情境領(lǐng)導(dǎo)力核心技能課件

1、歡迎參加 情境領(lǐng)導(dǎo) IIKen Blanchard Patricia Zigarmi Drea Zigarmi 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate Item #14363 V022803San Diego 760 489-5005/800 728-6000 London 44 208 540 5404 Toronto 905 568-2678/800 665-5023 2001 The Ken Blanchard Companies. All rights reserved. Do no

2、t duplicate V022803讓我們相互認(rèn)識(shí)！ 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803我對(duì)這次學(xué)習(xí)的期望？規(guī)則？ 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803讓我記憶深刻的一次領(lǐng)導(dǎo)（被領(lǐng)導(dǎo)）經(jīng)歷PW I-2 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V02

3、2803情境領(lǐng)導(dǎo) II的目標(biāo)1. 打開(kāi)溝通渠道更加頻繁、有效地與同事開(kāi)展關(guān)于工作成效和發(fā)展的對(duì)話2. 幫助他人發(fā)展工作能力和工作意愿3. 指導(dǎo)他人如何為自己尋找方向和支持4. 尊重差異I2 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803領(lǐng)導(dǎo)行為自我分析LBA III3 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803情境領(lǐng)導(dǎo)者的核心技能診斷 分辨四個(gè)發(fā)展階段的特點(diǎn)和需求確定員

4、工需要指導(dǎo)還是支持14 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803情境領(lǐng)導(dǎo)者的核心技能靈活性 靈活使用14 種指導(dǎo)型和支持型領(lǐng)導(dǎo)行為因人而異地運(yùn)用4種領(lǐng)導(dǎo)型態(tài)在員工能力或意愿變化時(shí)適時(shí)調(diào)整領(lǐng)導(dǎo)型態(tài)被視為既靈活又有效15 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803情境領(lǐng)導(dǎo)者的核心技能 建立伙伴關(guān)系 自如使用情境領(lǐng)導(dǎo)II的常用詞匯有能力建立伙伴關(guān)系嫻熟運(yùn)用“一對(duì)一”對(duì)話

5、技巧就員工發(fā)展階段達(dá)成共識(shí)用“教練”方式來(lái)實(shí)施達(dá)標(biāo)綱要16 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803領(lǐng)導(dǎo)的環(huán)境 小組討論16PW1-2 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 第一節(jié)：未來(lái) 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803tape錄影帶

6、未 來(lái)PW1-2 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 河流的啟示（1-3）PW1-3總是運(yùn)動(dòng)和變化的明確的目標(biāo)有價(jià)值觀（河堤）的約束保持靈活性因勢(shì)利導(dǎo)鼓勵(lì)多樣性是一個(gè)系統(tǒng)，要意識(shí)到每個(gè)人之間的聯(lián)系要處理好行動(dòng)和思考的時(shí)間允許資源的合理流動(dòng) 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803情境領(lǐng)導(dǎo)實(shí)踐誰(shuí)？什么？ PW 1-5 2001 The Ken Blancha

7、rd Companies. All rights reserved. Do not duplicate V022803 第二節(jié)：信念與基石 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803領(lǐng)導(dǎo) 領(lǐng)導(dǎo)是一個(gè)影響過(guò)程。當(dāng)你擔(dān)任領(lǐng)導(dǎo)時(shí)，你與他人協(xié)作，幫助他們實(shí)現(xiàn)他們的個(gè)人目標(biāo)和組織目標(biāo)。21 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803成功的領(lǐng)導(dǎo)和有效的領(lǐng)導(dǎo) 成功的 行為績(jī)效結(jié)果

8、 有效的態(tài)度意愿情感22 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803成功的領(lǐng)導(dǎo)23影響成功的不成功的+ 行為+ 績(jī)效+ 結(jié)果- 行為- 績(jī)效- 結(jié)果 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803成功的領(lǐng)導(dǎo)和有效的領(lǐng)導(dǎo)24影響成功的+ 行為+ 績(jī)效+ 結(jié)果不成功的- 行為- 績(jī)效- 結(jié)果有效的+ 態(tài)度+ 意愿+ 情感無(wú)效的- 態(tài)度- 意愿- 情感成功并有效的領(lǐng)導(dǎo)者終將獲

9、得部屬積極的行為、態(tài)度、工作績(jī)效和結(jié)果最佳的能干的有待提高的 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803作為領(lǐng)導(dǎo)，重要的不是你在場(chǎng)時(shí)發(fā)生了什么；25而是你不在場(chǎng)時(shí)發(fā)生了什么! 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803領(lǐng)導(dǎo)型態(tài)他人認(rèn)定你所長(zhǎng)期使用的行為模式。2-6 2001 The Ken Blanchard Companies. All rights reserv

