南開大學22年春學期《客房部運營與管理（一）（二）（EI雙語）》在線作業(yè)-00001

1、-本頁為預覽頁PAGE14-本頁為預覽頁-本頁為預覽頁22春學期（高起本：1509、1603、1609、1703）客房部運營與管理（一）（二）（EI雙語）在線作業(yè)-00001第1題. The room status report sometimes called( )選項A：Room status list選項B：Room status sheet選項C：Housekeeping status report選項D：Housekeeping report參考答案：D第2題. ( )是布件織物的質(zhì)量標志之一。選項A：顏色質(zhì)量選項B：耐洗次數(shù)選項C：規(guī)格尺寸選項D：厚薄程度參考答案：B第3題. Un

2、sealed wood is a kind of the ( )surface選項A：Porous選項B：Semi-porous選項C：Nonporous選項D：Non of the above參考答案：A第4題. The guest made an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called ( )選項A：Skipper選項B：DNCO選項C：Due out選項D：Sleeper參

3、考答案：B第5題. 酒店洗衣房的洗滌設(shè)備要求員工對多達( )種洗滌過程進行選擇。選項A：10選項B：9選項C：8選項D：7參考答案：A第6題. ( )能抑制洗滌劑的能力,從而需要使用更多的洗滌劑才能達到清潔的目的。選項A：鈣選項B：鐵選項C：鎂選項D：磷參考答案：A第7題. Performance standard means ( )選項A：A required level of performance that establishes the quality of work can be done.選項B：A required level of work that establishes t

4、he quantity of work can be done.選項C：A requested level of performance that establishes the quality of work needs to be done.選項D：A required level of performance that establishes the quality of work must be done.參考答案：D第8題. 服務員在清掃房間時應將鑰匙 ( )選項A：放工作車里選項B：隨身攜帶選項C：暫放在行李柜上選項D：插在門鎖上參考答案：B第9題. 客房部服務員在做浴室清潔作業(yè)時

5、, 勿用 ( ) 抹塵.選項A：客用的毛巾選項B：濕的摸布選項C：噴了藥劑的摸布選項D：干的摸布參考答案：A第10題. 清潔劑去污效果的好壞主要取決于它的( )的含量和質(zhì)量.選項A：酸性物質(zhì)選項B：芳香劑選項C：表面活性劑選項D：過氧化物參考答案：C第11題. 標準間的英文表示為 ( )選項A：DR選項B：SS選項C：SR選項D：CR參考答案：C第12題. 勞動生產(chǎn)率標準量要計算出( )選項A：每間需多長時間打掃出來選項B：日工作時間累計選項C：日需清潔房間質(zhì)量選項D：日需清潔房間數(shù)量（符合質(zhì)量標準）參考答案：D第13題. Teams of two people are usually ass

6、igned( ) rooms選項A：2025 rooms選項B：2530 rooms選項C：3035 rooms選項D：3540 rooms參考答案：C第14題. 100間客房勞動生產(chǎn)率為30分鐘清潔一間房,在開房率80%的情況下要多少小時完成( )選項A：40選項B：30選項C：20選項D：80參考答案：A第15題. 可循環(huán)使用物品的計量單位是 ( )選項A：最大或最小儲存量選項B：標準量選項C：最大使用&最小使用量選項D：全錯參考答案：B第16題. 酒店客房部安排2個客房服務員一起工作,這樣做的優(yōu)點包括哪些?選項A：提升員工人身安全度選項B：互相學習選項C：互相監(jiān)督選項D：減少員工偷竊行為

7、參考答案：A,B,C第17題. Brushing can remove ( )from fabrics. ( )選項A：Dust選項B：Particles選項C：Soil選項D：Water參考答案：A,B第18題. How to reduce employee Theft. ( )選項A：Management must set standards and act as role model選項B：Employee handbook should spell out the consequences of steeling hotel property選項C：Rules must be enfo

8、rced選項D：Screen all applicants before making job offer. This includes background check for any criminal conviction參考答案：A,B,C,D第19題. What equipment do you need to clean PAs. ( )選項A：Vacuum cleaner選項B：Floor polisher選項C：Mop選項D：Broom選項E：Dust pan and brush參考答案：A,B,C,D,E第20題. As a housekeeping room attendan

9、t, how do you make the room cleaning easier.( )選項A：By checking equipment for faults before use選項B：By using the right cleaning equipment for each cleaning task選項C：By using equipment as it was intended to be used選項D：By following cleaning procedures參考答案：A,B,C,D第21題. Hand Caddy is a kind of box to carry

