酒店英語學(xué)習(xí)情境二：餐廳服務(wù)英語21GreetingandSeatingGuests課件

學(xué)習(xí)情境二：餐廳服務(wù)英語學(xué)習(xí)情境二：餐廳服務(wù)英語1學(xué)習(xí)任務(wù):迎賓和引座

Name:AnnaJob:restauranthostessResponsibility:

Togreetguestsandseatthemonguests’requests學(xué)習(xí)任務(wù):迎賓和引座2ContentsLearningObjectives學(xué)習(xí)目標(biāo)1WorkingProcedures工作程序2WorkingKnowledge工作知識3HotelTask酒店任務(wù)45WordsandExpressions6ActivityContentsLearningObjectives學(xué)習(xí)3Learning

Objectives學(xué)習(xí)目標(biāo)Afterfinishingthistask,youshouldbeableto:☆Greetandseeoffguestsinapoliteway☆

SeatguestsLearningObjectives學(xué)習(xí)目標(biāo)After4WorkingProcedures工作程序

Greettheguestwithin15seconds15秒內(nèi)與賓客打招呼Asktheguestsomeinformation詢問賓客信息Guidetheguesttohisseat引領(lǐng)賓客人入座Drawthechairfortheguest為賓客拉桌子Helptheguestleavetheseat照料賓客離席Thanktheguestforhavingamealattherestaurant再次向賓客表示感謝Seetheguestoffwarmly熱情地歡送客人WorkingProcedures工作程序5WorkingKnowledge

工作知識(1)1.Whentheguestscometotherestaurant,thehostessshouldgreettheminsuchaway：“早上好，小姐/先生?！薄癎oodmorning,sir/madam”“下午好，小姐/先生?！薄癎oodafternoon,sir/madam.”“晚上好，小姐/先生?！薄癎oodevening,sir/madam.”或與客人互相寒暄：“您今天好嗎？”“Howareyou(today)?”“我很好，謝謝，你呢？”“I’mfine,thankyou,andyou?”“很好，謝謝您？”“I’mverywell,/I’mfine,too.Thankyou.WorkingKnowledge工作知識(1)1.Wh62.Whentheguestsleavetherestaurant,thehostessshouldseethemoffwarmly.“很高興再次見到您（歡迎再次光臨），王先生?！薄癗icetosee/meetyouagain,Mr.Wang.”“再見。”“Goodbye.”“祝您今天過得愉快?！薄癏aveaniceday.”“祝您在這居住愉快?！薄癢ishyouhappyhere.”WorkingKnowledge

工作知識(2)2.Whentheguestsleavether73.Whengreetingguests,youshouldaskthemthefollowinginformation:Guest’sname（客人的姓名）Areservationornot（客人是否有預(yù)訂）Specialneedfortheenvironment（對就餐環(huán)境特別要求）Waitingforthetableornot（是否愿意等候餐桌）Satisfactiontothetable（對于餐桌是否滿意）WorkingKnowledge工作知識(3)3.Whengreetingguests,yous84.Differentdiningenvironmentinarestaurant吸煙區(qū) smokingarea 包間 privateroom 非吸煙區(qū)non-smokingarea 能看到…… haveagoodviewofthe 靠窗的 bythewindow 露天 outdoor 靠吧臺的 bythebarcounter 共用餐桌 shareatable

WorkingKnowledge工作知識(4)4.Differentdiningenvironmen9HotelTask

酒店任務(wù)SupposeyouareAnna,nowyou’regoingtogreetandseattheguest.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartners.角色A:你是GeorgeBrown,你到餐廳用晚餐。迎賓員Anna得知你沒有預(yù)約后讓你稍候片刻，因為是晚餐高峰期，所有位置都滿座了。角色B:你是餐廳迎賓員Anna，大約十分鐘后，你帶Mr.Brown到無煙區(qū)靠窗的一張桌子上用餐。HotelTask酒店任務(wù)Supposeyouare10Wordstoknowreservationn.預(yù)訂outdooradj.露天的seatvi.使……就坐privaten.單間availableadj.可提供的waitvt.&vi.等待fulladj.滿的reservedadj.預(yù)定的viewn.景色takeaseat坐下menun.菜單shareatable共用餐桌Wordstoknowreservationn.11Usefulexpressions1.WelcomingGuests歡迎客人(1)Welcometoourrestaurant.(2)Comethisway,please.2.GreetingGuests問候客人(1)Doyouhaveareservation?(2)Thistablehasalreadybeenreserved.(3)Youmaysitwhereyoulike.Usefulexpressions1.Welcoming12Usefulexpressions3.SeatingGuests讓客人就坐(1)Pleasetakeaseat.(2)I’llbringyouthemenu.(3)Howdoyoulikethistable?(4)Wouldyoumindsharingatablewiththegentleman?(5)Willthistablebeallright?4.Waitingforthetable等候餐桌(1)Wouldyoumindwaitinguntilthetableisfree?(2)It’llbejustafewminutes.Usefulexpressions3.SeatingG13Activity

StepIDiscussion

Ifyouarehostess,doyouknowhowtohandlethefollowingsituations如果你是餐廳迎賓員，碰到以下情況應(yīng)如何處理?1.Whenalltablesaretaken2.Theguestshaveareservation3.Whentheguesthasababy4.Theguesthassomeinconvenience5.Theguesthasahabitofsmoking6.TheguestswouldliketositbythewindowActivityStepIDiscussionIfy14StepIIShareyourideas1.Whenalltablesaretaken

2.Theguestshaveareservation

Activity

StepIIShareyourideas1.Whe153.Whentheguesthasababy4.TheguesthassomeinconvenienceActivity