10、ed. Do not duplicate V022803信念與基石人們能夠并且希望發(fā)展領(lǐng)導(dǎo)是一種伙伴關(guān)系人們渴望參與和溝通27 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803情境領(lǐng)導(dǎo)II不是你對(duì) 員工做什么；而是你和 員工一起做什么！28 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803情境領(lǐng)導(dǎo)的三項(xiàng)技能診斷評(píng)估他人的發(fā)展需求靈活性自如地運(yùn)用多種領(lǐng)導(dǎo)型態(tài)的能力建立伙伴關(guān)系與部

11、屬就他們所需要的領(lǐng)導(dǎo)型態(tài)達(dá)成共識(shí)29 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803不同的人，不同的方法;同樣的人，目標(biāo)或任務(wù)不同，方式也應(yīng)不同。210 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803情境變量目標(biāo)或工作變量組織變量領(lǐng)導(dǎo)變量個(gè)人發(fā)展階段211 2001 The Ken Blanchard Companies. All rights reserved. Do n

12、ot duplicate V022803情境領(lǐng)導(dǎo) II的研究當(dāng)領(lǐng)導(dǎo)者成為情境領(lǐng)導(dǎo)時(shí)，與他們共事的員工和同事認(rèn)為他、她的領(lǐng)導(dǎo)辦事能力強(qiáng)認(rèn)為他、她的領(lǐng)導(dǎo)適應(yīng)變化并且樂(lè)于接受新思想與革新認(rèn)為他、她的領(lǐng)導(dǎo)關(guān)心他們的成長(zhǎng)與發(fā)展覺(jué)得企業(yè)中壓抑感少感到更有權(quán)能士氣高漲212 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803效果研究結(jié)果更強(qiáng)有力的領(lǐng)導(dǎo)更好地確定目標(biāo)、觀察并督導(dǎo)工作績(jī)效、提供反饋、協(xié)助解決問(wèn)題并褒獎(jiǎng)優(yōu)秀的領(lǐng)導(dǎo)提高的員工滿意度降低人員流失提高顧客滿意度銷售增長(zhǎng)利潤(rùn)增長(zhǎng)213 2001 Th

13、e Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 第三節(jié)：診斷 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803診斷愿意并有能力根據(jù)情境來(lái)評(píng)估員工的發(fā)展需求，進(jìn)而根據(jù)目標(biāo)或任務(wù)決定使用恰當(dāng)?shù)念I(lǐng)導(dǎo)型態(tài)31 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803每個(gè)人想象你在這一階段時(shí)的學(xué)習(xí)經(jīng)

14、驗(yàn)，不用分享你的故事，只要列出在這一階段的特征和描述語(yǔ)。小組討論： 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803發(fā)展階段工作能力工作意愿32 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803工作能力指?jìng)€(gè)人在完成某一目標(biāo)或任務(wù)所表現(xiàn)的與任務(wù)相關(guān)的知識(shí)和技能可轉(zhuǎn)移的知識(shí)和技能 “通用”技能，與許多目標(biāo)和任務(wù)相關(guān)并可以運(yùn)用于多種情景33 2001 The Ken Blanchar

15、d Companies. All rights reserved. Do not duplicate V022803工作意愿積極性 個(gè)人對(duì)目標(biāo)和任務(wù)的興趣和熱情信心個(gè)人感覺(jué)能夠在其領(lǐng)導(dǎo)沒(méi)有提供很多幫助的情況下實(shí)現(xiàn)一個(gè)目標(biāo)或任務(wù)的自信程度34 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803四個(gè)發(fā)展階段D1 工作能力弱，工作意愿高D2 工作能力弱至一般，工作意愿低D3 工作能力中等至強(qiáng)，工作意愿不定D4 工作能力強(qiáng)，工作意愿高35 2001 The Ken Blanchard Compa

16、nies. All rights reserved. Do not duplicate V022803小組討論每個(gè)人想象你在這一階段時(shí)的需求是什么？318 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803發(fā)展階段 136 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803關(guān)于企業(yè)目標(biāo)或任務(wù)的信息“在這里辦事”不成文、約定俗成的規(guī)定按部就班地學(xué)習(xí)新技能的過(guò)程實(shí)際操作培訓(xùn)：看演示、聽(tīng)

