商務英語寫作課件 Unit 5 Inquiry and Reply

1、Unit 5Inquiry and ReplyinquiryinquiryGeneral inquiry the buyer asks for catalogs of a range(一系列一系列) of products with price listing Specific inquiry the buyer asks for the price of certain products, plans of shipment and terms of payment Activity 2 n1. services n1) catalogs, price n2) certain n2. rep

2、ly n3. quotation, products Activity 3 n1. request n2. general, specific n3. buyer Structure of General inquiry(7parts)nSenders name and addressnDatenReceivers name and addressnSalutationnBodynComplimentary closenSignature and job title1. Show interest in sellers products Im interested in you adverti

3、sed / carried in China Daily. / at .2. Ask for catalogue.Body of a General inquiryActivity 8 n1. Trade n2. PRC / Peoples Republic of China / China n3. Dear Sir or Madam, / Dear Sir / Madam, / To whom it may concern, n4. business n5. offer / price list n6. catalogue / catalog n7. Yours faithfully, /

4、Faithfully yours, / Yours truly, / Truly yours,n8. Purchase ManagerActivity 9n1. Mar. 15, 2005 / March 15, 2005 / n 15 Mar., 2005 / 15 March, 2005 n2. Guangda Trade Company Ltd / n Guangda Trade Co., Ltd n3. No. 126, Zhongshan Avenue / n 126 Zhongshan Avenue. n4. Guangzhou, 510420, Guangdong n5. PRC

5、 / China Activity 9n7. are interested in your bikes. / are interested in your bicycles. / have interest in your bikes. / have interest in your bicycles. n8. send us a catalogue about all your bicycles / give a catalog about all kinds of your bicycles to us n9. Marketing Manager / Sales Manager / Sal

6、es RepresentativeActivity 6nMr. Guo, Director nNo.100, Tianhe Rd., Guangzhou nRoom 407, Bld. 95nMarch 13, 2005 nMr. Zhou, Manager nChina Food and Oil Import & Export Co. nNo. 65, Nanjing Rd., Shanghai, China Activity 7 n1. Room 301, Building 35 / Rm. 301, Bld. 35 n2. Room 709, Great Wall Hotel /

7、 n Rm. 709, Great Wall Hoteln3. No. 18, Zhongshan Si Road / n 18 Zhongshan Si Road / n No. 18, Zhongshan Si Rd. n4. No. 20, Xiaohe Village, Shipai Township, Lianhua County n5. Department of Business English, Guangzhou Vocational School Activity 10 Ms. Li Hong Guangfa Trade Company Ltd / Guangfa Trad

8、e Co., Ltd No. 126, Zhongshan Road /No. 126, Zhongshan Rd. Guangzhou, 510420 ,GuangdongPRC / Peoples Republic of China / P.R. China / China May 3, 2005 / 3 May, 2005 Best Import and Export Company No. 34, West StreetNew York , 10034 / NY, 10034 USADear Sir or Madam, We are interested in the bicycle

9、ad. you posted / carried on www. yahoo. com. / We are interested in your bicycle advertisement on www. yahoo. com. Would you please send us your complete catalogue and full specifications?nThank you.Thank you. / / Many thanks.Many thanks. / / nThank you in advance.Thank you in advance. nYours faithf

10、ully, Yours faithfully, nLi Hong Li Hong nPurchase ManagerPurchase ManagerActivity 11n1. Best wishes / All our best wishes n2. Best regards / Regards n3. Yours sincerely, / Sincerely yours, n4. Yours faithfully, / Faithfully yours, n5. Yours truly, / Truly yours, Exercise寫信人：寫信人：Tomas Green Tomas Gr

11、een 采購部經(jīng)理采購部經(jīng)理n JohnsonJohnson進出口公司進出口公司n 英國倫敦西街英國倫敦西街7272號，郵編號，郵編1008910089n寫信日期：寫信日期：20072007年月年月1010月月2828日日n咨詢對象：利華貿(mào)易公司咨詢對象：利華貿(mào)易公司n 廣州市黃埔大道廣州市黃埔大道4545號，號，10021002室，郵編室，郵編511400511400n內(nèi)容：看到你們的紅茶廣告，有意與該內(nèi)容：看到你們的紅茶廣告，有意與該公司建立商業(yè)關系。要求發(fā)一份報價商公司建立商業(yè)關系。要求發(fā)一份報價商品目錄。品目錄。nTomas GreennPurchase ManagernJohnson

