美國戴斯酒店集團酒店英文手冊

1、Davs InnInnh箋H載勒迥邑鼻發(fā)1甲51Days Inn ChinaHotel En glish Manual美國戴斯酒店集團（中國）酒店英文手冊CONTENTS目錄Basic English Vocabulary3基本詞匯Hotel Courtesy English 50 sentences11酒店基本禮貌英語 50 句Department English 各部門崗位英語1. Food & Beverage 餐飲部Vocabulary 詞匯15Scripts 句型242. Front Office 前廳部Vocabulary詞匯31Scripts 句型363. Houseke

2、eping 客房部Vocabulary詞匯52Scripts 句型59Basic En glish Vocabulary: Basic Level 基本詞匯NUMBER EXPRESSIONS 數(shù)字表達Cardinal Number基數(shù)詞Zero0Sixtee n16One1Seve ntee n17Two2Eightee n18Three3Nin etee n19Four4Twenty20Five5Twenty-one21Six6Thirty30Seve n7Forty40Eight8Forty-three43Ni ne9Fifty50Ten10Fifty-four54Eleve n11Si

3、xty60Twelve12Seve nty70Thirtee n13Eighty80Fourtee n14Ni nety90Fiftee n15One hun dred100first (1st)第一seventeenth (17th)第十七second (2nd)第二eighteenth (18th)第十八third (3rd)第三nineteenth (19th)第十九fourth (4th)第四twentieth (20th)第二十fifth (5th)第五twenty-first (21st)第二十一sixth (6th)第六thirtieth (30th)第三十seventh (7t

4、h)第七thirty-second (32nd)第三十二eighth (8th)第八fortieth (40th)第四十ninth (9th)第九forty-third (43rd)第四十三tenth (10th)第十fiftieth (50th)第五十eleventh (11th)第十一sixtieth (60th)第六十twelfth (12th)第十二seventieth (70th)第七十thirteenth (13th)第十三eightieth (80th)第八十fourteenth (14th)第十四ninetieth (90th)第九十fifteenth (15th)第十五one

5、 hundredth (100th)第一百sixteenth (16th)第十六Ordinal Number序數(shù)詞Floors樓層 （表示樓層請用序數(shù)詞 ）1F The first floor一樓2F The second floor 二樓 3F The third floor 三樓 Percentage 百分比 one hundred percent100%fifty-four percent 54%Telephone Number 電話號碼 （請用基數(shù)詞 ）6-1-6-8-8-8-8Six- one- six- eight- eight- eight- eight2-1-0-6Two-on

6、e-O（zero）-sixRoom Number 房間號碼（請用基數(shù)詞）3402Room three four zero two2617Room two six one sevenTime of Day 時間及其表達a.m.上午的簡稱hour小時p.m.下午的簡稱minute分morning早上second秒noon中午time時間，時刻afternoon下午，午后time difference時差evening傍晚yesterday昨天night夜晚today今日midnight午夜tomorrow明天o'clock點鐘tonight今晚quarter一刻鐘round-the-clo

7、ck全日二十四小時It 'tesn o 'clock10:00 a.m.10 點整Ten to eleven10:50 a.m.10 點 50 分Half past six6:30 p.m.下午 6 點半Ten past nine /nine ten9:10 a.m.9 點過 10 分a quarter past seven /seven fifteen 7:15 a.m.7 點一刻Week 星期Monday星期一Sunday星期日Tuesday星期二Week星期，Wednesday星期三Weekend周末Thursday星期四Date日期Friday星期五Calendar日歷

8、Saturday星期六Month 月份January一月August八月February二月September九月March三月October十月April四月November十一月May五月December十二月June六月Month月July七月Season and Others 季節(jié)及其他period 時 期 autumn 秋 天 season 季 節(jié) winter 冬 季 spring 春 季summer 夏 季MAJOR INTERNATIONAL HOLIDAYS/FESTIVALS 中西方主要傳統(tǒng)節(jié)日All Saints ' Day 萬圣節(jié)（西方節(jié)日，在每年的 11 月

