山東開放大學商務交際英語（1）期末復習題

1、商務交際英語（1）綜合復習題 一、單項選擇題(共20題，40分)1、Which type of letter is considered a goodwill letter?A letter of acknowledgmentA positive responseA routine requestAll of the above would be considered a goodwill letter正確答案：A2、When you want to ask your supervisor for a day off, you should use the medium of.readingl

2、istening.speakingwriting正確答案：C3、One way to maintain honest relations with customers is to offer them, not.facts, opinionsopinions, factswritten, unwritten rulesverbal, nonverbal正確答案：A4、When greeting, a(an)may fold palms together below his or her chin and nod or bow slightly.FrenchJapaneseIndianEngli

3、sh正確答案：C5、Which of the following would be part of an analytical report?Problem statement.Conclusions.Recommendations.All of the above.正確答案：D6、What happens during the first stage of effective team development?Team members determine their group goals.Team members get acquainted and begin to exchange i

4、nformation.The team leader assigns roles to various team members.The team learns how to solve problems and overcome conflict.正確答案：BThe most basic communication barrier is.A、 body languagelanguagepersonal spacefacial expression正確答案：B8、The sender of the message should.analyze and understand the receiv

5、er.ignore the environmental factorsC .reading and listening effectivelyD、 responding正確答案：A9、Which of the following is a message delivery medium that avoids the problem of telephone tag?A、a scannerB、a telephone callC、e-mailD、a CPU正確答案：C10 A synonym for is difference.diversitygroupsvaryvarious正確答案：A11

6、 Which of the following is an internal barrier to communication?he shyness of a persona domineering bossa room that is so hot that everyone is impatient with each otherall of the above are internal harriers正確答案：A12、 Which of the following letter parts is optional?datelinesubject linewriters namesalu

7、tation正確答案：B13 Abuses of e-mail message writing include.spammingshoutingtelecommutingboth a and b正確答案：D14 Messages that contain good news should be written in the order.directindirectdirect-indirectD、 normal正確答案：A15、Which of the following best describes a memo written to a vice president from a depa

8、rtment supervisor?Upward , formal, and internal.Lateral, formal, and internal.Upward , informal, and internal.Upward , informal, and external.正確答案：A16、Which type of letter is considered a goodwill letter?A letter of acknowledgment.A positive response.A routine request.All of the above would be consi

9、dered a goodwill letter.正確答案：A17、Which of the following statements best defines communication?The process of sending messages.The process of receiving messages.The process of sending and interpreting messages.The process of communication正確答案：C18 What is the first step to working effectively with peo

10、ple from different cultures?Teach them as much as you can about your culture.Learn to speak their language.Recognize and accept the differences between cultures.Pretend not to notice any differences.正確答案：CWhich type of letter is considered a goodwill letter?A、A letter of acknowledgmentB、A positive r

11、esponseC、A routine requestD、All of the above would be considered a goodwill letter正確答案：AA memo telling employees that the new supervisor is Beth Kirk is to.A、 adviseB、 informC、 recordD、 persuade正確答案：B二、判斷題（共10題，20分）l.A multinational company not only does business in other countries but also maintain

12、s a multinational workforce.正確答案：正確2、An appendix and a letter of transmittal are two supplementary parts of a formal report. 正確答案：錯誤3、Its best to avoid drawing pictures for people whose first language isnt English; they will more than likely be insulted.正確答案：錯誤When conversing with a coworker, the di

13、stance between the two of you send a nonverbal message.正確答案：正確5、In a direct order, the main idea should be placed first.正確答案：正確6、Most business reports are written in formal report format. 正確答案：錯誤Using only short, simple sentences is best for business messages.正確答案：錯誤The words police officer, technic

14、ian and server are all neutral, or unbiased. 正確答案：正確9、The language in business conversations is always more formal than the language used in other conversations.正確答案：錯誤10 A multinational company not only does business in other countries but also maintains a multinational workforce.正確答案：正確三、閱讀理解（共4題，

15、40分）1 Let People Do What They Do BestWe recently had lunch with some web developers in Memphis and it came up how we try to stick to what we do best, and team up with other companies for their own expertise. We think it is important for a small company like ours to be successful.Sometimes when a sma

16、ll company tries to do what it does best, we often have to wear several hats to get the job done. We all have to know many different aspects of web development and business in order to work well together. Even though Im not a programmer for example, I do need some kind of basic knowledge in computer

17、 programming to communicate well with Stephen and Nate. So do they. I would argue that both Stephen and Nate have a great sense of design, too.While the idea of a being a renaissance （多才多藝的） man is a very romantic idea, it doesnt make much business sense. When you try to do everything, you end up no

18、t being good at anything. We always keep in mind that web development is our strength, not anything else. Because of this,We enjoy partnering up with other design, advertising, public relations and marketing companies if a project requires those specific needs. For instance if potential （潛在的） client

19、 comes to us about a new website and logo, well tell them that we dont design logos but we can put them in contact with a great design shop. We dont try and sell a client on something that we know we re not the best at doing. The same goes for a client needing a great viral marketing campaign for th

20、eir web application. Could we do a sufficient job and get the word out about their project or even develop them a new logo? Quite possibly, yes. But we will find a company that specializes in just that, would do alOO%better job.、 According to the article, whats important for a small company to succe

