2022年國家開放大學電大《管理英語4》網(wǎng)絡核心課形考網(wǎng)考作業(yè)與電大《管理學基礎》試題合編附答案

2022年國家開放大學電大《管理英語4》網(wǎng)絡核心課形考網(wǎng)

考作業(yè)與電大《管理學基礎》試題合編附答案國家開放大學電大《管理英語4》網(wǎng)絡核心課形考網(wǎng)考作業(yè)附全答案100%通過考試說明:2022年春期電大把《管理英語4》網(wǎng)絡核心課納入到“國開平臺”進行考核，它共有八個單元自測針對該門課程，給出了每個單元自測的二套標準題庫，在考試中可多次抽取試題，直至與其中的一套答案相近即可。本文庫還有其他網(wǎng)核及教學考一體化答案,敞請査看。單元自測1第一套一、選擇填空題（每題10分，共5題）題目1—Thisprojectistoobigformetofinishontime.選擇一項：C.I*11giveyouahand題目2—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.— .We*vebeenworkinghard,butstillgettingbehind.選擇一項：You*reright題目3AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere tobepromotedintomanagementjobs.選擇一項：morelikely題目4employthebestTheHumanResourceManagingDepartmentatHondaisgivenspecificinstructionspossibleworkers.employthebest選擇一項:C.onhowto題目5Theresponsibi1itiesinhandbook thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.選擇一項：indicate題目6二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤(共50分)。WhoKilledNokia?Nokiaexecutivesattemptedtoexplainitsfal1fi'omthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn'tseethedisruptiveiPhonecoming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany*smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple*sgame.Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftel1ingthetruth.Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany*stopmanagershadaterrifyingreputation.SomemembersofNokia*sboardandtopmanagementweredescribedas**extremelytemperamentalwandtheyregularlyshoutedatpeople"atthetopoftheirlungs".Itwasverydifficulttotellthemthingstheydidn*twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers'goals.Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat"youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It*ssaleswork."Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia'stopmanagersshouldhaveencouragedsafedialogue,interna]coordinationandfeedback題目題目6tounderstandthetrueemotionintheorganization.操作提示：正確選T,錯誤選F。NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.FNokia*smiddlemanagerswerefranktotellthetruth,butthetoponesdidn'tlistentothem.FNokia*stopmanagersweretoomoodytohearanythinggoodbutharsh.TMiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.FNokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourageirternalcoordinationandtruth.T第二套一、選擇填空題（每題10分，共5題）Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?選擇一項：I*dloveto,butI*mbusythisweek題目2Wecouldletsomeofthestaffworkfromhome. ?That*sagoodidea,選擇一項：Whatdoyouthinkofit題目3 hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.選擇一項：Dueto題目4wetransformcreativityandvisionintotheItisthroughenthusiasmandquietintensity wetransformcreativityandvisionintothetechnologies.選擇一項：A.that題目5Theresponsibilitiesinhandbook thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.選擇一項：indicate二、聽力理解：聽錄音，選擇最佳答案（共50分）。操作提示：通過下拉選項框，選擇答案。WhatkindofroleisMelindatakingonforherjob?Projectcoordinator.HowlongwillMelindabetrainedforhernewrole?B.Halfamonth.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?Onceamonth.WhatkindofcontractcanMelindasignwithoutsidecontractors?Standardtemporary-workercontract.WhichonedoesNOTbelongtoMelinda'sresponsibilities?A.Formulatetheindustrystandardofpayment.單元自測2第一套一、選擇填空題（每題10分，共5題）題目1—identifytheproblemsthathavebeenoccurring?—Wei],asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.選擇一項：Areyouableto題目2—Tfyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?一 but1thinkyoumightneedtochangeyourapproachsomewhat.選擇一項：B.Icanseethat題目3WhenthemessagefinallyreachedtheCommandCenter,it "mutated"tobecome—“Sendthreeandfour-pence,we*regoingtoadance.n選擇一項：B.had題目4EverytimeItriedtosaysomething,hewouldtosomethingelse. 選擇一項：B.moveon題目5Ifdemandisrisingbutthefirm fromcommunicationfailure,thenstockswi11fallandtherewi11beunderstaffing.選擇一項：C.issuffering題目6二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共50分）。HabitsofHighlyEffectiveCommunicatorsIt'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcomnunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:Mindthesay-dogap.Trustisthebedrockofeffectiveleadership-yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.Findyourownvoice.Use1anguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically-seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it*simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon*talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookfor題目題目6thenon-verbalcues.操作提示：正確選T,錯誤選F。Communicationandleadershipdon'talwaysgohandinhand.FThesay-dogaphappenswhenpeoplemisunderstandtheirleader*sintention.FUsingtechnicaljargonmakesaleaderconvincing.FCommunicatingsincerelyisalwaysthebest.TObservationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.T第二套一、選擇填空題（每題10分，共5題）題目1—Howdidyourmeetinggoyesterday?