17、講解他人如何完成目標(biāo)或任務(wù)的具體事例實(shí)踐的機(jī)會(huì)工作結(jié)果時(shí)常得到反饋 解決問(wèn)題的方法 38 D1的需求 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803D1的需求工作熱情和可轉(zhuǎn)移的知識(shí)和技能需得到肯定明確的目標(biāo)和角色“做得好的工作”是什么樣子，其標(biāo)準(zhǔn)是什么時(shí)間界限優(yōu)先順序知道關(guān)于工作績(jī)效的數(shù)據(jù)是如何收集的并給哪些人看行動(dòng)計(jì)劃關(guān)于“如何”、“何時(shí)”以及“與誰(shuí)”的具體說(shuō)明范圍和界限 37 2001 The Ken Blanchard Companies. All rights reserve

18、d. Do not duplicate V022803發(fā)展階段 239 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803D2 的需求明確的目標(biāo)遠(yuǎn)景頻繁的反饋有進(jìn)步時(shí)得到表?yè)P(yáng)有機(jī)會(huì)討論關(guān)切的事宜并交流感受 幫助分析成功與失敗;保證允許人犯錯(cuò)誤 解釋目標(biāo)或任務(wù)為何重要和“如何”做310 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803鼓勵(lì)給予建議并指出隨后的步驟和選擇的方案參與并影

19、響制定決策和解決問(wèn)題獲得指導(dǎo)，從而取得發(fā)展并加強(qiáng)技能311D2 的需求 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803憧憬幻滅的原因這任務(wù)比我原來(lái)想象的要難沒(méi)人賞識(shí)我付出的努力我沒(méi)得到改進(jìn)工作所需要的幫助我學(xué)得越多，越意識(shí)到我需要學(xué)習(xí)這個(gè)工作枯燥無(wú)味目標(biāo)相互沖突，輕重緩急不明確我本來(lái)就不想做這個(gè)工作312 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803發(fā)展階段 3313 2

20、001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803D3的需求平易近人的良師或教練嘗試新想法的機(jī)會(huì)有機(jī)會(huì)表達(dá)顧慮和交流感受 得到支持和鼓勵(lì)，去發(fā)展獨(dú)立自主解決問(wèn)題的技能314 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803幫助客觀地評(píng)估經(jīng)驗(yàn)與技能，以建立起信心表?yè)P(yáng)和肯定高水平的工作能力和工作績(jī)效排除實(shí)現(xiàn)目標(biāo)的障礙協(xié)助啟動(dòng)工作，以避免拖延315D3的需求 2001 The Ken B

21、lanchard Companies. All rights reserved. Do not duplicate V022803發(fā)展階段 4316 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803D4的需求變化與挑戰(zhàn)一位良師型或同事型的領(lǐng)導(dǎo)者，而不是老板型的領(lǐng)導(dǎo)者貢獻(xiàn)得到認(rèn)可和表彰 自主權(quán)受尊重和信賴與他人分享知識(shí)與技能的機(jī)會(huì)317 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022

22、803四種發(fā)展階段中的能力與意愿D 1D 2D 3D 4意愿能力不知知會(huì)巧熟 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803四個(gè)發(fā)展階段D1 熱情的初學(xué)者D2 憧憬幻滅的學(xué)習(xí)者 D3 能干但謹(jǐn)慎的執(zhí)行者D4 獨(dú)立自主的完成者318 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803發(fā)展階段特點(diǎn)描述D3自我責(zé)備謹(jǐn)慎疑惑有能力有所貢獻(xiàn)缺乏安全感試探性無(wú)把握厭倦冷漠D4有理由的自信工

23、作能力持續(xù)強(qiáng)受到啟迪啟迪他人內(nèi)行自立自發(fā)富有自信精通熟練獨(dú)立自主自我指導(dǎo)D2難以應(yīng)付困惑喪失動(dòng)力沮喪煩惱憧憬幻滅氣餒偶見(jiàn)的工作能力D1滿懷希望缺乏經(jīng)驗(yàn)好奇新手缺乏技能樂(lè)觀興奮渴望熱情319 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803診斷的五個(gè)關(guān)鍵問(wèn)題具體的目標(biāo)或任務(wù)是什么?該員工可轉(zhuǎn)移的技能如何?該員工與目標(biāo)/任務(wù)相關(guān)的知識(shí)和技能如何?該員工的積極性、興趣、熱情如何? 該員工的自信心和對(duì)自己能力的把握如何?320 2001 The Ken Blanchard Companies.

