客房服務(wù)Room-ServicePPT課件(PPT 17頁)

1、Unit 8 Room Service1-第1頁，共17頁?？头糠?wù)明確客人要求如有最低消費或服務(wù)費，應(yīng)事先說明2第2頁，共17頁。詞匯Fried Egg 煎荷包蛋Sunny-side Up 單面煎（蛋黃在上）Sunny-side Down 單面煎（蛋黃在下）Over-easy 雙面煎（不熟）Over-hard 雙面煎（熟）Boiled Egg 水煮蛋Soft Boiled Egg 水煮蛋（嫩）Hard Boiled Egg 水煮蛋（老）Scrambled Egg 炒雞蛋Omelet 蛋卷（香港等地又叫“腌烈”） 3第3頁，共17頁。聽力對話客房送餐1分鐘4-第4頁，共17頁。重點句型Room

2、 service is available 24 hours.How would you like your steak?Medium rare 三分熟Medium 五分熟Medium well 七分熟well-done 全熟5第5頁，共17頁。重點句型聽力客房送餐2分鐘6-第6頁，共17頁。情境對話Miss Liu wants to have breakfast in her room 1878. Her order is a cup of coffee with sugar, one fried egg, one sandwiches and a glass of chilled appl

3、e juice. About 10 minutes later, the waiter sends the breakfast. 7第7頁，共17頁。重點句型聽力其他客房服務(wù)8分鐘8-第8頁，共17頁。情境對話Mr. White wants to know if it is possible to have an extra bed for his 9 years old son. The room attendant asks him to fill out a form and contracts with the Front Desk. It is $20 for extra bed p

4、er night. 9第9頁，共17頁。聽力對話突發(fā)事件1分鐘10-第10頁，共17頁。重點句型聽力突發(fā)事件4分鐘11-第11頁，共17頁。情境對話The toilet is clogged in Room 3120. The guest complains and is very angry. He doesnt accept repair. The hotel arranged another room for him. 12第12頁，共17頁。閱讀理解Text A13-第13頁，共17頁。QuestionsWhat benefits can hotel get from room ser

5、vice?What is the difference between room service and food delivery?What is the difference between limited feature hotel and luxury hotel in room service?14第14頁，共17頁。閱讀理解Text B 15-第15頁，共17頁。Questions- T or FAll hotels must display the number of stars.The room rate neednt be made public.Room service should be available 24 hours in hotels.There are en-suite bathrooms in all hotel rooms. Linen must be changed daily in luxury hotels.A colour televisio