9、1 日日）April fool ' s Day 愚人節(jié)（西方節(jié)日，在每年的 4 月 1 日）Chinese New Year 春節(jié)（ =Spring Festival ）Qing-ming Festival 清明節(jié)（中國的傳統(tǒng)節(jié)日，在每年的 4 月 5 日）Christmas圣誕節(jié)（簡寫為 Xmas ，西方的宗教節(jié)日，在每年的 12 月 25 日） Chung Yang Festival重陽節(jié)（中國傳統(tǒng)節(jié)日，又稱 “老人節(jié) ”，在每年農(nóng)歷 9 月 9 日 Dragon-boat Festival端午節(jié)（中國傳統(tǒng)節(jié)日，在每年農(nóng)歷 5 月 5 日）Easter 復(fù)活節(jié)（每年春分月圓后的第一

10、個星期日）Father's Day 父親節(jié)（美國的節(jié)日，在每年六月的第三個星期日）Good Friday 耶酥受難日（基督教節(jié)日，在復(fù)活節(jié)前的星期五）International Labor Day 國際勞動節(jié)（每年 5 月 1 日） International Women's Day 國際婦女節(jié)（每年 3 月 8 日） Lantern Festival 元宵節(jié)（中國傳統(tǒng)節(jié)日，在農(nóng)歷正月十五） Mid-Autumn Festival 中秋節(jié)（中國傳統(tǒng)節(jié)日，在農(nóng)歷 8 月 15 日） Mother's Day 母親節(jié)（美國的節(jié)日，在每年五月的第二個星期日） National

11、 Day 國慶節(jié)（中國的國慶節(jié)在 10 月 1 日） New Year's Day 元旦（公歷 1 月 1 日）New Year's Eve 除夕Saint Valentine's Day 圣瓦倫丁節(jié)（又稱情人節(jié)，在每年的2 月 14 日）Spring Festival 春節(jié)（中國最隆重的節(jié)日，在農(nóng)歷正月初一） Thanksgiving Day 感恩節(jié)（西方節(jié)日，在美國為十一月的最后一個星期四）MAJOR COUNTRIES 主要國家及首都名稱Afghanistan阿富汗Israel以色列Argentina阿根廷Italy意大利Australia澳大利亞Japan日本A

12、ustria奧地利Korea, North北朝鮮Brazil巴西Korea, South韓國Cambodia柬埔寨Malaysia馬來西亞Canada加拿大Mexico墨西哥Colombia哥倫比亞New Zealand新西蘭Denmark丹麥Pakistan巴基斯坦Egypt埃及Philippines菲律賓Finland芬蘭Russia俄羅斯France法國Singapore新加坡Germany德國Spain西班牙Greece希臘Sweden瑞典Holland荷蘭Switzerland瑞士India印度Thailand泰國Indonesia印度尼西亞Turkey土耳其United State

13、s of America美利堅合眾國（美國）英國United KingdomHotel Courtesy En glish 50 senten ces酒店基本禮貌英語50句一、WELCOME 歡迎語：1. Welcome to XXX Days Hotel, sir/ma ' a 歡迎光臨 XXX 戴斯酒店。2. Welcome back, Mr. Lin 林先生，歡迎再次光臨。二、GREETINGS 問候語：3. Good morning （afternoon/evening）,sir/ma ' a 早上（下午、晚上）好，先生（夫人）。4. Nice to see you.

14、很高興見到您。三、WISHES祝愿語：5. Wish you a pleasant stay in our hotel, sir/ma ' a 愿您在我們酒店過得愉 快。6. Have a nice trip.祝您旅途愉快（客人離店時）。7. Happy New Year. 新年快樂！8. Happy birthday! 生日快樂！9. Merry Christmas.圣誕快樂！四、PARTINGS 告別語：10. Good bye / Bye bye. 再見。11. Good night. 晚安。12. See you tomorrow/next time/later. 明天見 /下

15、次見 /待會見。13. Take care. 保重。14. We look forward to your next arrival. 我們期待您的下次光臨。15. Have a safe journey. 一路順風(fēng)。五、INQUIRING AND RESPOND 征詢和應(yīng)答語：16. May I help you? 我能為您做些什么？17. What can I do for you? 有什么需要幫忙的嗎？18. Is there anything else I can do for you? 還有別的需要幫忙的嗎？19. Is this all right? 這樣可以嗎？20. Just

16、a moment, please. 請稍等一會。21. Certainly. 當然可以。22. I will get it at once. 我馬上把它取過來（幫客人取東西）。23. It ' s my pleasure為您服務(wù)是我的榮幸。24. The waiter will be with you in a minute. 服務(wù)員馬上就來了。六、APOLOGIZE 道歉語：25. I ' m sorry很抱歉。26. Excuse me. 對不起，打擾一下。27.28.29.30.31.七、32.33.34.35.36.八、37.38.39.40.41.42.I am so