— actually,itwasreallyfrustrating.選擇一項：A.Notsogood題目2—Howcanyouexplainthelatestsituation?—,Iknowitisallmyfault.選擇一項：A.Sorry題目3Ifdemandisrisingbutthefirm fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.選擇一項：C.issuffering題目4Ithinktheprimary factoristhere*sbeensomuchabsencelately.選擇一項：A.contributing題目5He*sleftnow,butproductivityhasn*tthatmuch.選擇一項：C.pickedup二、完型壊空（共50分）操作提示：通過下拉選項框選擇正確的詞匯。WhatWeHaveHere:AFailuretoCommunicateItistheweirdething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnected—withanyone.Shou1dyoushootoffanemai1?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.單元自測3第一套一、選擇填空題（每題10分，共5題）題目1—IamsorryforwhatIhavesaidtoyou.選擇一項：C.Don'tthinkanymoreaboutit.題目2—WillyouhelpmearrangeameetingwithMr.Brown,please?選擇一項：C.SorryIcan*t.Ihavetofinishmyprojectrightnow.題目3IfItakethetimetotalkwithmymanageratthebeginningofaproject,we offtoagreatstartonthesamepage.選擇一項：A.canget題目4IbelievethatIhavealottocontributeateamenvironment,andamcomfortableinbothleadershipandplayerroles.選擇一項：A.to題目5Theteamcreatesanenvironment peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.選擇一項：C.inwhich題目6閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共50分）.TipsforTeamBuildingWhenyouthinkofteambuilding,doyouimmediatelypictureyourgj'oupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.I*mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby"retreating"asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday.,Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.,Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven*tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.?Buildfunandsharedoccasionsintotheorganization*sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.,Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.,Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlything1imitingyouisyourimagination.Ifyoudothetypesofteamworkbuildinglistedabove,you,11beamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正確選T,錯誤選F。Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.TTheauthorclaimsthatp1ayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.F"Retreat"inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.FIcebreakingmotivatesteammemberscompetewitheachother.FAgoodteamworkcultureenablesindividualsmakemoreeffortstogether.T第二套一、 選擇填空題（每題10分，共5題）題目1—IamsorryforwhatIhavesaidtoyou.選擇一項：C.Don'tthinkanymoreaboutit.題目2—Could1borrowyouriPadforafewhours?選擇一項：B.Sure,hereyouare.Enjoyyourtime.題目3Regularandconcretefeedbackisimportant whoisnotperforminguptoherpotential.選擇一項：B.whendealingwithaworker題目4Teammembersare asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.選擇一項：B.viewed題目5Inhighschool,Iamequallycomfortable asamemberofateamandindependently.選擇一項：B.working題目6二、 閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（共50分）。ATeamworkGameAteamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn'tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.Inthecenteroftheroomwasabigboxofballoonsthathadn'tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon.Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherbglloonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:"Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.,,Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandvhattheycandofortheteam.操作提示：通過題目后的下拉選項框選擇正確答案。ThisteambuildingeventwasaimedatmakingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachotherThiseventwasheldinaself-servicerestaurantAbouthowmanyteammemberswereoutofthesecondroundoftheactivity?5.Whichstatementbelowiscorrect?C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.Whatwastheeventgoingtoteachtheseemployees?A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.單元自測4第一套一、選擇填空題（每題10分，共5題）題目1—Can1getyouacoupleoftea?選擇一項：A.That*sveryniceofyou—DoyoumindifTusevoucherstospendinarestaurant?選擇一項：Notatall.Goahead.題目3Theleader atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.選擇一項：excels題目4 clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.選擇一項：C.Beingableto題目5Alltheteammemberstriedtheirbest.Welostthegame, .選擇一項：A.however題目6二、聽力理解：聽錄音，判斷正誤（共50分）.請聽錄音：操作提示：正確選“T",錯誤選“F”。Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.FBradfromhumanresourcessupportsScott'sidea.TCarlottaisthemanagerofHRD.FMenandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.FTheprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-vinnercanonlyhavematerialawardsandnodayoff.T第二套一、 選擇填空題（每題10分，共5題）題目1—Wow!Thisisafantasticproject!I*veneverknownyou*resocreative.選擇一項：C.Thanksforyourcompliments.題目2—CanIgetyouacoupleoftea?選擇一項：That*sveryniceofyou題目3 clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.選擇一項：Beingableto題目4Companiesare interestedinyoursoftskills theyareinyourhardskills.