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1、Complaint Letter要求寫一封抱怨信:我叫不滿意,2015年7月20日在武漢手機(jī)市場(chǎng)買了一部6s, 要求公司換一部,原因:1.手機(jī)不響鈴,不能發(fā)短信2.手機(jī)已售完,無(wú)法更換3.新型號(hào),沒(méi)有配件,無(wú)法維修4.要求盡快更換 send messagessell out; replacea new type; spare parts; repairreplace it with a new one;change it for a new one1. 時(shí)間的表達(dá)2. its bell3. 句式單一4. have been sold outJanuary ( Jan. ) 一月一月 Febru
2、ary ( Feb. ) 二月二月March ( Mar. ) 三月三月 April ( Apr. ) 四月四月( May 五月五月, June 六月六月, July 七月不縮寫七月不縮寫 )August ( Aug. ) 八月八月 September ( Sept. ) 九月九月October ( Oct. ) 十月十月 November ( Nov. ) 十一月十一月December ( Dec. ) 十二月十二月 In May; On 5th, May ; On May 5(th). 1.手機(jī)不響鈴,不能發(fā)短信 The phones ring cant work and it cant
3、send messages either/as well. 2.手機(jī)已售完,無(wú)法更換The products have been sold out, so I cannot have it replaced.The mobile phone cant send messages and it cant ring if someone calls me.This kind of mobile phone has been sold out,so it cannot be replaced . I hope that your company will replace my mobile phon
4、e in time.4.要求盡快更換 The mobile phone is newly-produced and there are no spare parts, so it means that the phone also cant be repaired. 3.新型號(hào),沒(méi)有配件,無(wú)法維修This kind of mobile phone is a new style, so the shop has no spare parts to repair my phone.I make a request to your company to change it for a new one
5、 as soon as possible. I am writing to you for the mobile phone of Iphone 6S I bought on 20th July. 2015 at Tele Mall in Wuhan. But when I wanted to use it, I found that there was something wrong with the quality of the mobile phone. The phones ring cantt work and it also cant send messages. So I wen
6、t back to the shop and asked the sales assistant to replace it. Unfortunately, he told me that the products had been sold out, so I couldnt have it replaced. Because the mobile phone is newly-produced, there are no spare parts, which means that the phone also cant be repaired. I hope that company wi
7、ll replace my mobile phone in time, and the more quickly, the better. Thank you for your consideration. Sincerely yours, Bu Manyi投訴信是對(duì)投訴信是對(duì)產(chǎn)品產(chǎn)品或或服務(wù)服務(wù)表示不滿的信件,一般表示不滿的信件,一般分三個(gè)部分:分三個(gè)部分: 1.提出投訴內(nèi)容;提出投訴內(nèi)容; 2.說(shuō)明具體情況;說(shuō)明具體情況; 3.提出解決辦法。提出解決辦法。1.投投 訴訴.2.不滿于不滿于.3.不能不能忍受忍受4.糟糕的服務(wù)糟糕的服務(wù)5.不可思議的不可思議的6.令某人大失所望令某人大失所望
8、7.調(diào)查調(diào)查1. complain to sb. about sth. (complaint n) make a complaint about 相關(guān)短語(yǔ)相關(guān)短語(yǔ)7.look into / survey / investigate6.out of ones expectation(s) Much to my disappointment To my great disappointment5.unbelievable 4.awful terrible poor service 3. hardly put up withbearstand tolerate .any more2.express
9、my dissatisfaction with be dissatisfied with sth.相關(guān)短語(yǔ)相關(guān)短語(yǔ)9. 出毛病出毛病10. 退還我錢退還我錢11. 申請(qǐng)全額退款申請(qǐng)全額退款12. 更糟糕的是更糟糕的是13. 推遲交貨推遲交貨14. 基于上述理由基于上述理由15. 付郵資付郵資 16. 道歉道歉16. make an apology15. pay for the postage14. for the reasons above13. delay delivering.12. Worse still,. Whats worse,. To make things worse,.11.