24、 All rights reserved. Do not duplicate V022803診斷發(fā)展階段的模型決策點(diǎn)決策點(diǎn)PW 3-15 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate

25、 V022803 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 第四節(jié)：靈活性 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803靈活性得心應(yīng)手地運(yùn)用不同領(lǐng)導(dǎo)型態(tài)的能力41 2001 The Ken Blanchard

26、 Companies. All rights reserved. Do not duplicate V022803寫(xiě)出你所想到的領(lǐng)導(dǎo)行為41 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803指導(dǎo)行為 指導(dǎo)行為就是領(lǐng)導(dǎo)者設(shè)定目標(biāo)，說(shuō)明期望告訴員工要做什么，何時(shí)做以及怎么做密切督導(dǎo)和評(píng)估員工的工作績(jī)效42 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803指導(dǎo)行為建立結(jié)構(gòu)組織教導(dǎo)督導(dǎo)

27、評(píng)估43 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 支持行為就是領(lǐng)導(dǎo)者盡量采取雙向溝通傾聽(tīng)、提供支持和鼓勵(lì)讓員工參與決策鼓勵(lì)并促成員工共獨(dú)立自主地解決問(wèn)題支持行為44 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803征詢（看法）傾聽(tīng)促成（解決問(wèn)題）解釋（為什么） 鼓勵(lì)支持行為PW 4-4 2001 The Ken Blanchard Companies. All rig

28、hts reserved. Do not duplicate V022803領(lǐng)導(dǎo)型態(tài)四種領(lǐng)導(dǎo)型態(tài) 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803S1 領(lǐng)導(dǎo)型態(tài)46 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803S1 特點(diǎn)描述界定計(jì)劃排定優(yōu)先順序熟悉環(huán)境教導(dǎo)示范檢查監(jiān)督提供反饋 2001 The Ken Blanchard Companies. All rights rese

29、rved. Do not duplicate V02280347S2 領(lǐng)導(dǎo)型態(tài) 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803S2 特點(diǎn)描述探索詢問(wèn)解說(shuō)闡明修正分享反饋鼓勵(lì)贊揚(yáng) 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V02280348S3 領(lǐng)導(dǎo)型態(tài) 2001 The Ken Blanchard Companies. All rights reserved. Do not dupl

30、icate V022803S3 特點(diǎn)描述詢問(wèn)傾聽(tīng)消除顧慮協(xié)助獨(dú)立自主地解決問(wèn)題合作鼓勵(lì)反饋感激 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V02280349S4 領(lǐng)導(dǎo)型態(tài) 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803S4 特點(diǎn)描述允許信任確認(rèn)授權(quán)肯定感謝挑戰(zhàn) 2001 The Ken Blanchard Companies. All rights reserved. Do not

31、duplicate V022803四種領(lǐng)導(dǎo)型態(tài)410勸告教練 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803領(lǐng)導(dǎo)型態(tài)特點(diǎn)描述S3詢問(wèn)傾聽(tīng)消除顧慮協(xié)助獨(dú)立自主地解決問(wèn)題合作鼓勵(lì)反饋感激S4允許信任確認(rèn)授權(quán)肯定感謝挑戰(zhàn)S2探索詢問(wèn)解說(shuō)闡明修正分享反饋鼓勵(lì)贊揚(yáng)S1界定計(jì)劃排定優(yōu)先順序熟悉環(huán)境教導(dǎo)示范檢查監(jiān)督提供反饋411 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803領(lǐng)導(dǎo)者行為

32、在四種領(lǐng)導(dǎo)型態(tài)中，領(lǐng)導(dǎo)者都要明確所期望的結(jié)果并設(shè)定目標(biāo)觀察和監(jiān)督績(jī)效給與反饋412 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803S2與S1之間的區(qū)別更多的支持，鼓勵(lì)，雙向溝通；讓員工有更多的機(jī)會(huì)參與制定決策和解決問(wèn)題更多的解釋而不是界定更多的澄清而不是告知更多的關(guān)注為什么要做，而不僅是做什么及怎樣做PW 4-19 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803S3與S2之

