QRQC質(zhì)量問題的快速反應-052

1、Introduction to QRQC -質(zhì)量問題的快速反應Evaluation Warning : The document was created with Spire.Presentation for .NET2Agenda目錄Requirementsfor aperformingproblem solving解決問題題的必要要條件IntroductiontoQRQC/ QRQC介紹QRQC Behaviors/ QRQC行動QRQC Tools /QRQC工具QRQC Organization/ QRQC組織Howtodeploy?怎樣開展展？Evaluation Warning :

2、 The document was created with Spire.Presentation for .NETRequirementsfor aperformingproblem solving解決問題題的必要要條件Evaluation Warning : The document was created with Spire.Presentation for .NET4Brainstorming頭腦風暴暴What is theManagersroleinproblem solving?問題解決決過程中中管理者者的作用用是什么么？3 post-it/person每個人列列出三條條What

3、 arethekey pointsforaneffective problemsolving?有效解決決問題的的關(guān)鍵是是什么？3 post-it/person每個人列列出三條條Evaluation Warning : The document was created with Spire.Presentation for .NET2.IntroductiontoQRQCQRQC介紹2 Examples兩個例子子History歷史Definition定義Evaluation Warning : The document was created with Spire.Presentation fo

4、r .NET62 differentapproaches to tackleanissue2種不同的的方法去去解決一一個問題題A first approach to problemsolving第一個解解決問題題的方法法Keypoints關(guān)鍵點Assessefficiency+ speed評估效率率和速度度A secondapproachtoproblem solving第二個解解決問題題的方法法Keypoints關(guān)鍵點Assessefficiency+ speed評估效率率和速度度Summary總結(jié)Evaluation Warning : The document was created w

5、ith Spire.Presentation for .NET7History歷史InventedbyNissaninthe 90s90年代由尼尼桑公司司創(chuàng)造1.Real-timedatacollection,processing anddissemination,實時的數(shù)數(shù)據(jù)收集集、處理理及分發(fā)發(fā)2.Regular reviews(shift,day) atfixedtimetoshareinfo, clarifyresponsibilitiesandlaunchreactiveactions在固定的的時間定定期（班班、天）回顧并并分享信信息，明明確職責責并啟動動行動計計劃Adopted b

6、y Valeo in 20022002年被法雷雷奧采用用Target:changecompanyculture,目標：改改變公司司文化Focusonstandards注重標準準Evaluation Warning : The document was created with Spire.Presentation for .NET8Focusonmanagementsrole:coachingandmonitoring關(guān)注于管管理層的的作用：培訓和和監(jiān)控Also adoptedbyRenault,PSA,Philips也被雷諾諾、標致致雪鐵龍龍、飛利利浦等公公司采用用QRQC is becom

7、ing astandardofqualitymanagement in theAutomotive industryQRQC正在成為為汽車行行業(yè)質(zhì)量量管理的的標準Evaluation Warning : The document was created with Spire.Presentation for .NET9QRQC at FaureciaQRQC在佛吉亞亞是如何何開始的的？HowitstartedDecisiontolaunchQRQCatFaurecia決定在佛佛吉亞啟啟動QRQC2005 target: QRQClaunchedinall Faurecia sites worl

8、dwide2005年目標：在全球球的所有有佛吉亞亞工廠啟啟用QRQCSotexoPPM figures20042004年Sotexo的PPM的數(shù)據(jù)Evaluation Warning : The document was created with Spire.Presentation for .NET10QRQCISNOTanewqualitytool不是一個個新的質(zhì)質(zhì)量工具具QRQC in briefQRQC摘要ItisaMANAGEMENT culture它是一種種管理文文化TosolveANYKINDOFISSUE可以用來來解決任任何類型型的問題題OntheSHOPFLOOR在車間Wit