10、 all the cleaning supplies for the guestroom and bathroom. May include ( )選項A：Cleaning cart選項B：Spray window and glass cleaner選項C：Bowl brush選項D：Dusting solution參考答案：B,C,D第22題. Fixtures and Fittings include ( )選項A：Heating選項B：Carpet選項C：Pictures選項D：Lamps參考答案：A,B,C,D第23題. How to clean a stayover when the

11、 guest is not in the room.( )選項A：Never leave the room unattended with the door open選項B：Dont touch personal items選項C：Dont throw anything way that is not in a bin選項D：Change bed linen according to hotel procedures and standards參考答案：A,B,C,D第24題. In housekeeping department, personal protective clothing i

12、ncludes.( )選項A：Gloves選項B：Face mask選項C：Goggles選項D：Dusters參考答案：A,B,C第25題. When we clean public areas,what equipment do you need.( )選項A：Vacuum cleaner選項B：Floor polisher選項C：Toilet cleaner選項D：Broom參考答案：A,B,D第26題. Linen including ( )選項A：Bed linen選項B：Bath linen選項C：Table linen選項D：Uniform參考答案：A,B,C第27題. The

13、primary functions of housekeeping department includes ( )選項A：Cleaning guest rooms選項B：Cleaning PA選項C：Establish and maintain cleaning standards選項D：Selling guestrooms參考答案：A,B,C第28題. 哪幾項屬于客房部的工作質(zhì)量標準 ()選項A：鏡子清潔是否無水漬，無污漬，無皂垢選項B：地毯吸塵是否到位，無垃圾，碎紙屑，頭發(fā)等殘留選項C：員工工服無破損，干凈無污漬選項D：床單鋪得是否挺闊，中線居中，三層床單無破損參考答案：A,B,D第29題

14、. 客房部中不受飯店開房率水平的變化與影響的崗位包括 ()選項A：客房部經(jīng)理選項B：樓層客房服務員選項C：日班主管選項D：日班辦公室職員參考答案：A,C,D第30題. 客房部日常使用的小型設(shè)備包括()選項A：摸布選項B：掃把和拖把選項C：清潔提桶選項D：橡皮手套參考答案：A,B,C,D第31題. “待修房”(Out-Of-Order)是指客房有些小問題暫時不允許出租。選項A：對選項B：錯參考答案：B第32題. 經(jīng)濟型飯店提供必要的住宿設(shè)施,而非不必要的高檔次居住設(shè)施。選項A：對選項B：錯參考答案：A第33題. Acid means cleaner heavy duty cleaner, use

15、d on porcelain (e.g., toilets). Use with care.選項A：對選項B：錯參考答案：A第34題. Minimum/maximum level is used to measure the on hand quantity for the non-recycled inventoried items.選項A：對選項B：錯參考答案：A第35題. 小冰箱里的啤酒是免費給客人飲用的。選項A：對選項B：錯參考答案：B第36題. An income statement is a report of what actually occurred, while the o

16、perating budget is a forecast or plan for what is to come.選項A：對選項B：錯參考答案：A第37題. 客房服務員在清潔客房的時候,要將工作車內(nèi)側(cè)朝向客房,用工作車堵在房門口。選項A：對選項B：錯參考答案：A第38題. While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.選項A：對選項B：錯參考答案：B

17、第39題. A neutral detergent is an all purpose detergent used on many surfaces and suitable for light cleaning duties.選項A：對選項B：錯參考答案：A第40題. 大多數(shù)的洗衣房屬于餐飲部管理,因為洗衣房布件大多數(shù)來自餐飲部.選項A：對選項B：錯參考答案：B第41題. In most hotels, the front office department generates more revenue than any other area in the hotel.選項A：對選項B：錯

18、參考答案：B第42題. 客房部與前廳部兩個部門工作接觸非常多,尤其是前臺與客房部的工作接觸頻繁。選項A：對選項B：錯參考答案：A第43題. As one of guest loan items, iron is often set on room attendants cleaning cart.選項A：對選項B：錯參考答案：B第44題. Room attendant should clean windows, tracks, and sills according to the procedure of the dusting.選項A：對選項B：錯參考答案：A第45題. 由于勞務成本是客房部最大的單項開支,所以對于客房部經(jīng)理來說如何控制與安排恰當數(shù)量的員工來上班,不使客房部支付不必要的勞動力成本是一件大事。選項A：對選項B：錯參考答案：A第46題. 客房不是帶動飯店其他部門經(jīng)營活動的樞紐。選項A：對選項B：錯參考答案：B第47題. Detergents are designed to loose dirt