城市軌道交通專業(yè)英語運營管理方向習題答案

1、Part1SituationalConversation情景對話1.1Service效勞A.subway;figureout;direction;stopsB.1.您可以從C1口出坐8路到人民公園。2 .打攪了，您能告訴我從這兒怎樣乘坐地鐵去火車站嗎？3 .到了之后在E出口出，上面有公交接駁。4 .您必須在烈士陵園站下車，換乘3號線。C.1.arrive2.pullin3.from4.leaves5.tookA. 1.Mywalletisgone!Imayhaveleftitonthetrain.2. Pleasetellmethetimeanddirectionofthetrain.3. P

2、leasedescribeyourbackpack.4. It'sablueandblackbackpack,madeofcanvas.It's40centimeterswideand60centimeterslong.5. Pleasetellmeyournameandphonenumber.We'llcontactyouassoonaswefindit.B. 1.你好，我的公文包被落到列車上了。2 .哦，我的鑰匙掉到站臺里了!我可以看到他們在軌道上！3 .我很擔憂。我的文件包里有我們公司多重要的文件和數(shù)據(jù)！4 .你能幫我找我的XX嗎？我想是昨天下午掉到站臺上了。5

3、.你好，我的手機不見了。我可以用你的打個嗎？C.1.erate1.2Ticketing售票A.1.Yes,youcan.2. Itsthreeways.3. 5yuan,10yuanand20yuan.4. TicketVendingMachine4.1. TicketscanbeboughtatTicketVendingMachinesofeachstationorusecitycard.2. Thechipinthecardalsoallowsyoutobuyticketsatticketvendingboot

4、horinmetro.Whichisatime-saveriftherearelonglinesattheticketcounter.3. IntroducedthefunctionofAFCsystemandtheworkprincipleofTVM.4. It'seasy.Justgototheticketofficethesubway.5. Relateddepartmentsrevealedthatline5ispleted,wouldchangecurrentticketingsystem,achievenewticketingsystemaccordingtomileage

5、.C.略A.1.Youcanrechargeyourcardatsubwaystations,conveniencestores,banksoronline.2. Publictransportationcardcanalsobeusedtotaxisandbuses.3. Yourcardisnotmagnetic,wecangiveyouanewcard.4. Pleasefillinyournameandphonenumberonthereceipt.5. Ifthepassengersneedinvoice,pleasegotocustomerservicecentertoreceiv

6、e.B.略A. 1.我趕時間我想退票。2. 先生，為什么列車還沒到？我要錯過我的航班了。3. 你可以告訴我如退票嗎？4. 抱歉，我想換其他的交通工具，那我的票怎么辦？5. 這是往返票嗎？我多買了一票，我現(xiàn)在該怎么辦？B. 1.Ihavebeenwaitedfor10minutes,whydidtrainnote?2. CulturalParkstationduetoelectricalfailure,itcannotsuspendedrun.3. Iboughtanextraticket，canIreturnmyticket?4. IchosenawrongdestinationwhenIbo

7、ughtmyticket,didIneedtobuyaticketagain?C.略.word.zl.A.1.YoucanasktheCustomerServiceCenterforhelp.2.Thegatedoesn'twork,travelbeyonddestinationstation,overticketavailableandsoon.B.1.Youticketisunderpaid.Pleaseaddoneyuan.2. Theticketisinvalid.Itcanonlybeusedonthepurchaseday.3. Thebalanceinyoucardism

8、orethan10yuan,soanadministrationfeeof5percentwillbecharged.4. 如果驗票異常，票會從投票口彈出，閘門也不會翻開。5. 未使用的有效票如無法驗票，可以免費調(diào)換一同樣的車票。C.1.CouldyoutellmewhatcanIdoforyou?2. Ican'tenterin.3. PleasefollowmetotheCustomerServiceCenter.4. Youarewele.1.3Trainrunning列車運行A.1.Thesubwayline4thefirstbusandthelastbustimeusuall

9、y5:30-22:32.2. Line3toline4fromthesportscentertoPeople'sSquaretocatchthelastbus.3. Itis23:00,lasttraindestinedforSouthRailwayStationis22:30.4. People'sParksthefirstbusisat5:42,18minutestothetrainstation.1.1. 首趟列車去步行街是6:00。2. 地鐵是3分鐘的行車間隔時間。3. 末班地鐵去火車站是23:00。4. 我們錯過了最后一趟列車。C.略A.1.Inrushhours,t