選擇一項：as***as**e題目5Alltheteammemberstriedtheirbest.Welostthegame, .選擇一項：A.however題目6二、 閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（共50分）。HowGoogleContinuestoKeepEmployeesHappyWorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutitsentirecompany.WorkingforGooglecomeswithperksthatmostotherorganizationscan'tprovide—bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany'ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany."It'slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat*swhat'sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms."Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,"Maysaid.GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通過題目后的下拉選項框選擇正確答案。HowwouldyoudescribeGoogle?B.LargeglobalenterprisesWhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.WhofoundedGoogle?LarryPageandSergeyBrinIfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT?Onlyworkfortheprojectyouchoose.WhatisGoogle*ssecrettosuccess?Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.單元自測5第一套一、選擇填空題（每題10分，共5題）題目1—IthinkIhavemadeagreatmistake.選擇一項：Idon*tthinkso.It*snotyourfault.題目2—Whydidn'tyoucometomybirthdaypartyyesterday?選擇一項：Sorry,butmywifehadacaraccident.題目3Myleathershoescostme thelastpairsIbought.選擇一項：threetimesasmuchas題目4Theworkmenwantto thenumberofworkinghoursandtoincreasepay.選擇一項：B.decrease題目5Lindawalkedatthehead, byhercolleagues.選擇一項：followed題目6二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共50分）.PerformanceManagementandPerformanceAppraisalPerformancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandski1Issothattheycancontributetotheachievementoftheenterprise*sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:?identifyingthecriticalpositions?determiningthemostimportantcompetenciesforthosepositions?providingtheeducation,trainingandfeedbackrequiredbyemployees?holdingeachpersonaccountablefortheirresultsThekeytotheperformancemanagementprocessis*performanceappraisal*.Perfcrmanceappraisalis題目題目6simplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee'sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwi11bethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitscfcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.操作提示：正確選T,錯誤選F.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.TTheaimofperformancemanagementistopunishtheunqualifiedemployees.FAnenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.TEveryenterprisecanexpecthighperformancefromeachemployee.FuPerformancemanagementMisalsocalledaperformanceappraisalM.F第二套一、選擇填空題（每題10分，共5題）題目1—IthinkIhavemadeagreatmistake.選擇一項：C.Idon*tthinkso.It*snotyourfault.題目2—Over-the-top?Youmean…選擇一項：Well,sometimesyourco-workersfeelthatyouaretooloud.題目3Theyhavecometotheconclusion thiswinterwillbeevencolderthanbefore.選擇一項：that題目4Pleaseaskthesolicitorwhathis wouldbetotakethecasetocourt.選擇一項：feeAchild*scharacterisgreatlyinfluencedbyhishome .選擇一項：environment題目6二、閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（共50分）。HowtoHandleaBadPerformanceReviewGettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit'snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.WhattoDoWhenReceivingaBadPerformanceReviewIt*sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem.Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.WhattoDoAfterReceivingaBadPerformanceReviewDon*tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.WaystoImproveaBadPerformanceReviewAwaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通過題B后的下拉選項框選擇正確答案。Whatshouldyoudowhenyouaregivenabadperformancereview?Staycalmandlistencarefully.Whatshouldyoudoafteryouaregivenabadperformancereview?Learnfromthereview.題目題目6Whatshouldyoudoifyoudonotagreewiththebadperformancereview?B.Makeawrittenstatementonyourownbehalfifitisallowed.HowdoyouimproveabadperformancereviewUnderstandtheestablishedperformancestandards.Whyshouldweunderstandthecauseofabadperformancereview?Becauseitencouragesandmotivatestheworkertodobetter.單元自測6第一套一、選擇填空題（每題10分，共5題）題目1—Whichofthesehatsdoyouwant?— .Eitherwilldo.選擇一項：Idon*tmind題目2-Ifyoudon,tbelieveinyourself,nooneelsewill.— .Confidenceisreallyimportant.選擇一項：C.Icouldn*tagreemore題目3Redundancyhappenswhenemployeesneedtotheirworkforce.Andasaresult,someonegetsdismissedfromwork.選擇一項：reduce題目4Heorderedthatnothing untilthepolicearrived.選擇一項：shouldbetouched題目5Bytheendoftheyear,thesalesplanforthenextyear.選擇一項：B.willhavebeenmade二、完型壊空（共50分）操作提示：通過下拉選項框選擇正確的詞匯。OnMay27,1995,ourlifewassuddenlychanged.Ithappenedafewminutespastthree,whenmyhusband,Chris,fellfromhishorseasitjumpedoverafence.Chriswasparalyzed（癱瘓）fromthechestdown,unabletobreathenormally.Ashewasthrownfromhishorse,weenteredintoalifeofdisabilitywithlotsofunexpectedchallenges.Wewentfromthe"haves"tothe"have-nots".Orsowe