新編劍橋商務(wù)英語(yǔ)unit_1

1、Success with BEC新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱v課程編號(hào)課程編號(hào) Course Number: v課程名稱課程名稱 Course Name:商務(wù)英語(yǔ)商務(wù)英語(yǔ)v課程教材課程教材 Textbook:新編劍橋商務(wù)英語(yǔ)新編劍橋商務(wù)英語(yǔ) （第三版）經(jīng)濟(jì)科學(xué)出版社（第三版）經(jīng)濟(jì)科學(xué)出版社v學(xué)時(shí)學(xué)分學(xué)時(shí)學(xué)分 Studying Hour & Credit: 64/4新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱v 一、課程描述一、課程描述 Course Description： 商務(wù)英語(yǔ)商務(wù)英語(yǔ)是為是為MBA學(xué)員開設(shè)的一門英語(yǔ)必修學(xué)員

2、開設(shè)的一門英語(yǔ)必修課程，旨在把國(guó)際商務(wù)活動(dòng)和系統(tǒng)的英語(yǔ)語(yǔ)言知識(shí)以課程，旨在把國(guó)際商務(wù)活動(dòng)和系統(tǒng)的英語(yǔ)語(yǔ)言知識(shí)以及技能培養(yǎng)密切結(jié)合在一起，培養(yǎng)適應(yīng)經(jīng)濟(jì)全球化的及技能培養(yǎng)密切結(jié)合在一起，培養(yǎng)適應(yīng)經(jīng)濟(jì)全球化的高級(jí)工商管理人才。本課程的設(shè)置是為了讓學(xué)員通過高級(jí)工商管理人才。本課程的設(shè)置是為了讓學(xué)員通過學(xué)習(xí)商務(wù)英語(yǔ)能夠適應(yīng)并勝任與外貿(mào)、合資及外資相學(xué)習(xí)商務(wù)英語(yǔ)能夠適應(yīng)并勝任與外貿(mào)、合資及外資相關(guān)的工作關(guān)的工作,從而提高他們的英語(yǔ)聽、說、讀、寫、譯從而提高他們的英語(yǔ)聽、說、讀、寫、譯的實(shí)際運(yùn)用能力與跨文化交際能力。的實(shí)際運(yùn)用能力與跨文化交際能力。新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)

3、大綱v二、課程教學(xué)基本目標(biāo)二、課程教學(xué)基本目標(biāo) Course Objective：v 1. 能聽懂一般商務(wù)活動(dòng)中的電話、產(chǎn)品展示、談判、會(huì)能聽懂一般商務(wù)活動(dòng)中的電話、產(chǎn)品展示、談判、會(huì)議發(fā)言等，能基本把握言語(yǔ)者的態(tài)度和意圖。議發(fā)言等，能基本把握言語(yǔ)者的態(tài)度和意圖。v 2. 能用基本正確的英語(yǔ)進(jìn)行一般商務(wù)活動(dòng)，如社交活動(dòng)、能用基本正確的英語(yǔ)進(jìn)行一般商務(wù)活動(dòng)，如社交活動(dòng)、展示產(chǎn)品和業(yè)務(wù)談判，籌備商務(wù)會(huì)議，或作會(huì)議發(fā)言。展示產(chǎn)品和業(yè)務(wù)談判，籌備商務(wù)會(huì)議，或作會(huì)議發(fā)言。v 3. 能為讀懂主要英語(yǔ)報(bào)刊、雜志有關(guān)商務(wù)活動(dòng)的一般性能為讀懂主要英語(yǔ)報(bào)刊、雜志有關(guān)商務(wù)活動(dòng)的一般性報(bào)道和評(píng)論文章打好基礎(chǔ)。報(bào)道和評(píng)

