2020屆高考英語(yǔ)書(shū)面表達(dá)總復(fù)習(xí)：專題(8)(投訴信)含參考范文+Word版含答案

好好努力夢(mèng)想終會(huì)實(shí)現(xiàn)好好努力夢(mèng)想終會(huì)實(shí)現(xiàn)高考英語(yǔ)寫(xiě)作專題（8）（投訴信）含參考范文08投訴信TOC\o"1-5"\h\zDear,Iam（自我介紹）.②IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout.③Thereasonformydissatisfactionis（總體介紹）.④Inthefirstplace,（抱怨的第一個(gè)方面）.⑤Inaddition,（抱怨的第二個(gè)方面）.⑥Underthesecircumstances,Ifindit（感覺(jué)）to（抱怨的方面給你帶來(lái)的后果）?Iappreciateitverymuchifyoucould（提出建議和請(qǐng)求），preferably（進(jìn)一步的要求）,andIwouldliketohavethismattersettledby（_設(shè)定解決事情最后期限）.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.寫(xiě)作方法首段：注意客觀、禮貌自我介紹；引出投訴內(nèi)容；表明目的要求。主體：展開(kāi)說(shuō)明投訴原因、具體理由或后果，注意內(nèi)容充實(shí)，符合交際習(xí)慣。詳細(xì)說(shuō)明情況，中肯地提出問(wèn)題；提出改進(jìn)建議，表明希望如何解決；拓展題目?jī)?nèi)容，尤其要強(qiáng)調(diào)問(wèn)題不解決所帶來(lái)的后果。尾段：提出解決方案，不用展開(kāi)，注意中肯、禮貌原則。表達(dá)強(qiáng)烈愿望，希望上述問(wèn)題得到迅速、恰當(dāng)?shù)慕鉀Q；有時(shí)可就問(wèn)題的解決限定時(shí)間；對(duì)有關(guān)人員的努力表示感謝；希望盡快得到滿意答復(fù)。寫(xiě)作流程圖提出抱怨并表示遺憾闡述問(wèn)題發(fā)生的經(jīng)過(guò)指出問(wèn)題引起的后果提出批評(píng)及處理的意見(jiàn)或敦促對(duì)方采取措施必備佳句第一部分：提出抱怨并表示遺憾套語(yǔ)：很抱歉打擾您，但我必須鄭重提出投訴。IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.我很遺憾地告訴你投訴有關(guān)……的事由。Iamsorrytotellyouthatthereshouldbereasonstocomplainabout…我真的很討厭抱怨，但現(xiàn)在有一件事情確實(shí)令人煩心。Ireallyhatetocomplain,butonethingisreallydisturbingnow.第二部分：說(shuō)明投訴問(wèn)題、后果，并提出合理建議。Inthefirstplace,thefoodistoosaltyandthewaterisn'tservedintime.Inaddition,themusicyoubroadcastistoonoisy.Underthesecircumstances,Ifindithardtositherehavingdinnerquietly.首先，食物太咸，水沒(méi)有及時(shí)端上來(lái)。而且，你們播放的音樂(lè)太吵了。在這樣的環(huán)境下，我很難安靜的坐在這里吃飯。WhileIwasonholidayinHongKongaboutaweekago,Iboughtagreenshirtfor300HKdollarsinyourshop,butthereseemstobesomethingwrongwithit.Whenit'swashed,itfadesincolour.NowIcan'twearit.大概一周前我在香港度假的時(shí)候，我在你們店里花300港元買(mǎi)了一件綠色襯衫，但是看上去似乎有一些狀況。當(dāng)被洗的時(shí)候，它會(huì)掉色?，F(xiàn)在，我不能穿了。Itarrivedontimethedaybeforeyesterday.ButwhenIcheckedit,Ifoundaholeinthemiddle.IwasastonishedbecausetheholewasobviousandIdidn'tthinkyoushouldneglectthisdeficiency(缺陷).它是前天按時(shí)到的。但是當(dāng)我檢查時(shí)，我發(fā)現(xiàn)中間有個(gè)洞。我很震驚，因?yàn)檫@個(gè)洞和明顯，我認(rèn)為你們不應(yīng)該忽略這個(gè)缺陷。Ihavedialedyourservicenumberforseveraltimesbutitwasalwaysbusy.我多次撥打你們的服務(wù)電話，但它總是占線。Nowthisproblemkeepsworryingme.現(xiàn)在這個(gè)問(wèn)題一直在困擾我。Toimprovethesituation,youcantakethefollowingmeasures.為了改善狀況，你們可以采取下面的措施。Canyouchangeanewoneformeassoonaspossible?你們可以盡快給我換件新的嗎？Iinsistyouchangeanewoneformeorgivemearefund(退款).我堅(jiān)持你們給我換件新的或者給我退款。HowshallIsendthisscarfbacktoyou?我怎么把這條圍巾寄還給你？第三部分：提出批評(píng)及處理的意見(jiàn)或敦促對(duì)方釆取措施套語(yǔ)：我認(rèn)為是你認(rèn)識(shí)到……的時(shí)候了。Ithinkit'shightimethatyourealized…我們深知你們并不經(jīng)常出錯(cuò)，但我們希望能確保這類(lèi)差錯(cuò)不再發(fā)生Weknowthatyouarenotgenerallycareless,butweshouldlikeyourassurancethatthiswillnothappenagain.我必須正告貴方，除非對(duì)目前狀況采取措施，否則我將被迫訴諸法律。Imustwarnyouthatunlessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.坦率地說(shuō)，我不再準(zhǔn)備忍受這種狀況。Frankly,Iamnotpreparedtoputupwiththesituationanymore.如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復(fù)。Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.6）期待著你早日答復(fù)。I'mlookingforwardtoyourearlyreply.典例假如你叫李華，最近在某個(gè)購(gòu)物網(wǎng)站上購(gòu)買(mǎi)了一件夾克，但到貨后發(fā)現(xiàn)了下列一些問(wèn)題，請(qǐng)給該網(wǎng)站寫(xiě)一封投訴信，投訴信內(nèi)容如下表：訂購(gòu)情況實(shí)際情況顏色紫色紅色尺寸170—88A175—9其他問(wèn)題扌立撬（zipper）拉不上要點(diǎn)：投訴內(nèi)容；要求重新郵寄或退款；詢問(wèn)應(yīng)由誰(shuí)承擔(dān)郵寄費(fèi)用。1.書(shū)信內(nèi)容包括以上要點(diǎn)；2.詞數(shù)100左右（書(shū)信格式已給出，不計(jì)入總詞數(shù)）可適當(dāng)增加細(xì)節(jié)，以使行文連貫。DearSirorMadam,I'mwritingtocomplainaboutthejacketwhichIboughtfromyourwebsite.ThismorningIreceivedthejacketontime,butIamlookingforwardtoyourearlyreply.Yourssincerely,LiHua【寫(xiě)作指導(dǎo)】這是一封投訴信。作文的過(guò)渡詞(but)已經(jīng)給出，可直接寫(xiě)要投訴的內(nèi)容，但是需要注意的是，投訴的內(nèi)容是用表格給出的，寫(xiě)作時(shí)不要漏掉要點(diǎn)。表達(dá)個(gè)人要求時(shí)要另起一段，使文章顯得條理清晰，層次分明。寫(xiě)作時(shí)的時(shí)態(tài)應(yīng)視具體情況而定。【范文】DearSirorMadam,rmwritingtocomplainaboutthejacketwhichIl?ughtfromyomwebsite.ThismomingIreceivedthejacketontixLG,butIregrettosaythatthereWsomethingwrongwithit.Firstly,FmprettysureIaskedyoutosandmeapmpleone.Themomentthemailboxairived,IoouldjTtwaittoopenitonlytofindaledonciTomalethingEworac,Ineedasize17O-88Awhileyousentme3.size175-92B,whichistoolargeforme.WereIinit,IwouldbeaclownAnditisofsuchbadquality—thezipperdoesn'tworkHall!MyconceniiswhetheryouwillreturnmethemoneyorhavethejacketreplacedandIwonderwlowillpaytheIamlookiiigforwardtoyourearlyreply.Youissincerdy,11HuaWrittingl假如你是Jim,現(xiàn)在在英國(guó)留學(xué)，你校的校車(chē)服務(wù)令學(xué)生很不滿意，請(qǐng)你以一名學(xué)生的身份用英語(yǔ)給學(xué)校負(fù)責(zé)人寫(xiě)一封投訴信。投訴內(nèi)容如下：校車(chē)不到站停車(chē)；不按時(shí)發(fā)車(chē)。說(shuō)理充分，客觀禮貌詞數(shù)100左右?！