10、 apply for a full refund10. return my money to me9. go wrong常用句型積累常用句型積累1) I am writing to you to complain about .2) I am writing to express my dissatisfaction with.3) I can hardly bear /tolerate /put up with it any more.4) I hope that the authorities concerned will consider my suggestions and impro
11、ve the situation as best as they can(盡他們所能).5) We trust that you will now consider this matter seriously.6) We will appreciate your willingness to make up for the loss. We will appreciate it if you are willing to make up for the loss.英文投訴信模板Dear _, I am _(自我介紹). I feel bad to trouble you but I am af
12、raid that I have to make a complaint about_. The reasons for my dissatisfaction are as follows. In the first place, _(抱怨的第一個(gè)方面). In addition, _(抱怨的第二個(gè)方面). Under these circumstances, I find it inconvenient to_(抱怨的方面給你帶來(lái)的后果). I appreciate it very much if you could _(提出建議和請(qǐng)求), preferably _(進(jìn)一步的要求), and
13、 I would like to have this matter settled by _(設(shè)定解決事情最后期限). Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,Li Ming3.要求:重新郵寄或退款;要求:重新郵寄或退款;4. 詢問(wèn):若寄回詢問(wèn):若寄回, 誰(shuí)承擔(dān)寄費(fèi)誰(shuí)承擔(dān)寄費(fèi)?假設(shè)你叫李華假設(shè)你叫李華, 最近在某英文購(gòu)物網(wǎng)站上購(gòu)買了一最近在某英文購(gòu)物網(wǎng)站上購(gòu)買了一雙鞋子,但出現(xiàn)了一些問(wèn)題。雙鞋子,但出現(xiàn)了一些問(wèn)題。寫作內(nèi)容寫作內(nèi)容請(qǐng)給網(wǎng)站寫一封投訴信
14、請(qǐng)給網(wǎng)站寫一封投訴信, 包括以下內(nèi)容:包括以下內(nèi)容:1.寫信的目的;寫信的目的;2.投訴內(nèi)容:投訴內(nèi)容:例題導(dǎo)寫例題導(dǎo)寫1. 開(kāi)門見(jiàn)山、寫明目的。凡書(shū)信開(kāi)頭開(kāi)門見(jiàn)山、寫明目的。凡書(shū)信開(kāi)頭, 一一般可使用般可使用“Im writing to.”的句型開(kāi)門見(jiàn)的句型開(kāi)門見(jiàn)山點(diǎn)明寫信目的。請(qǐng)根據(jù)中文完成句子。山點(diǎn)明寫信目的。請(qǐng)根據(jù)中文完成句子。(1) I am writing to make a complaint about _.(我在你網(wǎng)站上購(gòu)買的鞋子我在你網(wǎng)站上購(gòu)買的鞋子)the pair of shoes I bought on your website(3) I am writing to
15、inform you that _. (我不滿意在你網(wǎng)站上購(gòu)買的鞋我不滿意在你網(wǎng)站上購(gòu)買的鞋子子)(4) I am writing to _ (對(duì)對(duì)表示失望表示失望)the shoes I bought from your website.show my disappointmentaboutsatisfied with the shoes bought on yourI am notwebsite(2) I am writing to complain that _. _(我在你網(wǎng)站上購(gòu)買的鞋我在你網(wǎng)站上購(gòu)買的鞋子有點(diǎn)問(wèn)題子有點(diǎn)問(wèn)題)there is something wrong with
16、 the pair of shoes I bought on your website(3) (申購(gòu)情況和實(shí)際情況的對(duì)比申購(gòu)情況和實(shí)際情況的對(duì)比)我我訂購(gòu)的是訂購(gòu)的是, 但我收到的是但我收到的是What I ordered was. but I received.(4) 一雙一雙37碼的鞋子碼的鞋子 a pair of size-nine shoes, a pair of shoes of size nine(5) 郵費(fèi)郵費(fèi) _(6) 給某人退款給某人退款/某人獲得退款某人獲得退款 _postagegive sb. a refund/get ones refund(7) 寄回寄回: _(8)
17、為為付款付款: _send /post .backpay for . 范文范文 Dear Sir, Im writing to complain about a pair of sneakers I recently purchased from your website. What I ordered was a pair of black size-37 shoes but I received a pair of white size-38 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10. Fo
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