17、rry. It ' s my .fa很胞歉，那是我的過錯。Thank you for waiting. 抱歉讓您久等了。Sorry to disturb you. 不好意思打擾了。supervisor /I am sorry, I don' tunderstand. I will get the manager / captain. 不好意思，我不是很清楚，我叫經(jīng)理 /主管 /領(lǐng)班過來。We are very sorry for the inconvenience. 不方便之處敬請原諒。THANKS 答謝語：Thank you very much. 非常感謝。It '

18、s very kind of you.太感謝您了。Thank you for your suggestion/ praise. 謝謝您的建議 /夸獎。You are welcome. 不用謝。Thank you for waiting. 讓您久等了。SHOWING DIRECTIONS 指路用語：This way, please. 這邊請。Could you please follow me, madam? 請跟我來。Please go straight ahead 請筆直朝前走。Turn left/ right. 往左 /右轉(zhuǎn)。Please take elevator here. 請到這里乘

19、電梯。It ' s on the second (third) floor. 在二(三)樓。九、 TELEPHONE ENGLISH電話用語：43. Would you like to leave a message? 您要留口信嗎？44. Could you please repeat? 對不起，請您再說一遍好嗎？45. I am sorry, the line is busy. Would you like to call later/Can I leave a message for you? 對不起，電話占線，您稍后再撥/ 我能為您留言嗎？46. Please stay on

20、the line. I will put you through. 請別掛電話，我?guī)湍油ā?7. Just a moment, please. I ' ll get him at one請稍等一會，我馬上叫他接電 話。十、 REMINDING 提醒用語 :48. Mind (wateh) your step. 請走好。49. Take it easy. 放心好了。Departme nt En glish各部門崗位英語FOOD and BEVERAGE 餐飲部Vocabulary 詞匯Table Setti ng餐具Table桌Brow n Sugar黃糖Chairs椅Saucer茶杯

21、底碟Table Cloth桌布Teaspoon茶匙BB Plate盤子Chopsticks筷子BB Kn ife刀Con dime nt Set調(diào)料罐Appetizers Fork頭盤叉Napki n (Serviette)餐巾紙Mai n Course Fork主盤叉Garnishi ng餐飾/配菜Dinner Plate大盤Ash tray煙灰缸Entr Knife主盤刀Matches火柴Fork叉Flower vase花瓶Water Goblet水杯Coffee/Tea Cup咖啡/茶杯Can dle Sta nd燭臺Sugar bowl糖罐Can dle蠟燭White Sugar白糖M

22、e nu菜單零點A La CarteBill/Check 帳Drink List酒水單Bill/Check Holder 帳單夾Appetizer開胃品Sushi壽司Salads沙拉Ginger姜Sauce醬Main Course (Entree) Counter 主盤Ala minute零點菜單Soup湯Hot plate熱盤Ladle長柄勺Sterner (Spirit burner)Rolls面包Appetizer Counter (Spread)頭盤固體酒精加熱器Dessert Counter (Spread) 甜品1. Pastry (Cakes, Croissant)糕點（蛋糕，牛

23、角包）2. Fruits水果3. Juices (Orange, Apple, Tomato and Pineapple)果汁（桔子 /蘋果 /西紅柿 / 菠蘿）4. Ice-cream冰激凌Service Station 服務(wù)臺Side station服務(wù)臺Wine basket酒籃Food Cover蓋餐布Ice bucket冰桶Plate盤子Drawers抽屜Serving Tray托盤Point of Sale (POS)電子收款機Cleaning Tray清潔盤Mise en place餐前準備Toothpicks牙簽Baby chairs嬰兒椅Soft Drinks 軟飲Coffe

24、e咖啡Iced Lemon Tea冰紅茶Tea茶Mineral Water礦泉水Hot Chocolate熱巧克力Canned Soft Drinks聽裝軟飲Fresh Milk鮮牛奶Fresh Juice (Orange, Watermelon, Apple, etc)鮮果汁（桔子/西瓜 /蘋果等）Wine and Spirits含酒精飲料Beer啤酒Wine (Red/White)紅酒 /白酒Stout高度啤酒Champagne香檳Whisky威士忌Sparkling wine汽酒Brandy白蘭地Meat Items 肉類Pork 豬肉Beef (Steak, Veal, etc) 牛肉