4、論文章打好基礎(chǔ)。v 4. 能草擬或翻譯一般性商務(wù)材料，包括公函、公務(wù)報(bào)告、能草擬或翻譯一般性商務(wù)材料，包括公函、公務(wù)報(bào)告、簡(jiǎn)歷和填寫表格等。簡(jiǎn)歷和填寫表格等。v 5. 通過學(xué)習(xí)該課程，使學(xué)員能夠了解、熟悉并掌握一些通過學(xué)習(xí)該課程，使學(xué)員能夠了解、熟悉并掌握一些與商務(wù)有關(guān)的英語(yǔ)詞匯、專業(yè)術(shù)語(yǔ)、表達(dá)方式以及一些商與商務(wù)有關(guān)的英語(yǔ)詞匯、專業(yè)術(shù)語(yǔ)、表達(dá)方式以及一些商貿(mào)相關(guān)知識(shí)，能夠運(yùn)用所學(xué)的英語(yǔ)技能在商務(wù)環(huán)境中進(jìn)行貿(mào)相關(guān)知識(shí)，能夠運(yùn)用所學(xué)的英語(yǔ)技能在商務(wù)環(huán)境中進(jìn)行有效的交際與溝通，并知道怎樣用英語(yǔ)處理商務(wù)中的一些有效的交際與溝通，并知道怎樣用英語(yǔ)處理商務(wù)中的一些事物和問題。事物和問題。新編劍橋商務(wù)英語(yǔ)

5、（初級(jí)）教學(xué)大綱新編劍橋商務(wù)英語(yǔ)（初級(jí)）教學(xué)大綱v三、教學(xué)安排三、教學(xué)安排 Course Arrangements: 本學(xué)期計(jì)劃學(xué)習(xí)本學(xué)期計(jì)劃學(xué)習(xí)8個(gè)單元，每個(gè)單元包括個(gè)單元，每個(gè)單元包括2個(gè)部個(gè)部 分，共分，共 64個(gè)學(xué)時(shí)。個(gè)學(xué)時(shí)。v四、教學(xué)方法與手段四、教學(xué)方法與手段 Teaching Method: 采用多媒體教學(xué)，課堂講授。采用多媒體教學(xué)，課堂講授。新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱v五、教學(xué)要求 Requirements:v1. 出勤出勤 20%v2. 平時(shí)作業(yè)與隨堂測(cè)試平時(shí)作業(yè)與隨堂測(cè)試 40%v3. 期末考試期末考試 40%v4. 考試形式考試形式

6、閉卷考試閉卷考試v注：注： 缺課缺課1/3 以上者不得參加期末考試。以上者不得參加期末考試。新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱v六、教材與參考書 Textbook & Reference:v 教學(xué)用書教學(xué)用書 TEXTBOOK:v 新編劍橋商務(wù)英語(yǔ)新編劍橋商務(wù)英語(yǔ)（中級(jí)）學(xué)生用書（第三版）（中級(jí)）學(xué)生用書（第三版） 經(jīng)濟(jì)科學(xué)出版社經(jīng)濟(jì)科學(xué)出版社 2008. 10v 參考書目參考書目REFERENCE:v 新編劍橋商務(wù)英語(yǔ)新編劍橋商務(wù)英語(yǔ)（中級(jí)）教師用書（第三版）（中級(jí)）教師用書（第三版） 經(jīng)濟(jì)科學(xué)出版社經(jīng)濟(jì)科學(xué)出版社 2009. 1v 新編劍橋商務(wù)英語(yǔ)新編

7、劍橋商務(wù)英語(yǔ)（中級(jí)）同步輔導(dǎo)（第三版）（中級(jí)）同步輔導(dǎo)（第三版） 經(jīng)濟(jì)科學(xué)出版社經(jīng)濟(jì)科學(xué)出版社 2009. 6v 新編劍橋商務(wù)英語(yǔ)新編劍橋商務(wù)英語(yǔ)（中級(jí)）練習(xí)冊(cè)（第三版）（中級(jí)）練習(xí)冊(cè)（第三版） 經(jīng)濟(jì)科學(xué)出版社經(jīng)濟(jì)科學(xué)出版社 2009. 2新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱v七、推薦瀏覽網(wǎng)站W(wǎng)ebsites:v 1.商務(wù)英語(yǔ)學(xué)習(xí)相關(guān)網(wǎng)站v 商業(yè)周刊商業(yè)周刊 http:/ v 金融時(shí)報(bào)金融時(shí)報(bào) http:/ v 財(cái)富財(cái)富 http:/ 哈佛商業(yè)評(píng)論哈佛商業(yè)評(píng)論 http:/v 福布斯福布斯 http:/v 企業(yè)家企業(yè)家 http:/ 新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱

8、新編劍橋商務(wù)英語(yǔ)（中級(jí)）教學(xué)大綱v2. BEC考試相關(guān)網(wǎng)站vhttp:/ vhttp:/ vhttp:/ vhttp:/ Way of contact:Mobile phone:-mail: 1.1 Ways of working 1.2 Making contactsModule 1 Business topicVocabularyListeningSpeakingDifferent ways of workingA mini-presentationReadingHow to job-shareWorking from home1.1 Ways of workin

9、g1. Vocabularyv Different ways of working 1. How do you study most effectively? By working* at the same time every day/ at different times of the day?* early in the morning/ late at night?* on your own/ with others?* at home/ at your place of study (school or college)?1. freelance2. teleworking3. jo

10、b-sharing4. shift-work5. part-time6. temping7. consultancy8. flexitime9. hot-deskingfreelancerteleworker在家中上班自由職業(yè)job-sharershift-workerpart-timertempconsultantflexitimer hot-desker一工分做制輪班制（兩班制；三班制）兼職臨時(shí)工作咨詢工作；顧問彈性工作時(shí)間制 辦公桌輪用 2. Match these ways of working 1-8 to definitions A-I. Do you work in any of

11、 these ways?0 freelance1 teleworking2 job-sharing3 shift-work4 part-time5 temping6 consultancy7 flexitime8 hot-deskingA You work during different parts of the day (eg. nights).B You sell your work or services to a number of different companies.C You work for different companies for a short time with

12、out a permanent contract.D You work a number of hours per week or month but you decide when you start or finish.E You dont have a permanent place or office to work at, but you find a place to work when you arrive.F You work for a company from home via email, phone or the Internet.G You only work for

13、 some of the week (not full-time).H You do your job for part of the week and another person does it for the other part.I You arent employed by a company, but are paid to give specialist advice.Lets talkvMore advantages and disadvantages of different ways of working.Tips:What should you take into con

14、sideration?free time; Work & life balance; pay; your career; job-security;job-organizationPossible advantagesPossible disadvantagesfreelanceteleworkingjob-sharingshift-workpart-timetempingconsultancyflexitimehot-deskingyou choose the jobno job securityorganize your work timeyou need to be self-o

15、rganizedmore free-timeneed to coordinate with the other personmay have days freetiringmore free timeless moneylots of varietyhard to build you careerwell-paidno job-securitywork-life balancenot routinesaves the company moneybad to the employees3. Work in pairs. Think of some advantages or disadvanta

16、ges for each way of working in exercise 2.4. Read about job-sharing. Write these headings into each paragraph.Get organizedSet your limitsPut pen to paperTwo become oneOpen your mindPlan for disasterFind the perfect partnerDont feel guiltyHow to job-share Wouldnt it be nice if the working week finis

17、hed on Wednesday? With a job-share it can. Heres the essential guide to making it work. (0) Find the perfect partner. Find someone you like. Be prepared to communicate and share credit and blame, says Carol Savage, the managing director of Flexecutive, a flexible working consultancy. (1) _ Bosses sh

18、ould consider requests for flexible working from employees with children under six. So embrace the benefits: Twice as much experience, skills, brainpower and energy, Savage says. (2) _ Always discuss the worst-case scenarios. When Margaret Mills, a teacher, lost her job-share partner because of a fa

19、mily illness, a return to full-time work seemed inevitable. We had been over-optimistic. I did manage to find someone else who fitted in with me, but I was very lucky.Reading(3) _Plan the system for handing work over carefully and play to each others different strengths. Delegate the workload accord

20、ing to each others particular skills and qualities.(4) _Manager should clarify what they expect in terms of hours, availability and results, and employees should manage their employers expectations. Sue Osborn, a job-sharer for 21 years, says, Were often asked to do five-day weeks. Eventually you ju

21、st have to say no.(5) _Agree in writing arrangements for holidays, parental leave, retirement, etc. everyone should know where they stand from the beginning.(6) _Do not work until 1am at home to make up for not being in the office every day.(7) _Clients may not like having to deal with two people wo

22、rking closely together. As Savage says: A job-share should be like a marriage- one voice, one unit.BACKGet organizedSet your limitsPut pen to paperTwo become onePlan for disasterDont feel guiltyv put pen to paper: to write sthv credit n. 1 信用；信用；credit card 2 稱贊；榮譽(yù)；稱贊；榮譽(yù)； for sthe.g. I cant take all

