電大20182020年度管理英語(yǔ)4參考答案doc

英語(yǔ)參照答案一、選擇題1、-Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.-________A_______We’vebeenworkinghard,butstillgettingbehind.A.You’reright.B.I’mafraid.C.Idon’tthinkso.–Howcanyouexplainthelatestsituation?-____A____,Iknowitisallmyfault.A.SorryB.ExcusemeC.I’mafraid–DoyoumindifIusevoucherstospendinarestaurant?-______B_____A.Yes,please.B.Notatall.Goahead.C.No,thankyou.–I’mgoingtoBeijingforafewdays.-______C____IwishIcouldgowithyou.A.Itdoesn’tmatter.B.Forgetit.C.Ireallyenvyyou.–TheAutoShowintheCityStadiumhasbeencanceled.-Oh,no!____A______A.Whatapity!B.Itdoesn’tmatterC.It6-Isitpossibleforyoutoworkouttheplantonight?-________B_______.A.I’lldothat.B.Ithinkso.C.I’dloveto.7.–Howdidyourmeetinggoyesterday?-____A____,actually,itwasreallyfrustrating.A.NotsogoodB.VerygoodC.Nothingspecial–WillyouhelpmearrangeameetingwithMr.Brown,please?-_____C_____

’snotinterestingatall!A.No,noway.B.No,Ican’t.C.SorryIcan’t.Ihavetofinishmyprojectrightnow.–You’dbetternotpushyourselftoohard.Youcanturntotheteamforhelp.-___B_______A.Youareright.B.No,wecan’jectistoobigformetofinishontime.—________C________.domeafavorB.ThatisadaydreamC.I'llgiveyouahand&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere___A___tobepromotedintomanagementjobs.A.morelikelyB.morelikeC.moreunlikely13.ThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom___B___onthemanagerofyourlocalWendy'srestaurantA.theseB.thoseC.whichisthroughenthusiasmandquietintensity__A____wetransformcreativityandvisionintothetechnologies.A.that正確B./C.whichcouldletsomeofthestaffworkfrom?—That'sagoodidea.yougiveusaspeechonmanagementfunctionssomedaythisweek?—_______C_________.HumanResourceManagingDepartmentatHondaisgivenspecificinstructions___C___employthebestpossibleworkers.A.howtoB.onwhattoC.onhowtothebestcontinuallyseekwaysto___C___theirskills.A.sharpB.sharpenerC.sharpenTheresponsibilitiesinhandbook___B___thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.A.implyB.indicate正確C.interrupt21.sothatunderstandingtakesplace.A.enableB.EngageC.encourage22.Supervisorsshould______theiremployeesplace.

B

in

two-way

communication

sothat

understanding

takesA.enableB.engage正確C.encourage23.____A__CEOsspendplanning,themoreprofitabletheircompaniesare.A.Themoretime正確B.Themore24.Willyougoonapicnicwithustomorrow?

C.Thelesstime—_________C___________.A.Yes,butI'llhaveEnglishclassesB.Sorry,IhaveanappointmentwithDr.BrownC.I'mafraidIhavenoidea25.Intoday'senvironment,_____A_____peopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.A.whereB.whenC.while26.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms__B________colleaguesandcustomerscangraspandactupon.A.whenB.that正確C.who27.Whatyouneedtodoistokeepthingsshortandsweet,justthe___C___.A.questionsB.topicsC.highlights28.—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?—___________B_________,butIthinkyoumightneedtochangeyourapproachsomewhat.A.Iamnotsure

B.Icanseethat

正確

C.IknowthatthemessagefinallyreachedtheCommandCenter,it__

_B_______

“mutated

”tobecome

—“Sendthreeandfour-pence,we'regoingtoadance.”A.wasB.hadC.havethinktheprimary__A____factoristhere'sbeensomuchabsencelately.A.contributing正確B.causingC.affectingdemandisrisingbutthefirm_____C_____fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.A.hasbeensuffering

B.isgoingtosuffer

C.issuffering

正確32.—_________C___________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.A.WhatwouldyouB.WillyouC.Areyouableto33.—Willyougoonapicnicwithustomorrow?—_________C___________.A.Yes,butI'llhaveEnglishclassesB.Sorry,IhaveanappointmentwithIhavenoidea

Dr.

BrownC.

I'm

afraidespecially____A______whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.youneedtodoistokeepthingsshortandsweet,justthe___C___.timeItriedtosaysomething,hewould__B____tosomethingelse.—Howdidyourmeetinggoyesterday?—__________A__________actually,itwasreallyfrustrating.A.NotsogoodB.VerygoodC.Nothingspecial38.—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?—___________B_________,butIthinkyoumightneedtochangeyourapproachsomewhat.A.IamnotsureB.Icanseethatleadersdistillcomplexthoughts

正確and

C.Iknowthatstrategies

into

simple,

memorable

terms

___B_______colleaguesandcustomerscangraspandactupon.A.when不正確B.thatC.who'sleftnow,butproductivityhasn't_C_____thatmuch.A.carriedon不正確B.caughtupC.pickedupwas_A_____themeeting

？A.chairingB.leading

不正確

C.charging—_____B________—I'dliketohavethisfilmdeveloped.A.What'sit?B.MayIhelpyou?C.Whatdoyouwant?不正確43.—Whatareyourteammateslike?—_____A________A.Theyareallwarmheartedandhelpful.B.Theyalllikesportsandgames.不正確C.Theyareallgoodfriends.doyougetyourmembersto___C___asateam?A.pullapartB.pullupC.pulltogether正確majorityoftheseteamchallenges__C____anywhere.A.candeliverB.aredeliveredC.canbedeliveredhavebeenveryluckytohavehad__A____managersduringmycareersofar.A.terrific正確terribleterrifyingyouhelpmearrangeameetingwithMr.Brown,please?—_____C________A.No,noway.B.No,Ican't.

不正確C.SorryIcan't.Ihavetofinishmyprojectrightnow.48.—CouldIborrowyouriPadforafewhours?—______B_______A.Yes,youcan.B.Sure,hereyouare.Enjoyyourtime.C.Itdoesn'tmatter.teamcreatesanenvironment___C___peopleandtakingaction.A.that

正確are

comfortable

in

communicating,

advocating

positions,B.which不正確C.inwhichmembersare___B___asuniquetocontribute.A.treatedB.viewedC.known不正確

people

with

irreplaceable

experiences,

points

ofview,

andknowledgehighschool,Iamequallycomfortable____B__asamemberofateamandindependently.A.towork不正確workingwork52.IamsorryforwhatIhavesaidtoyou.—_______C______A.Noproblem.B.I'msureaboutthat.C.Don'tthinkanymoreaboutit.正確53.—CouldIborrowyouriPadforafewhours?—_______B______A.Yes,youcan.B.Sure,hereyouare.Enjoyyourtime.正確C.Itdoesn'tmatter.liketothink__C____.Iamalwaystheonefindingnewwaystoasituationorchallenge.A.insideoftheboxB.oftheboxC.outsideofthebox正確believethatIhavealottocontribute___A___ateamenvironment,andamcomfortableinbothleadershipandplayerroles.towith不正確forandconcretefeedbackisimportant___B___whoisnotperforminguptoherpotential.A.whentodealwithaworkerB.whendealingwithaworkerC.whendealtwithaworker不正確57.Wow!Thisisafantasticproject!I'veneverknownyou'resocreative.—______C____A.Don'tmentionit.B.Great,IdaretosayIamatalent.C.Thanksforyourcompliments.