33、間的區(qū)別員工主動(dòng)規(guī)劃如何做；更多的自我指導(dǎo)領(lǐng)導(dǎo)傾聽(tīng)并確認(rèn)部屬明白要做什么領(lǐng)導(dǎo)傾聽(tīng)并了解員工打算用什么方法去達(dá)成目標(biāo)，以便在需要的時(shí)候提供幫助和資源 領(lǐng)導(dǎo)更多的是詢問(wèn)而不是告知 在制定決策和解決問(wèn)題的過(guò)程中，領(lǐng)導(dǎo)更多的像一個(gè)同事而不是上司414 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803S4與S3之間的區(qū)別員工自我指導(dǎo)和自我支持領(lǐng)導(dǎo)和員工之間互動(dòng)相對(duì)較少員工有更多的自主權(quán)來(lái)設(shè)定目標(biāo)、制定行動(dòng)計(jì)劃、執(zhí)行、收集并分享關(guān)于業(yè)績(jī)的信息 領(lǐng)導(dǎo)較少地關(guān)注日常情況，而更多地關(guān)注未來(lái)發(fā)展415 2

34、001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803SLII 培訓(xùn)之前 54%的經(jīng)理傾向于只使用一種型態(tài) 1% 的經(jīng)理能使用全部四種型態(tài) 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803領(lǐng)導(dǎo)者行為靈活性評(píng)估 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803Scoring yo

35、ur LBAII-Self Assessment: Flexibility82 2000 The Ken Blanchard Companies Do not duplicate Item# 13492 V111000 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803Style Flexibility2310532501020 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803

36、2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803231053250102051023Style Flexibility 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803Style Effectiveness2558251

37、53254 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803Style Diagnosis Matrix2558251532542410 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803型態(tài)矩陣PW 4-20 2001

38、The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 第五節(jié)：配合 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803SLII 模型51 勸告教練 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803領(lǐng)導(dǎo)者行為有效性評(píng)估 2001 The Ken Blanchard Companies.

39、All rights reserved. Do not duplicate V022803型態(tài)效率52 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803型態(tài)診斷矩陣53 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803家庭作業(yè)第一天結(jié)束 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate

40、 V022803早上好！ 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803SLII會(huì)話開(kāi)場(chǎng)白 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803領(lǐng)導(dǎo)者有三種選擇督導(dǎo)適當(dāng)督導(dǎo)過(guò)度督導(dǎo)不足54 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803督導(dǎo)過(guò)度會(huì)給員工的情緒造成什么影響

41、？對(duì)工作會(huì)造成什么后果？督導(dǎo)不足會(huì)給員工的情緒造成什么影響？對(duì)工作會(huì)造成什么后果？PW 5-4 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803tape錄影帶配合 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803督導(dǎo)過(guò)度時(shí)員工的反應(yīng) 參與的意愿降低 受挫感 產(chǎn)生怨氣 主動(dòng)性降低 獨(dú)立工作的意愿低 2001 The Ken Blanchard Companies. All rig

42、hts reserved. Do not duplicate V022803 任務(wù)無(wú)法完成 迷惑不解 產(chǎn)生怨氣 沒(méi)有主動(dòng)性 能干就干，不能干就走 Fight-or-flight reaction 工作效率低督導(dǎo)不足時(shí)員工的反應(yīng) 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 如何解決督導(dǎo)過(guò)度和督導(dǎo)不足？-承認(rèn)問(wèn)題-和員工交流和討論對(duì)指導(dǎo)和支持的需求-與員工就你以后的行為達(dá)成共識(shí) 2001 The Ken Blanchard Companies. All rights reserved

43、. Do not duplicate V022803 角色扮演（5-75-21）1. 四個(gè)領(lǐng)導(dǎo)2. 四個(gè)員工3. 每次三分鐘4. 共扮演四次DDDDSSSS 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803S1用于發(fā)展階段D155 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803S2用于發(fā)展階段D256 2001 The Ken Blanchard Companies. All

44、 rights reserved. Do not duplicate V022803S3用于發(fā)展階段D357 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803S4用于發(fā)展階段D458 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803360度LBAII分析 2001 The Ken Blanchard Companies. All rights reserved. Do not

45、duplicate V022803Lunch! 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V02280361發(fā)展循環(huán) 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803發(fā)展員工能力和意愿的6個(gè)步驟告訴部屬做什么演示給他/她看 給他嘗試的機(jī)會(huì)密切觀察其表現(xiàn)當(dāng)有進(jìn)步時(shí)給予表?yè)P(yáng)，發(fā)生錯(cuò)誤時(shí)重新指導(dǎo)當(dāng)員工的工作能力或工作意愿隨著時(shí)間的推移發(fā)生變化時(shí)，要調(diào)整領(lǐng)導(dǎo)型態(tài)62 2001 The Ken

