酒店的部門(mén)中英ppt課件

1、酒店的部門(mén)酒店的部門(mén)The hotel sector1.前廳部前廳部Front Office2.客房部客房部Rooms Division3.康樂(lè)部康樂(lè)部Recreation Department一、一、前廳部組織構(gòu)造圖前廳部組織構(gòu)造圖Front Office Organization Chart前廳部組織機(jī)構(gòu)圖前廳部組織機(jī)構(gòu)圖 Front Office Department Organization Chart 前廳部經(jīng)理前廳部經(jīng)理Front Office Manager大堂經(jīng)理大堂經(jīng)理Assistant Manager客務(wù)主管客務(wù)主管Reception Supervisor行李員行李員Bel

2、lman禮賓領(lǐng)班禮賓領(lǐng)班ConciergeTeam Leader客服代表客服代表Operator總機(jī)領(lǐng)班總機(jī)領(lǐng)班Operator Team Leader客務(wù)領(lǐng)班客務(wù)領(lǐng)班ReceptionTeam Leader客務(wù)代表客務(wù)代表Receptionist商務(wù)中心文員商務(wù)中心文員B.C Clerk二、前廳部主要職能Front Office Functions1.1.前廳部前廳部 Front OfficeFront Office酒店對(duì)客效力的信息中心酒店對(duì)客效力的信息中心 Information CenterInformation Center酒店對(duì)客效力的接待中心酒店對(duì)客效力的接待中心 Recepti

3、on CenterReception Center酒店產(chǎn)品的銷(xiāo)售酒店產(chǎn)品的銷(xiāo)售 Hotel Product SalesHotel Product Sales收入的實(shí)現(xiàn)與控制收入的實(shí)現(xiàn)與控制Revenue Realization & ControlRevenue Realization & Control大堂副理大堂副理A.MA.M 處置客人贊揚(yáng) Handle Guest Complain 反響客人意見(jiàn)及建議 The Feedback of Guests Suggestion 協(xié)調(diào)與酒店各部門(mén)之間關(guān)系 Coordination of Other Dep. 擔(dān)任大堂各區(qū)域的任務(wù)次序

4、 In Charge of Work Ordered at Lobby 處置酒店突發(fā)事件 Accidents Handling VIP接待 VIP Service前臺(tái)前臺(tái)Front DeskFront Desk辦理客人入住登記 Guest Check In辦理客人離店手續(xù) Guest Check Out外幣兌換 Foreign Currency Exchange房間預(yù)訂 Room Reservation留言效力 Message Service商務(wù)中心商務(wù)中心Business CenterBusiness Center商務(wù)文秘效力：打字、復(fù)印、快遞等Business Secretary Serv

5、ice: Type, Copy, Fax, EMS 提供上網(wǎng)效力和會(huì)議安排Broadband Access & Conference Arrangement禮賓部禮賓部ConciergeConcierge行李效力 Luggage Service機(jī)場(chǎng)接送效力 Airport Transportation物品存放 Item Storage酒店及市內(nèi)信息的咨詢與效力 Hotel & City Information車(chē)輛效力車(chē)輛效力TransportationTransportation為客人提供平安和快捷的交通效力Safe & Convenient Transportatio

6、n Service保證酒店內(nèi)部用車(chē)安排Internal Transportation Arrangement酒店客房簡(jiǎn)介酒店客房簡(jiǎn)介Hotel rooms introduction 單間客房單間客房 Single room room 套間客房套間客房 Suite rooms 商務(wù)套房商務(wù)套房 Business Suite 雙層客房雙層客房 Double room 奢華套房奢華套房 Deluxe Suite 總統(tǒng)套房總統(tǒng)套房 The presidential suite 行政房行政房 Executive room 女士客房女士客房 Ladies room 殘疾人客房殘疾人客房 Disabled

7、rooms 高科技客房高科技客房 High tech room 綠色客房綠色客房 Green rooms單間客房單間客房Single room room套間客房套間客房Suite rooms雙層客房雙層客房Double room商務(wù)客房商務(wù)客房Business Suite殘疾人客房殘疾人客房Disabled rooms客房部客房部 Housekeeping Department - 房間清潔協(xié)調(diào) Room Cleaning Coordination - 房間檢查 Room Check - 失物招領(lǐng) Lost & Found - 收入控制 Revenue Control中國(guó)首家超五星級(jí)酒

8、店中國(guó)首家超五星級(jí)酒店之之 上海龍之夢(mèng)麗晶大酒店上海龍之夢(mèng)麗晶大酒店Chinas first Super five-star hotel Dragon dreams of Chinas first Super five-star hotel Dragon dreams of the Regent Hotelthe Regent Hotel酒店客房酒店客房康樂(lè)部簡(jiǎn)介康樂(lè)部簡(jiǎn)介Recreation Dept 在酒店的眾多部門(mén)中，康樂(lè)部是現(xiàn)代酒店一個(gè)新興起的部門(mén)，按照中華人民共和國(guó)國(guó)家旅游局中規(guī)定，涉外星級(jí)酒店必需具備一定的康樂(lè)設(shè)備。 In many sectors of the hotel, Re

9、creation Department is a new modern hotel sector, in accordance with Peoples Republic of China National Tourism Administration under star hotel concerning foreign affairs must have certain amenities. 上海的希爾頓飯店、新錦江飯店、喜來(lái)登飯店、華亭賓館；北京的長(zhǎng)城飯店、麗都假日飯店；廣州的白天鵝賓館、中國(guó)大酒店等四、五星級(jí)賓館、酒店都具有較完備的康樂(lè)設(shè)備 Shanghai New Jinjiang

10、hotel, Hilton Hotel, Sheraton Hotel, Hua Ting hotel; the great wall hotel, Beijing Lido Holiday Inn; White Swan Hotel in Guangzhou, China Hotel, four or five-star hotels, the hotel has a more comprehensive leisure facilities 康樂(lè)部詳細(xì)有哪些東西康樂(lè)部詳細(xì)有哪些東西Recreation Department what are the specific things 如今酒店

11、康樂(lè)部的東西都是很多的。如今酒店康樂(lè)部的東西都是很多的。先有健身房，游泳池，臺(tái)球，乒乓球，壁球。假設(shè)好點(diǎn)的酒店還會(huì)有高先有健身房，游泳池，臺(tái)球，乒乓球，壁球。假設(shè)好點(diǎn)的酒店還會(huì)有高爾夫球爾夫球然后就是文娛和放松的工程，有然后就是文娛和放松的工程，有KTV，棋牌室，足浴中心，棋牌室，足浴中心，SPA，美容，美容美發(fā)美發(fā)最后就是醫(yī)務(wù)室，普通還會(huì)有休憩室和兒童樂(lè)園最后就是醫(yī)務(wù)室，普通還會(huì)有休憩室和兒童樂(lè)園 Hotel Recreation Department is now a lot. Gym, swimming pool, billiards, table tennis, squash.If good hotels will also have golf clubsThen there is t