不正確58.—______C____—Youmightaswellwriteathanks-note.A.Howdoyouliketherewards?B.Whatdoyoudowiththerewards?不正確C.Couldyousuggestsomewaysoftherewards?newthingshasalwaysbeenagreat___A___forme.A.motivator

正確motivatemotivationleader__C____atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.exceedsexcellentexcels正確61.—DoyoumindifIusevoucherstospendinarestaurant?—____B______A.Yes,please.不正確B.Notatall.Goahead.C.No,thankyou.62.—CanIgetyouacoupleoftea?—________A_________________.A.That'sveryniceofyouB.WithpleasureC.Youcan,please不正確clearlycommunicatewith

and

actively

listen

to

employees

is

essential

to

improve

theirperformance.A.BeabletoB.Beingable

不正確C.Beingabletothejob,employersdon'twanttohirepeoplewhoaredifficulttogetalongwith.A.DespiteofB.Regardless不正確C.Regardlessofappreciatedgiftandthegestureofprovidingitwill__B____yourcoworker'sday.A.lookupB.lightupC.liftto

正確66.You'dbetternotpushyourselftoohard.Youcanasktheteamandlisten.—____A______A.Youareright.B.No,wecan'tdothat.C.Ithinkitwillkillourtime.

不正確67.—

_____C_____—Youmightaswellwriteathanks-note.B.Whatdoyoudowiththerewards?不正確C.Couldyousuggestsomewaysoftherewards?needsmightincludethe___A___fromaworkplace.rewardsrewarded不正確rewardedpercentoftherespondentssaidthatpraiseandfeel__A____thecompanycaredaboutthemandtheirwell-being.A.asif

attention

from

their

supervisor

would

makethemB.evenif不正確C.liketheteammemberstriedtheirbest.Welostthegame,_____A____.A.howeverB.therefore不正確C.since71.Over-the-top?Youmean?—______C______A.Well,sometimesyourco-workersfeelthatyouaretooloud.B.No,Idon't.C.Thanksalot.

不正確72.—Whydidn'tyoucometomybirthdaypartyyesterday?—________B____A.Excuseme,myfriendsentmeaflower.B.Sorry,butmywifehadacaraccident.C.Fine,Inevergotobirthdayparties.

正確arough___A_____,wewilltakeanotherfourweekstofinishthisplan.A.estimate正確valueaccountwork____A____goodpay.deservesrequests不正確desertshavecometotheconclusion___A_____thiswinterwillbeevencolderthanbefore.thatforwhich不正確76.IthinkIhavemadeagreatmistake.—_____C_______A.Idon'tthinkso.Youreallymadeanerror.B.Idon'tthinkso.It'sreallyterrible.

不正確C.Idon'tthinkso.It'snotyourfault.77.—DoyouknowwhereIcanrepairmymotorcar?—_____B_______A.It'scheaptorepairamotorcar.B.Aroundthestreetcorner.C.Youdrivetoofasttodamageit.不正確workmenwantto____B____thenumberofworkinghoursandtoincreasepay.deletedecrease正確depresssuggeststhatwe___B_____tomorrow.A.shallgoB.shouldgoC.willgo

正確hisassistance,I___A_____theresearchlastmonth.A.wouldnothavecompletedB.couldnotfinishC.shouldnotfinish

正確—Haven'tseenyouforages.Whatareyoubusydoingnow?—_______C_____A.Yes,longtimenosee.B.Yeah,thanksforcoming.C.Iamworkingparttimeinabookstore.

正確82.—

Over-the-

top?Youmean?—_____A_______A.Well,sometimesyourco-workersfeelthatyouaretooloud.B.No,Idon't.C.Thanksalot.walkedatthehead,___A_____byhercolleagues.A.followedB.following不正確C.tofollow

正確askthesolicitorwhathis____B____wouldbetotakethecasetocourt.farefeesalary不正確child'scharacterisgreatlyinfluencedbyhishome_____B___.A.caseB.environmentC.situation

正確86.—CanIhavethreedaysoffnextweek,Mr.Smith?—__B___.Icanmanagewithoutyou.A.I'mafraidnotB.OfcourseC.Itdepends不正確87.—Ifyoudon'tbelieveinyourself,nooneelsewill.—__C___.Confidenceisreallyimportant.dependoneachothertosurvive.Inotherwords,theyare___B___forsurvival.A.interwovenB.interdependentC.international

正確orderedthatnothing____B____untilthepolicearrived.A.wastouchedB.shouldbetouchedC.hadbeentouched