23、 the credit; it was a teamwork. She was given the credit for what I had done. At least give him credit for trying. v flexible adj. be able to change according to different situations 靈活的；可變通的；能隨機(jī)應(yīng)變的；靈活的；可變通的；能隨機(jī)應(yīng)變的；e.g. Our plans are quite flexible. flexibility n. 靈活性靈活性Reading: v scenario n. situat

24、ion 情形；情況情形；情況v inevitable adj. that cannot be avoided; 不可避免的；必然不可避免的；必然的的 e.g. What are two things inevitable, according to westerners?v hand over: transfer sth to sb else; 移交移交 hand (sth) over (to sb) e.g. I am retiring and handing my job over to my successor. v delegate n. 代表代表 v. 將（工作，權(quán)力等）委托給下級(jí)將

25、（工作，權(quán)力等）委托給下級(jí) e.g. A boss must know how to delegate (work).v clarify v. to make sth clear or easier to understand e.g. I hope what I say will clarify the situation. v availabilityadj. available 1 that can be obtained 可得到的可得到的 e.g. The book you want is no longer available. 2 free (to be seen, talked)

26、 可會(huì)見的；有空的可會(huì)見的；有空的 e.g. May I speak to the manager? Im afraid he is not available at the moment. availability n. the quality of being at hand when needed 可獲性可獲性Listening:v have / take off off: away from work or duty 不工作；不上班不工作；不上班 e.g. Shes off today. I think Ill take the afternoon off. During the Na

27、tional Day this year, we had eight days off. v client & customer v commute: travel by bus or train between ones home and ones place of work 通勤通勤 e.g. How much time do you spend commuting on the bus every day？Listening1.You will hear a woman called Michela talking about working from home. 1) What

28、 does she say is important when working from home?2) What does she think are some of the advantages and disadvantages of this way of working?Have a timetable and stick to it.Advantages: - you spend more time with the children- more flexibility- the company saves money on office space- no commutingDi

29、sadvantages:- sometimes you work in the evening- you miss people and office news2 Listen again and answer the following. 1) Complete the notes about Michelas typical day.7:00 7:00 get up, get the kids readyget up, get the kids ready8:30 8:30 9:00 9:00 12:00 12:00 14:30 14:30 take kids to schoolstart

30、 workhave lunchfinish work 2) How long has she been with her current employer? How long has she been home-working?Shes been with her current employer since she left school, but shes been home-working for five years.3) Is she doing anything different from normal this week?Shes going to the office eve

31、ry day to meet visitors.BACK Listening script I=Interviewer M=MichelaI: OK, Michela. You work from home now. Can you tell me about a typical day?M: Sure, I always get up around seven and the first thing I do is get the kids ready for school. I take them at eight thirty and then I always start work a

32、t home.I: Do you ever have a day where you decide to have the morning off and start work later?M: No, you cant do that. Its important with home-working to have a timetable and stick to it. If you end up watching TV or doing the cleaning then it isnt for you. So I have lunch at twelve and finish work

33、 at two thirty to get the children.I: Was that why you gave up you office job?M: Yes, I wanted to spend more time with the children. It gives me more flexibility. Sometimes I need to work in the evening but usually it isnt a problem.I: So how long have you been doing this kind of work?M: For about f

34、ive years. Ive been with the same company since I left school, but with the Internet and technology its easy now to be at home.I: So your employer doesnt mind.M: No. It means the company saves money on office space and as long as I get the work done, theyre happy. Sometimes I still go into work to m

35、eet clients and so on. For example, Im going in nearly every day this week because we have visitors from another company and I cant really invite them over to my house. Besides, its nice to go in every so often. I like to see people and catch up on the gossip and the news with my colleagues. I miss

36、that side of going into work every day.I: Is there anything else you miss?M: Ermm. No, not really. And Ill tell you what I really dont miss and thats having to spend two hours commuting on the bus and train every day1.2 Making contactsDeveloping a conversationVocabularyReadingListeningSpeakingLifes

37、all about making connectionsStarting a conversationJob responsibilitiesWritingBusiness correspondenceVocabularyJob responsibilities Tell your partner about your job. Use these expressions and choose the correct preposition.I work of/ for/ about Im involved in/ of/ forIm responsible for/ of/ about I

