優(yōu)秀企業(yè)的員工業(yè)績評估和員工發(fā)展體系翻譯副本-PPT課件

1、Effective Performance Management有效的績效管理- A Case Study 一個案例研究Robert H. Xiao, Ph D Robert肖,博士HR Director, People & Organization Development HR總監(jiān)，人與組織發(fā)展部Philips China Corp HR 飛利浦中國 HRAgenda目錄Why performance management?為什么要管理績效？What is the process? 管理流程是什么？How to make it work? 如何使得績效管理起作用？Value alignmen

2、t / top down drive 價(jià)值認(rèn)同/自上而下地驅(qū)動Linking rewards and development 聯(lián)系激勵和發(fā)展Aspects of infrastructure 基礎(chǔ)設(shè)施Communication/education 溝通/教育Part of the culture 文化的一部分Where to start? 從哪開始？Why performance management?為何進(jìn)行績效管理？Basic management cycle最基本的管理循環(huán)Planning, organizing, staffing, leading, and controlling 計(jì)

3、劃、組織、安置人員、領(lǐng)導(dǎo)和控制Fundamental corporate infrastructure 基本的企業(yè)基礎(chǔ)設(shè)施Consistency in measuring/rewarding 不斷地評估/獎勵Sustainability in business and people 在業(yè)務(wù)和人事上的可持續(xù)發(fā)展What is the process?管理績效的流程是什么？Annual process 年度流程Past review and next goal setting 回顧過去，未來目標(biāo)設(shè)定Appraisal process: rewards 評估過程：獎勵I(lǐng)ndividual devel

4、opment planning 個人發(fā)展計(jì)劃On-going review and documentation 不斷地檢討和文件備案Global aligned 全球的一致性Philips Way:飛利浦的方式People Performance Management (PPM) is人的績效管理是 a process which helps to align personal and business objectives幫助個人目標(biāo)與業(yè)務(wù)目標(biāo)協(xié)調(diào)一致的過程driven by the Philips way: 被飛利浦的方式驅(qū)動one culture, one brand, one comp

5、any 一個文化，一個品牌，一個公司one global approach for People Performance Management 人的績效管理的一個全球性的方式supporting the improvement of business results for Philips支持改善飛利浦的業(yè)務(wù)結(jié)果PPM: a cyclical process一個循環(huán)的過程雇員的準(zhǔn)備管理 人員的準(zhǔn)備校準(zhǔn)績效考核會議不斷的反饋和檢討How to make it work?如何使其運(yùn)作？- value alignment & top down drive價(jià)值統(tǒng)一和自上而下地驅(qū)動A performan

6、ce oriented value system績效導(dǎo)向的價(jià)值體系Company value as the core throughout organization公司價(jià)值觀作為核心貫穿組織Value derived criteria in the organization structure and supporting system (HR)價(jià)值源于組織結(jié)構(gòu)和支持系統(tǒng)（HR）中的標(biāo)準(zhǔn)Determination shown from the top高層表現(xiàn)的決心Leaders being driven by the same process領(lǐng)導(dǎo)人被同樣的程序驅(qū)動Our Values 我們的價(jià)

7、值觀Delight customers讓客戶滿意We delight our customers by anticipating and exceeding expectations thereby creating sustainable market leadership我們通過預(yù)測和超出預(yù)期來建立可持續(xù)的市場領(lǐng)先地位，從而讓我們的客戶滿意Deliver on commitments按承諾交付We pursue business excellence, being rigorous in delivering on our commitments我們追求業(yè)務(wù)的卓越，嚴(yán)格按照承諾交付Deve

8、lop people 培養(yǎng)人We inspire and enable each other to use our creativity and entrepreneurial flair, and to maximize our potential我們互相啟發(fā)用我們的創(chuàng)造力和企業(yè)家的天分，最大化我們的潛能Depend on each other互相依靠We work as “one Philips” in an environment of transparency and trust to mobilize our collective competence and that of our

9、 business partners我們在透明和信任的環(huán)境中作為“一個飛利浦”在工作，來調(diào)動我們及業(yè)務(wù)合作伙伴的集體能力ValuesHow to make it work?如何使其運(yùn)作？- linking rewards and development聯(lián)系激勵和發(fā)展Tight linkage between performance outcome and rewards 緊密聯(lián)系績效產(chǎn)出和激勵Embedded individual development process 包含個人發(fā)展進(jìn)程Philips Way:飛利浦的方式Links between PPM and other HR areas

10、 人的績效管理和HR其他領(lǐng)域的聯(lián)系Salary & Annual incentive薪酬和年終獎IndividualDevelopment個人發(fā)展How to make it work?如何使其運(yùn)作？- aspects of infrastructures基礎(chǔ)設(shè)施Full range of documentation全范圍的文檔On-line review system在線審查制度Performance distribution績效分配Calibration process校準(zhǔn)過程Philips Way:飛利浦的方式Documentation文件Job description (JD) 工作描

11、述Business balanced score card (BBS)業(yè)務(wù)平衡計(jì)分卡Personal contribution agreement (PCA) 個人貢獻(xiàn)協(xié)議Individual development plan (IDP) 個人發(fā)展計(jì)劃On-line PPM 在線的人的績效管理PPM is an on-line system PPM是個在線系統(tǒng)Guided distribution 引導(dǎo)的分銷10%, 20%, 50%, 15%, 5%Calibration process 校準(zhǔn)程序Management team discussion 管理團(tuán)隊(duì)的討論How to make it

12、 work?怎樣使其運(yùn)作?- communication/education 溝通/教育Defined roles and responsibilities in PPMPPM系統(tǒng)里定義的角色和責(zé)任Full coverage of communication全覆蓋的通信On going updates不斷的更新Deadlines and consequences期限及后果Philips Way:飛利浦的方式Roles and responsibilities 角色和責(zé)任Implementation Leaders 執(zhí)行領(lǐng)導(dǎo)人Experts/facilitators of PPM trainin

13、g PPM培訓(xùn)的專家/推動者Tutors (Operational HR Managers)導(dǎo)師（業(yè)務(wù)的HR經(jīng)理）Regional Administrators 區(qū)域管理者PPM Project Team Corporate HRM PPM項(xiàng)目團(tuán)隊(duì)企業(yè)的人力資源經(jīng)理How to make it work? 如何使其運(yùn)作？- part of the culture 文化的一部分Business achievement needs systematic drive in managing performance 業(yè)務(wù)的成就需要系統(tǒng)地對績效的管理Performance comes from empl

14、oyee績效源于雇員Management job is to enhance employee performance管理工作就是提高員工的個人績效Philips Way:飛利浦的方式An effective PPM process is about the dialogue between manager and employee一個有效的PPM的過程是經(jīng)理與雇員之間的對話Employees雇員Managers經(jīng)理Understand how they contribute to business results 理解怎樣對業(yè)務(wù)成果作出貢獻(xiàn)Understand what is expecte

15、d from them 理解他們被期望做出什么Understand to what extent they meet these expectations理解他們在什么程度上符合期望Develop themselves發(fā)展他們自己Deploy and realize business goals 部署與實(shí)現(xiàn)企業(yè)目標(biāo) Set clear objectives and evaluate performance 設(shè)置清晰的目標(biāo) 評估績效Develop people so they can add more value培養(yǎng)以使員工更有價(jià)值Where to start? 從哪里開始？A performance minded leaders