9、h reviewsatgiventimeandwithgivenattendance在固定的的時間與與固定的的人員共共同回顧顧Behaviors行為Tools工具Organization組織Evaluation Warning : The document was created with Spire.Presentation for .NET11A reminder大家注意意05101520253035155010020050010005000PPM6RMNumberofsites工廠的數(shù)數(shù)量2007 Target15 PPM2007年的目標是15PPMEvaluation Warning

10、: The document was created with Spire.Presentation for .NET3.Behaviors行動6 KeyPoints6個關(guān)鍵點點Standards標準A daily check-list日常檢查查清單Evaluation Warning : The document was created with Spire.Presentation for .NET13The6KeyPoints 6個關(guān)鍵點點REAL PLACE真實的地地點Gototheplacewhereithappens到問題發(fā)發(fā)生的地地點去REAL PARTS真實的零零件a badp

11、art vs.a goodpart,producedin thesame conditions將在相同同生產(chǎn)條條件下下生產(chǎn)的的壞零件件與好零零件進行行對比REAL DATA真實的數(shù)數(shù)據(jù)Speakwith data, comparetostandards用數(shù)據(jù)說說話，與與標準對對比QUICKRESPONSE快速反應應Respond at defect,dorightaway對缺陷做做出反應應，立即即去做LOGICAL THINKING邏輯思維維Tofind outroot cause找到根本本原因ONJOBCOACHING在職培訓訓Train,Monitor,Support,congratula

12、te培訓、監(jiān)監(jiān)控、支支持、祝祝賀Evaluation Warning : The document was created with Spire.Presentation for .NET14Speakwith data-What is thestandard?用數(shù)據(jù)說說話標標準是什什么？What arethemaincausesfor ourquality problems我們質(zhì)量量問題的的主要原原因是什什么?Driftsfromexistingstandards偏離標準準Inexistent/notwelldefined standards不存在標標準或者者標準不不合適Standards,

13、 whatfor標準是什什么?Trainnewcomers新員工培培訓Checkwork conformity檢查工作作是否符符合標準準要求Prevent recurence防止再現(xiàn)現(xiàn)Measure performances業(yè)績考評評Capitalize know-how經(jīng)驗標準準化Best :visual managementforrespectofstandards實施可視視化管理理是最好好的尊重重標準Evaluation Warning : The document was created with Spire.Presentation for .NET15A daily check-l

14、ist日常檢查查清單DidIlearnsomething我學到了了什么?DidIteachsomething我傳授什什么給別別人了嗎嗎?DidIcongratulatesomebody我祝賀別別人了嗎嗎?DidIimprove something我改進了了什么?Evaluation Warning : The document was created with Spire.Presentation for .NET4.Tools工具Paperboards紙板FICS因素調(diào)查查及遵守守標準Is/ Is not& Differences是/否及差異異Evaluation Warning : The

15、 document was created with Spire.Presentation for .NET172 simplepaperboards紙板的兩兩個樣板板Bysupervisor,With GapleaderAndoperators工段長和和GAP組長及操作工工使用ByUAPMgr,With supervisorandGL生產(chǎn)部經(jīng)經(jīng)理和工工段長及GAP組長使用用Filled inBy hand用手填寫With SupportFunctions支持職能能Paperboards紙板Quality is to be managedonthe shopfloor, notinfronto

16、fa PCorina meetingroom質(zhì)量應該該是在車車間的管管理，而而不是在在電腦前前或會議議室內(nèi)!Evaluation Warning : The document was created with Spire.Presentation for .NET18Paperboards紙板Donotattack ALLproblemsatthesametime不要同時時攻擊所所有的問問題Startwith Priorities!從最重要要的開始始！Evaluation Warning : The document was created with Spire.Presentation fo

17、r .NET19LINE /GAPQRQCLine QRQC:Paperboard生產(chǎn)線QRQC：紙板Problem N問題編號號,Who誰, When何時Problem description問題描述述Causesidentified原因識別別Actiondecided行動計劃劃的確定定Champion/Responsible支持者及及負責人人Date committed忠于承諾諾的期限限Check檢查Evaluation Warning : The document was created with Spire.Presentation for .NET208Dmethodology8D方

