畢博-客戶咨詢會議報告ppt課件

1、客戶咨詢會議報告Customer Advisory Session Report客戶稱號 Client Name 年 月 日Day, Month, Year.報告摘要Executive Summary詳述在客戶咨詢會議上提到的主要問題 Detail the major issues that were raised at the CAS詳述在客戶咨詢會議上提到的主要問題 Detail the major issues that were raised at the CAS詳述在客戶咨詢會議上提到的主要問題 Detail the major issues that were raised at

2、the CAS詳述在客戶咨詢會議上提到的主要問題 Detail the major issues that were raised at the CASIFC-CPDF報告摘要Executive Summary詳述在客戶咨詢會議上提到的主要問題 Detail the major issues that were raised at the CAS詳述在客戶咨詢會議上提到的主要問題 Detail the major issues that were raised at the CAS詳述在客戶咨詢會議上提到的主要問題 Detail the major issues that were raise

3、d at the CAS詳述在客戶咨詢會議上提到的主要問題 Detail the major issues that were raised at the CASIFC-CPDF導(dǎo)言Introduction本報告詳述了在日期舉行的客戶咨詢會議上提出的問題。This Customer Advisory Report details the significant issues raised as a result of the session held on date數(shù)量家客戶參與了此次會議Number customers attended本次會議曾經(jīng)錄音，有磁帶可用。The session w

4、as audio-taped and these tapes are availableIFC-CPDF導(dǎo)言Introduction本次會議的目的在于從有價值的客戶那里聽取建立性意見，以便明確公司可以從哪些地方來提高業(yè)績。The purpose of the session was to seek constructive feedback from valued customers in order to identify how the business can improve its performanceIFC-CPDF導(dǎo)言Introduction會議中討論了以下內(nèi)容：The foll

5、owing areas were discussed:產(chǎn)品與效力 Products and Services;客戶效力 Customer Service;競爭 Competition穿著，籠統(tǒng)和制服 Dress Code, Image and Uniforms; and市場和溝通Marketing and Communication.IFC-CPDF與會人員Attendees Business 公司稱號Name 姓名IFC-CPDF與會人員Attendees Business 公司Name 姓名IFC-CPDF產(chǎn)品與效力Products and Services詳述在該項議程上所提到的主要問題

6、 Detail the significant issues raised during this segmentIFC-CPDF產(chǎn)品與效力Products and Services詳述在該項議程上所提到的主要問題Detail the significant issues raised during this segmentIFC-CPDF行動建議Recommended Action Plan對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address t

7、he issues raised對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues raisedIFC-CPDF客戶效力Customer Service詳述在該項議程上所提到的主要問題 Detail the significant issues raised during this segmentIFC-CPDF客戶效力Customer Service詳述在該項議程上所提到的主要問題 Detail the significa

8、nt issues raised during this segmentIFC-CPDF行動建議Recommended Action Plan對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues

9、 raisedIFC-CPDF 競爭Competition詳述在該項議程上所提到的主要問題 Detail the significant issues raised during this segmentIFC-CPDF競爭Competition詳述在該項議程上所提到的主要問題 Detail the significant issues raised during this segmentIFC-CPDF行動建議Recommended Action Plan對問題的建議 Provide recommendations to address the issues raised對問題的建議 Pro

10、vide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues raisedIFC-CPDF競爭Competition與會客戶討論了對競爭對手的看法，并填制了Michael Porter的競爭定位任務(wù)表Customers were asked to discuss their perception of the competition an

11、d complete a Michael Porter Competitive Positioning Worksheet我們將提供應(yīng)他客戶所填制的任務(wù)表Copies of the completed worksheets will be provided to you總的來說，客戶將公司稱號定位于x 部位(x價, x質(zhì))Generally customers positioned Client Name in the x quadrant, (x price, x quality)IFC-CPDF競爭Competition低LowHighly Differentiated高度獨特性高High

12、高HighPrice Leader 低價競爭者價錢Price質(zhì)量Quality客戶稱號Client NameLow競爭對手Competitor競爭對手Competitor將一切能夠的定位在圖標(biāo)上顯示出來Show all the positionings from the completed worksheetsIFC-CPDF著裝，籠統(tǒng)和制服Dress Code, Image and Uniforms詳述在該項議程上所提到的主要問題 Detail the significant issues raised during this segmentIFC-CPDF著裝，籠統(tǒng)和制服Dress Cod

13、e, Image and Uniforms詳述在該項議程上所提到的主要問題 Detail the significant issues raised during this segmentIFC-CPDF行動建議Recommended Action Plan對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues

14、raised對問題的建議 Provide recommendations to address the issues raisedIFC-CPDF市場任務(wù)與溝通Marketing and Communication詳述在該項議程上所提到的主要問題 Detail the significant issues raised during this segmentIFC-CPDF市場任務(wù)與溝通Marketing and Communication詳述在該項議程上所提到的主要問題 Detail the significant issues raised during this segmentIFC-C

15、PDF行動建議Recommended Action Plan對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues raised對問題的建議 Provide recommendations to address the issues raisedIFC-CPDF客戶以為有價值的事Things Customers

16、Value下面為在與客戶稱號打交道時，客戶以為最有價值的事：The following were identified as the things customers valued most about dealing with Client Name:列出客戶以為有價值的事 List things that are valued;列出客戶以為有價值的事 List things that are valued;列出客戶以為有價值的事 List things that are valued;列出客戶以為有價值的事 List things that are valued;IFC-CPDF客戶以為有

17、價值的事Things Customers Value列出客戶以為有價值的事 List things that are valued;列出客戶以為有價值的事 List things that are valued;列出客戶以為有價值的事 List things that are valued;列出客戶以為有價值的事 List things that are valued;IFC-CPDF客戶不喜歡的事Things Customers Dislike以下是在與客戶稱號打交道的過程中，客戶不喜歡的事：The following were identified as the things custom

18、ers dislike most about dealing with Client Name:列出客戶不喜歡的事 List things that are disliked列出客戶不喜歡的事 List things that are disliked列出客戶不喜歡的事 List things that are disliked列出客戶不喜歡的事 List things that are dislikedIFC-CPDF客戶不喜歡的Things Customers Dislike以下是在與客戶稱號打交道的過程中，客戶不喜歡的事：The following were identified as

19、the things customers dislike most about dealing with Client Name:列出客戶不喜歡的事 List things that are disliked列出客戶不喜歡的事 List things that are disliked列出客戶不喜歡的事 List things that are disliked列出客戶不喜歡的事 List things that are dislikedIFC-CPDF行動建議Recommended Action Plan處理客戶不喜歡的方面的建議 Recommendations to address key

20、 dislikes;處理客戶不喜歡的方面的建議 Recommendations to address key dislikes;處理客戶不喜歡的方面的建議 Recommendations to address key dislikes;處理客戶不喜歡的方面的建議 Recommendations to address key dislikes;IFC-CPDF重要的方面What Is Important客戶為影響其做購買決策的各種要素的重要性進展了打分Clients were asked to rank various criteria in the order of importance to

21、 them when making the purchase decision我們將提供應(yīng)他客戶所填寫的任務(wù)表復(fù)印件Copies of the completed worksheets will be provided to youIFC-CPDF重要的方面What Is Important標(biāo)準(zhǔn) CRITERIA 平均分AVERAGE SCORE產(chǎn)品質(zhì)量 Product Quality填入平均分 Enter average score使用方便性 Ease of Use of Product填入平均分 Enter average score與企業(yè)打交道的方便度 Ease of Dealing W

22、ith Business填入平均分 Enter average score管理與財務(wù) Administration and Accounting填入平均分 Enter average score員工的知識 Team Member Knowledge填入平均分 Enter average score員工的關(guān)系管理技能 Team Member Relationship Skills填入平均分 Enter average score競爭性價格 Competitiveness of Price填入平均分 Enter average score付款方式 Payment Terms填入平均分 Enter

23、average scoreIFC-CPDF客戶評分情況 How You Rated客戶被要求按10分制，為企業(yè)上述方面的表現(xiàn)打分Clients were asked to then score your performance in each area out of 1010分為“不需求做任何改良，1分為“在此方面需求進展大的改良With 10 being “no improvement could be made and 1 being “a large improvement is needed我們將提供應(yīng)他客戶所填表格的復(fù)印件Copies of the completed workshe

24、ets will be provided to youIFC-CPDF分?jǐn)?shù)情況 How You Rated標(biāo)準(zhǔn) CRITERIA 平均分AVERAGE SCORE產(chǎn)品質(zhì)量 Product Quality填入平均分 Enter average score使用方便性 Ease of Use of Product填入平均分 Enter average score與企業(yè)打交道的方便度 Ease of Dealing With Business填入平均分 Enter average score管理與財務(wù) Administration and Accounting填入平均分 Enter average score員工的知識 Team Member Knowledge填入平均分 Enter average score員工的關(guān)系管理技能 Team Member Relationship Skills填入平均分 Enter average score競爭性價格 Competitiveness of Price填入平均分 Enter average score付款方式 Payment Terms填入平均分 Enter average scoreIFC-CPDF行動建議Recommended Act