正確happenswhenemployeesneedto__C___theirworkforce.Andasaresult,someonegetsdismissedfromwork.reformreproduce不正確reduce—Whichofthesehatsdoyouwant?—____A___.Eitherwilldo.A.Idon'tmindB.NoproblemC.Goahead

正確92.—Ifyoudon'tbelieveinyourself,nooneelsewill.—__C___.Confidenceisreallyimportant.A.That'snotthepointB.Idon'tthinksoC.Icouldn'tagreemore

不正確theendoftheyear,thesalesplanforthenextyear___B___.A.willbemadeB.willhavebeenmadeC.havebeenmade

不正確___A__glitters(

閃閃發(fā)光

)isnotgold.A.thatB.which

正確C.whatbuildthereservoir（水庫(kù)），thousandsofpeoplehavetobe___A____.relocatedrepeated不正確reopened96.—Terriblysorrytointerrupt,butmayIuseyourdictionary?—Yes,_______A_______.A.ofcourseB.itdoesn

’tmatterC.nohurry不正確97.—Haveyoualreadypaid?What'smyshareofthebill

？—_____C____.Itwasn'tverymuch.A.It'smyshareB.NoneofyourbusinessC.Don'tworryaboutit

不正確agreementwasreachedonthe___C__ofmutualrespectandmutualinterest.A.basic不正確basebasisthereissmoke,thereisfire.A.If不正確WhenWhere___A___English,Chineseisgenerallybelievedtobemoredifficulttolearn.fromagainst—TheAutoShowintheCityStadiumhasbeencanceled.—Oh,no！___A______A.Whatapity!B.Itdoesn'tmatter!不正確C.It'snotinterestingatall!102.—Sorryforbeinglate.Ishouldhavecalledyouearlier.—_____C_____.I'vejustarrivedA.That'snotroubleB.YouarewelcomeC.That'sallright正確theimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.GivenGiving不正確Gavedaysofinvestigation,thepolicewere__B__reality.A.lookingintoB.approaching

不正確C.findingreason___B__hewasabsentfromclassyesterdaywasthathewasillandhospitalized.forwhy正確that—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon't.—__________C__________Confidenceisreallyimportant.A.It'snotmycupoftea.B.Idon'tthinkso.C.Icouldn'tagreemore.

不正確107.—It'saboutasuccessfulbusinessman'smanagementexperience,isn'tit?—_____B_______A.Mypleasure!B.That'sright!正確C.It'suptoyou!key___A___successful

implementation

is

clearly

communicating

the

strategy

to

thewholecompany.A.toB.in不正確C.of___B_____withachievement.A.doneB.areobsessedC.catchup

正確wecan'tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.ThereforeButAlthough正確—Scott，I'dliketohaveyouropinionsaboutmywrittenreport.—_______C_________ButIhaveonesuggestion.A.That'sagoodidea.B.Youaretoomodest.C.Itlooksfinetome.

不正確112.—I'dlikeawake-upcallat7:00.,please!—OK,_________B_______.A.Youwillcertainlymakeit.B.I'llmakesureyougetone.C.justdowhatyoulike.不正確doweexpecttocompetewithacompanythathassuchahuge__C____andhugeresources?A.recommendationB.reductionC.reputation正確need____A____communication

skills:

listen

carefully,

think

before

you

speak

and

manageconflictsdiplomatically.A.outstandingB.plainC.general不正確istheman___B___lastnight.A.whomIsawhimB.whomIsaw正確C.whatIsaw116.___________C__________-ActuallyIpreferworkingonmyown.A.CouldIusethisdictionary?B.MayIopenthewindowtoletinsomefreshair?C.Doyoupreferteamworkorworkingindividually?117.—Scott，I'dliketohaveyouropinionsaboutmywrittenreport.

正確—________C________ButIhaveonesuggestion.A.That'sagoodidea.B.Youaretoomodest.C.Itlooksfinetome.

