酒店培訓(xùn)-主管時間管理教材

1、Hotel CTC Agenda 酒店酒店CTC日程安排日程安排Program Outline 課程大綱課程大綱 （Day I 第一天）第一天）1) Administration & Introduction 課程介紹2) Benefits of training 培訓(xùn)的益處3) Identifying learning needs 確定學(xué)習(xí)需求4) The Learning Process & Cycle 學(xué)習(xí)過程和學(xué)習(xí)鏈5) Systematic Approach to Training 系統(tǒng)的培訓(xùn)方法6) Gaining attention 吸引注意力7) Breakdo

2、wn 分步講解8) Question Technique 提問技巧1st Practice Preparation 第一次技能練習(xí)準(zhǔn)備Hotel CTC Agenda 酒店酒店CTC日程安排日程安排Program Outline 課程大綱課程大綱 （Day II 第二天）第二天） Review 復(fù)習(xí)回顧10) Structure of Feedback 介紹反饋的流程 1st Practice 第一次技能練習(xí)11) Check 檢查 12）Craft Training Small Groups 小組技能培訓(xùn) 2nd Practice Preparation 第二次技能練習(xí)準(zhǔn)備Back to H

3、otel CTC Agenda 酒店酒店CTC日程安排日程安排Program Outline 課程大綱課程大綱 （Day III 第三天）第三天） Review 復(fù)習(xí)回顧 2nd Practice 第二次技能練習(xí)13）Corrective Coaching 指正指導(dǎo)14) Provide Training in the Workplace 提供崗位培訓(xùn)15) Training Systems & Resources 培訓(xùn)系統(tǒng)及資源 Overall Review & Close 課程回顧并結(jié)束Domestics 注意事項注意事項Breaks 休息Smoking 吸煙Bathroo

4、ms 洗手間Emergency procedures 緊急情況Workbooks 學(xué)員手冊學(xué)員手冊Feel free to utilise these in the way that suits you best.用你自己覺得方便的方式來用它！Lots of fun!充滿樂趣！充滿樂趣！Objectives 課程目標(biāo)課程目標(biāo)Identify Training & Development requirements for team members in your department. 在你的部門內(nèi)為部門員工識別培訓(xùn)及發(fā)展的需求識別培訓(xùn)及發(fā)展的需求。 Design and carry o

5、ut a short piece of on-the-job training to meet these needs. 設(shè)計和執(zhí)行一些短小的崗位培訓(xùn)短小的崗位培訓(xùn)去滿足這些需求Evaluate the effectiveness of the training.評估培訓(xùn)的有效性有效性Develop opportunities to build organisational capability for the future. 創(chuàng)造機會為將來建立組織能力建立組織能力Coach team members in the development of their skills.輔導(dǎo)團隊成員輔導(dǎo)團隊成

6、員發(fā)展工作技能Carry out corrective coaching to ensure the standards are maintained. 執(zhí)行指正輔導(dǎo)執(zhí)行指正輔導(dǎo)以確保標(biāo)準(zhǔn)的保持Choose training resources and systems to support your departments training. 選擇培訓(xùn)資源和系統(tǒng)選擇培訓(xùn)資源和系統(tǒng)來支持部門培訓(xùn)Module 2Benefits Of Training 培訓(xùn)的益處培訓(xùn)的益處1 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

7、 _ _ _ _ _ _ _ _ 2 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 3 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 4 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 5 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

8、 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 6 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 7 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 8 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 9 _ _ _ _ _ _ _ _ _ _ _

9、 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 0 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 1 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 2 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 3

10、 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 4 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 5 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 今 日應(yīng) 辦 事預(yù) 約 會 見 活 動_ _ _ :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _