006酒店人力資源tao-oh sm rm d103vip handling

1、THEST.REGISTask：VIP任務(wù)貴賓接待Code 序號(hào)： OH-SM-RM-Objectives:and ofthiser sales,eachtraineewillbeabletoprovideguideline te to extend VIP set up at customer contactunder sary.目的VIPTHEST.REGISTask：VIP任務(wù)貴賓接待Code 序號(hào)： OH-SM-RM-Objectives:and ofthiser sales,eachtraineewillbeabletoprovideguideline te to extend VI

2、P set up at customer contactunder sary.目的VIPStandard：Allsalestesare ered toextend VIP set upto VIPguest. VIPsetupcanbeofferedonVIPsetupcategories. lrequestswill be approved byGMorManager. Beforetheguestarrival,thesalestewill brief everydepartment, doublewithGuestServiceManager.Thesalestewill meet an

3、d greetthe levelVIPguest withDirectorofSales&Marketing memberarrival.The salestewill alephonecontact with VIPguestduringthegueststay.Thesalesasso upon departure.tewill seetheVIPguest 標(biāo)準(zhǔn)VIP 培訓(xùn)器材：LCD,FlipChart, 培訓(xùn)方Training 培訓(xùn)步時(shí)Ice PreparedonThis training about the VIP guesndling.Whoknowwhat is VIP gue

4、st?2 10LectureRole LectureRole all answers will be written on the whit,thenshowing the right answer ( be writtenhe flipchart 1) S eheadTravelagency W.I.F.M:(Can extend VIP set up at customer contact posary circumstanShow VIP guesndling procedures on prepared flipchart 2， explain reason for each step

5、AsktraineestocommentandquestiononeachDividedwogrouptodoroleVIP : Oneisthesales( Case ex le: A VIP guest will arrival on 14:00 pm, he is from HP company as a Executive Manager with Great China, his secretary booked a deluxe suite for him and all charge will pay for his company, this time he will has

6、a meeting with Shen Mayor on second day, also havetwo assistant taking care of him. He isnt a member of SPG, but his assistant are member of this program. you are a sales manager what need you prepare and how do you handle this (案例；一個(gè)貴賓將在下午 2：00 ，到達(dá)酒店，他是惠這位經(jīng)理不是 SPG 的會(huì)員，而他的兩個(gè)助理是 fromtraineesandthentrainer.先學(xué)員后訓(xùn)導(dǎo)師 Review all key po:iftwoorthreeVI