不正確willwritetomeassoonashe___B___home.A.willhavereturnedB.returnsC.willreturn不正確___A___yourhandifyouhaveanyquestionatall.raiserise不正確arisepeoplearesurroundedby___B___communicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.A.complicatedB.constantC.corporate

正確—I'dlikeawake-upcallat7:00.,please!—OK,_________B_______.A.Youwillcertainlymakeit.B.I'llmakesureyougetone.正確C.justdowhatyoulike.122.—___________C_________________—ActuallyIpreferworkingonmyown.A.CouldIusethisdictionary?B.MayIopenthewindowtoletinsomefreshair?C.Doyoupreferteamworkorworkingindividually?正確123.—Whoshouldberesponsiblefortheaccident?—Theboss,nottheworkers.Theyjustcarriedouttheorder__B____.A.asaretoldB.astoldC.astheytold

不正確doweexpecttocompetewithacompanythathassuchahuge__C____andhugeresources?recommendationreductionreputation正確need_____A___

communication

skills:

listen

carefully,

think

before

you

speak

and

manageconflictsdiplomatically.A.outstandingB.plain

正確C.general二、閱讀理解Confirmingreceptionofthesentmessagesmeans____A________.A.themessagesaresenttotherightreceivers．themessagesarecorrectlyunderstoodthemessagesarecorrectedlywrittenInthefamousBritishArmyCommanderstory,itwasprobablyatthestepof____A_____thatwentwronginthecommunicationchain.decodingsendingconceivingChinesewhispersis_____B_________.apersonwhowhispersinChineseagametopassmessagearoundinawhisperC.thefactthatChinesepeopledon’tnormallytalkveryloudlyAllocativefailuredoesNOThappenwhen________A______.therightinformationgoestotherightplaceacompanygathersfalseinformationthecorrectinformationisnotreceivedbytherightperson25.Whichofthefollowingcasesbelongstohumanfailure?A.Increasingcustomercomplaints.B.Adequatecommunicationbetweendepartments.C.Decreasingcreativityacrossdepartments.

C21.Whatisthemainideaofthispassage?

BA.Tointroducesomeoftheauthor

’sideasaboutmanagement.．TointroducefivedistinctfunctionsofmanagingproposedbyFayol.C.TopromotethebookentitledAdministrationIndustrielleetGenerale.22.WhataretheinfluenceofFayol’sbookAdministrationIndustrielleetGenerale?A.Itisofnoinfluenceatallfortoday.B.Itisnearlyforgottenbytheworld.C.itisstillgreateffectoncurrentmanagementcourses.23.Whichstepofmanagingreferstobringstafftogetherandtellthemwhattodo?B

CLeading.Organizing.Staffing.WhichiteminChinesebelowhasnotmentionedasthingsneededtotakecareforpeoplemanagement?AA.住所公積金B(yǎng).醫(yī)療補(bǔ)貼C.請(qǐng)假thestepof____A____,managersneedtofindoutobstaclesinthecourseobjectivesandgoals.A.controllingB.leadingC.planning1.ConfirmingreceptionofthesentmessagesmeansCA.themessagesaresenttorightreceivers

ofachieving

company’sInthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?AConceiving.Sending.Receiving.3.WhatisChinesewhispers?BA.WhowhispersinChinese.B.Agametopassmessagearoundinawhisper.C.Chinesepeoplewhodon'tnormallytalkveryloudly.4.AllocativefailuredoesNOThappenwhenAA.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightdepartmentorperson5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?A.Decreasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.

C1.ThisteambuildingeventwasaimedatBA.helpingtheseyoung,brightandenthusiasticemployeesbecomemoreconcentratedontheirworkB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachotherC.buildingupteammorale2.ThiseventwasheldinAA.aself-servicerestaurantB.acoffeeshopC.aclassroom3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?C30.35.C.5.4.Whichstatementbelowiscorrect?CA.Inthesecondround,everyoneoftheteamhadfoundtheirballoonsafter15minutes.B.Inthethirdround,theteammemberswereaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?AA.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.B.Focusingsolelyonemployees'ownpursuitsisnotallowedinworkplace.C.Failureofteamworkiscausedbyindividual.1.HowwouldyoudescribeGoogle?A.Medium-sizedinternationalcompanyB.LargeglobalenterprisesC.LargeAmericancompany

回答不正確2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.B.Shuttlingtheemployeesbetweenhomeandoffice.C.Offeringentertainingequipmentinworkplace.