38、deal for/ with/ ofI usually report up/ at/ to Im in charge for/ of/ toI specialize about/ in/ forHomeReadingv fair n.展會(huì)展會(huì)China Import and Export Commodities FairCanton Fair v senior / junior a junior clerk in an office 辦公室普通職員辦公室普通職員 v maximize / minimizee.g. We must maximize profits. Weve taken ste

39、ps to minimize the losses. maximum / minimumv though 1 conj. = although 2 adv. in spite of this; however 但是；不過但是；不過 e.g. She promised to call me. I heard nothing, though. v potential 1 adj.可能的可能的, 潛在的潛在的 e.g. potential customers / investors 2 n. 潛力潛力, 潛能潛能 e.g. She has acting potential, but she need

40、s training.v priority n.優(yōu)先權(quán)；優(yōu)先順序優(yōu)先權(quán)；優(yōu)先順序e.g. China gives (top) priority to the policy of reform and opening up. Price Waterhouse Coopers 普華永道會(huì)計(jì)師事務(wù)普華永道會(huì)計(jì)師事務(wù)所，英文縮寫所，英文縮寫PWC,國(guó)際四大會(huì)計(jì)師事務(wù)所之一。國(guó)際四大會(huì)計(jì)師事務(wù)所之一。“國(guó)際四大會(huì)計(jì)師事務(wù)所國(guó)際四大會(huì)計(jì)師事務(wù)所”是指：普華永道是指：普華永道(PWC)、畢馬威、畢馬威(KPMG)、德勤、德勤(DTT) （Deloitte Touche Tohmatsu）和安永）和安永(EY

41、) （Ernst & Young)。 The City Girls Network(CGN), 年輕職業(yè)女性網(wǎng)絡(luò)，年輕職業(yè)女性網(wǎng)絡(luò)，是倫敦一家專門為剛走上職場(chǎng)的年輕職業(yè)女性提是倫敦一家專門為剛走上職場(chǎng)的年輕職業(yè)女性提供人脈資源的公司。供人脈資源的公司。 ABN AMRO 荷蘭銀行，成立于荷蘭銀行，成立于1824年，總部位年，總部位于荷蘭首都阿姆斯特丹，是當(dāng)今全球最大的跨國(guó)于荷蘭首都阿姆斯特丹，是當(dāng)今全球最大的跨國(guó)銀行之一。銀行之一。 ReadingLifes all about making connectionsRead the article below about some ne

42、w networking groups specifically for businesswomen. Choose the best word A, B or C to fill the gaps 1-10.1. A. attending B. going C. meeting 2. A. ideas B. sugar C. money3. A. department B. company C. group 4. A. work B. charge C. responsible5. A. to B. in C. about To you, networking might mean (1)_

43、 a conference or trade fair event to meet new clients or partners. Or it could be the coffee break at work where you share (2)_ with colleagues in other departments. But nowadays networking has become an event in itself. For example, Pricewaterhouse Coopers offer its female staff a formal networking

44、 (3)_ called PwCwomen. With 900 members, it organizes events ranging from informal drinks evenings to coaching events. Tina Hallet, who is (4)_ for the group, says that she got involved (5)_ networking 6. A. run B. control C. produce 7. A. speak B. know C. be 8. A. do B. see C. make 9. A. socializin

45、g B. work C. extra 10. A. talk B. with C. successBecause Id got to a reasonably senior level and I wanted to help other people to maximize their potential. You dont have to be senior to (6)_ a network though. Vicky Wood and Sally Hopkins had the idea for the City Girls Network when they first moved

46、into Londons corporate world and wondered how to get to (7)_ other women. We couldnt find anything for people with no experience. So we thought wed start our own. From twelve friends meeting regularly, it rapidly grew to 250 members from many different organizations. Its a great way to (8)_ useful c

47、ontacts and bring in potential business. Fiona Clutterbuck is co-chair of a network for the bank ABN AMRO. Women tend to think of networking as (9)_ and give it low priority. but given the chance, women will network as the banks last speed networking event demonstrated. With over100 women and men, i

48、t was a great (10)_. It is amazing how many people you get to meet from different parts of the organization.ListeningStarting a conversationListen to four people starting conversations. In each conversation decide where the speakers are making contact.Conversation 1:_ A. At a conferenceConversation

49、2:_ B. Over dinnerConversation 3:_ C. In someones officeConversation 4:_ D. On a training courseCADBMatch the expressions on the left to the responses on the right.0. Id like to introduce you to Mark.1. Nice to meet you at last.2. Do you two know each other already?3. Would you like a coffee?4. So h