46、Blanchard Companies. All rights reserved. Do not duplicate V022803診斷的五個(gè)關(guān)鍵問(wèn)題具體的目標(biāo)或任務(wù)是什么?該員工可轉(zhuǎn)移的技能如何?該員工與目標(biāo)/任務(wù)相關(guān)的知識(shí)和技能如何?該員工的積極性、興趣和熱情如何? 該員工的自信心和對(duì)自己能力的把握如何?63 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803tape錄影帶鮑勃PW 6-21 2001 The Ken Blanchard Companies. All rights r

47、eserved. Do not duplicate V022803Bob Knowlton Story 鮑勃諾頓的故事Kathryn Gray 部門經(jīng)理，鮑博諾頓的直接領(lǐng)導(dǎo)Bob Knowlton 項(xiàng)目經(jīng)理，負(fù)責(zé)香港項(xiàng)目小組Elliot Haywood 系統(tǒng)工程師，技術(shù)高手Jim Potter 項(xiàng)目經(jīng)理，鮑博諾頓的朋友Dave Peters, Emiko Karetani, Steve Marsden, Tom Smith, 香港項(xiàng)目小組成員Ed Farell, Dr. Mary Blair 芝加哥總部官員 2001 The Ken Blanchard Companies. All right

48、s reserved. Do not duplicate V022803Bob的故事哪里出了問(wèn)題？作為團(tuán)隊(duì)的領(lǐng)導(dǎo)者，Bob在Elliot來(lái)之前處于那個(gè)發(fā)展階段？ Elliot來(lái)了之后呢？Elliot加入Bob小組之后，Bob需要從Kathryn那里得到何種領(lǐng)導(dǎo)型態(tài)？Bob對(duì)于他的小組使用了何種領(lǐng)導(dǎo)型態(tài)？Elliot在他的工作崗位上是處于哪個(gè)發(fā)展階段？Bob對(duì)于Elliot使用了那種領(lǐng)導(dǎo)型態(tài)？在Kathryn 、Bob和Elliot的心中，什么對(duì)于他們最重要？ 2001 The Ken Blanchard Companies. All rights reserved. Do not duplic

49、ate V022803退化循環(huán)PW 6-24 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803針對(duì)退化循環(huán)的四個(gè)步驟1.先做準(zhǔn)備工作。用S3來(lái)考察發(fā)生了什么。2.如果需要，用S2來(lái)重新設(shè)定目標(biāo)并重新給與指導(dǎo)。3.花更多的時(shí)間觀察和督導(dǎo)員工的工作績(jī)效并給與反饋。4.有必要的話，向員工指出績(jī)效差的后果65 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803“一對(duì)一”的目的提供一個(gè)框架

50、，以打開(kāi)溝通渠道和監(jiān)督工作表現(xiàn)?！耙粚?duì)一”是關(guān)注員工的日常工作，簡(jiǎn)短并定期舉行的會(huì)議。66 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803“一對(duì)一”準(zhǔn)則簡(jiǎn)短15-30分鐘經(jīng)常至少每?jī)芍芤淮沃攸c(diǎn)放在員工想談的問(wèn)題事先約定時(shí)間優(yōu)先考慮如果會(huì)議因故推遲，必須盡快重新約定時(shí)間。67 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803 第六節(jié)：建立伙伴關(guān)系 2001 The Ken Bl

51、anchard Companies. All rights reserved. Do not duplicate V022803建立伙伴關(guān)系與他人關(guān)于他們達(dá)到個(gè)人和企業(yè)目標(biāo)而需要你提供的領(lǐng)導(dǎo)型態(tài)達(dá)成共識(shí)。71 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803建立伙伴關(guān)系的步驟準(zhǔn)備工作教授SLII 模型.確定總體目標(biāo)72 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803建立伙伴關(guān)

52、系的步驟1. 就目標(biāo)達(dá)成一致732. 就發(fā)展階段的診斷達(dá)成一致3. 就目前和將來(lái)的領(lǐng)導(dǎo)型態(tài)達(dá)成一致4. 就領(lǐng)導(dǎo)行為達(dá)成一致5. 就如何保持聯(lián)系以及聯(lián)系的頻繁程度達(dá)成一致 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803發(fā)展階段診斷分支圖74 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803Whats SMART Goal 2001 The Ken Blanchard Companies. All rights reserved. Do not duplicate V022803演練“建立伙伴關(guān)系” SMART75設(shè)定一個(gè)SMART目標(biāo)，和