回答不正確3.WhofoundedGoogle?回答不正確A.LarryPageandSergeyBrinB.KarenMayC.SergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT?A.KnowallinformationofGoogleanddiscussquestionswithyourleaders.B.Onlyworkfortheprojectyouchoose.C.Playbowlingwithyourcolleaguesandgetawayfrommundaneerrands.

回答不正確5.WhatisGoogle'ssecrettosuccess?A.Innovatinghi-techproducts.

回答不正確B.Payinghighsalarytotheemployeesandpracticingstrictmanagement.C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.答案：1.Whatshouldyoudowhenyouaregivenabadperformancereview?A.Arguewithyourboss.B.Makeimmediateremarks.C.Staycalmandlistencarefully.

回答不正確2.Whatshouldyoudoafteryouaregivenabadperformancereview?

回答不正確A.Quityourjobimmediately.B.Insistonmakingcomments.C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?

回答不正確A.Tellthebossdirectlythatyoudonotagreewiththereview.B.Makeawrittenstatementonyourownbehalfifitisallowed.C.Donotexpressyourdifferentunderstandinginawrittenstatement.4.Howdoyouimproveabadperformancereview?回答正確A.Understandtheestablishedperformancestandards.B.Learnmoreaboutwhattheemployeewantsorexpects.C.Learnwhatthepersonwhogivesthereviewmaythink.5.Whyshouldweunderstandthecauseofabadperformancereview?回答不正確A.Becauseithelpstheemployeetogetpromotedimmediately.B.Becauseitencouragesandmotivatestheworkertodobetter.C.Becauseitpreventstheemployeefromprofessionalgrowth.答案：1.C2.C3.B4.A5.B1.Enterprisescarryoutdownsizing,reorganizingandcuttingcostsinorderto回答正確A.cutdownonthenumberofworkersB.reshuffletheorganizationC.survive2.“Noindustryisexempt”means回答正確A.NoindustryisanexceptionB.NoindustryisanexampleC.Noteveryindustrycanbeexempted3.ThefollowingquestionsareoftendiscussedamongscholarsEXCEPT回答正確A.HowcanbossescreatefavorableconditionsforchangeB.HowcanproductivitybeincreasedC.Whatcanworkersdotogetthroughchange4.Howmanysuggestionsdoestheauthorputforward?回答正確A.4B.5C.65.Fromthepassage,weknowthatRobinSharmais回答正確A.anexpertonleadership,andpersonalsuccessB.agreatleaderC.someonewholikestoplaythegameofHideandSeek答案：1.C2.A3.B4.C5.A1.Whatisnecessaryincreatinginnovationculture?回答正確2.Howdoes3Mcreateitsinnovationculture?回答正確A.Putinnovationattheheartofstrategy,andpersistitineverymessage.B.definejobsaroundinnovation.C.Recognizeinnovationineverypartofthecompany.3.Thewordprerequisitein

“Makeitajobprerequisite

”means

回答不正確A.requiredasapriorconditionB.goingafterC.priortorequest4.HowdoesGillettecreateitsinnovationculture?

回答不正確A.Putinnovationattheheartofstrategy,andpersistitineverymessage.B.definejobsaroundinnovation.C.Recognizeinnovationineverypartofthecompany.5.Theformationfromideatoinnovationneeds.A.discussionandreviseB.failureandcourageC.supportandcooperation答案：1.B2.B3.A4.C