18、法,ononesingle sheet在一個單單獨的表表格上,ontheshopfloor在車間UAP:QRQC Board生產(chǎn)部：QRQC板Lessons learned學到的經(jīng)經(jīng)驗TrackingChart跟蹤圖ActionPlan行動計劃劃FICS AnalysisWhatisthestandard?“FICS分析“標標準是什什么？”Evaluation Warning : The document was created with Spire.Presentation for .NET21FICS :Factor Investigationand CompliancetoStandar

19、dandIs/Isnot“因素調(diào)查查及遵守守標準”和“是是/否”FICSFornon-detectionthen foroccurrence,list-up likelyfactors(basedonIshikawaAnalysis)對于未察察覺而發(fā)發(fā)生的事事件，列列舉所有有可能的的因素（基于魚魚刺圖分分析）Foreachfactor, identify controlpoints(ormeasurables)對于每個個因素，識別控控制點或或測量點點Foreachcontrol point對每個控控制點,What is thestandard標準是什什么?(speakwithdata用數(shù)據(jù)說說

20、話)What is thereal situation實際情形形是怎樣樣的?(speakwithdata用數(shù)據(jù)說說話)1stjudgment第一次判判斷:Reality vs.standard實際情況況與標準準對比(O,X,D) ?2ndjudgment第二次判判斷:StandardOK標準正確確?(O,X,D)Ifjudgment(O,O), launch5 whys如果判斷斷(O,O),啟動5why分析Is是/ Is not否Usecomparisonstofindhints比較找到到的線索索:watchtheparts觀察零件件,compare goodand bad將好壞零零件進行行對

21、比,Describetheproblem(D1) in terms of is andisnot.用術(shù)語描描述問題題“是”或“否否Make comparisons做比較!- betweenshifts班次之間間,- betweenoperators操作工之之間,- betweenbefore andafter前后之間間,- betweenproducts產(chǎn)品之間間,- betweenmachines設(shè)備之間間Evaluation Warning : The document was created with Spire.Presentation for .NET5.Organization組織

22、Principle原則Gap/Line QRQCGAP/生產(chǎn)線QRQCUAPQRQC生產(chǎn)部QRQCEvaluation Warning : The document was created with Spire.Presentation for .NET23Principle原則Responseatdefect對缺陷做做出反應應Formalreviews正式回顧顧With afixedschedule正式表格格,Ledbyproduction生產(chǎn)部牽牽頭,Withsupport functions支持職能能人員參參與Infrontofmanagement管理在前前AtLine/GAP,UAPa

23、ndPlantlevel在GAP，生產(chǎn)部部和工廠廠級別Evaluation Warning : The document was created with Spire.Presentation for .NET24Line QRQCReview生產(chǎn)線QRQC回顧Ateveryshift-end每班結(jié)束束Leader: supervisor工段長回回顧Coach:UAP managerUAP經(jīng)理指導導Participants: Team一個團隊隊參加Line生產(chǎn)線UAPPlant工廠Line QRQC生產(chǎn)線的的QRQCSimpleproblem簡單的問問題Atdefect, analysis a

24、ndquickresponse針對缺陷陷的分析析和快速速反應Leader: Supervisor工段長領(lǐng)領(lǐng)導Team:GAPLeader,operators&support functions團隊：GAP組長，操操作工和和支持部部門UAPQRQCRecurrence,complex problem重復發(fā)生生和復雜雜的問題題Daily每天Leader: UAPmanager UAP經(jīng)理領(lǐng)導導Team:Supervisors& supportfunctions團隊：工工段長和和支持部部門PlantTop5工廠的班班前會Daily每天Customerclaimsundercontrol客戶投訴訴UA

