城市軌道交通專業(yè)英語運營管理方向習題答案

1、Part 1 Situational Conversation情景對話1.1 Service 服務A. subway; figure out; direction; stopsB. 1.您可以從C1口出坐8路到人民公園。2.打擾了，您能告訴我從這兒怎樣乘坐地鐵去火車站嗎？3.到了之后在E出口出，上面有公交接駁。4. 您必須在烈士陵園站下車，換乘3號線。C. 1. arrive 2. pull in 3. from 4. leaves 5. took A. 1.My wallet is gone! I may have left it on the train.2. Please tell me

2、 the time and direction of the train.3. Please describe your backpack.4. It's a blue and black backpack, made of canvas. It's 40 centimeters wide and 60 centimeters long.5. Please tell me your name and phone number. We'll contact you as soon as we find it.B. 1.你好，我的公文包被落到列車上了。2.哦，我的鑰匙掉到站

3、臺里了!我可以看到他們在軌道上！3.我很擔心。我的文件包里有我們公司許多重要的文件和數據！4.你能幫我找我的身份證嗎？我想是昨天下午掉到站臺上了。5.你好，我的手機不見了。我可以用你的電話打個電話嗎？C. 1. security 2. for a long time 3. peak 4. duty 5. cooperate 1.2 Ticketing 售票A. 1. Yes, you can.2. Its three ways.3. 5 yuan, 10 yuan and 20 yuan.4. Ticket Vending MachineB. 1. Tickets can be bought

4、at Ticket Vending Machines of each station or use city card. 2. The chip in the card also allows you to buy tickets at ticket vending booth or in metro. Which is a time-saver if there are long lines at the ticket counter. 3. Introduced the function of AFC system and the work principle of TVM. 4

5、. It's easy. Just go to the ticket office the subway. 5. Related departments revealed that line 5 is completed, would change current ticketing system, achieve new ticketing system according to mileage.C.略A. 1. You can recharge your card at subway stations, convenience stores, banks or

6、online.2. Public transportation card can also be used to taxis and buses.3. Your card is not magnetic, we can give you a new card.4. Please fill in your name and phone number on the receipt.5. If the passengers need invoice, please go to customer service center to receive.B.略A. 1. 我趕時間我想退票。2. 先生，為什么

7、列車還沒到？我要錯過我的航班了。3. 你可以告訴我如何退票嗎？4. 抱歉，我想換其他的交通工具，那我的票怎么辦？5. 這是往返票嗎？我多買了一張票，我現在該怎么辦？B. 1. I have been waited for 10 minutes, why did train not come?2. Cultural Park station due to electrical failure, it can not suspended run. 3. I bought an extra ticket，can I return my ticket?4. I chosen a wrong desti

8、nation when I bought my ticket, did I need to buy a ticket again?C.略A. 1. You can ask the Customer Service Center for help. 2. The gate doesn't work, travel beyond destination station, over ticket available and so on.B. 1. You ticket is underpaid. Please add one yuan.2. The ticket is invalid. It

9、 can only be used on the purchase day.3. The balance in you card is more than 10 yuan, so an administration fee of 5 percent will be charged.4. 如果驗票異常，票會從投票口彈出，閘門也不會打開。5. 未使用的有效票如無法驗票，可以免費調換一張同樣的車票。C. 1. Could you tell me what can I do for you?2. I can't enter in.3. Please follow me to the Custo

10、mer Service Center.4. You are welcome.1.3 Train running 列車運行A. 1. The subway line 4 the first bus and the last bus time usually 5:30-22:32.2. Line 3 to line 4 from the sports center to People's Square to catch the last bus.3. It is 23:00, last train destined for South Railway Station is 22:30.4.

11、 People's Parks the first bus is at 5:42, 18 minutes to the train station.B. 1. 首趟列車去步行街是6:00。2. 地鐵是3分鐘的行車間隔時間。3. 末班地鐵去火車站是23:00。4. 我們錯過了最后一趟列車。C.略A. 1. In rush hours, the train headway is 3 minutes.2. How often does the train run? 3. When will the next train arrive?4. About 3 minutes, please wa

12、it a moment.B. 1. Sorry, something goes wrong with the subway and the service is suspended at the moment.2. Its hard to say, probably 30 minutes.3. You can get it at the Service Center.4. Please go to the Service Center.5. Please go outside the station and turn left. Youll see taxi waiting there.C.