12、 Import & Export CorporationnNo. 72, West Street nLondon, 10089nBritain / UKnOct 28, 2007nLihua Trade CorporationnRoom 1002, 45 Huangpu RoadnGuangzhou, 511400, GuangdongnPRCnDear Sir or Madam,nWe are interested in setting up business with you since we saw your black tea advertisement. Would you

13、please send your catalogue with full specifications?nThank you.nYours faithfully,nTomas GreennPurchase ManagerHow many kinds of letters have we learned? What are they?nLetters to establish business relationsnInvitation letters and replynGeneral inquiry No. 1: An introduction of business scope of sen

14、ders companyNo.2: Senders intention of writing the letter No.3: Reference of senders financial status and trade reputationNo.4: How the sender learns about the receiver421-3421-3 No. 1:Ask for a confirmationNo.2:Look forward to dating with the receiver No.3:Send your invitation, be sure to tell the

15、dating time, place and event. 231231 nExpress your thanks n(Thank you for your letter dated on inviting us to )nAccept the invitation or decline the invitation (if possible, state your reason)General inquiryNo. 1: Ask for more details or catalogue.No. 2: Express thanks. No. 3: Show interest in selle

16、rs products and want to establish business relations.312312Specific inquiry should be written in the body of a specific inquiry letter?Page 78Page 78SampleSampleS Seven partseven partss ss ss sD DR RB BC CJ JSenders addressDate Receivers address SalutationBodyComplimentary closeSignatureJob titlenTh

17、anks for the information given before.n(Thank you for your inquiry / letter dated on informing / to inform us the price of )nState your specific inquiryn (e.g. price, date of shipment, quantity of products, etc. )nLook forward to the replySpecific inquiryninform = tell 通知通知,告知告知 nsanitary ceramic wa

18、re 衛(wèi)生潔具衛(wèi)生潔具n24-foot containers 24英尺貨柜英尺貨柜n = 24 feet containersn48英尺貨柜英尺貨柜n48-foot / 48 feet containersKey points:Key points: nat Ex Works price 按出廠價按出廠價nCIF 到岸價到岸價nFOB 離岸價離岸價nfirst order 首批訂單首批訂單n1. Trade Co., Ltd n2. No. 126, Zhongshan Roadn3. PRC n4. Dear Sir or Madam, n5. informing us / telling

19、us n sanitary ceramic ware n 24 feet containers / 24-foot containersActivity 12 (Page 81)Activity 12 (Page 81)n said goods said goods / / referred goods referred goods n Ex Works priceEx Works price n first orderfirst order n sets sets n look forward tolook forward to n6. 6. Purchase ManagerPurchase

20、 ManagerActivity 12 (Page 81)Activity 12 (Page 81)Correction: (Ex. 2)Dear sir or madam:Thank you for your letter date on March 9 to imforn us the price of your samitary ceremic ware.We plan to use 24-feet containers to carry the products. Could you let us have your quatation for the say goods at Ex

21、Work price for shippment in May, 2009. if you can suply it under this condition, our frist quantity will be 1,200 set.We are look forward to receive your promptly reply.Yours sincerely, David HoMaket managerDear Sir or Madam,datedinformsanitary ceramic ware 24-footquotationsaidWorksshipmentsupplyfir

22、stsetslookingreceivingpromptYours faithfully,Marketing ManagerWrite a specific inquiry by using the situation below. (130140 words)You received a letter from Holy Trade Co., Ltd.Situation:1. Your name and address: Christ Stone, Marketing Manager of Stone Clothes Co., Ltd (No.63, 3rd Avenue, London,

23、208619, England)2. Receivers name and address: Holy Trade Co., Ltd (No.293, Changdi Road, Guangzhou, 510120, Guangdong, PRC)3. Product: childrens woolen sweaters4. The first order: 1000 sets; condition: quotation at CIF London price for shipment in January 2009; 20 feet container.homeworkn1. Review