痉段腄earSir/Madam,I'mwritingtoinformyouofthecomplaintsstudentshavebeenmakingabouttheschoolbuses.Thedriversofsomeofthebusesoftendonotstopdirectlyatthebusstops,buttwentyothirtymetersbeforeorafterthem.Wethenhavetorunallthatwaytocatchthebuses,whichisbothtiringandstressful.What'smore,thebusesdon'tarriveontime.Ioftenhearstudentscomplainingangrilyaboutthiswhenthey'relateforschool.I'msureyoumustbeconcernedaboutthis,andIhopeyou'llgivesolutionstothoseproblem:sinceyouwantthestudentstohaveagoodimpressionofourschool.Yourssincerely,JimWriting2假設(shè)你是李華，于2015年3月3日搭乘國(guó)外某航空公司航班(flightnumberBA793)回國(guó)，旅途的糟糕經(jīng)歷令你很不愉快，現(xiàn)請(qǐng)用英文給該航空公司寫(xiě)一封投訴信。信件要點(diǎn)包括：1.?陳述寫(xiě)信原因；2?投訴內(nèi)容：(1)航班延誤了7小時(shí)；登機(jī)后的不愉快經(jīng)歷；托運(yùn)的行李箱被損壞。3?提出你的要求。參考詞匯：托運(yùn)行李：check-inLuggage

1．詞數(shù)100左右。2．可以適當(dāng)增加細(xì)節(jié)，以使行文連貫DearSirorMadam:Sincerely,LiHua【范文】DearSirorMadam:MynameisLiHua.I'mwritingthislettertotellyoumyterribleflightexperienceonBA793OnApril3rd.2O12.nichnichI'mlookingforwardtoanexplanationaboutthisunpleasantexperienceandIstronglysuggestthatyourcompanydosomethingtoprovidequalityservicetothefliers.Sincerely,LiHuaWriting3假設(shè)你是Andrew，于2017年10月7日在購(gòu)書(shū)網(wǎng)站上購(gòu)買(mǎi)了TheCallofTheWild書(shū)。今天收到后發(fā)現(xiàn)：書(shū)籍有缺頁(yè)，封面破損；遞送超時(shí)一周。請(qǐng)就此事給寫(xiě)一封投訴信，并提出你對(duì)該網(wǎng)站改進(jìn)服務(wù)的建議?！痉段摹縏owhomitmayconcern,MynameisAndrew.IfeelbadtotroubleyoubutIhavetomakeacomplaintabouttheunpleasantonlineshoppingexperienceonthelovereading.Com,whichusedtobemymostreliablee-bookstore.On7thApril,2017,IboughtthenovelTHECALLOFTHEWILDonthewebsite.Unexpectedly,itwasoneweeklaterwhenthebookwasdelivered.What'smore,whenIopenedtheparcel,Ifoundseveralpagesofthebookmissing.YoucanprobablyimaginehowdisappointedIwasatthatmoment.IdohopethattherewillbeareplacementassoonaspossibleandIcanreceiveitontime.Aboveall,goodserviceleadstoboomingbusiness.IbelieveyouwilltakemycaseseriouslyandIamlookingforwardtoyourreply.Yours,AndrewWriting4假設(shè)你是李濤。上個(gè)月在美國(guó)紐約旅游觀光時(shí)，你購(gòu)買(mǎi)了當(dāng)?shù)毓旧a(chǎn)的數(shù)碼相機(jī)?，F(xiàn)因質(zhì)量問(wèn)題，要求更換或退貨，請(qǐng)根據(jù)下列要點(diǎn)，給該公司經(jīng)理寫(xiě)封投訴信?！締?wèn)題】拍攝的照片在電腦上顯示不清楚；到定點(diǎn)維修站檢查，無(wú)法修理；經(jīng)專家鑒定屬于質(zhì)量問(wèn)題【要求】希望公司盡快給予答復(fù)：或調(diào)換產(chǎn)品，或負(fù)責(zé)退款。Dearmanager,I'mwritingtoyouforthecameraIboughtlastmonthwhileIwastravellinginyourcountry.Thankyouforyourconsideration.Sincerelyyours

LiTaoWriting5假設(shè)你叫李華，昨天你收到了兩周前在某網(wǎng)站訂購(gòu)的一款iPodtouch播放器。但是你發(fā)現(xiàn)收到的商品存在以下問(wèn)題：訂購(gòu)的播放器內(nèi)存是64GB，而收到的播放器內(nèi)存是32GB；訂購(gòu)的播放器是藍(lán)色的，而收到的是黑色的；播放器的包裝盒已損壞。請(qǐng)你根據(jù)以上內(nèi)容，寫(xiě)一封100詞左