21、ed?Having lunch with important clients.Persisting in doing what it does best.C Concentrating on one specific job.正確答案：B(2)、What does the sentence we often have to wear several hats to get the job done mean? A、 Different hats can help attract more audience for us.We often display various models of go

22、ods in promotion.Its necessary for us to know different knowledge.正確答案：C、 Its inferred from the second paragraph that the author is a.A、 designerB、 programmerC、 professor 正確答案：A、Which partnership is not mentioned in the article?A、 Planning.Advertising.Public relations.正確答案：A(5) Whats the main idea o

23、f the last paragraph?If one wants to be a successful businessman, he must be renaissance.A successful company must try its best to do everything good.A small company should keep its partnership with other companies. 正確答案：C2、Let People Do What They Do BestWe recently had lunch with some web developer

24、s in Memphis and it came up how we try to stick to what we do best, and team up with other companies for their own expertise. We think it is important for a small company like ours to be successful.Sometimes when a small company tries to do what it does best, we often have to wear several hats to ge

25、t the job done. We all have to know many different aspects of web development and business in order to work well together. Even though Im not a programmer for example, I do need some kind of basic knowledge in computer programming to communicate well with Stephen and Nate. So do they. I would argue

26、that both Stephen and Nate have a great sense of design, too.While the idea of a being a renaissance (多才多藝的) man is a very romantic idea, it doesnt make much business sense. When you try to do everything, you end up not being good at anything. We always keep in mind that web development is our stren

27、gth, not anything else. Because of this,we enjoy partnering up with other design, advertising, public relations and marketing companies if a project requires those specific needs. For instance if potential (潛在的) client comes to us about a new website and logo, well tell them that we dont design logo

28、s but we can put them in contact with a great design shop. We dont try and sell a client on something that we know We re not the best at doing. The same goes for a client needing a great viral marketing campaign for their web application. Could we do a sufficient job and get the word out about their

29、 project or even develop them a new logo? Quite possibly, yes. But we will find a company that specializes in just that, would do alOO%better job.(1) According to the article, whats important for a small company to succeed?Having lunch with important clients.Persisting in doing what it does best. C

30、Concentrating on one specific job. 正確答案：B(2)、 What does the sentence we often have to wear several hats to get the job done mean? A、Different hats can help attract more audience for us.We often display various models of goods in promotion.Its necessary for us to know different knowledge.正確答案：C、 Its

31、inferred from the second paragraph that the author is a. A、designerB、programmerC、professor 正確答案：A(4)、Which partnership is not mentioned in the article?A、 Planning.B、 Advertising.C、Public relations.正確答案：A、 Whats the main idea of the last paragraph?If one wants to be a successful businessman, he must

32、be renaissance.A successful company must try its best to do everything good.A small company should keep its partnership with other companies. 正確答案：C3、 For the first time, Shanghai has officially put forward the concept of ugray-collar workers/ which refers to technicians with a high-level of creativ

33、ity and professional skills, in order to encourage more young people to take up these neglected positions.Twenty-five occupations with 15,000 job positionssuch as digital-controlled machine operator and fashion designer一are included in the first batch of “gray collar” , mainly in the digital manufac

34、turing industry, according to the Shanghai Labor and Social Security Bureau.Unlike either white collars like management professionals or blue-collar operation workers, gray collar is a new class of workers with a high educational background and strong practicing ability, officials said.It is a disti

35、nct group and not a transitory class between the white and blue, officials stressed. “The concept was put forward in accordance with Shanghai s positions the world s center of digital manufacturing, as well as to help solve unemployment among locals, especially youth,“ said Zhu Junyi, the bureau dir

36、ector.According to Zhu, some 40 percent of the unemployed in the city are young people who failed to find a steady job after their graduation, which is the second biggest jobless group after middle-aged laid-off workers.Though the increasing number of local university graduates faces great job press

37、ure, many posts, especially those for skilled technicians, are still vacant.“ Most university graduates hope to become white collar workers after graduation, which means there is a big crowd for management positions. But demand for gray collar positions is much larger than the current supply.v Zhu s

38、aid.In this regard, the Shanghai Career Training and Guidance Center will launch a series of professional training courses for locals who will become gray collars.(1)、“Gray-collar workers“ refer to technicians with all of the following qualities except:high-level of creativityhigh educational backgr

39、oundtop management ability正確答案：C(2)、 Chief Executive Director (CEO) can be a job.gray-collarwhite-collarblue-collar正確答案：B 、 The very top unemployment group of people is.young people after their graduationpeople who are about to get retiredmiddle-aged laid-off workers正確答案：C、 For which group of people

40、 the demand is more than its supply.gray-collarwhite-collarblue-collar正確答案：A(5)、 The word“ vacant“ in this article means.emptyunfilledC、full正確答案：BComplete messages contain a variety of sentence types. You will hold your readers attention if you vary the length and structure of your sentences as well

41、 as the structure of your paragraphs. It is best to keep sentences at 20 words or less. At the same time, it adds interest to have some noticeably short sentencesperhaps 10 words or even fewer. Using sentences of different lengths keeps your writing from feeling choppy or monotonous. As you vary sentence length, your sentence structure naturally varies as well.