25、PQRQCReviewUAPQRQC回顧Weekly每周Leader: UAPmanager UAP經(jīng)理領(lǐng)導導Coach:Plantmanager工廠經(jīng)理理指導Participants: Team一個團隊隊參加QRQC organizationQRQC組織結(jié)構(gòu)構(gòu)QRQC forproblem solving針對問題題解決的的QRQCQRQC reviewsQRQC回顧tomonitor監(jiān)督tocoach指導tosupport支持Evaluation Warning : The document was created with Spire.Presentation for .NET25Line

26、 QRQC生產(chǎn)線QRQCResponseatdefect, withoperator(ifrequired, stopthe linetofreeze conditions)和操作工工一起對對缺陷做做出反應應（如果果必要，停線，保護現(xiàn)現(xiàn)場）Bequick快速Fill in paper board填寫在板板子上QRQC ReviewQRQC回顧:Supervisor,support functions+ UAPMgr工段長，支持職職能人員員+生產(chǎn)部經(jīng)經(jīng)理Reviewofpendingactions回顧沒有有完成的的行動計計劃Newissues新問題(1.Customer顧客, 2. Qualit

27、ywall質(zhì)量墻,3.Finalcontrol最終控制制, 4. Redbins紅料箱)+ Feedback to operatorsduringtop 5在班前會會上反饋饋給操作作工Evaluation Warning : The document was created with Spire.Presentation for .NET26Ifrecurrence如果問題題重復發(fā)發(fā)生,Ifcomplex problem(rootcauses notclarifiedwithin 24 hours)如果問題題較復雜雜（在24小時內(nèi)沒沒有找到到根本原原因）THEN OPENAUAPQRQC那么就

28、開開始進行行生產(chǎn)部部的QRQCUAPQRQC生產(chǎn)部QRQCUAPs3 mostimportant problems生產(chǎn)部內(nèi)內(nèi)3個最重要要的問題題LedbyUAP Manager, withsupervisorandsupportfunctions生產(chǎn)部經(jīng)經(jīng)理領(lǐng)導導，工段段長及支支持職能能人員協(xié)協(xié)助Weeklyreview by Plant Manager工廠經(jīng)理理每周評評審一次次Evaluation Warning : The document was created with Spire.Presentation for .NET6.HowtoDeploy怎樣展開開?Evaluation W

29、arning : The document was created with Spire.Presentation for .NET28Some successfulstart-ups一些啟動動成功的的例子SotexoQuality Mgrwith sound experienceofQRQC,acting as acoach質(zhì)量經(jīng)理理具有豐豐富的QRQC經(jīng)驗，擔擔當培訓訓師Firstaction:implementationofreal-timequalityindicators第一步：實時質(zhì)質(zhì)量指標標的執(zhí)行行情況Staffing:Qty staff、UAP、SQA人員組成成：質(zhì)量量人員、生

30、產(chǎn)部部，供應應商質(zhì)量量SiedoubsBuy-inbyPlantMgr andCODIR工廠總經(jīng)經(jīng)理推動動QSEsupportforstart-up啟動時得得到QSE支持StartbyLine QRQC從生產(chǎn)線線QRQC開始SiemarInvolvementofManagement管理層的的參與(BG集團, Div分部, Site工廠)CoachingbyDivisionQSE, 3days分部QSE培訓，3天。Startwith LineQRQC,factorywide.從生產(chǎn)線線QRQC開始，在在工廠推推廣。Firstactions:attendance to meetings +congratulation第一步：出席會會議+祝賀Marles-les MinesBuy-inbyPlantMgr,UAPMgr,Quality Mgr工廠總經(jīng)經(jīng)理、生生產(chǎn)部長長、質(zhì)質(zhì)量部部長推動動Evaluation Warning : The document was created with Spire.Presentation for .NET29KeySuccessFactors成功的關(guān)關(guān)鍵要素素InvolvementofManagementateach