,wepromisethiswouldnevereverhappenagaintothecustomers.（沒有及時(shí)回復(fù)顧客信息）Wewouldliketoearnestlybegyourconsiderationaboutthefeedbackofotheritemsreceivedbyotherbuyers,someofthemhadleftpositivefeedbacksandreviewstotheproductandadmiredourcustomerservice.Wepromisetoprovidecustomersbothgoodproductsandgoodcustomerservice.

IfwehavethechancetocontinuesellingonAmazon,wewilldoasfollows:

1.Wewillaskthefactorytoexecutestrictercheckingupandtestingprocessforourproducts,andrequesteveryconfirmationandsignatureoftestingresultforeveryproductfromthetesterinfactory.Weselfwillexecutesamplingcheckfordifferentproductionbatchandregularvisittoproductionlineofthefactoryeveryweek.Makesureweshipouteveryiteminintegralandgoodworkingcondition.

2.Wewillaskthefactorytopackagewithstrongercrashproofandshockproofmeasure,likefillingintheblankswithprooffoamandwrappingupwithhardcarton.Changethelogisticsserviceproviderwithbettertransportingservice.

3.WewillkeeploginintheAmazonsellercenteronPCandcheckoutbuyermessageatleastthreetimesaday,toensurepromptlyresponsetothecustomerwith12hours.Andpassionatelyhandleanyqueriesorcomplaintsorproductissuesfromeverycustomer,willkeepnoticecustomerforwardlyforthetrackinginformationofthetransportingpackage.Toimprovethecustomerexperiencebypre-sale,in-sale,after-saleprocess.

WewritethissincerelyandwilltryourbesttoprovidegoodproductsandcustomerserviceonAmazon.Meanwhile,wesincerelyhopeAmazonteamwillgiveseriousconsiderationandgiv