24、the knowledge learnt during the class.n2. Think clearly about the body of a specific inquiry letter, and make up your own situation. Activity 12 n1. Trade Co., Ltd. n2. No. 126, Zhongshan Roadn3. P.R.C. n4. Dear Sir or Madam, n5. informing us / telling us n sanitary ceramic ware n 24 feet containers

25、 / 24-foot containersn said goods / referred goods n Ex Works price n first order n sets n look forward to n6. Purchase Manager Activity 13 nNo. 126, Zhongshan Avenue Guangzhou, 510440, GuangdongnDear Sir or Madam, nWe would like to have 10,000 boxes of all kinds of your pencils. nWould you give us

26、your best price? nIf we think the price is acceptable, nWe look forward to your reply. Activity 14Activity 14寫信人寫信人:Tom Jackson職務：采購經(jīng)理職務：采購經(jīng)理公司：貝司特進出口公司公司：貝司特進出口公司地址：美國紐約西街地址：美國紐約西街34號，郵政編碼：號，郵政編碼：10056撰寫日期：撰寫日期：2004年年8月月10日日收信方：廣發(fā)貿(mào)易有限公司，中國廣東廣州中山大道收信方：廣發(fā)貿(mào)易有限公司，中國廣東廣州中山大道126號，郵政編碼：號，郵政編碼：510440內(nèi)容：感謝對

27、方內(nèi)容：感謝對方7月月2日關于絲綢面料（日關于絲綢面料（silk fabrics）的報價。的報價。 通知對方如能按出廠價于通知對方如能按出廠價于9月月20日前發(fā)貨，首日前發(fā)貨，首批將訂貨批將訂貨20，000米。米。 Activity 14 Tom JacksonPurchase Manager Best Import and Export Company No. 34, West Street New York,10056USA / US / The United States Aug. 10th, 2004 Guangfa Trade Company Ltd No. 126, Zhongsh

28、an AvenueGuangzhou, 510440, GuangdongPRC Dear Sir or Madam, Thank you for your letter dated on July 2 informing us the price of your silk fabrics. If you can supply them at Ex Works price beforeSept. 20, our first order quantity will be 20,000 meters. We are waiting for your reply. / We look forward

29、 to receiving your reply. Yours faithfully, Tom Jackson Purchase ManagerPART 4 REPLYnSenders name and addressnDatenReceivers name and addressnSalutationnBodynComplimentary closenSignature and job titleSAMPLE PAGE 84SAMPLE PAGE 84ninquire about 詢問。價錢詢問。價錢n詢問人造絲綢的價錢詢問人造絲綢的價錢ninquire about the silk fab

30、ricsnbrisk demand 需求旺盛需求旺盛nas requested 根據(jù)你方要求根據(jù)你方要求nquote for your reference 報價以供你方報價以供你方參考參考SAMPLE PAGE 84SAMPLE PAGE 84nwrap wrapped + in 小包裝小包裝 npack + in 大包裝（尤其用箱子打包）大包裝（尤其用箱子打包）nstandard export cardboard carton 出出口用標準紙箱口用標準紙箱n出口用標準木箱出口用標準木箱nStandard export wooden casenCIF C 2% Tokyo per dozen

31、in US dollar nC = Commission 傭金傭金SAMPLE PAGE 84SAMPLE PAGE 84nwithin one month after receipt of L/Cn收到信用證一個月內(nèi)（發(fā)貨）收到信用證一個月內(nèi)（發(fā)貨）nL/C = letter of creditnin our favour 以我方為受益人以我方為受益人ndraw at sight 見票即付見票即付SAMPLE PAGE 84SAMPLE PAGE 84n100% by irrevocable L/C to be opened with the Bank of China, Tokyo Bra

32、nch in our favour and drawn at sight.n由中國銀行東京分行開出的，以我方為受由中國銀行東京分行開出的，以我方為受益人的，見票即付的，益人的，見票即付的，100%不可撤銷的不可撤銷的信用證支付。信用證支付。npunctual shipmentn準時裝運準時裝運 Activity 15 n1. Thank you for sending us your catalogue. n2. Thank you for answering our inquiry. n3. Thank you for sending us your samples. n4. Thank you for informing us the price of your silk fabric