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1、 美聯(lián)英語提供:自動化餐廳意味著什么分享一個免費試聽課,名額有限,碰碰運氣吧Future restaurant waiters will respond to taps instead of tipsEven though a quinoa-based vegetarian bowl is not my idea of the ideal workday lunch, I am excited to check out the restaurant Eatsa the next time I am in San Francisco. It is a restaurant without emp
2、loyees.盡管藜麥素食飯并不是我理想的工作餐,但我很高興可以在下次去舊金山時見識一下Eatsa 餐廳。那是一家沒有員工的餐廳。To be more precise, no visible ones. There is a staff of five or six cooks assembling the bowls, but they work completely behind the scenes. The typical customer interacts with zero Eatsa employees on a typical visit: she orders and pa
3、ys via a smartphone or tablet, then picks up her food from a cubbyhole displaying her name. Prices are low, and initial reviews are quite good.說得更準確些,是沒有看得見的員工。餐廳里有五六個廚師配餐,但是他們完全在后廚工作。就餐時,通常顧客不會與Eatsa的任何員工互動:顧客通過智能手機或者平板電腦點餐并付款,然后從顯示其姓名的餐架上取餐。價格低廉,初期評價都相當好。 Is this just an updated version of the old
4、 automats, with iPads replacing coin slots, or is it something more? There are indications that Eatsas founders want it to be the start of something genuinely new: a close to 100 per cent automated restaurant. Food preparation there is highly optimised and standardised, and it is probably no coincid
5、ence that the locations first general manager had a background in robotics.這究竟只是用iPad取代了投幣口的舊式自動售貨機的升級版,還是不止如此?有跡象表明, Eatsa的創(chuàng)始人希望它開啟一種全新的事物接近100%自動化的餐廳。那里的備餐工作高度優(yōu)化且流程標準化,而且Eatsa第一任經(jīng)理擁有機器人學背景這一點很可能并非巧合。But the fact that the restaurants “front of house” (ie the dining area and customer interactions ar
6、e virtually 100 per cent automated is more interesting to me than the question of whether the “back of house” (the kitchen ever will be. Interesting because as front of house automation spreads, it is going to put to the test one of the most widely held notions about work in the coming age of automa
7、tion: that there will always be lots of service jobs because we desire a lot of human interaction.但是,對我來說,餐廳的“前臺”區(qū)域(即就餐區(qū)及顧客互動區(qū)幾乎100%的自動化要比“后廚”是否將實現(xiàn)自動化有趣得多。有趣之處在于,隨著前臺自動化的普及,關于在即將到來的自動化時代中的就業(yè)的最普遍觀念之一將承受考驗,這個觀念認為總會有許多的服務 類工作,因為我們渴望大量的人際互動。I agree with the second half of that statement, but I am not so
8、 sure about the first. We are a deeply social species and even an introvert like me enjoys spending time with friends and loved ones in the physical world. I have also learnt to value business lunches and dinners (even though I would rather be off by myself reading or writing because they are an imp
9、ortant part of how work advances.我同意該觀點的后面一半,但是我對前半部分并不確定。我們是高度社會化的物種,即使像我這樣內(nèi)向的人也很享受在現(xiàn)實世界里與朋友和愛人共度的時光。我也學會了看重商業(yè)午餐和晚餐(即便我寧愿自己一個人看書或?qū)憱|西,因為它們是推進工作的重要部分。But in the great majority of cases, when I am out I do not value the interactions with the waiting staff and other service workers. They are not unplea
10、sant or terribly burdensome, but they do get in the way of what I want from the restaurant experience: to eat well and to talk to my tablemates. Listening to a recitation of the specials, getting the paper bill and handing off a credit card and learning the servers name (this happens in America are
11、distractions from my restaurant experience, not additions to it.但是,在絕大多數(shù)情況下,當我外出時,我并不重視與侍者和其他服務人員的互動。這些互動過程并非令人不快或特別累人,但確實妨礙了我想要得到的用餐體驗吃得好并且和 共同進餐者聊天。聽侍者背招牌菜、拿到賬單、交出信用卡、記住侍者的名字(這種情況出現(xiàn)在美國都會干擾我的用餐體驗,而不是錦上添花。Do most people feel the same, most of the time? I do not know, and I doubt there has been any good way of knowing until now, because technology was not mature or cheap enough to
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