13、1. in 2. knocked out 3. with 4. refund 5. in case1.4 Equipment failure 設備故障A. 1. Sorry, something goes wrong with the subway and the service is suspended at the moment.2. Its hard to say, probably 20 minutes.3. You can get it at the Service Center.4. Please go to the service Center.5. Please go outs

14、ide the station and turn right. Youll see buses waiting there. B.略C. 1. Something goes wrong with the underground signal system, and the service is suspended at the moment.2. Minor delays are occurring and the train will arrive in 5 minutes.3. Service has resumed, but it takes the train 20 minutes t

15、o arrive at the station.4. As the station is thronged with people and the train wont arrive until 15 minutes later, I advise you to take the bus instead. 5. You can get a refund for your ticket at the Service Center.Part 2 Position Description崗位敘述2.1 Primary job 初級崗位Conductor/Ticket Inspector 售票/檢票員

16、A. ChineseFull namesAbbreviated names自動售檢票系統(tǒng)Automatic Fare Collection自動驗票機Ticket Checking Machine自動售票機TVM自動充值機Automatic Vending Machine AVM單程票T儲值票Stored-value ticket員工票Staff TicketB.略C. 1.售票/檢票員 2.運營程序 3.執(zhí)行；實現 4.無效票 5.單程票 6.票務報表Metro Hall Patrol 廳巡崗A. 1. Checking 2. responsibility 3. platform 4

17、. emergency 5.possible B. 1. 幫助乘客，回答乘客詢問，特別注意幫助老、弱、病、殘及有困難的乘客。2. 留意乘客攜帶的物品。嚴禁乘客攜帶危險品進站。3. 禁止乘客攜帶超大、超長、超重的物品進站乘車，并對乘客耐心解釋。4. 留意站廳乘客購票的情況。5. 處理乘客事務，指引乘客到客服中心進行車票的處理。C.略 Platform Conductor 站臺崗A. 1. equipment 2. direct 3. increase 4. efficiency 5. qualityB. 1. Something goes wrong with the underground s

18、ignal system, and the service is suspended at the moment. 2. For the safety of passengers in the subway, you can not smoke here.3. It should pull down the handle in the condition of passengers be clamped or trailed. It can save a life when train stops.4. Metro platform screen door and door of train

19、can not synchronized open. 5. Attention, please. Because of emergency condition, we need to evacuation passengers now, thank you for your cooperation.C.略2.2 Target job 目標崗位Passenger Attendant 客運值班員A. 1. preventing 2. superiors 3. Supervise 4. Security 5. industryB.略C. 1.客運值班員 2.乘客緊急事件 3.高質量服務 4.客運組織

20、 5.乘客問詢 6.非運營時間 7.值守車站 8.統(tǒng)計當日客流The Transportation Attendant 行車值班員A. 1. The transportation attendant main responsibility is to carry out dispatching order strictly.2. Working out transportation organization program in accordance with daily train working diagram and ensuring safe and orderly operation

21、. 3. Attendant on-duty needs to pay attention to supervise, notice each parts normal order of station.4. Checking the arrival condition of attendants, without passengers' affairs. B.略C. 1. escalator 2. somewhere 3. immediately 4. at the same time 5. out of 6. so that2.3 Expand job 拓展崗位The Train

22、Dispatcher 行車調度員A. 1. Train dispatcher improves the measures of emergency solution power.2. She wants to find a job of dispatcher. 3. I would like to become an excellent train dispatcher. 4. Train dispatcher supervises all sorts of driving equipment operation, record error history.B.略C. 1.F 2.F 3.T