50、ave you enjoyed this morning?5. Is this your first time at one of these events?6. May I join you?7. Youre a colleague of Martin Obach, arent you?8. How do you know him?9. How many children do you have?10. Have you always lived in Lille?11. I know your company is looking for a partner on this Thai pr

51、oject.A. Yes, it is. And you?B. Hello, Marek. How do you do?C. Thanks.D. Pleased to meet you too.E. Sure.F. Two. Twins.G. Yes, most of my life.H. Yes. Is that something you might be interested in ?I. Well, weve spoken on the phone a few times.J. Yes, it was very interesting.K. Thats right. He works

52、in our Barcelona office.L. We were both at Elcotil together.WritingBusiness correspondence備忘錄（備忘錄（memo)，電子郵件（，電子郵件（email），普通信件（），普通信件（letter）和便條）和便條（post-it note）備忘錄：是商務(wù)信函中的一種，主要用于公司內(nèi)部對(duì)公司的職員、備忘錄：是商務(wù)信函中的一種，主要用于公司內(nèi)部對(duì)公司的職員、部門通報(bào)信息，如會(huì)議安排、情況報(bào)告、問題處理等。在英語(yǔ)中稱部門通報(bào)信息，如會(huì)議安排、情況報(bào)告、問題處理等。在英語(yǔ)中稱之為之為interoffice memora

53、ndum，其復(fù)數(shù)為，其復(fù)數(shù)為memoranda，簡(jiǎn)稱，簡(jiǎn)稱memo。除了可以采用書面形式之外，備忘錄也可以通過。除了可以采用書面形式之外，備忘錄也可以通過email發(fā)出。發(fā)出。英文備忘錄的一般格式如下：英文備忘錄的一般格式如下：Body即內(nèi)容是備忘錄的主要部分，寫作應(yīng)該力求簡(jiǎn)明、確切。首先即內(nèi)容是備忘錄的主要部分，寫作應(yīng)該力求簡(jiǎn)明、確切。首先應(yīng)直入主題，列出最重要的信息，然后可以具體說明事由、情況，應(yīng)直入主題，列出最重要的信息，然后可以具體說明事由、情況，提出意見和建議等，最后可以根據(jù)具體情況或重申主題或表示意愿提出意見和建議等，最后可以根據(jù)具體情況或重申主題或表示意愿或感謝。需要指出的是，備

54、忘錄得末尾不需要簽名?；蚋兄x。需要指出的是，備忘錄得末尾不需要簽名。To:From: Date:Subject:Body1. Read the correspondence on Evelyns desk and answer these questions.1) Is it all related to her work?2) Which is formal? What is it about the content and language which tells you this?3) Which is internal communication? Did anyone else re

55、ceive it?4) How is the memo different to the letter and the email? Think about the following: - the layout - the beginning and the end - the paragraphs5) Find abbreviations which mean the following? - telephone number - as soon as possible - at - Subject (or) With reference toAnswerTo: All StaffFrom

56、: Ray BonnerDate: 24th JuneSubject: Trial of flexitime systemFurther to our previous meeting, we are pleased to be able to confirm that the new flexitime system will come into operation as from 1st August. The system applies to all administrative and office staff. May I remind you that any productio

57、n staff on the current shift system remain unaffected by these changes.From: Hi, RonaHow are you? I got a note to say you called. Great news that you passed your final exam! Im sorry that I didnt get back to you but its been crazy here. The network was down for three days so all our customers were r

58、eceiving the wrong orders! Anyway, how about meeting for lunch this week? If you cant make it, dont forget the party this weekend. Do you want me to pick you up at 8?See you soon,EveDear Mr. Hynes:RE: Replacement of item 00-A104With regard to your letter dated 12th June, I am writing to confirm that

59、 we can offer you a replacement item and this will be sent out today. I would like to apologize for the delay with this. Unfortunately, this was due to recent changes to our network. On behalf of Lar Bonner I would like to thank you for your custom. We look forward to working with you again in the f

60、uture.Yours sincerelyEvelyn BoerCustomer ServicesTel: 0207 865 849Eve- can you call someone called Rona back asap? She passed.BACKAnswers:1) The email and post-it note are not related to her work.2) The memo and the letter are formal because they are giving information and replying to a customer with a complaint. The