10、hetrainheadwayis3minutes.2. Howoftendoesthetrainrun?3. Whenwillthenexttrainarrive?4. About3minutes,pleasewaitamoment.1.1. Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.2. Itshardtosay,probably30minutes.3. YoucangetitattheServiceCenter.4. PleasegototheServiceCenter.5. Pleas

11、egooutsidethestationandturnleft.Youllseetaxiwaitingthere.C.1.in2.knockedout3.with4.refund5.incase1.4Equipmentfailure設(shè)備故障A.1.Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.2. Itshardtosay,probably20minutes.3. YoucangetitattheServiceCenter.4. PleasegototheserviceCenter.ll see

12、 buses waiting there.5. Pleasegooutsidethestationandturnright.YouB.略C.1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.2. Minordelaysareoccurringandthetrainwillarrivein5minutes.3. Servicehasresumed,butittakesthetrain20minutestoarriveatthestation.4. Asthestationi

13、sthrongedwithpeopleandthetrainwontarriveuntil15minuteslater,Iadyoutotakethebusinstead.5. YoucangetarefundforyourticketattheServiceCenter.Part2PositionDescription鹵位表達2.1Primaryjob初級崗位Conductor/TicketInspector售票/檢票員A.ChineseFullnamesAbbreviatednames自動售檢票系統(tǒng)AutomaticFareCollection自動驗票機TicketCheckingMach

14、ine自動售票機TVM自動充值機AutomaticVendingMachineAVM單程票T儲值票Stored-valueticket員，票StaffTicketB.略C.1.售票/檢票員2.運營程序3.執(zhí)行；實現(xiàn)4.無效票5.單程票6.票務(wù)報表MetroHallPatrol廳巡崗A. 1.Checking2.responsibility3.platform4.emergency5.possibleB. 1.幫助乘客，答復乘客詢問，特別注意幫助老、弱、病、殘及有困難的乘客。2 .留意乘客攜帶的物品。禁乘客攜帶危險品進站。3 .制止乘客攜帶超大、超長、超重的物品進站乘車，并對乘客耐心解釋。4 .

15、留意站廳乘客購票的情況。5 .處理乘客事務(wù)，指引乘客到客服中心進展車票的處理。C.略PlatformConductor站臺崗A. 1.equipment2.direct3.increase4.efficiency5.qualityB. 1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.2. Forthesafetyofpassengersinthesubway,youcannotsmokehere.3. Itshouldpulldownthehandleinthecond

16、itionofpassengersbeclampedortrailed.Itcansavealifewhentrainstops.4. Metroplatformscreendooranddooroftraincannotsynchronizedopen.5. Attention,please.Becauseofemergencycondition,weneedtoevacuationpassengersnow,thankyouforyourcooperation.C.略2.2Targetjob目標崗位PassengerAttendant客運值班員A.1.preventing2.superio

17、rs3.Supervise4.Security5.industryB.略C.1.客運值班員2.乘客緊急事件3.高質(zhì)量效勞4.客運組織5.乘客問詢6.非運營時間7.值守車站8.統(tǒng)計當日客流TheTransportationAttendant行車值班員A.1.Thetransportationattendantmainresponsibilityistocarryoutdispatchingorderstrictly.2. Workingouttransportationorganizationprograminaccordancewithdailytrainworkingdiagramanden

18、suringsafeandorderlyoperation.3. Attendanton-dutyneedstopayattentiontosupervise,noticeeachpartsnormalorderofstation.4. Checkingthearrivalconditionofattendants,withoutpassengers'affairs.B.略C.1.escalator2.somewhere3.immediately4.atthesametime5.outof6.sothat2.3Expandjob拓展崗位TheTrainDispatcher行車調(diào)度員A.

19、1.Traindispatcherimprovesthemeasuresofemergencysolutionpower.2. Shewantstofindajobofdispatcher.3. Iwouldliketobeeanexcellenttraindispatcher.4. Traindispatchersupervisesallsortsofdrivingequipmentoperation,recorderrorhistory.B.略C.1.F2.F3.T4.TStationMasterOn-Duty值班站長A.1.值班站長應(yīng)定期檢查通過列車開行的情況并且及時防止交通堵塞。2 .