25、Mutton (Lamb)羊肉Hamburger漢堡包Chicken雞肉Sausages (Hot Dog)香腸Venison (Deer meat)鹿肉Meat Balls肉丸Fillet肉片Minced Meat肉末Cold cuts冷盤Poultry 禽類Eggs雞蛋Half boiled半熟煮蛋Sunny side-up單面煎蛋Omelet煎蛋卷Chicken Eggs雞蛋Scrambled炒蛋Duck Eggs鴨蛋Hard boiled全熟煮蛋Salted Eggs咸蛋Preserved Eggs皮蛋Sea Food 海鮮Lobster龍蝦Oyster牡蠣Shrimp蝦Caviar魚

26、子醬King Prawn大蝦Prawns對蝦Turtle甲魚Octopus章魚Crab螃蟹Cuttlefish烏賊Fish (Salmon, Trout)魚（三文魚，鮭魚）Swordfish旗魚CrayfishPastry 點心小龍蝦Bread面包Whole meal精面粉French Roll法式小面包Butter黃油Toast土司Jam果醬Crepe油煎薄餅Croissant牛角包Doughnut油炸圈餅Muffin松餅Cooking Method烹飪方法Boiled煮SteamM蒸八、Stew燉Well done全熟Spice & Herbs香料Salad Dressing沙拉醬

27、French Toast法式土司面包Pizza批薩Buns小圓面包Sandwich三明治Cookies餅干Sponge Cake松糕Cheese Cake芝士蛋糕Chocolate Cake巧克力蛋糕Mousse慕斯Medium半成熟Rare生的Roast烤Baked烘焙Thousand Island千島醬Mayonnaise蛋黃醬Garlic大蒜Vinaigrette調(diào)味瓶Ginger姜Tabasco辣椒醬Mint薄荷Soy Sauce醬油Hollandaise蛋黃奶油酸辣醬Chili辣椒Mint Jelly薄荷凍Ketchup番茄醬Mint Sauce薄荷汁Mustard芥末Horsera

28、dish山葵醬Condiments調(diào)味品Jam果醬Salt鹽Jelly果凍Pepper胡椒Butter黃油Cheese奶酪Margarine人造黃油Cherry櫻桃Cream奶油Lemon檸檬Milk牛奶Lime酸橙Sugar糖Ice cubes冰塊Beverages飲料Chamomile甘菊茶English tea英式茶Chinese tea中國茶Green tea綠茶Coffee咖啡Jasmine tea茉莉花茶Decaffeinated coffee 咖啡（不含咖啡因）Soda water蘇打水Evian依云礦泉水Tonic water奎寧水Perrier畢雷礦泉水Bitter lemo

29、n酸檸檬Coke可樂Cappuccino卡布奇諾咖Diet-Coke健怡可樂啡Sprite雪碧Caf e latte拿鐵咖啡Mocha莫卡咖啡Beer啤酒Espresso濃咖啡Ginger Ale姜味飲料Irish coffee愛爾蘭熱咖啡Freshly Squeezed Juice鮮榨果汁Chilled Juice冷卻果汁Orange橙Grapefruit柚子Watermelon西瓜Apple蘋果Carrot胡蘿卜Pineapple菠蘿Tomato番茄Orange橙Ice Cream 冰激淋Chocolate 巧克力Vanilla 香草Strawberry 草莓Ashtray煙灰缸Corks

30、crew螺旋開瓶器Lighter打火機Opener開瓶器Match火柴Strainer過濾器Napkin餐巾Lemon squeezer檸檬榨汁機Toothpick牙簽Ice cube machine制冰機Menu菜單Coffee machine咖啡機Fork叉Dish washing machine洗碗機Knife刀Refrigerator電冰箱Spoon勺Rubbish/garbage bag垃圾袋Chopsticks筷子Vase花瓶Dish碟子Drink list飲料單Plate盤子Wine list酒單Glass玻璃杯Bill holder賬單夾Cup杯子Cigar list雪茄單Sa

31、ucer茶托Cigar ashtray雪茄煙灰缸Cutting board砧板Bar spoon長柄匙Cigar cutter雪茄刀Stir攪拌棒Cigar box雪茄盒Cocktail pick雞尾酒Old fashion glass古典杯Shaker調(diào)酒壺Juice glass果汁杯Blender攪拌機Highball glass威士忌杯Table Setting/Miscellaneous餐桌擺臺物品高腳酒杯Champagne flute香檳酒杯白蘭地酒杯Martini glass馬提尼酒杯矮腳杯Margarita glass龍舌蘭酒杯Cocktail glass雞尾酒杯啤酒玻璃杯Dec