3.Whentheguesthasababy4.165.Theguesthasahabitofsmoking6.TheguestswouldliketositbythewindowActivity

5.Theguesthasahabitofsm17Aftertheguestscometotherestaurant,thehostesswhostandsnearthedoorshouldgreettheguestsinaveryfriendlywayandthenleadthemtothetable.客人來到餐廳時，迎賓員應(yīng)該用一種友好的方式站在門口迎接客人，然后引導(dǎo)他們前往餐桌。

HoteltipsAftertheguestscometot18Thankyou！Thankyou！19學(xué)習(xí)情境二：餐廳服務(wù)英語學(xué)習(xí)情境二：餐廳服務(wù)英語20學(xué)習(xí)任務(wù):迎賓和引座

Name:AnnaJob:restauranthostessResponsibility:

Togreetguestsandseatthemonguests’requests學(xué)習(xí)任務(wù):迎賓和引座21ContentsLearningObjectives學(xué)習(xí)目標(biāo)1WorkingProcedures工作程序2WorkingKnowledge工作知識3HotelTask酒店任務(wù)45WordsandExpressions6ActivityContentsLearningObjectives學(xué)習(xí)22Learning

Objectives學(xué)習(xí)目標(biāo)Afterfinishingthistask,youshouldbeableto:☆Greetandseeoffguestsinapoliteway☆

SeatguestsLearningObjectives學(xué)習(xí)目標(biāo)After23WorkingProcedures工作程序

Greettheguestwithin15seconds15秒內(nèi)與賓客打招呼Asktheguestsomeinformation詢問賓客信息Guidetheguesttohisseat引領(lǐng)賓客人入座Drawthechairfortheguest為賓客拉桌子Helptheguestleavetheseat照料賓客離席Thanktheguestforhavingamealattherestaurant再次向賓客表示感謝Seetheguestoffwarmly熱情地歡送客人WorkingProcedures工作程序24WorkingKnowledge

工作知識(1)1.Whentheguestscometotherestaurant,thehostessshouldgreettheminsuchaway：“早上好，小姐/先生?！薄癎oodmorning,sir/madam”“下午好，小姐/先生。”“Goodafternoon,sir/madam.”“晚上好，小姐/先生?！薄癎oodevening,sir/madam.”或與客人互相寒暄：“您今天好嗎？”“Howareyou(today)?”“我很好，謝謝，你呢？”“I’mfine,thankyou,andyou?”“很好，謝謝您？”“I’mverywell,/I’mfine,too.Thankyou.WorkingKnowledge工作知識(1)1.Wh252.Whentheguestsleavetherestaurant,thehostessshouldseethemoffwarmly.“很高興再次見到您（歡迎再次光臨），王先生。”“Nicetosee/meetyouagain,Mr.Wang.”“再見?！薄癎oodbye.”“祝您今天過得愉快?！薄癏aveaniceday.”“祝您在這居住愉快?！薄癢ishyouhappyhere.”WorkingKnowledge

工作知識(2)2.Whentheguestsleavether263.Whengreetingguests,youshouldaskthemthefollowinginformation:Guest’sname（客人的姓名）Areservationornot（客人是否有預(yù)訂）Specialneedfortheenvironment（對就餐環(huán)境特別要求）Waitingforthetableornot（是否愿意等候餐桌）Satisfactiontothetable（對于餐桌是否滿意）WorkingKnowledge工作知識(3)3.Whengreetingguests,yous274.Differentdiningenvironmentinarestaurant吸煙區(qū) smokingarea 包間 privateroom 非吸煙區(qū)non-smokingarea 能看到…… haveagoodviewofthe 靠窗的 bythewindow 露天 outdoor 靠吧臺的 bythebarcounter 共用餐桌 shareatable

WorkingKnowledge工作知識(4)4.Differentdiningenvironmen28HotelTask

酒店任務(wù)SupposeyouareAnna,nowyou’regoingtogreetandseattheguest.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartners.角色A:你是GeorgeBrown,你到餐廳用晚餐。迎賓員Anna得知你沒有預(yù)約后讓你稍候片刻，因為是晚餐高峰期，所有位置都滿座了。角色B:你是餐廳迎賓員Anna，大約十分鐘后，你帶Mr.Brown到無煙區(qū)靠窗的一張桌子上用餐。HotelTask酒店任務(wù)Supposeyouare29Wordstoknowreservationn.預(yù)訂outdooradj.露天的seatvi.使……就坐privaten.單間availableadj.可提供的waitvt.&vi.等待fulladj.滿的reservedadj.預(yù)定的viewn.景色takeaseat坐下menun.菜單shareatable共用餐桌Wordstoknowreservationn.30Usefulexpressions1.WelcomingGuests歡迎客人(1)Welcometoourrestaurant.(2)Comethisway,please.2.GreetingGuests問候客人(1)Doyouhaveareservation?(2)Thistablehasalreadybeenreserved.(3)Youmaysitwhereyoulike.Usefulexpressions1.Welcoming31Usefulexpressions3.SeatingGuests讓客人就坐(1)Pleasetakeaseat.(2)I’llbringyouthemenu.(3)Howdoyoulikethistable?(4)Wouldyoumindsharingatablewiththegentleman?(5)Willthistablebeallright?4.Waitingforthetable等候餐桌(1)Wouldyoumindwaitinguntilthetableisfree?(2)It’llbejustafewminutes.Usefulexpressions3.SeatingG32Activity

StepIDiscussion

Ifyouarehostess,doyouknowhowtohandlethefollowingsituations如果你是餐廳迎賓員，碰到以下情況應(yīng)如何處理?1.Whenalltablesaretaken2.Theguestshaveareservation3.Whentheguesthasababy4