5.C

回答不正確三、判斷正誤1、incompetitivemarkets,leadersareunderincreasedpressuretomaintainapositiveworkculture.Apositiveworkculturecultivatesgreateremployeesatisfaction;greateremployeesatisfactioncontributestohigherperformance;higherperformanceimpactsimprovedclientoutcomes;improvedclientoutcomescontributetoserviceexcellence.Positiveworkculturesarebuiltovertimeandneedconstantattention.Suchculturesaredependentonleadershipvisionandvalues.Apositiveworkculturewillgiveworkersmoresatisfaction.Positivecultureshavealottodowithleadershipvisionandvalues.Thedirectionandactionsforthebusinessmustdifferfromthecorevaluesoftheemployeesinorderforaworkplaceculturetobepositive.Incompetitivemarkets,leadersareundermoreandmorepressuretokeepapositiveworkculture.Positiveworkculturecanbebuiltinashorttime.答案：26.T27.T28.F29.T26.NokialostthesmartphonebattlebecauseitstechnologywasnotasgoodasthatofApple.27.Nokia’smiddlemanagerswerefranktotellthetruth,butthetoponesdidn’tlistentothem.28.Nokia’stopmanagerswerefranktohearthetruth,butthetoponesdidn’tlistentothem.29.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.30.Nokia’stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.答案：27.F28.T29.F1.Communicationandleadershipdon'talwaysgohandinhand.回答正確2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.回答正確3.Usingtechnicaljargonmakesaleaderconvincing.回答不正確4.Communicatingsincerelyisalwaysthebest.回答正確5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.回答正確答案：1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.2.Theauthorclaimsthatplayinggamestogetherisas

important

as

form

teams

回答正確tosolve

real

workissuesandtoimproverealworkprocessesforteambuilding.回答正確3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.回答不正確4.Icebreakingmotivatesteammemberscompetewitheachother.回答不正確5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.回答不正確答案：1.ACEOonlyneedstobepassionateandenthusiastic.回答正確2.ItisnotprofessionalthatPayPalCEOblameshisemployeesnottousePayPalorforgetPayPalpasswords.3.“Aone-sidednote”referstotherootofPayPal'sproblem.回答不正確4.Whenfacedwithinternalproblems,goodexecutivesfindtherootofaproblemintheirexecutiveteamfirst.5.Goodexecutivesneedtogivefeedbackimmediatelywhentheyarelisteningtothestaff.回答不正確答案：1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.回答不正確2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.回答不正確3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.回答不正確4.Everyenterprisecanexpecthighperformancefromeachemployee.回答不正確5.“Performancemanagement”isalsocalled“performanceappraisal”.回答不正確答案：1.JackWelchretiredattheageof65.回答不正確2.JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.回答不3.IfthebusinesscouldnotmeetWelch'schangerequirements,itsmanagerhad3choices.回答不正確4.TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE'smanagers.回答正確5.TheWorkOutlastedaweek.回答不正確答案：1.T2.F3.T4.T5.F1.Apositiveworkculturewillgiveworkersmoresatisfaction.回答不正確2.Positivecultureshavealottodowithleadershipvisionandvalues.回答正確3.Thedirectionandactionsforthebusinessmustdifferfromthecorevaluesoftheemployeesinorderforaworkplaceculturetobepositive.回答不正確4.Incompetitivemarkets,leadersareundermoreandmorepressuretokeepapositiveworkculture.回答不5.Positiveworkculturecanbebuiltinashortperiodoftime.回答不正確答案：1.Thefinalgoalofthestrategicplanningprocessisastrategicplan.回答正確2.Astrategicplanisvaluableifitisexecuted.

回答正確3.Therearefourkeystosuccessfulimplementation.回答不正確4.Agoodstrategyislikelytofallapartifwithouttheinputandfeedbackofthepeopleresponsibleforexecutingonthestrategy.

回答不正確5.Leadership'sideadeterminesall.

回答正確答案：四、完形填空ThiseveningImetafriendatalocalbar.Shebroughtherlaptopsoshecouldshowmesomeofherlatestdigitalartdesigns.Aswelookedthroughherartwork,thelaptopsuddenlystartedmakinganunhealthynoise,thenthescreentwinkledonandoffand

回答不正確thencutoff回答不正確.Andaswebothstaredatoneanothersurprisingly,theterriblesmellappeared.Igrabbedthelaptopofftheb