32、anter玻璃水瓶紅 /白酒杯Iced tea glass冰茶玻璃杯Collin glassBrandy glassShort glassBeer glassRed/white wine glassScripts 句型：預(yù)訂Restaura nt Reservatio ns1. Good morning/afternoon/evening, sir/ma' am.May I take your (breakfast-l un ch-di nner) reservati on?先生/女士，早上好(下午好、晚上好)！我能為您做(早餐/午餐/晚餐)的預(yù)定嗎？2. What time woul

33、d you like?您愿意什么時候來用餐呢？3. How many people are there in your party? Smok ing or Non-Smoki ng?您一行有幾位客人？需要為您安排到吸煙區(qū)還是無煙區(qū)？4. May I have your n ame, please?方便告訴我您的全名嗎？5. We look forward to havi ng you with us. Do you have any special request?我們期待您的光臨。您還有其他的特別要求嗎？6. May I have your room /teleph one (con ta

34、ct) nu mber, please?方便告訴我您的房號/電話號碼嗎？7. I am sorry; the restaura nt is full at the mome nt.很抱歉，今天的預(yù)定已經(jīng)滿了OR I am sorry, there aren ' t any tables available at that time.很抱歉，這個用餐時段已經(jīng)滿座了。8. Would you please wait in our for a while?您愿意稍等一下嗎？I will inform you when your table is ready. 桌子收拾好后馬上通知您！Rest

35、aurant Hours 餐廳營業(yè)時間10. We are open from .am/pm to .am/pm. 我們的營業(yè)時間是從 .到(Host or Hostess) Seating the guest 引位11. Good morning/afternoon/evening, sir/ma' am.May I ask if you have a reservation / Do you have a reservation?先生 /女士，早上好(下午好，晚上好！)請問您有預(yù)訂嗎？ 12 How many in your party?您有幾位呢？13. Smoking or n

36、on-smoking section? 您需要安排在吸煙區(qū)還是非吸煙區(qū)？14. This way, please.這邊請！15. Here' s your table. 這是您的位置。16. I ' m sorry, that table is already reserved. How about this one?很抱歉，這個位置已經(jīng)被預(yù)訂了，這邊這個桌子您看可以嗎？17. Your table is ready now. 你的座位已經(jīng)準備好了。18. Here' s the menu. 這是您的菜單。(Waiter/Waitress) Greeting 問候19.

37、 Good morning / afternoon / evening. 早上好 /下午好 /晚上好！20. How are you? Fine, thank you. 你還好嗎？我很好，謝謝您！21. Welcome to The (restaurant s'name)歡迎光臨餐廳！22. Welcome back. It ' s nice to see you again.歡迎您再次光臨，很高興再次見到您！Taking an Order 點單23. May I take your drink order now? 現(xiàn)在我能為您點餐了嗎？24. May I repeat yo

38、ur order, sir/ma' am?我能重復(fù)一下您的點單嗎？Giving information about food 提供菜品信息25. We have . . for today.今天我們有.26. Today' s special is今天的特色菜是 27. We offer a la carte and a set menu.我們提供零點和套餐。28. We have a buffet for RMB . yuan.自助餐的價格是 Telling the guest an item on the menu is not available today 告知客人菜單

39、上的菜品今天暫無供應(yīng)29. Im' sorry; we do not have any today. May I suggest .?非常抱歉，今天這道菜沒有了，我能向您推薦另一道菜嗎？Finding out how the guest wants a dish prepared 詢問客人對菜品的要求30. How would you like your steak done? Well done, medium, or rare?您需要幾成熟的牛排呢？全熟、五成熟還是三成熟？31. How would you like your eggs done/prepared?Sunny-si

40、de up, poached, over easy, or scrambled. 您的雞蛋需要單面煎、煮、雙面煎還是炒呢？32. How would you like your drink, with ice (on the rocks), with lemon/lime? 您的飲料需要加冰/加檸檬 /酸檸檬嗎？向客人推薦菜品Recommending food to the guest33. Perhaps you would like to try您愿意品嘗一下?34. I would recommend . . to you. It is very good/It is delicious.