20、做好在平安面工作防止無關(guān)人員靠近或進入收費亭。3 .監(jiān)視整個班組員工遵守規(guī)章制度。4 .掌握所有員工的工作職位，指導現(xiàn)場工作。5 .經(jīng)常檢查車站設(shè)備。B.1.Aqualifiedstationmasteron-dutyneedsmakeanexampleandhighersenseofresponsibility,itisconcentratedexpressionandspecificreflectionofstationmasteron-dutyquality.2. Stationmasteron-dutyplaysroleinmanyplaces,notonlyassistsstatio

21、nmastertofinishwork,butalsolooksaftermembersinclassfromprofessionalworktolife.3. Stationmasteron-dutyhaspowertohandleandevaluatestaffswhobreakregulations,rulesanddoharmtothesafetyofoperation,equipmentandpassengers.4. Whenstationmasterdoesnotinstation,stationmasteron-dutycarriesoutthejobresponsibilit

22、iesofstationmaster.C.略CenterStationmaster心站長A. 1.T2.F3.F4.T5.TB. 1.中心站長組織領(lǐng)導轄區(qū)各站員工開展車站全面運作，為乘客提供優(yōu)質(zhì)效勞。2 .不僅要對管理下的每個車站負責，而且還要執(zhí)行好每項工作。3 .對地鐵車站每位員工有崗位調(diào)整權(quán)，監(jiān)視考核權(quán)。4 .除了提高員工的工作技能，同時也需要提高員工思想引導和教育。5 .5年以上軌道鐵路、地鐵公司站務(wù)管理崗站長行業(yè)相關(guān)崗位工作經(jīng)歷優(yōu)先。c.略Part3PrinciplesofOperationOrganization行車組織原那么A. 1.F2.T3.T4.F5.TB. 1.Thetur

23、noutissetaspositionfixed,andtheturnoutnameisdisplayedinyellow.2. Theturnoutissetasonreverseposition,andtheturnoutnameisdisplayedinyellow.3. Theturnoutissetasunlocked,whichmeansthatturnoutsseparatelylockedwillbereleasedunconditionally.4. The“power-onunlockingbuttonlampisoffatnormaltimes.Whentwointerl

24、ockingmachinesreset,the“power-onunlockingbuttonappearsandturnsred.Now,thewholeinterlockingareaislocked.5. Whenasignalisunabletoopennormallyforcertainreasons,youcanopenguidingsignals.C. Dispatchingdirector,informationdispatcher,operationdispatcher,powerdispatcher,driverofpassengertrain,vehicleenginee

25、ronduty,depotdispatcher,maintenancedispatcher.Part4TrainOperation列車運行A. 1.Railtransitoperationcontrolcenterincludespowersupplysystemandmaincontrolcenterthattomandtrainssafeoperationinthewholeline.2. Themainfunctionsofoperationcontrolcenterareoperationdispatchandequipmentdispatch.3. Underthenormalcir

26、cumstance,dispatcherneednottobothertrainsoperation.4. Aftertrainfullautomationtransformed,thetrainintervalsdecreasedalot.5. Metrobuiltperfectfirealarmsystemtoensurethepassengerssaferiding.B. 1.你可以在客服中心取得退票費和一封抱歉信。2.地鐵的信號系統(tǒng)發(fā)生故障，目前暫停營運。3 .或列車延誤了，列車會在2分鐘到達。4 .列車效勞已恢復，但是列車花費了20分鐘才到達車站。5 .由于車站擠滿了人并且列車在20

27、分鐘后才會到，我建議你去乘坐公交車。C.1.emergency2.scared3.pulled4.forcing5.between6.atallPart5MaintenanceandConstructionofEquipment設(shè)備檢修施工A.1.Ifyoususpecttheequipmenthasproblem,workwithmaintenancedepartmenttoidentifyandrepairit.2. Maintenancepersonnelanalysesmontroubleintheelectromechanicalmaintenanceequipment,putfor

28、wardsomesuggestionstomaintain.3. Thegovernmenthasdemandedaprobeintotheaccidentandaskedallsubwayoperatorstocheckthesefacilities.4. Localmediasaidthecave-inmayberelatedwithconstructionofanunderground,butitdidnotbeconfirmedthisbyrelateddepartment.5. Itconstitutesamonproblemthatmetroconstructioninfluenc

29、esonnearbyexistingstructures.B.略C.1.T2.F3.T5.FPart 6 OperationOrganizationinAbnormalSituations非正常情況下的行車組織A. 1.F2.T3.F4.T5.TB. 1.traindriver2.operationdispatcher3.OCC4.trainguider5.shuntingleaderC.略D.1.inthetunnel2.Serviceissuspended3.wearesafetynow4.Youjustwalktotheendoftrain5.totransfertoanothertrainPart 7 ShuntingOperation調(diào)車作業(yè)1. 1.Theshuntingoperationplanisaspecificplanthatruledtrainse