23、4.TStation Master On-Duty 值班站長A. 1.值班站長應定期檢查通過列車開行的情況并且及時避免交通堵塞。2.做好在安全方面工作防止無關人員靠近或進入收費亭。3.監(jiān)督整個班組員工遵守規(guī)章制度。4.掌握所有員工的工作職位，指導現場工作。5.經常檢查車站設備。B. 1. A qualified station master on-duty needs make an example and higher sense of responsibility, it is concentrated expression and specific reflection of stati

24、on master on-duty quality. 2. Station master on-duty plays role in many places, not only assists station master to finish work, but also looks after members in class from professional work to life.3. Station master on-duty has power to handle and evaluate staffs who break regulations, rules and do h

25、arm to the safety of operation, equipment and passengers. 4. When station master does not in station, station master on-duty carries out the job responsibilities of station master.C.略Center Station master中心站長A. 1.T 2.F 3.F 4.T 5.TB. 1.中心站長組織領導轄區(qū)各站員工開展車站全面運作，為乘客提供優(yōu)質服務。2.不僅要對管理下的每個車站負責，而且還要執(zhí)行好每項工作。 3.

26、對地鐵車站每位員工有崗位調整權，監(jiān)督考核權。 4.除了提高員工的工作技能，同時也需要提高員工思想引導和教育。5.5年以上軌道（鐵路）、地鐵公司站務管理崗（站長）行業(yè)相關崗位工作經驗優(yōu)先。C.略Part 3 Principles of Operation Organization行車組織原則A. 1.F 2.T 3.T 4.F 5.TB. 1. The turnout is set as position fixed, and the turnout name is displayed in yellow.2. The turnout is set as on reverse position,

27、 and the turnout name is displayed in yellow.3. The turnout is set as unlocked, which means that turnouts separately locked will be released unconditionally.4. The “power-on unlocking” button lamp is off at normal times. When two interlocking machines reset, the “power-on unlocking” button appears a

28、nd turns red. Now, the whole interlocking area is locked.5. When a signal is unable to open normally for certain reasons, you can open guiding signals.C. Dispatching director, information dispatcher, operation dispatcher, power dispatcher, driver of passenger train, vehicle engineer on duty, depot d

29、ispatcher, maintenance dispatcher. Part 4 Train Operation列車運行A. 1. Rail transit operation control center includes power supply system and main control center that to command trains safe operation in the whole line. 2. The main functions of operation control center are operation dispatch and equipmen

30、t dispatch.3. Under the normal circumstance, dispatcher need not to bother trains operation. 4. After train full automation transformed, the train intervals decreased a lot. 5. Metro built perfect fire alarm system to ensure the passengers safe riding.B. 1.你可以在客服中心取得退票費和一封道歉信。 2.地鐵的信號系統(tǒng)發(fā)生故障，目前暫停營運。

31、3.或許列車延誤了，列車會在2分鐘內到達。 4.列車服務已恢復，但是列車花費了20分鐘才到達車站。 5.由于車站擠滿了人并且列車在20分鐘后才會到，我建議你去乘坐公交車。C. 1. emergency 2. scared 3. pulled 4. forcing 5. between 6. at allPart 5 Maintenance and Construction of Equipment設備檢修施工A. 1. If you suspect the equipment has problem, work with maintenance department to identify a

32、nd repair it.2. Maintenance personnel analyses common trouble in the electromechanicalmaintenance equipment, put forward some suggestions to maintain. 3. The government has demanded a probe into the accident and asked all subway operators to check these facilities.4. Local media said 

33、the cave-in may be related with construction of an underground, but it did not be confirmed this by related department. 5. It constitutes a common problem that metro construction influences on nearby existing structures.B.略C. 1.T 2.F 3.T 5.FPart 6 Operation Or

34、ganization in Abnormal Situations非正常情況下的行車組織A. 1.F 2.T 3.F 4.T 5.TB. 1. train driver 2. operation dispatcher 3. OCC 4. train guider 5. shunting leaderC.略D. 1. in the tunnel 2. Service is suspended 3. we are safety now 4. You just walk to the end of train 5. to transfer to another trainPart 7 Shunting Operation調車作業(yè)A. 1. The shunting operation plan is a specific plan that ruled train set ho